Initially, I had given Platinum a high rating, but then noticed damage on the top rear of my car they had missed. I took it back to them and they sloppily plugged and covered the large holes they had left with hardened ugly black goop. At first it was difficult to balance the decent work they had first done for me with such irresponsible and careless and low quality service. I had already spent a great deal of money at Platinum, and could not trust them to do more work. I took my car to other service providers for estimates, and every one of them mentioned the unsightly appearance and lack of quality evidenced by the condition of my car. It was costly to repair the damage Platinum had done, but I did find an excellent repair service that beautifully restored my car. My mistake for taking Platinum's friendly behavior by staff as real concern for customers. Never again, Platinum. read more

I would be happy to give Fix Auto Berkeley my business. Eugene helped me immensely by discussing my options (a super pricey rust repair on a 17 year old car, vs a smaller affordable repair by a different glass company that would keep my car on the road). I was so thankful for his honesty, knowledge and professionalism. My windshield is now repaired and I am not out thousands of dollars. If you're deciding between Fix Auto Berkeley and Boyd's Body Shop, you've got to go to Fix Auto Berkeley. (The guy was a total a** to me at Boyd's.) read more

I had a gig car run in to me. He tore the front bumper cover. If you look at the front end of modern car, there is a plastic cover over the bumper. Damage to these is a large part of any body shop's business. My insurance adjuster determined that it was going to cost $150 above my deductible. I chose Platinum based on the Yelp reviews. They are very approachable and worked up an estimate in a few minutes. I asked may questions about the paint matching. At the factory, the bumper cover is painted at the same time as the body. Replacing the cover requires a technician to paint the bumper to match the body color. So its done, and it is really well matched. read more

It turns out I don't have the best neighbors because they just love to hit my car and drive away. The first time I was hit, the grill of my car was completely cracked and there was damage to the bumper as well. The second time was much less severe with only a minor paint crack and damage to the license plate cover. But with both incidents, the awesome team at Platinum went above and beyond my expectations for quality work and customer service. I was mostly helped out by Juan but everyone I interacted with was super courteous, friendly, and professional. Having damage done to my car was stressful enough, but luckily (through the magic of Yelp) I was able to find a body shop that I can trust. Huge HUGE thank you to Juan, Eugene, Jennifer(?), and the rest of the Platinum crew. You all do an amazing job! Keep up the great work! read more

About six months ago, I woke up to find the wheels were stolen off of my car. Dealing with insurance and the, to put it mildly, crooked tow company who held my car hostage for two weeks was an absolute NIGHTMARE. So, understandably, when my wheels were stolen AGAIN three weeks ago after having locking lug nuts installed, I was an emotional mess. Both times my car was at Fix this year, they were nothing but absolute angels. Very professional and responsive, and they made sure to call whenever they had updates for me. I've had plenty of experiences in the past with body shops being condescending and giving me the run around - the folk at Fix were nothing but polite and understanding to my situation, and I never once felt like they were talking down to me. I will never take my car to another body shop in the bay after coming here - highly, HIGHLEY reccomend them if you need body work. Special shout outs go to Eugene, who coordinated with us the first time around, and Allanda, who helped us the second time around. They were more than happy to discuss different options (i.e. locking lug nuts, lug nut covers, alarm installation and recommendations, etc) to help me figure out a plan to keep my car safe from future hits. Incredibly sweet and professional, and more than willing talk things through with us multiple times throughout both instances. Thank you, thank you, THANK YOU, Fix Auto. read more

Although it took a while to actually get my car into the shop, I would say that it was well worth the wait. Someone rear ended me and I had to get the bumper fixed and repainted. They did a phenomenal job color matching and to the naked eye it looks completely flawless. While there are great repair shops all throughout the Bay, what really sets these guys apart is their customer service and the emphasis that they put on customer convenience. They made sure that the repair and rental process went seamlessly, which I really appreciate because we all know how much of a hassle that can be. And to top it off, they're open on Saturdays! Upon dropping my car off at the shop, Eugene gave me a ride over to the hertz location, which already had my reservation ready to go. What I was expecting to take hours ended up taking only minutes and I was on my way. The return transaction was very similar. read more

I hardly ever writereviews... but this place warranted one. I had them paint aftermarket fenders that came primered from the manufacturer. Found them here on yelp and they gave me a great quote. Brought them in and picked them up a week later. After installing them and taking my car for a wash, one of the fenders started to peel!!! Oh no! I called Eugene and explained it to him. He mentioned that they were a bit worried about it because of the primer coat that came from the manufacturer. Needless to say, no questions asked, they stripped and repainted all four fenders and re-installed them. I know that this came out to be more work than anticipated, but thanks to Eugene for taking care of this correctly and swiftly and honoring the original quote. Great experience here.... read more

Fix Auto Berkeley - aftermarket fenders painted - Body Shops Near Me - Berkeley, California

I left my car at the shop on Tuesday for a minor respray job. I was told 3 days to get sorted. They said I could pick up Monday of week following. But Thursday they hadn't even started. I was told oh we'll start that afternoon. No apology no warning. I was asked to bring in at 9 am so they could get started. Not recommended and customer service was less than stellar. I'm taking car elsewhere for repair work and I suggest you do too. read more

I brought my Jeep here to Platinum on a recommendation from a friend. The new owner Eugene Young has a positive attitude and casual style that makes you feel welcomed. He explained everything involved and provided a detailed estimate. His attention to detail is commendable. He also took care of some other annoying scratches I couldn't buff out myself. I could not have been more happy with the results! read more

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Fix Auto Berkeley is excellent. I worked mostly with Yimmy and Rachel. Both were professional and very accessible. I would be happy to work with them again if I were to have another accident. My insurer chose this shop. Despite the relationship between the shop and the insurer, the shop--and Yimmy and Rachel specifically--helped me navigate my insurance claim, so that the claim was resolved on much-better-than-expected terms. The repair was excellent and completed on schedule. I would award more stars if they were available. read more

I never write yelp reviews, but this place was worth it. Brought in my Prius which had a gnarly dent on the side from a hit and run while it was parked. Fix Auto did a beautiful job on my car. Eugene, the owner, is a down to earth guy who seems to genuinely have his customers' best interests in mind. He was also easily accessible by phone throughout the time my car was in the shop. They even cleaned and detailed my car when I came to pick it up which was super appreciated! Would definitely recommend read more

I needed some basic bodywork done on my car - the fender had popped out a little and the plastic shield underneath the car was loose. The team at Fix Auto was friendly, efficient, and transparent. My appointment was at 3:00, and I drove away with a completely fixed car 20 minutes later. I highly recommend them - I won't go anywhere else! read more

Excellent service and body work on my car! Eugene was friendly, knowledgable, concise and extremely easy to work with. The work on my car was completed in a short amount of time and it looks better than new! I cannot be happier with the result! I wholeheartedly recommend this business! read more

What a pleasant experience I had here today! Came in with an inquiry & met by the owner Eugene with friendly, knowledgeable replies to my questions as well as interesting conversation. I was very impressed with Eugene's honest responses on where/how I could save $$, even though it meant he lost business from me. I can see Eugene operates with integrity and top grade customer service, I would not hesitate to bring my car here. Thank you Eugene, you set the standard for intelligent, ethical and friendly quality auto service! read more

These guys are the best!! Really quality work and super friendly and professional. I'm so glad I found them. I just showed up - my back door was all bent and they fixed it SO fast and sent me on my way. It's so nice when you find a business that does good work and is so happy to help their customers. Thanks guys!! read more

Was rear-ended and bought my car into Fix Auto for repairs. The entire process from drop off to pick up was seamless, efficient and the work on my car was high quality! From a fast and thorough estimate process with Gen, to prompt emails from Dino and a quick pickup with Eugene (on a Sunday!) - Fix Auto delivered above and beyond on what was already a stressful event. Gen also coordinated a rental car for me with Enterprise with a shop rate, and we were able to return the rental car at Fix Auto with no additional fees. They are an approved vendor with State Farm and I was notified of payments, balances, and progress in a timely manner. I highly recommend Fix Auto and their services! read more

I wish they would keep their front area cleaner. There is so much litter and garbage strewn on their parking lot and the street in front. It's filthy. read more

I had a fender bender and the other driver was willing to pay and avoid the insurance company. I went to 2 other shops and they were too busy. One off Gilman was so picky I had to make an appointment just to have an appointment lol. These guys are busy but took me in. Work was superior and they detailed my car! I recommend them without reservations. read more

Reliable, good work, fast and on-time, good prices. I have gone to Fix Auto Berkeley (and under it's previous name) three times, all good prices, perfect work. They finish within necessary paint drying time, or do a small fix on the spot. I highly recommend this body shop. read more

I had to get the hood of my car fixed where a heavy object made a whole and dented the whole hood. They made the process with the insurance company seamless and Alondra who was my contact there made everything easy, she stayed in touch to keep me updated and made this a good experience read more

Let me start by saying if you need your car repaired because of an accident or just in general, BRING IT HERE. I got rear ended for the first time last week, it didn't look like much damage so the person at fault requested I get a quote first to see if they can avoid going through insurance, so I brought it in. The owner ended up letting me know that's a horrible idea, and explained to me how the quote is just an eyeball quote. He said it could be 500$ or he could pull the bumper off and find it's much more damage. He even offered to drive me back home or to get my rental car, which was above and beyond in my opinion. It was in the shop for about a week in which he constantly updated me by leaving voicemails (even more than my insurance company). I got it back and it looked even better than how it was. Thank you! read more

Took my car in for an aftermarket spoiler. The part was a duckbill spoiler, unpainted and needed professional installation. I had checked in with several other shops in the East Bay area, over the course of the last 6months - each time unimpressed mostly by the service or interest (or lack thereof) in understanding what I needed to get done. I love my car and want only the best hands touching her! So, it didn't matter that it was now running close to almost a year since I purchased the part, I just wanted to make sure it was going to be handled by the right person and most importantly, the finished work would look good! My experience was great from the get-go at Platinum Collision, and needless to say, I found it through yelp research. I met with the owner, Eugene, on a Saturday to discuss my intentions for the car and get a quote. He came out with me, patiently looked at the part and we talked about what needed to happen - he shared his perspectives in detail and then gave me a breakdown of the cost etc. It was professional, and I felt that this was someone who knew cars and cared about them. We even spent a few moments discussing tracking cars, modifications etc...I definitely liked this place! In addition, I liked the price and thought it was fair. Not cheap, but after all, you get what you pay for, so I was comfortable with it. Several weeks later I brought in my baby and dropped her off with them; had another rundown of my expectations, this time with Juan who was very pleasant, very attentive and detailed and ensured he recapped exactly what I needed and wanted. Juan and I also talked about cars- what he has going on with his personal cars...this convinced me I left my girl in the right hands. I work in the area, so I was excited to have a complimentary ride back to work. This is that extra element of customer service that makes a difference to someone like me. Juan was my contact person, and I got a couple of calls during the install to update me of the progress and address some challenges that came up regarding the spoiler (ripples/bumps on it), coupled with options on how to address them. Off course I was concerned that this would mean more money spent on my end, but that ended up not being the case as I spent less than the original quote because the painting was less than what was projected, a very welcome gift to my pocket book! All in all, the project took a few weeks - a few days longer than anticipated but I was okay with that because I wanted them to take the time needed to do the best work, and I was not in a hurry to get the car back. Besides, I was thrilled that Juan was also able to capture a few pics for me as she went through her transformation...car enthusiasts understand this little extra give! Finally, I got the call my girl was ready for pickup and that was an exciting day! And I loved that both Juan and Eugene shared in that energy and excitement with me! It was a gorgeous Saturday morning, and I arrived to find my baby clean and waxed (ANOTHER little unexpected gift) and ready for my viewing pleasure. The spoiler looked like it was always a part of the vehicle. It was smooth and flawless and looked spectacular. I have other projects in mind that I discussed with Juan and Eugene, and not only did they share some ideas and thoughts with me regarding my future intentions, but they also even referred me to another business that could do some alternate work that may be cheaper!!! What? They were willing to lose out on that money by referring me elsewhere just to help me save money? Yes! But in the end, I have decided that I will be coming back to them for that install...and I look forward to that coming up soon....as soon as I recover from this last expenditure, lol! Thank you Juan! The experience of working with you was one that will keep me coming back for more! Thank you Eugene! You have a very classy business! I was impressed with you and what you said your business was about when I first met you, and it is exactly what I experienced in the interactions I had with your team of people and with the work that was performed on my baby! I look forward to seeing you all again soon. Cheers Platinum Collision! read more

Fix Auto Berkeley - Body Shops Near Me - Berkeley, California

Great service. Quick in and out for both drop off and pickup. Communicative, done one business day before estimated pickup and the doors that had been smashed by another driver look brand new! read more

Fix Auto did an amazing job on my car. I brought it in with a flap of metal that had been pulled up on the top of my car from my bike rack. I brought it to another shop and they said it was not repairable and that they would have to replace the entire panel. When Fix Auto told me they would repair it without having to replace it, I was skeptical. When I got it back, I was amazed. They were able to make the bent piece of metal look like new at a fraction of the cost! They also offered me a ride to my rental car and were generally super helpful. I highly recommend this shop. read more

Fix Auto was the best part of some damage done to my car. They are very professional and quick to communicate with the insurance company and me to keep everyone in the loop on changes to the estimates. The work that was done was very thorough and Eugene checked in to make sure that I was happy with the experience. Can't recommend them enough! read more

Great prices and good customer service. Friendly guys and super responsive. They were very careful with my car and communicated how long it would take to fix it. Always picked up the phone as well. read more

Had a good experience getting my car fixed here. Super polite staff. Decent communication. Have an older car and they had to order a part from Oregon, but I had to call them after a couple of days of silence to find that out. That said, the work was done perfectly and I would bring my car back to them. read more

As usually happens with these types of situations, I found Platinum Auto after someone scratched up my car. Luckily, their insurance paid for their work-- which, by the way, was outstanding! I just picked my car up from them this afternoon, and their paint job was second-to-none. They're also extremely accommodating, and super friendly. Hopefully I won't have to get my car repaired again, but if I do, I'm definitely coming here again. I will say that their location could be better. Sure, it's convenient and easy to find. However, their space is extremely small, so much so that I had to come back later in the day just to park my car to get an estimate. Hopefully they can remedy that soon. All in all, though, I really recommend this place. Ask for Jen! read more

Absolutely terrible, don't use this shop. Women-be aware the owner Eugene will tell you a bunch of B.S. and try to scam you! My car was hit and had $13,500 worth of damage. After 3 months and endless excuses, I pick up the car and Eugene keeps saying "look how clean it is-we detailed and waxed it for you". This was his attempt to try and get me to focus on the shiny car? The car had major issues: gas gauge didn't work, huge vibration when I drove over 30mph, rear inside panel cracked, dust everywhere inside the car and a strong smell of spray paint. When I picked up the car for the second time a week later, Eugene tried to tell me that I was "getting free work" and that the bad tire and gas gauge "were not part of the accident". $13,500 worth of repairs and I'm getting free work? They are completely disorganised and blame long delays on "supply chain issues ". Can you imagine an owner berating a customer because they wanted their car to be drivable after 3 months? Again, terrible experience, go elsewhere. read more

I recently had an accident and I took my car to Fix Auto Berkeley. That place is absolutely amazing! The customer service is great! They are all very friendly and professional, especially Gen and Dino, who will go the extra mile to make sure you are satisfied and will take the time to happily explain everything that needs to be done, and will stand by their work. Gen, who has a beautiful personality is an asset to the company and is a great communicator with customers. Dino has a great sense of humor and is very thorough in checking your car, making sure you understand what the damages are, and what has to be done. He is very professional and knowledgeable. You don't feel rushed and he takes his time with you. I felt very comfortable and I never felt like I was being taken advantage of. In addition to the above, I have always appreciated the informative texts that Gen sends out stating exactly what is being done and when my car will be ready. I also had the pleasure to meet Gene. He took me to my car upon completion and we ended up having a nice conversation. He is a nice person to deal with. I really appreciate the honesty, integrity and excellence in the service that I received. When I received my car it was immaculate! It looked like a new car! I am so impressed with the work done on my car, and as usual it was done in a timely manner. I'm glad I finally found a place to go for great service for my car. I totally recommend them for service on any vehicle. I look forward for Fix Auto Berkeley to care for my vehicle for many years to come and I would recommend them to anyone without a doubt! S. Williams read more

I had the best experience at Fix Auto, mostly due to Alondra. As a woman, it is always a gamble if you are going to get taken advantage of at any dealership, maintenance location, or auto body shop. I instantly felt comfortable with Alondra and talked everything through with her. She worked with me to figure out what would be best for me, and it ended up being less than another quote I got from somewhere else. She also knows Subarus (which I have) very well and gave me some good tips for the future. I would go to any Auto Body shop she was working at to make sure I was getting the best service. Thank you!! read more

I recently came here as a recommendation through my insurance from Nationwide and got two different damages repaired and I am completely satisfied with the repairs! My car looks brand new like the damages were never even there. I'm so thankful for Platinum Auto Collision and I highly recommend taking your vehicle here for repairs etc. read more

After seeing the incredible body work and paint job 101 Collision Center did on a Toyota I am a believer! They are super nice, totally expert and professional, and can handle insurance claims easily. Plus they delivered the car incredibly clean (they appeared to have detailed it completely!) Suffice it to say they will be my go-to if, god forbid, I need more auto body work done. They definitely will get my business for car painting. Fast too! read more

Platinum is the new body shop, sharing the same address as 101 collision which I was not happy with, so pardon any previous reviews I had on the location. I work directly across the street so going here has been convenient, as was checking on the progress. I was a little disappointed in how long it took to get the car back, but the place recently has become packed with customers so I guess I had to get it in to stake my place in line. I'm going to post before and after pics of the work they did. I'm very happy with the bodywork and results, their is no orange peel as resulted in previous work from the business I took it to for other bodywork. The body is smooth as glass. Pricing was reasonable, no insurance was involved. Eugene was polite and personable. read more

Fix Auto Berkeley - Before shot. - Body Shops Near Me - Berkeley, California

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I had to polish my Mercedes that was slightly keyed. Went to the shop and they did the job in like 5 min for FREE! Best place. Would highly recommend. read more

Thank you Fix Auto for my car transformation and the additional fixes. I am Beyond pleased and thankful! Specifically want to thank Gen and Bruce for walking me through the process, and keeping me up to date on the car. My car looks fantastic. I look forward to recommending/using Fix Auto in the future. read more

Someone bumped my car while it was parked on the street, and a dent made it difficult to open the driver's door all the way. Oceanworks II recommended this place and I just stopped in. Even though the shop was obviously busy, Ki was AWESOME and super friendly. He asked if I could hang out a few minutes and then got one of the guys to come and check out my car. We talked about the options and possible complications, and he said they could probably try and get the dent out and make the door functional in about an hour. Seriously, 10 minutes later it was all done and the door worked great. My car is older (a 2001), so I didn't care about the paint or anything like that, but no one will probably ever know there was a dent there once. I would definitely bring my car here again (hopefully I won't have to) and will recommend them to friends. Yay! read more

IT IS THE BEST SHOP I'VE BEEN TO SO FAR!!! AMAZING ADVICE AND SERVICE AT A REASONABLE PRICE. I got rear ended by a SUV last week and was looking for a body shop around Berkeley and I found 101 Collision. I gave them a call and the manager Steve told me to bring my car. Drove in and met with Steve, he seemed young but he actually knows what he is doing, took care of all the paper work and everything. They even dropped me off at the car rental. I dropped my car off on Tuesday and picked up my car on Friday. Steve did a great job. My car looks like a brand new car. Great customer service, Steve and his team did a great job. If I ever have to get any kind of work done on my car I'll be definitely coming back to 101 Collision. Thank you Steve. read more

Amazing place! I had a small collision the end of last week , took my car to two different places but they were way out of my price range not only that but were going to take a long time to fix it due to their busy schedule. Luckily i found this place ! Took the car in early in the morning took about 20 min for them to diagnose and tell me a price. Steve worked with me on a very reasonable price, cant thank him enough his a great person to work with and completely understood a persons daily struggle. The repair was amazing I've never felt my car run this way ! Steve also took the time to clean my car and even washed it. Overall a great experience will definitely recommend this place! read more

These guys are amazing! I was onsite at a photoshoot in Marin. When we returned to our cars I saw that someone had hit the corner of my bumper and scratched off the paint. No note (bummer, I would expect more from Marin nature enthusiasts). Anyway, as most people, I am always a little wary with anything car related. I went into Platinum Auto and spoke with Dino. The car is metallic and so it requires a special type of paint to make sure the repaired properly. They walked me through the process (the paint and process requirements for my car) and gave me a great price. The whole experience was great and they will definitely by my go to group in the future. Highly recommend! Thanks so much guys! :) read more