LIVE roaches seen by customers today inside the store today NEEDS serviced asap store was not clean read more

McDonald's - Fast Food Near Me - Redlands, California

I'm putting a review as I'm parked outside this place, it's 5:10 am 20 mnts ago I place my order, it did go through, came here, waited for 1 minute at drive thru, no cars at all, went to the window and knocked several times and nobody's here, They fucked me up with my order!!!! read more

McDonald's Classic Comfort with Some Room for Improvement McDonald's is a classic, and this location is no different. There's something nostalgic about those fries and chicken nuggets, one of my son's favorites. I usually go for a Snack Wrap; it feels a little lighter than some of the greasier options (even if it's not exactly "healthy"). This spot can get really busy, and it could use a bit more TLC when it comes to cleaning. Still, it's McDonald's, you know what you're getting. What's cool about this location is the "Game Place" area. They've got interactive screens for kids and even a couple of game tables where you can play while you eat, which is a fun touch. Ordering is now completely digital, either through the app or the in-store kiosks, so if you prefer skipping the counter, that's a plus. Prices have definitely gone up with inflation, but the app has great deals if you take advantage of them. Pro tip: check each location's app offers, they vary. Today, we scored free large fries with a Filet-O-Fish purchase and got a $5 value meal. Four of us (me, my husband, our son, and my mother-in-law) ate for about $15 total, not bad at all! Overall, this McDonald's hits the spot for a quick bite with a few fun extras, but it could be cleaner and a bit more organized during rush hours. read more

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For a company that raked in 23 billion in profit last year, it's asinine charging customers for BBQ sauce at pick up. Y'all wanna make money every chance you get. Ridiculous. I encourage people to eat at home rather than eat your garbage food. I picked up 2 burgers and when I asked for BBQ sauce I was told it was to be paid separate. So enjoy your review. I've been to stores where I get 2+ sauces on the same order. I guess MCDONALDS is starving for .25cents per sauce Must be that CEO that can't even eat his own burger. Made my decision easy eating at Burger King or Wendy's read more

McDonald's - McDonald's must be starving - Fast Food Near Me - Redlands, California

This McDonald's in Redlands forgot my ice cream. The machine was probably broken and then they forgot my McNuggets and I got pissed off and then my DoorDash driver said they give me the food and I deliver it. It's not my problem that they didn't give you your food. read more

wow im shocked at all the low ratings bc everytime i go to this mc donalds everything is fresh i literally will drive a ways to go to this location its the one across from redlands high and employees always nice so im not sure what's up with the other ratings but i wanted to let the manager here theyre doing a great job. read more

The main thing here is service. Orders are messed up 8/10 times. Long wait times and absolutely incompetent and rude drivers through staff. Look I get this is the bottom of the barrel when it comes to food quality but the price point shouldn't dictate your service. read more

Food was fine but waiting in a drive thru line for over 30 mins is not fine. Avoid this McDonalds if you want "Fast Food".

A little slow on the order, but they have never screwed up my order so 5 stars. Download the McDonald's app, it is one of the better ones for rewards and deals. read more

The service was horrible. When the person took my order there was so much background talking I could not hear. The drive up was completely unorganized and super slow. My food was also cold when I got home. Not sure what's up but this location has always been sub-par for service. read more

Ordered a Cheeseburger happy meal. Paid extra for the cheese and pickles. it wasn't on there so i walked back into the store and had it remade. i get home with my second order (not checking because how could they mess up twice)...i have everything but NO PATTY! Server who helped me was rude and annoyed because i'm upset THEY did their job wrong? read more

McDonald's - Fast Food Near Me - Redlands, California

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I rarely eat McDonalds but today we felt it. So I ordered the food. The server handed me the bag and I just said thank you as he handed me the drinks and bag. I said thank you. He said WHAT? Very rude service. The food is cold and fries we cold and soggy, burger and nuggets were what seemed to be sitting out for a long time. It's really my fault for even going to McDonalds. read more

Consistently the most poorly managed McDonald's in the area. The staff is always overwhelmed and there is no leadership. Longer than average wait times are the normal even when ordering through the app. And upset customers waiting for their orders are the norm. Hoping they do better but it's been years of the same unfortunately my small kids enjoy the food otherwise we would not support it. read more

I'm posting this review because of the horrible customer service. I frequently order from here for my daughter and her friends and her friends get meat my daughter likes to get the Big Mac without meat. I ordered 2 meatless Big Macs fries and and pies and was surprised bill was so high. I just wanted to check I had the right order and would have moved on and bought it. The manager at the time basically screamed in my face about what I ordered and then I decided with her attitude I would not okeep the order. I didn't realize I had been charged and when I did I called asked if I could get a refund. They said yes and I returned. I walked in and the girl at the counter in front of everyone said oh it's Big Mac girl and the other customers laughed at me and I said to the manager "oh I'm Big Mac girl "and she said "yes you are. "I'm sorry I made part of the mistake and so did they to humiliate me though and have all the customers laughed. That is not ok and to call me names to my face. I will not come here again. read more

I ordered a happy meal nothing special and Ive been waiting in curbside 4 for like 20 minutes lol , place is ridiculously slow

They are twrrible and annoying. I am a starving mother the only time i csn buy my children food is from 2-5 oclock, and of course they are closed because they cant handle one fight from the school. I am typing this on the Del Taco Kiosk because they actually want money read more

The workers here are extremely rude, placed an online order and came to find out the store was closed so I asked the worker to explain and she went back inside and hid behind the counter and ignored me read more

I had a bad experience at the Redlands Blvd. McDonalds, so I went to this one. AGAIN... HUGE line at the Drive Thru. I went inside....waited at the counter for 5 minutes. No one even acknowledged me and trhe other person waiting to order. For some reason, Redlands McDonalds are extremely not capable of food service at night. It's like they are performing brain surgery or something. What a pathetic performance! read more

Not open 24 hours they have a big ass sign open 24 hours however they're not open right now and I just went through

Took 20 minutes to get thru the drive thru and the drive thru was only half full. The cheese wasn't even melted. The fries were over cooked. I asked for ketchup and the window threw in one packet for a double cheese burger and large fry. Didn't even throw in a napkin. So stingy. Won't be coming back here anytime soon. read more

They're not open 24 hours because the workers are too busy committing wage theft. They stay clocked in, and when you put in an online order they'll just not answer the order intercom. If you place an order past 11pm don't even bother. They won't take your order they'll just hide in the corner. You'll see them just standing still, doing nothing when you drive past the window after sitting in the drivethru for 10 minutes. I might apply to this McDonald's because apparently you don't have to work the shift you can just chill in the restaurant and do nothing for 5+ hours. read more

They all seem to be working hard every time I'm here.... I use the self checkout in the lobby.. makes things simpler. I've been here twice in the last week... both times the drive thru is moving slow.... so I go inside and order on the kiosk....works great... faster than sitting in the drive thru line... employees are busy but friendly... very close to the high school.... so watch your times... it can be overrun by kids at times... read more

McDonald's - Not much of a front end anymore but it looks nice! - Fast Food Near Me - Redlands, California

Terrible customer service. Long waiting Drive the extra few mins to go to another McDonalds. read more

This McDonald's has everyone that goes through the drive through park in curbside pickup to wait for their food. BS

Worst McDonalds everrrrr It's the slowest one I've bee to I gave it one more chance but the 3rd time is the charm.Can't believe I had to wait more than 30 minutes for a coffee and apple pie.The worker Maribel is so rude to customers.There was literally more than 15 people waiting for our orders and it was frustrating watching the workers so slow taking their time if I could give this place a 0 star I would read more

I have been to McDonald's all over the United States. This is by far the slowesttttt McDonald's I have ever been go. It always takes forever regardless of how many people are in line. That's my only complaint. Food is fine. I have waited 30 mins before and there were only 5 people in front of me. I read more

Worst McDonald's you can go to in California. Wait 30-60 minutes in line for food pre-ordered on the App. Ask to add a drink to a separate order and whoops your whole order is now cancelled and they won't give any of the deals or coupons from the app. This store should be closed due to the incompetent employees working here. They don't care to give any amount of customer service or have a single thought going between their brain besides punching the wrong buttons to mess up your order. Skip this place! The other McDonalds on the other side of Redlands is where you want to go. 10-15 minutes drive away at 1620 W Redlands Blvd. At least the workers there will get your order right and serve you food in less than 10 minutes. I'd give negative stars to this location if it were possible. read more

Went through the drive-through and ordered a large french fry. They said it would be a minute and asked us to pull into one of their drive-through spots. We waited for about 10 minutes and then went back through the drive-through when we got to the window. the guy was so apologetic and gave us two french fries instead. Five star service from the guy working in the window on 6/1 at 5 pm read more

I've been a loyal McDonald's customer for decades, but this location stands out as one of the most poorly managed I've encountered. There's no counter service--only kiosks--and even then, service is painfully slow no matter the time of day. The food? Usually cold or room temperature at best. What's worse is their afternoon policy: they close the seating area to deter teenage customers. Most of these teens are Hispanic, which raises serious concerns about potential violations of the Unruh Civil Rights Act (California Civil Code § 51) and the Fair Employment and Housing Act (FEHA) (Government Code § 12900). It's hard not to see this as a message: "Pre-teens, come get your Happy Meal. Teens? No meal for you." This kind of shortsighted decision doesn't just inconvenience all customers--it poisons the brand for teens. McDonald's spends nearly $2 billion a year on U.S. advertising alone to build brand loyalty. But loyalty starts young. Teens remember when they're welcomed--and when they're not. They grow up, earn money, and carry their perceptions with them. Brands like Apple understand this; they cultivate early relationships to build lifelong customers. So while McDonald's invests billions in marketing, this store seems committed to un-selling the brand to an entire generation. That's not just bad service--it's bad business. read more

Food was good to me but I got two ranch sauces instead of two sweet n sour sauces. : ( the horror!!!

Service is horrible and the food takes forever to make! Staff doesn't seem to care about anything.

Not open when they say. You should change that online Cannot say you are open 24/7 on certain days and then not be open read more

Yes! It is real.... cheeseburgers are .89 on Tuesdays in July at this McDonald's. We just got 14 plus a large soda for less than $13. What a nice throwback and nod to the .39 cheeseburgers days. The taco place next door had no line. The drive thru line around 8:30pm looked long but was efficient. Some cars were pulled into parking spots but we got our order through the window. The cheeseburgers were tasty! Thanks for the special. We are McLovin it! read more

McDonald's - July 2024 specials - Fast Food Near Me - Redlands, California

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Don't be open if you can't staff the location took too long for only a few cars not the workers fault but why only have few people if they won't be able to run the drive thru read more

Went to the drive through to pick up the Oreo Fraps for my family. Service was fast and I love the convenience of the drive thru. We had no problems at all. read more

McDonald's - Large Oreo Frapp - Fast Food Near Me - Redlands, California

The staff here are terrible. I don't expect much when grabbing fast food, but they constantly park cars to have them wait for their orders. Tonight I waited for 45 minutes and was met by staff that could not care less. I would spend the 5 extra minutes to drive to the Alabama location. If you don't, you're likely to lose a lot more than 5 minutes of your time. read more

Daniah is really cool. She made the restaurant feel nice. We know the low rating of this location, but Daniah really is the highlight of the location. read more

This place usually gets my order right which is rare for McDonalds my only gripe is when I order for pick up sometimes they get it to you within 5 minutes. Other occasions I have spent literally over 25 minutes. On multiple times for break we have waited so long that my spouse would have to go inside to ask what is going on and has made us late to appointments. We don't come here anymore for breakfast because of that. For lunch/sinner, they are usually good with the time so we still come for that. Today's order (4:50) took 6 minutes to come out. read more

McDonald's - Mobile order pick up - Fast Food Near Me - Redlands, California

This is an unusual yelp review for me. I went to this McDonald's this morning/afternoon waiting for food and I couldn't help but over hear this very rude employee there. I think her name was Mary or something like that. This nice lady was just trying to get her door dash order done and the employee or manager idk what her position was honestly, was being sooooo sooo rude to that lady and that lady didn't even do anything. The snobby employee was definitely having a bad day and taking it out on this door dash lady. Another door dasher older man was helping the lady cancel the order and he was saying how sorry he was for the employees behavior. Which is surprising to me because he doesn't even work for McDonald's he works for door dash.. almost like he's experienced her attitude more than a few times. I think he just felt bad for the lady because she was just trying to get her order for her customer and it wasn't her fault. She's just a door dasher! I was baffled that this rude employee at this McDonald's could talk the way she did. Door dasher lady said " can you check if this order is here" The McDonald's employee said rudely "iF iTs nOt oN tHe sCreeN tHeN wE dOnt hAvE iT" in such a condescending way like the door dasher was not smart or something and the lady said "well can you check just to be sure??" and the employee was so mad at her for no reason! I understand this McDonald's has a 1 star rating but maybe it's time to make some changes to staffing here at $20 an hour these people should be able to answer questions customers have with no issue. I ended up getting my food and walking out and told my family we aren't coming to this McDonald's any more. Even though we live up the street... She shouldn't work there if she hates her job that much! I've got a lot of friends out here in Redlands we get McDonald's a lot before church and now I'm going to make sure we go elsewhere. To any workers that read this. A good attitude goes along way! This wasn't even an issue that was related to me and it just shows you how bad for business a bad attitude is... Treat your customers how you would want someone to treat your mother and you will exceed exceptionally well! All said with love and this is a constructive complaint! Stay blessed out there. read more

really bad services, they better call this place bad Donald's, dirty place, and they have a long wait to get your food when nobody is at the store how is that possible, there is 6 people in the kitchen. read more

McDonald's - Fast Food Near Me - Redlands, California