Do not use Flex Movers! the worst moving experience I have ever had. Flex uses gig workers as the "experienced " and "trained" movers. The men that showed up to my house had never met each other, been trained or even educated about standard moving expectations. They showed up with nothing. No packing material. Waited a long time before someone from the company showed up. Then left shortly afterward. The damages to our belongings out weight the cost of the actual move. Our property was vandalized! The move was not even completed! 1/4 of our belongings are still at the old house. We have been going rounds with customer service. Defend, deny and delay. They took a page out of UHC's book. Terrible company, awful experience. read more

If I could rate them negative stars I would.. The ONE bright side was that the movers who came were extraordinarily nice. That being said... My dad booked them for my move. They gave him a quote that was cheaper than others so we went with them. The DAY before the move, they called back saying that we were misquoted and doubled the price which was more on par with other quotes. (Not happy but okay fine) The day of they arrived with a smallish trailer. They were positive and upbeat about it all fitting but there was no way. They asked if I could take all the small items...(nope, this is why we are paying what we are, I can't afford to get an additional trailer or anything) then I told them I have a sleep number bed, provided them with the make and model, and they said they could disassemble and reassemble no problem and disassembled the bed. When speaking to the sales person or perhaps I think it was operations, the itemized list that they had for us (which they never asked for initially and only asked how many bedrooms) was completely incorrect. We gave them an itemized list and they came back and gave two options: one we can get just a 10% discount, let the movers continue, have them bring a second trailer that we load ourselves, and pay for them to come bring it up to our new place which would be more money, or we add labor and completely double the price. Yeah no thank you. Also they mentioned that they don't do sleep number beds and we let them know that the movers said they could and already took apart the bed. Needless to say we asked for our deposit back and fired them and asked them to reassemble the bed. They did that, assured us it was working, and were so kind, thanked us and left. When I went to the bed to check on it later and to make the bed since now we had to book other movers for a different day, they were not inflating. Upon further inspection they had ripped the magnets from the mattress and now half of one side of the bed wouldn't inflate nor is it now staying on the base correctly. When I reached out, customer service simply said they would send out a claims form that would take 7-10 days to review. It is going to cost 190$ just to have someone from sleep number LOOK at the mattress and try to repair it. The kind customer service rep also said nobody was able to speak with me regarding this aside from her because they were "busy". Considering the amount of headache they have caused and wasted time, I would think they would have made this more of a priority. Apparently not. If they resolve this issue with my bed at the very least, I'm more than happy to amend my review but I could not stress to use another service more. The fact that they misquoted by over 1000$ only to let us know the day before, did not communicate about an inventory list and misquoted AGAIN based on our needs, and then broke my bed (accidentally I'm sure) but without trying to resolve it right away...absolutely unacceptable. read more

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The good they were promt and on time, 2 men with a Uhaul 26 foot truck and 2 Uhaul dollys that hold 2 boxes max therefore it will take more time to move them and well yes, they charge by the hour $130.00 hour to be exact. They worked steady with just a couple of water breaks, after loading and driving to my new place they unloaded the truck at a steady pace putting the boxes, furniture in their places according to the writing on the box top. They purposely put my 65 inch tv behind some boxes and other stuff out of sight, no big deal, after 3 and a half hours they were done, I paid them and they left, while putting together my home theater I noticed that the 65 inch tv was rocking and wobbling, upon inspection I found that they broke one of the feet off and did not tell me, I would have been pissed but at least I would have known, they hid it out of sight and left, I texted the person that set up the move and told her what had happened, she apologized and said she would contact the owner, that was 10 days ago and no response, "CRICKETS". I would not recommend this company BEWARE!!! read more

I recently used a flex mover. They destroyed my leather sofa, recliner, and dresser. It took them forever to move nothing. The company offered me $530.00 for a 60 cent a pound compensation. First they are going to move you in a small TRAILER. Second they will cram you things in it. Cram and damage goes hand in hand. When things get damage they will fight with you to the end. Never use these people. Don't mention the lies. They will tell you that you do not pay for mileage if two trips are needed, that is a lie. Use a local mover, I have had better outcomes. read more

I hired Flex movers and boy did they make the moving process as smooth as possible! They called me before they arrived and were on time. I reviewed the prices and contract before they got started and everything was packaged very nicely before transferred to the new house. Thank you Anthony, Andrew and Bob for the wonderful experience! read more

Flex Movers - Bob! - Movers Near Me - San Jose, California

From booking all the way to completion: by far one of the most stress free moves of my life! Look no further. I've moved over 5 times in the last decade in the bay area- trust me. The deets: -Called to book and Anthony was super courteous and send he would send someone home to give me a quote. -Eli came by later that day and provided me with one of the most competitive quotes with a 'not to exceed' price. ( I hate surprises at the end of the move- so getting a 'not to exceed' rate meant piece of mind!) On the day of the move: Ching and his team of 2 texted me before they arrived and arrived right ON TIME for our move. We were moving a 3 bedroom/2 bathroom, with lots of boxes and into a split level home (read: stairs galore!). The team was the SO COURTEOUS ( a rarity) and EFFICIENT. I'm never using anyone else for my moves! Thank you CHING +team- you are rockstars! read more

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This was my first time hiring movers and I'm glad I hired these guys! They made the whole process quick and easy. I had packed beforehand but they loaded up my smaller items in larger wardrobe boxes. I only had a bedroom worth of stuff so the move did take less than the three hour minimum, including an extra trip to go back and disassemble/move my bedframe after I found a specific tool from an unpacked box. Overall I'm really happy with how fast the move was! Would definitely recommend Flex Movers to anyone I know. read more

Flex Movers - Movers Near Me - San Jose, California

Top notch movers. AJ and his team did a super job moving our stuffs. They were very careful and wrap all our furniture. I would highly recommend them. read more

Flex Movers - AJ finishing moving my stuff to my new home. - Movers Near Me - San Jose, California

Best moving experience!! It was our first time moving experience and thank goodness everything ended up pretty well. All thanks to Flex movers and their team members, they were excellent. I found this service on yelp (Thanks to yelp). I initially filtered three other services and among all of them, flex was the only company that quoted nominal moving price, $104 per hour cash or $114 per hour credit for two movers and a truck. Most importantly, flex was the only company to give an appointment in a very short notice. Really appreciate their welcoming and accommodating service. Truck, gas, mileage from pick up to drop off location, blankets, free use of wardrobe boxes and unlimited tape and shrink wrap are all included in their service. We initially expected moving duration to be 4 hours but eventually it doubled and took 8 hours. We surely underestimated our items(ha ha!). We wanted them to set up our bed frames and few other furnitures at our new home on the same day. So altogether these became added reasons for the delay. Both movers patiently wrapped all our items, without any damage and didn't complain anything about the delay and rather helped us to a great extent, not minding to work until midnight. As we started moving only in the evening, work got extended until midnight and we (the hubby and me) were stressed and worried about it. But, big thanks to the two of them, who literally managed the work load of 3 to 4 people quite well and to again mention, with no complaints from their end at all. Overall, our experience exceeded our expectations and the service was prompt, non-interrupted, extremely helpful and understanding. We would definitely use the same in the future and will recommend the business to our friends and families as well. I HIGHLY RECOMMEND FLEX MOVERS!!! read more

Update: After writing the review below yesterday, I was contacted by them to actually hear my feedback. I missed the call yesterday, but we could finally talk today. I told everything again, and they were apologetic about it. They explained to me their booking process and some unexpected things which happened during that day, like one of the team members got injured. They offered to reimburse the entire amount I paid but I didn't think it was fair since movers still did their job. It was the communication problem from booking service. They did agree for some discount in the original booking rate and sent me a reimbursement check. I have increased the rating to 2* for their effort. I hope that they will be more clear and active in terms of communication and no one else gets into such miscommunication. Booking in the morning slot should have less chances of things getting delayed. ....,...... Original: I am not sure if all these reviews are paid reviews, or all the bad reviews have been deleted some how. I got fooled by all these "great sounding reviews" and booked their service for last saturday at 2 pm. At the time of booking, communication with Norman was clear (apparently). We discussed that i want them to arrive at 2 pm and should get done in 2-2.5 hours. Their minimum booking is for 3 hours so it seemed reasonable to in case things extend a little over. The confirmation said, between 2-5 pm, and you would expect movers to arrive closer to 2 pm and things get done closer to 5 pm. Fast forward to the day of the move. No communication from them even past 2 pm. I did try to check confirmation a day before by messaging here on yelp. I called them around 2:15 to check what is the eta. I was told that movers will arrive between 4-4:30!!!! I was literally losing myself after hearing this. Apparently, They could not find movers for my confirmed time and unloaded my appointment to a group which was working 1-4 for someone else. NO COMMUNICATION TO ME. AT ALL Finally, the movers arrived at 5:45 PM. Almost 4 hours late!!!!! One thing the guy said that they will add a 3rd mover for my service so that things get done on time. I knew it won't be needed but I still said yes for the third person. I had plans for the evening after the move gets done, and all those I had to cancel. Plus extra third person only increased my tipping cost. Movers did decent job except one of the guy used restroom in my old apartment and did not even flush. I was doing a final check after the things were loaded to the truck and bathroom was stinking really bad. I had to clean it again. Still, after all this bad service, there was no communication from the booking service people. No apologies from them about the pathetic booking service and wasting my entire afternoon. read more

The team showed up on time, was friendly and basically just told us "Don't worry, you relax, we'll take care of the rest." They broke down, wrapped and rebuilt everything in my new place. And they did a great job (even with the massive hill and 3 flights of stairs to my new place). Price was exactly as quoted, so no surprises there either. I'd definitely use Flex again. read more

Since moving to SF I've moved 3 times. I've accumulated a bunch of stuff over the years and even though I usually move myself, this time I decided to hire movers. JJ and Mark did a fantastic job. Usually I'd spend a bunch of time trying to minimize the amount of stuff to pack, but this time I just filled a bunch of boxes without a care and had them take it away. They wrapped my queen sized mattress, and they also had a great technique to bunch up some small leftover items. I called for scheduling about a week before hand. Would totally recommend these guys, really nice and professional service. read more

I never ever moved for a long distance like this, and that's where yelp coming really handy. I called a bunch of moving companies and Flex moving had the best price and also they offered me a flat rate. Even when you relocating local, you want all your stuff to be secured and steady inside a truck, but when it comes to a long distance you want to be 100% secured, and guys offered me insurance, showed me pics and those reviews of a long distance left me with no doubt who to choose. My concerns were nullified when me and my sister, who was relocating, met guys here at Los Angeles. We checked furniture when they unpacked everything and that was a flawless job done with zero damage! read more

I recently moved to California and it was the first time I was looking for professional movers here. Since I had an urgent move, it was a blessing I found Flex Movers! Anthony helped me find a time slot on a short notice. The moving was flawless! I'm impressed how Paul and Nick managed to maneuver in tight stairs and turns of a classic San Francisco home. I was worried about the transportation of my stuff during the drive however, they moved it in a clean truck, strapped professionally safe, so my fears went groundless. Moving might be stressful, but Flex Movers just were like clockwork, they're real pros! read more

Flex Movers - Movers Near Me - San Jose, California

My first time hiring movers and I must say it was money well spent. And after hiring Flex Movers, I wouldn't go anywhere else next time! Great experience. I booked less than a week out for a Sunday move. Really appreciated that the hourly price included everything -- packing materials, packing help, transportation, etc. Other places I requested a quote from had a bunch of add-on fees that I'm sure could add up quickly. Also, JJ and the crew were great. Really nice and they were hustling the whole time. I was worried at first that, with an hourly rate, there might be an incentive to take it easy -- but that fear was allayed with these guys! They worked hard and moved a 2 bedroom apartment really quickly. Thanks so much! read more

I had flex movers to help me move from my storage to my new apartment. Honestly, I never though moving can get any easier, but these guys really exceed my expectation. These guys were really helpful. I had two other experience with movers, and these guys was actually the best. Five star, two thumbs up! Will definitely use these guys again for future references! read more

Flex Movers - Movers Near Me - San Jose, California

After asking around and getting 7-8 quotes, I chose Flex Movers for their competitive rates and their great reviews. Moving is always a hard time for everyone, and I wanted moving day to go as smoothly as possible. Mark and Jim came right on time and worked tirelessly to take apart my bed, and to move all of my boxes. They were friendly and efficient, and we finished a 1 bedroom move from Mountain View to Oakland within 3 hours. Additionally, they allowed me to stop by a different house along the way and drop off some furniture I was giving away to some friends at no additional cost. I could not have asked for a better experience and Mark and Jim made this move my best move yet. I can't recommend them enough! read more

It was best company ever. My friend recommended me this company and they didn't disappointed me. Niko and Mark came promptly on time. They took care about everything. Nothing was damaged or scratches. Next time I will hire them again. Guys are professional, polite and careful. I will recommend this company for my friend!!! read more

I cannot speak (write?) highly enough about Flex Movers, and heartily recommend them to you, dear reader. J.J., Mark, and Vova were the men who came to my home, and magically moved me. I have QUITE a few stairs at my old place. These men packed my things, and raced up and down these stairs with no problem. They were fast, efficient, kind and pleasant as well. Consider me impressed. Don't hesitate to call them when you're moving. read more

Flex Movers - How well they packed my stuff and arranged in their truck! - Movers Near Me - San Jose, California

The guys were great, showed up on time and moved everything flawless! Definitely will use again for any move I make! San Mateo to Dublin was a breeze. Thanks again JJ and Mark! read more

Flex Movers - Movers Near Me - San Jose, California

Asked my friend who works in moving business to deliver full truck of office furniture from Los Angeles, Burbank to San Francisco, Burbank and he said for that kind of request it is better to use qualified long distance movers who do long distance on a regular basis and due to some business regulations over there. Unfortunately he had no one who he could recommend and I did a little search by myself. I called couple companies and quote from them takes forever. First to answer was flex moving and we made a deal. I asked my good friend Stan in San Francisco to check the furniture after delivery and it was absolutely fine. Quick job, fine prices, great movers Alex and Nikita! read more

Hey guys, I want to share my experience. We had to hire movers, because our new house is in the hills. And here's my conclusion. If you have a lot of steps, then call to this guys! I was impressed by their stamina and speed. I am very grateful to them for the work done. It's really hard work, but guys are great professionals. read more

Flex Movers - Movers Near Me - San Jose, California

I am very satisfied with the movers (Anthony and Kerry). They wrapped my furnitures very nicely and moved everything without any tiny issues at all. The very best movers i ever had. I will definitely use them again and I strongly recommend them to everyone:-) read more

We are openine new store near the Bay Area in San Francisco. My analyst find out it is cheaper to find equipment in Bakersfield and the only thing we had to figure out is a delivery. My friend Char recommended me these awesome movers who could schedule me for the past weekend. And the rest was for the movers. They didn't need to pack, although loading the truck was really tough but guys made it quick. Also guys helped us to arrnge the furniture around the store. So I would say moving went really smooth! read more

When it came time to move they didn't mess around. Super professional, super efficient, and a really nice group of young men too. These guys came in and got right to work. My advice would be to hire these guys then just get out of the way because they run like a well oiled machine. Couldn't reommend enough! Thank you JJ, Peter, and Mark! read more

Flex Movers - Movers Near Me - San Jose, California

Great company with really careful and hardworking movers! They boxed up my stuff really fast, wrapped all of my furniture and took extra care about brand new wooden floors. No damage, no scratches. Easy and efficient move. Thanks read more

Flex Movers - Movers Near Me - San Jose, California

Guys are amazing they are hard working and nice. I moved from San Jose to San Francisco and choose Flex movers because they have a good reviews and very fair price, another company's gave to me hire price. Guys are punctual they came in time and did job with ZERO damage or scratches and they packed every piece of furniture in blankets and plastic. They finished work pretty fast , they are professionals and I don't need to help them, which I needed did its tell them where they need put a furniture and all boxes. I hope they enjoyed pizzas which I brought for them. I highly recommend Flex movers. Five out of five :-) :-) :-)!!!!! read more

When moving, one has to take into account many factors. Distance, amount and type of items to be moved, restrictions on move out/in time, and of course every expense along the way all contribute to the hassle of transferring your life in one city to that of another. That is way I am quite pleased to have found Flex Movers on Yelp. They managed to make every aspect they had control over as smooth as possible. In particular were the constraints I had on dates I could move out/in thus necessitating a mover spend the night in the destination city prior to unloading the next day. This they handled professionally, all while charging me about half of what I had been quoted by most other options. I especially want to thank Nick for all the hard work he did and cheerful attitude he maintained despite several delays and setbacks completely outside of his control. He took initiative in times where I was held up do to paperwork issues in the office and managed to exceed my expectations in a variety of ways. Best of luck in your future endeavors. All in all, my move was expertly handled and I couldn't have asked more of a moving company. Well done Flex Movers. read more

Amazingly quick movers. Flat rate for a long distance and excellent customer service make me recommend this company to all my friends for any relocation or moving services. It was like a charm. Movers came on a weekend. Pack the whole apartment within couple hours and moved it for a couple hundred miles. Efficient and decent moving company. read more

I chose Flex Movers because of their yelp ratings and their reasonable price when I requested quote. Folks came well on time and they made sure they called me and updated before reaching. All my stuffs were covered, boxed and moved with care. I felt very much satisfied as it was my first move with packers and movers and I would definitely recommend them. I couldn't pick the call from them asking for the feedback but I wanted to post it in yelp so that it would help others looking for very good movers in bay area ! read more

The 2 stars do not reflect the kindness of the movers. Our console table was scratched to the point that we had to donate it. They mentioned they were going to compensate us for it. Left xple messages and still haven't heard back. A lot of our furniture was scratched and damaged. They are hard working but at the end we have so many chipped and scratched furniture which is too bad. We cannot recommend them sadly. read more

These guys nailed it! My wife and I have been looking for a moving company who could take care of our 1 bedroom move from San Jose to San Francisco and Flex Movers did just great. Alex and Paul are an awesome team of two movers making moving process smooth, safe and fast. They did take care of our fragile stuff, were very friendly and gave me tips for my next move in July. What was really surprising is that they deliver packing materials in advance at their prime cost, with free delivery. That's the only moving company I found here that does this. Moving process came out a lot cheaper than with previous company since we saved a lot of time and around $200 on the move and packing. I would definitely recommend Flex Movers to my friends, one of the best moving companies I had experience with. Great service, great movers, great job! Will go with them again! read more

Flex Movers - Movers Near Me - San Jose, California

Great long distance movers! They pack thoroughly, load nice and neat and deliver and all for a flat decent price. Even though whole process took place on Sunday, guys worked without rest. Movers came exactly on time as we scheduled without any delay. My brother at first watched movers but when loading was done in less than hour, he realized how professional this team was. read more

Ching and his team were awesome! I wasn't completely packed and prepared when they arrived; they were very courteous about helping me pack up the remainder of my stuff and they were also very tolerant of my dog who was being a bit of a stress-case. I would definitely recommend them to anyone. They're fast, communicative, and professional. read more

We hired Flex Movers about a week before my boyfriend and I needed to move. From the beginning, we were impressed with their availability, timeliness to our replies, and overall professionalism. This was my first time hiring movers and they answered all of my questions fully prior to booking. Anthony was our initial contact and Paul's team ended up helping us with the actual move. We had two stops and everything went very smoothly at all three homes. None of our items were damaged and Paul's team was communicative the whole time. Overall, a 5/5 experience and would recommend! read more

I sent a multiple quotes through the yelp feature and first to reply was these awesome guys. Anthony hit me up with an email saying they could do the job the very same day and I decided to work with them. What did I have? 5 boxes, 1 rare table made of stone, which is somewhat heavy. I would say really heavy! 2 black wood nightstands and the second material bedframe with a huge headboard with a glass incrustation all over. I asked movers to be extremely polite and careful especially with a table, since it was really heavy, I wouldn't think 2 guys can make it, they told me they could sent additional helping hands. And some other misc stuff. Actually, I wasn't able to be present at loading but since they have an insurance I was satisfied. There was nothing to worry about, movers did excellent job covering everything. When everything arrived to LA we checked every single item. All was fine. Excellent moving company with a great rate. Long distance moving done right! read more

Best movers I have ever used. Courteous, fast, perfect English, looking out for how to save me a few bucks rather than rip me off. Also, on time! You should use Flex over anyone else And this is my true feelings, other movers have asked for positive reviews for a discount, these guys just straight up earned it!! read more

Jeff and his team did an excellent job on our move today. They disassembled and reassembled all our furniture and worked quickly and quietly until the work was done. We appreciate their efforts and will use them again during our next move, whenever that may be! read more

This is long overdue but we scheduled a move from SF to Oakland with 3 movers in the beginning of June and the service was excellent. JJ, Mark and Russell were very professional and did an amazing job at a competitive price. Would definitely recommend these movers, and actually did recommend them to a coworker who has a move scheduled this week. read more

Flex Movers - Movers Near Me - San Jose, California

Paul's team was AMAZING! They showed up on time, were super friendly & helpful, and very careful with everything. They didn't break anything - they didn't even scratch anything! They wrapped everything very carefully & quickly, went up and down the stairs to my walkup w/ no complaints, and helped me get everything arranged the way I wanted it in my new place. What's more, compared to other movers they are very reasonably priced. I would unreservedly recommend Flex Movers to anyone looking to move! read more