Two words: UNPROFESSIONAL and DECEITFUL…read more I truly don't know where to begin. I despise writing a poor review for a locally-owned business, but after months of being led-on and ignored, I am writing this in hopes of saving someone else's precious time. My husband was in a car wreck in October 2025. The person who rear-ended him has terrible insurance, so we decided to file a claim through our insurance, Allstate. Capital City Collision provided us a quote that our insurance did not agree with. An Allstate negotiator went back and forth with the shop. Part of the issue was my husband's truck had after-market parts that were damaged. Our Allstate negotiator, Elizabeth, called us to confirm that she was able to get funds approved by her manager and they reached an agreement on pricing with the shop. A check for $2,207.66 was sent to the shop to start ordering parts. According to Allstate, the shop cashed the check on January 20th. It is now March 19th and the shop still has yet to reach out. I have tried calling the shop multiple times in the last two months. Each time I call, they answer and hang-up immediately. I tried giving them the benefit of the doubt, thinking maybe they are busy. I tried calling the shop today, and again, same situation: answer, then hang up. I thought to myself, "hmm... maybe they really are ignoring our calls?" So I waited 15 minutes and called back with a blocked number. What do you know... Catherine decided to pick up and answer this time! She kept me on hold for 9 minutes before taking me off hold and hanging up on me immediately. I called back, and a man answered. He transferred me up to Catherine, who kept me on hold for 4 minutes this time and hung up immediately. While I was on hold the second time, I received a text message saying they wouldn't do business with us. They ignored my text, asking when they planned on returning the check they cashed for $2,207.66. My husband and I have been trying to get his truck fixed since October 2025. It is now March 2026. I understand that our insurance was being difficult to work with... we were annoyed by Allstate, too! That being said, Capital City Collision could have rejected our business months ago, instead of stringing us along. Rather than sending this text message 5 months ago when this all started, they chose to dodge our calls and waste our time. Unprofessional does not even begin to describe their behavior. They were avoidant, deceptive, thieving, and rude.

I recently had to have work done on my car through my insurance, and Capital City was excellent…read more They had to wait on some parts longer than expected due to my insurance carrier, but that was out of their control. My tires needed replacing, so they reached out to me personally to ensure I was given the equivalent quality as a replacement. They were always very kind to deal with on the phone as well. Great service and great quality!!

Auto Tek's stellar customer reviews did not disappoint! They diagnosed and repaired a bad A/C…read morecompressor for an Audi Q5. They credited the diagnosis fee to the service performed which is nice. They offer a decent warranty on their work. They are also flexible to offer parts options to help lower the total cost of repair. They say all of their techs have senior experience, and they were able to get my car in quickly- some other garages have wait times of up to a week. I checked their hourly rates, they are in line with other garages I have used in the past. They seem to have a very smooth and efficient system set up, they handle a lot of cars with the large garage space they have, and they do a good job communicating and providing updates. Convenient location for South Austin customers. They even sent me a follow up message after the repair- that was a first for me! I would recommend this garage for service and repair work.

This place is a breath of fresh air after experiences with Other Places. Friendly, didn't try to…read moreupsell, just explained clearly what was needed and might be needed at another time. I'll bring my cars here from now on!

Came here for a car inspection on a Tuesday morning and lemme tell ya - these folks are fast and…read moreefficient. It's a small place but seems quite equipped to manage a lot of car issues, and the gentleman who did my inspection that day (Charlie) was the sole person doing them, so he was cranking through a list of folks. They put your name on the clipboard when you arrive and just go straight down that list. I'd called beforehand to confirm their hours and theyd advised to come early so I came around 9a or so. I think the wait was about 15-20 mins? Really wasn't bad, I just fiddled with my phone and sat in my car. The actual inspection was also pretty fast, like 10 mins or maybe even a bit less. I appreciated the efficiency. Of note they do charge a 3% credit card fee. A lot of places do that nowadays, but that was really the only "surprise." They also offer a basic inspection ($12, basics to renew car reg) or a more thorough one for $18 where they check your wipers and lights etc.

Every once in a while, Austin reminds you why you fell in love with it in the first place--and…read moresurprisingly, this time it happened during an oil change. Let's be real: getting your oil changed usually ranks somewhere between "waiting at the DMV" and "realizing you forgot your charger at home." But Lube Pit Stop on South Lamar managed to turn it into the best oil change experience I've ever had in this city. And I don't say that lightly. From the moment I pulled in, the vibe was pure old-school Austin--friendly, unpretentious, and refreshingly human. No corporate script. No forced smiles. Just genuinely kind, courteous folks who seem to actually care about the people driving through their bays. Here's what really stood out: No upselling. None. Zero. Zilch. No "while we're at it..." scare tactics. No mystery fluids that suddenly must be replaced. Just honest work, clearly explained. Quick and efficient. I barely had time to scroll Yelp before they were done. In and out without feeling rushed or overlooked--an impressive balance. Kindness across the board. The entire team was polite, professional, and approachable in a way that feels increasingly rare. It wasn't flashy--it was sincere. And here's the kicker: when I drove away, I felt good. No second-guessing. No lingering "did I just get taken?" anxiety. Just the calm confidence that comes from dealing with people who do their job well and don't try to squeeze every extra dollar out of you. They also do state inspections, which is officially the cherry on top. One stop, no nonsense, handled by people you trust? That's a win in Austin traffic math. This is the kind of local business you root for. The kind you tell your friends about. The kind that quietly becomes your place without you even realizing it. Lube Pit Stop is officially who I'll be using from now on--and honestly, I hope they never change a thing. Highly recommend. Old Austin energy. Solid service. Zero BS.

Frank was great! Very thorough and fair pricing. I'll definitely be using his services for all of…read moremy future repair needs.

The communication is severely lacking with these guys. Their arrival times are unreliable at best.read more

Last time, Miguel made my day. Helped me diagnose a battery terminal issue, offered multiple…read moresolutions based on my budget & printed out info on it for me. BEST part was I had a huge dent in the front fender that I figured I'd pay to fix later this year yet upon pick up the dent was gone!? (Matt?) worked on my car and went completely out of his way to fix the dent. Total cloud 9 jaw drop! Sarah, Forrest, the gentlemen with fun colored hair... everyone is helpful and the biz is so well structured and efficient. No one likes spending on a broken down car but somehow I always walk out of here feeling like my car should break down again just so I can come back lol

I went to the dealer for an oil change, recalls and diagnostic work for my Kia Telluride (2022)…read more While at the dealer I received an email which allowed me to consent to all the work they had deemed necessary. I consented to an oil change and asked the rep (nonmechanic) what the other terminology meant.... I left to get a second opinion. I AM SO HAPPY I WENT TO JUKES! They saved me probably $2,000, provided me education about the codes as how they related to my vehicle and provided future recommendations as how to keep my car in the best condition. It was so quick, no hard sells, and was a friendly environment. They will be my first opinion from now on!

I came here past due on my car inspection and no lie - I believe I was here only 8 minutes…read more We pass this place fequently since we're in the hood constantly walking Congress and little did I know they can test for state inspections. Pieces of advice: - They only offer these certain times of the day. My short term memory fails me so call and double check what time they do these before you go. - You have to wait with your car at the shop. Which ended up not mattering because they were so quick. (This might not make a difference to those of you who do not live in the area anyway) My experience there was short, but for sure that's definitely good thing.

Everything about this shop rocks. They were quick, very reasonably priced and extremely…read moreknowledgeable. I had very bad luck with another shop and felt uneasy and not safe driving my car. I took it to Ansar and it is running great and I feel safe now. He also fixed my radio that stopped working due to card issue. I got in and out with that one in less than 10 minutes. If you value your safety and you wallet, I could not recommend this shop more. Ansar and his team are wonderful!

Absolutely the worst customer service I've ever received in my entire life. I regret buying four…read morenew tires from here. The tire purchase was a nightmare. I just came to have a flat tire repaired and sat for over an hour without them touching my vehicle after they told me it would take an hour to repair the tire. The people that work here are clueless. Serious deer in headlights when I asked for an update. I left without getting my tire repaired. Please believe the reviews and do not spend a dime at this establishment.

Alton is the most professional, fair mechanic I have ever met. Not only was my car taken care of in…read morerecord time, but he also made sure that I was satisfied, followed up with me the next day via phone call, and went over each charge on the invoice thoroughly. I live an hour away, but would venture far and beyond to receive fair and professional service like this. Thank you so much, Alton, you are truly the VERY BEST!!!

This spot is hard to find if you are not paying attention. Follow the signs and keep driving, you…read morewill get to it. The state inspector guy is fast and friendly. I have only gotten one inspection here, but I'll be back next year. There is a little office/waiting area that has a TV which was nice since it was drizzling when I went. They are quick and I had no issues getting my emissions test done. I managed to get it done on my lunch break even though it was the start of the month.

The gentleman who helped me was very kind and it was a quick service. I was in and out in like 5 to…read more10 minutes!

I came in to get oil change. They guys were very nice and very helpful. My oil change was quick and…read moreI even replaced my air filter. Definitely would recommend this location! Thank you Tayrell,Jordon,and Antonio for all the help!

Hugo and his team are TOP NOTCH!!! They are honest, quick and affordable. If you need an oil change…read moreand don't have a lot of time, seriously come see these guys! I'm definitely coming back!

This was my first time using Oil Works. I brought my Corolla in for inspection. The…read moreSupervisor/Manager was fast and extremely personable. I was having a hard day; it must have been evident on my face. My interaction with him was exactly what I needed. He asked if I was Ok and I asked him the same question. He said that they were pushing through some recent company changes. "Everything happens for a reason", I said. Something that I needed to hear in that moment myself. Great customer service and fast/efficient work! You can't ask for more. Give them a shout! They are worth the shot, you won't be disappointed!

Told me skid plate needed to be taken off - $10 charge - in order to reach Oil Filter. FALSE!!!!…read more And I asked them to take this charge off, but totally unnecessary to take it off AND they didn't even try to put it back on correctly. They jammed it on out of place so one screw could not be tightened - BUT they just left it that way. I had to take it off, start over and do it correctly when I got home. WTYF. WILDLY INCOMPETENT! Never returning. Terrible approach. What the hell did they think was okay about taking off part of the truck for NO REASON and then not putting it back correctly. I get the constant upsell BS, but this is way worse. Never returning.