First of all, I know it's difficult to get reliable workers right now. That still doesn't make it okay for me to not let others know about which fast food restaurants are really having issues serving customers. Basically, because I would prefer to know weather or not I'm going to be getting my order in a timely fashion, I feel others would like to know, too.
Today, since the drive through wasn't moving after I was in line for over 5 minutes, I decided to get out of line and go inside (bad choice!). There were two of the workers in the dining area, eating. There was one person at the drive through and one in the back making sandwiches & etc. There was one going back and forth between the front counter, the back area, the fryers and the drive through. I walked in and placed my order. There was no other customers inside at that time. One of the employees, who was eating, went back to work. He spoke to the guy running all over and then went over to the drive through area. He then went over to the fryers and began working on orders. He looked at me and asked if I was the one who had the two orders of 5 piece fish meals. I said yes. He began filling my order. The worker who took my order went over and took some of my order from him and put it in a bag for another customer in the drive through. Then he came over and said that they're going to have to redo my order because something happened to half of my order. I told him, that what happened, is that he gave half my order to someone else and the other half is sitting there on the counter. He said it will be a little longer for my order. He added that they will need to cook more fries, too.
The thing is, my whole order was ready and they took part of it to give someone else in the drive through making my order have to be redone. In the long run they wasted money for the company because they wouldn't be able to give the half of my fish order to someone else because it was cold and had been sitting out for over 15-20 minutes uncovered. I told the guy who took my order that I wanted my money back and I wanted cash. He decided to put it on my card, he said. I told him that I can't trust that I would get my money back after what they did with my order, so I want it in cash. He said he couldn't now. Then the manager walked in. I told her what had happened and she gave me her phone number if the money wasn't added to my account. She looked at the guy who took my order and asked what was she stepping into? As I started to leave I noticed that my half order was still on the counter by the fryer with the lid still opened. So, my advice is if you absolutely want to eat at Arby's, go through the drive through. read more