I am so disgusted. I was eating this burger, and about 3 bites in... i look towards the bottom and see straight green mold. I automatically felt sick to stomach and am now feeling my throat flare up. Health Department was contacted, Nobody wants to eat moldy food!! read more

Five Guys - Moldy Bread - Fast Food Near Me - Yucaipa, California

I don't eat at Five guys very often... and this was my first time to this location.... the burger was fresh and tasty... only two people working... talking about personal stuff mostly... Front end could have used some freshening up. Tables were dirty... only had one restroom working...the other one was out of order... This is a new place should still be looking their best.... read more

Five Guys - Pretty quiet! Everyone shopping - Fast Food Near Me - Yucaipa, California

I went to Five Guys tonight because I was too exhausted to cook after a very long shift. As soon as I walked in the door one of the employee's turned around and shouted, "We don't have any meat." I looked at her kind of confused because who gets barked at immediately upon entering a business? No "hello," no "sorry," no "here's what we do have" -- and then she yelled it a second time! A co-worker tried to salvage it by listing a couple options, but the damage was done; I turned around and left. To be crystal clear: this isn't about an out-of-stock item, it's about how customers are treated-- because to top it all off as I walked out, she said " WOW, Nice!" As if me leaving was the problem. Management should address basic courtesy training -- this level of rudeness is unacceptable. read more

Still great, different crew today but same awesome service. Restaurant is always clean and cold inside which is great with our hot weather. read more

Five Guys - Little cheeseburger - Fast Food Near Me - Yucaipa, California

Love the burgers. Never fails my taste buds. One of my husbands favorite burgers as well. read more

It's a hidden delight in Yucaipa, The foos is always exactly what we expect. The service is superior, the crew always attentive and helpful. The place is always clean, inside and out! They even regularly clean the outside tables, benches and cement. They take pride in doing a superior job. They never let us down, that's rare now days. THANK YOU 5 GUYS! read more

Love the bacon cheeseburger and Cajun fries. Revisited every two weeks close to home and also easy to order over the phone.

Used to never go to five guys before this one opened in Yucaipa. Staff is always extremely friendly. I believe his name is Anthony, hopefully I'm right, but he welcomes us every time right as we enter the door and always makes sure our food is perfect. The burgers, fries, and milkshakes are simply the best. You're paying more for the quality. read more

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Everyone knows the food is good but I'm just writing to compliment the staff at this location. They are all friendly and good at their job. I was having a bad day and their positivity made me feel better :) read more

10 years ago, Five Guys in NYC was recommended to me by many East Coasters. They also told me it was affordable. So I tried Five Guys in Redlands when it opened about 8 years ago. No exaggeration -- it tasted like eating dirt clods on hamburger buns. Zero seasoning in the tough, dry, overcooked meat. The seasoned fries tasted burnt and were inedibly salty. I was SO disappointed. I was shocked it could be so bad and still be in business. I complained to the manager, and he offered me a free meal to give them another try. I couldn't bring myself to eat that stuff again - even for free. When the Five Guys in Yucaipa opened, I kept hearing people recommend it! I gave it a try hoping for the best. I asked if they could cook me a medium-well patty instead of well-done. They said it was against policy. I was trying to keep an open mind, but I had the exact same experience. Tasteless meat, burnt french fries (with no salt at all). The bun disintegrated into a soggy mess after 3 bites... Apparently this is exactly the thing people love about this place. To me it tasted like backyard burgers made by someone who doesn't know how to cook. Good meat ruined. I've had lots of twice-cooked fries -- if they taste burned, the oil is too hot. I spent $37 for two small burgers (one with cheese and bacon and condiments, one with veg and condiments), a hot dog (blah), and an order of fries (hard, burnt-tasting, unsalted). I ate about a quarter of each item, and 10 fries. My stomach felt queasy, so I gave the rest to my husband. Never Never Never again. It is a mystery to me how people actually enjoy this food. Iron stomachs? To each their own. Maybe it reminds them of the food they grew up with, poor things. I will say that the staff at both restaurants are WONDERFUL. Friendly, energetic. It's not their fault. Check out this competition. Five Guys comes in last. https://www.seriouseats.com/in-n-out-vs-five-guys-vs-shake-shack read more

Horrible. If you order online, they will take forever to get your order. I've waited about 29 minutes or more after the app says it's ready. They are rude, and very slow. read more

ordered 20 Combo burgers which included fries and coke Our crew thanks staff Cooked to perfection ! read more

When are we coming back!....that's what we all said after we had our super tasty cheeseburgers,fries and milkshakes! One of our friends said the burgers are some of the best around and they were rite! The meat is really tasty and high quality lean and juicy,the bun was super fresh and you can add all kinds of ingredients you want-we had lettuce,tomatoe,grilled onions,A1 steak sauce and pickles. We had a big order of there seasoned made on premises french fries and a great real milk peanut butter shake! The restaurant is sparkling clean,friendly servers welcome you in and our order was promptly made and just the way we ordered it! A great experience at Five Guys Burgers,Yucaipa,California! read more

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Cleanliness 4 Cost 4 Cuisine 4 Customer Service 5 First time trying this location. We ordered online and the food was made on time. The burgers are a little small for the price but they did taste pretty good. Also they give you A LOT of fries. A large could feed up to 3 people. I would definitely come back to this location. read more

Great food great service. Julian and Lisandro really know how to treat guests the right way. They made us feel welcomed and appreciated. Alex and Azi were on top of it when it came to prepping our food. Great team here at this location. Definitely recommend. read more

Excellent staff, high quality food. Clean store. Convenient location. You can customize your order. read more

You 5 guys need to give your employees a day off! I just went into your location, and the guy taking my order is on edge. He pretty much snapped at me for not ordering my bacon cheeseburger correctly. It's my first time going to 5 guys and I didn't know it's like subway where you say what toppings you want. I only went there because in n out had a line going to the street. I doubt I would go back after the prices for the burgers, not worth it. read more

Just what yucaipa needed! Burgers definitely beat N-n-Out burgers but the fries lacked. Ordered 1 fry with salt and 1 fry with cajun. Cajun was good but really salty. The salted fries were mediocre. Bacon milkshake had a good amount of bacon in it. Otherwise nothing special. Service was friendly. Restaurant was clean. Food came fairly quickly (only 1 customer ahead of us). Burgers were hot and fries were crispy. read more

Food was fresh and hit the spot! The cashier was friendly and verified our order. The staff was On top of things even as food people like Uber eats (or whatever company) came in for pick ups. Very professional. Definitely hit the spot! Restaurant was clean and enjoyable. read more

Five Guys - Cheeseburger and Little Fries - Fast Food Near Me - Yucaipa, California

I would recommend this establishment great employees and. Great food order on line easy service

Great customer service at the counter Very nice guy !!!! Food is delicious Hamburgers are amazing Fries unbelievably Inside very nice I'll be back read more

Five Guys - Order here ! - Fast Food Near Me - Yucaipa, California

This Sunday's crew was definitely lagging. Never had a bad experience with Five Guys, but this time it was bad. Bun had dry hard edges, patties seamed smaller and lacked seasoning, but the worst offense was the $7.99 large fry that usually overflows into the bag. This time they barely filled the cup. What a disappointment! read more

Honestly, this place is 3/5. Just Okay all around. No passion or love. Lack of good management. Feels like the employees want to do good but management may be dismissive.. Yeah the food gets cooked okay, even corrected my order after getting it wrong. The cook even had his phone playing rap music NBA Youngboy while 5Guys had their own playlist in restaurant speakers (Punk Rock). 6/25/2024 9pm ish. I guess I understand the vibe. I purposely seek 5Guys and pay their $25 hamburger and large Cajun fry for a passionate atmosphere, as with the case with most other 5Guys locations. Maybe management should have Rap music day, because this place needs energy. anyway, passionate 5Guys Fan out, In N Out across the street might be the better option for out of towners. read more

Five Guys markets itself as an upscale burger chain, and the general consensus seems to be that its prices are higher than other chains. I could live with that, if the food were worth it. I was on the road and stopped at the Yucaipa location. Two servers, and the place was deserted, right after the lunch hour rush on a Saturday. Instructions for how to order a burger seemed way too complicated. I was assured that the fries were really good, and it's nice to hear employees speaking well of the food. However, the burger was just okay, and the fries were seriously overcooked. read more

1 Bacon burger, 1 Fry, reg drink. $22.00. The bacon was so fried it was disintegrated! Looked like the scrapings off the bottom of a pan, greasy and black. They told me that the bacon is made first thing in the morning and so if you eat a burger at eight at night you're getting bacon that has sat out since morning! Their tables were filthy, for $22. I think that put a tip in there they have clean tables! The whole time I was there no single person ever came out to clean a table. When I talk to the manager, he said sorry nothing we can do about it! Needless to say, I won't be back!. read more

I'd like to say, first of all, I've had Five Guys in Redlands and had never tasted a burger so good. When I noticed that they had a five guys in Yucaipa I was extremely happy and couldn't wait to try them. I went to the restaurant hoping to get another juicy, amazing burger and what I got was just the opposite. The bun was old, there was too much mayonnaise, the meat had absolutely no taste and there was a big glob of cheese and it wasn't even melted. Sorry Yucaipa, you didn't even come close to the Redlands' standard of burger. read more

Burgers were delicious. So many variations to try. The place was clean. The service was good. I'm a big fan of In-N-Out, too, and the burgers here are as good or better. Certainly larger. read more

This place is really great! The staff are upbeat, the food is fresh and the place is cool & clean! Yum!!

For a new store, our local Five Guys has the winning combination: great quality, freshness, and accuracy in order! Been there several times already and consistently great! read more

Food good good customer service great place Would Fs come back. I didn't know how to order and they explained they we're very helpful read more

This is the second time I've gone to this five guys where I have received the wrong order. Please check your food before you walk out. I order a single burger and a drink. And this is twice now that I have walked out with stuff on a burger that I can't eat, and not the burger that I ordered. I understand the business has not been open too long and they have young people working there but if the ticket on the outside of the bag tells you what the burger should be inside the bag then put the correct order in. Very Frustrating read more

Hands down my favorite place to go in Yucaipa since it opened...I've been holding off on a review incase the service was a fluke, but this particular store has consistently exceeded my expectations on multiple visits... I have literally never had a bad visit at this location and I don't know who was working tonight, but they deserve a raise. Two gentlemen and a young lady on 8/30/23 at 6:52pm made a GREAT team and just exuded this infectious positive energy that the service world lacks tremendously right now. It's speaks numbers about the management here too, that your staff are in such good spirits. THANK YOU so much for the pride you take in your work. read more

I'm sitting here eating and needed to take a min to recognize amazing service . Gabriel was the one to ring me up and him and the rest of the staff have such amazing energy and positive vibe. I'm def coming back. Good food good vibe and clean as hell read more

I've enjoyed my last five guys... I couldn't imagine the prices getting any higher for a fast food restaurant... in n out gotsss my buck

I had a very good service at this place the manager was very respectful towards me and their food is amazing than all the other burger places around them. Great service read more

Last 2 times I've ordered here we did order ahead in the app. Both times had to wait 15 minutes at the establishment, so in reality the 5-10 minute estimate for my food turned into over 30, which is fine, but you shouldn't set the expectation if you can't deliver. It's like they don't start making my food until I arrive, which defeats the purpose for me. read more

I ordered my dinner online and went into the Yucaipa location only to hear that my order is not showing up in their system. After I pulled up my receipt I realized I ordered at another location. Instead of the Yucaipa location sending me to the other location to pickup they offered to make my entire order at this location without hesitation. They asked I call the location and advise them of MY mistake and they started working on my order. My order at the Yucaipa location was 100% correct, made fresh, hot and made in no time. This location has great workers and amazing customer service. I highly recommended them. read more

The food at Five Guys is always delicious, but the Yucaipa location has the friendliest, efficient employees. They keep the restaurant very clean and comfortable. They always recognize us and welcome us back. I highly recommend it. read more

The crew (Delaney, Gabriel and Brandon) are 100% with their customer service. Preparing of the food and overall presence of the establishment. The owner should be proud. 5 stars and beyond. Thank you guys. read more

Went here last night with my daughter. The staff was awesome. They were super friendly very accommodating and made my order perfectly. If the boss is reading this, definitely give all the staff working last night 8/17/23 about 8:45 pm a pat on the back. They were amazing. read more