I had a recent catering order with this location. 5/5 rating with the customer service here. I spoke with Lisa to confirm a dietary restriction for one of the catering box orders to make sure it's accounted for and I'm glad they were able to accommodate. My office loved the individual catering meals / items that were packaged nicely. Catering was delivered on time and professionally. Thank you Lisa and CFA Yucaipa for helping me out! read more

Well another place has done down in my books. Ordered dinner tonight for the family. Got home and half was missing. Went back and told the girl about it and she said oh well, nothing they could do. Thanks, how come most fast food restaurants are and have the worst people working for them? They make more money than they should. I guess one day they will learn when they take their family dinner how from work and half the order isn't there when they get home. If you don't like your job and want to take it out on the customers, quit go somewhere else. read more

They see me rollin' They hatin' Patrollin' and tryna catch me ridin' dirty... 5/5 Drive thru A breeze with the mobile app ordering. Others in line are ordering and I'm just rolling onto the pick up window 5/5 Location Right off the 10 freeway off Yucaipa its on a hill like Jesus says you must place it on a hill for all to see. 5/5 Food Classic Chicken sandwich menu with the Lemon Chicks cup. Crispy fries tasted fresh and the chicken sando with buffalo and CFA sauce hit the spot. Don't let hateful stares keep you from your chicken. Psalm 51:19, God bless read more

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Location is in Yucaipa right off the 10 freeway. Every time that I have come to this location, the services excellent even though there is somewhat of a drive-through it goes fast! Amazing teamwork, Yucaipa! read more

Chick-fil-A - Drive thru - Fast Food Near Me - Yucaipa, California

Came for a snack after Cabazon shopping ! Ordered thru mobile app and was very convenient without falling in line! Place has different dining arrangements with high and low seating tables. Table top centerpieces were real plants with pumpkin decor! I had the 4 pc chicken tenders and a side of crunchy kale... they were delish !! read more

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Your drive thru wait is poor! Been siting in line for 20 mins. Yet a runner comes out and is delivering food people that are 3-4 cars behind me and I'm 4th in line to the window! Make it make sense. Yall either need to figure this out or do better with staffing! Until this gets fixed I'm no longer stopping by here, I'd just start stopping at bakers. For this line and your food prices, no thank you! read more

My large fry. It was my first time trying chick fil an and they gave me like five fries in there. Food made me feel gross and made my stomach hurt after. Gross. read more

Chick-fil-A - Fast Food Near Me - Yucaipa, California

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Chick-fil-A - Poor Customer Service & Mishandled Order I hate leaving negative reviews, especially for Chick-fil-A, because the food and service are usually excellent. Unfortunately, this visit was not. We arrived around 8:45 PM. The restaurant was not busy--only a few parties dining. When I ordered, the cashier (David) appeared visibly annoyed from the start and rushed the entire interaction. He initially rang up only the two sandwiches, even though I ordered meals. When I noticed we didn't receive drinks, I went back to the counter and asked where they were. His response was, "You wanted meals?" followed by an eye roll and visible frustration when I said yes. I specifically asked if I would be charged the meal price, and he said yes. However, instead of correcting the original transaction, he rang the items up separately, which resulted in a higher total. This is clearly shown on the receipt. I also was not given a receipt initially, so I had to return again to request one. After sitting down, I noticed every other party in the restaurant was having their food delivered to their table. Ours never was. We were left sitting with the table sign until I eventually had to go back up to the counter to ask about it. One manager did apologize, which I appreciated. However, another manager later discussed my complaint openly on the floor, loud enough for me to hear, in a nearly empty restaurant. That was uncomfortable and unprofessional. To be clear: * The food tasted great, as always. * The issue was attitude, order accuracy, and follow-through. Chick-fil-A is known for hospitality and professionalism, which is why this experience was so disappointing. I truly hope this location addresses how customer concerns are handled and ensures staff are trained to correct mistakes without frustration or dismissiveness. read more

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I like chick-fil-A sandwiches ....but I really have to be hungry... BIG ... The staff is always friendly... and so efficient... I went through drive thru....no need for parking... read more

Chick-fil-A - Fast Food Near Me - Yucaipa, California

Old stale fries time and time again....Chick Filet Yucaipa you can do better! Especially considering your exorbitant cost for a meal!

Unethical...asked for no ice in a diet lemonade got back on the road with a cup full of water. They added water to the cup. Very obvious without saying a word. No pulp just water. This is what you get when you stop there. Shame on you owner we can only assume this is how you lead. We are done you don't get a 2nd chance. You have very sad reviews across the board. read more

Stopped in for lunch and was impressed by how clean it was. Food tasted like it always does, I still cringe at the cost for the amount of food you get though. Service was great read more

Awful customer service. Got order wrong. Hard to simply get employee to fix it afyer I paid for the item. Probably shoukd retrain some employees. Just a terrible place. filthy inside also, fries all over the floor for the entire time we ate. read more

Was craving fast food, but nothing to bad and something that wouldn't make me feel so bloated, so this came to mind and I don't regret it. The people were super kind and helpful, even despite getting there an hour before closing. I went with my girl and ordered a spicy chicken sandwich, a kale salad, 5pc nuggs on the side, a cherry coke blended freeze and they were all delicious. Thank you guys, you're doing great. read more

I ordered two chicken patties and large lemonade and end up being almost $18. I asked them why they said you get charged for a full sandwich but you get a dollar off per sandwich but only showed $.60. I also received a free medium fry for participating in the game that you guys are having and I scanned my phone twice and when I received my food, it was not there. They said it wasn't on the receipt very disappointed not kind of serious. I expect from Chick-fil-A. read more

Stopped by today to place an order for 4 to go. When I left with my order, they had put 1/2 of the fries that were whole and the other 1/2 a bunch of bits and pieces at the bottom. I didn't expect Chick-fil-A to do this kind of shady business practice.... We have eaten here many times before but ate inside instead of taking it to go. I'm not sure if I would eat at this location again? Please check your order before you leave. Ps I had paid extra for those fries too:( read more

Tried to double charge me. I wouldn't pay a second time, and they wouldn't give me my food. I was ultimatly charged, and they said I have to dispute with my credit card. Now I'm having to get a new credit card mailed, all because of their glitch in their drive thru card system and rude manager that told me to pay again and dispute the first charge. How many other customers are getting double charged at this franchise. read more

This restaurant set up is terrible. Don't bother to mobile order and pick up through the drive thru, they make you wait behind cars that didn't mobile order. There are two drive thru lines that merge into one. Who ever set up this location is a moron. Ordered a breakfast bowl and had to eat it with my hands because they didn't put utensils in the bag. Won't be back to this location. read more

Chick-fil-A - Two drive-through lines merging to one, why? - Fast Food Near Me - Yucaipa, California

During a recent visit to the Chick-fil-A location in Yucaipa, I experienced an incredibly disappointing, unprofessional, and discriminatory encounter that completely ruined what was meant to be a peaceful lunch with my niece. My niece has Type 1 diabetes, and anyone familiar with the condition understands how critical it is for her to have access to appropriate food in a calm, stress-free environment. As such, I was focused entirely on making sure her experience was flawless, and I tried my best to shield her from what was happening--even as I myself was being harassed. I am also an active-duty military member, and I was home on leave--something that doesn't happen often. It was a rare moment I carved out to spend quality time with my family, especially my niece. Yet, that moment was completely overshadowed by the behavior of the manager and owner, Lisa Rodriguez. I had simply asked for a refill on a drink I had already purchased, when Ms. Rodriguez scrutinized the cup, questioned what beverage was in it previously, and made me feel like a suspect instead of a welcomed, paying guest. I was taken aback--especially since this is not a known or posted Chick-fil-A policy, which corporate later confirmed. When I returned to request a second refill, she again served the drink, but then asked for my name. When I politely asked why, she vaguely responded that she "needed to check something." Not only did she single me out, but I also observed that no other customers around me were asked for their names or questioned about their drinks. This was targeted, discriminatory behavior, plain and simple. What was even more upsetting is that I hadn't even had a chance to eat my whole meal. My appetite was gone, and the entire experience was ruined. Yet I allowed my niece to continue eating because her health depends on staying consistent with her food intake. My priority was her well-being, and I refused to let this incident disturb her experience--even though it had completely disturbed mine. It's tragic to say, but even while deployed overseas, I have never experienced the kind of demeaning treatment I faced that day in my own hometown. To be disrespected like this, by someone who owns and operates a business in my local community is beyond disappointing--it's shameful. Lisa Rodriguez should be absolutely ashamed of how she treated me. This situation should serve as a serious wake-up call regarding the professionalism and customer service practices at this location. If I--a military member, a paying customer, and a local resident--can be treated this way, I truly fear how others, including their employees, may be treated behind the scenes. This incident has been reported to Chick-fil-A corporate and the Better Business Bureau, and I will be informing others in the community. I do not wish to be contacted by this location for follow-up. The damage is done, and I will not be returning. Let this be a message: no one should be made to feel harassed or discriminated against when trying to enjoy a simple meal with family--especially not in their own hometown, in their own country. read more

Thank you Kayla and Supervisor (did not get her name) for your kindness. While I was waiting for my pick up order, another customer spoke with Kayla regarding her order. Kayla and her supervisor both corrected the issue promptly. What was most impressive was the compassionate manner in which the customer was treated. It's one thing to correct a mistake, but the way they handled the situation was an example of truly caring for their customers! My meal was of course excellent as always! read more

The customer service at this location is outstanding. The food was perfect temperature and generous in the portion sizes. I loved the positive music the had playing. This is the best chick fil a in the area read more

Really amazing service! Lisa and Dave were at the entrance when we entered and greeted us. We came to get a bite to eat before the Yucaipa pumpkin patch. And the food came out quickly and was just to our liking. Even though we live closer to the Redlands location, we actually really like this one cause it feels more cleaner better. Would recommend this one and definitely our favorite place to eat whenever we're in Yucaipa. read more

Don't understand people still go-to Mac Donald's to eat heart attack food chick fill a has grill chicken extremely tasty reasonable price plus fast excellent service ambiance beautiful read more

Yucaipa location is by far the cleanest location and they never mess up on our order. I use the mobile app to order ahead most times and it's always fresh and ready when I arrive. Occasionally you will see the owner in the store, and he's very friendly and greets customers when they walk in. I also love how this store is doing "operation Christmas child". If you've never heard of it, look it up :) read more

Great food. Great service. I found the most success when I order from the app ahead of time. The food is always hot and ready. If I have ever had an issue, the staff is quick to take care of it. I also really like that they remodeled the location and added more seating in the back. The decorations are also a nice touch. Solid Chick-fil-A location! read more

Stopped in to try their new BBQ Bacon original chicken sandwich. It was yummy, but grossly over priced at more than $9......For less than that I will hit up Popeye's for a bigger piece of tasty chicken. Slow service despite the fact that there were only a handful of people in the dining room.....Hmmm. STILL No Signage Notice of traffic exciting the drive thru right in front of other cars in the parking lot trying to get to the exit lane to the adjoining roadway. Super dangerous and an accident waiting to happen, with massive CFA liability. read more

Been going to this location for about 6-7 months now. The people as is customary with the franchise are always nice and they provide good dine-in service. However, in my last two drive-thru visits, my large fries containers have been given to me only half full, with one container less than half full. The fries containers have instead been stuffed with the chick-fill-a sauces by drive-thru employees. I order for a family of 5... so the cost adds up, especially since I order large fries. Aside from the cost, Imagine my kids disappointed faces and remarks each time they opened the bags of food. Instead of fries, they find their fries containers are filled with sauces. Their favorite thing from chick-fil-a is the waffle-cut potato fries. They like the fries so much, that this is what they always choose to eat first. Why are the sauces being stuffed into the fries containers in the first place? Perhaps there's new people working the drive-thru that need additional training? Or are these new orders from management? I will give this location one final drive-thru visit and hope this does not happen again. If it does, I will unfortunately need to find another chick-fil-a location. I've only seen this disappointing practice at this particular Yucaipa location. read more

The embarrassment that this establishment put me through today. I have never been treated with so much disrespect until today. I guess there is a first for everything. A simple request for extra pickles turned sideways. Asked for 3 side orders of extra pickles for 3 different people in my vehicle. They said no we put them all in one cup. I specifically asked for them to be separated. Lets make my job as a mother easier. If your a parent you know this will end up with the kids fighting over pickles. This location doesn't carry wet wipes so don't asked. I was told to get out of the way when he clearly called me over to the window to get my pickles that they sadly forget. He clearly knew at that point that he crossed the line with the way he spoke to me. And immediately apologized but the damage was already done. I was mocked by customers due to his rudeness simple over not getting the pickles correct and running my night. Let's do better... read more

Great service always fast and easy to order. Food is always great, only reason they do not get 5 stars is because there is no Military Discount. Every other chick fil a I've ever been to from the east coast to the beach cities here give a Military Discount. read more

Great location, clean & friendly staff per the usual. I don't understand why it was less tasty than other ChicFilAs. My bun seemed old & was flaking apart & the grilled sandwich was just a bit bitter. Weird. Spicy sandwich was not the usual spicy. Also weird. Maybe this store isn't rotating stock as well as they could l? ‍ My son thought the oil the sandwiches were cooked in may have been old. ‍ Son said ... "lets not come back to this one." Ok. We are usually fans. read more

By far, the worst Chick-fil-A I have ever visited in the state. I don't know what went wrong with this one. However there was no one outside to direct traffic. People were cutting in and out of the lines and no one inside seem to care. I eventually had to go inside to get my food because everybody was cutting in the drive-through line. The bathrooms, which are normally pristine, were dirty out of paper and trash all over the floor. read more

cassiel, i am coming for you! amazing service! food was up to standards of pretty much every chickfila. great expirience over all read more

Chick-fil-A - #3 with a diet coke - Fast Food Near Me - Yucaipa, California

They LIE about saying they care. I called to complain and no one has responded back to me. it's been almost a month. keep saying in 2 days i'd hear something. all over a defective sandwich bread. the worker lied on me and the mgr co signed her bull! read more

So gross. They're not as quality as they say. I came in today Dawn took my order I told her spicy jack cheese on my grill chicken sandwich I didn't get that. My sandwich was cold the bread fell apart and the macroni cheese cold . My whole order wad cold I ate it because I was hungry and why go back to the store and complain knowing that this chick fill just went to a 4 star to a 1 star within a month. The quality and freshness isn't there no more. I will never return. read more

Terrible drive thru service. Pulled up to order. No line. The kid taking orders couldn't spell my wife's name so he just put grey sedan. Wasn't paying attention to the order. Had to correct him 2x when he repeated it. We got to the window. Got the drink wrong and had to have them remake it. When I got home the drink still wasn't right. I wasn't able to completely check the order until I got home. They shorted me my $14 nuggets meal. I tried calling back at 9:05 and they were closed. I should have expected more problems since the girl at the window said the drink error was just David being David. Apparently, this is the level of expectation for him. read more

Chick-fil-A - $14 nuggets meal I was shorted. - Fast Food Near Me - Yucaipa, California

Best Chick-fil-A in the area. Employees are friendly, the restaurant itself is very clean. The thing is when I go through drive through they like to rush you to drive off after your food has been handed to you. BUT they do forget items so please give us customers a moment to check! read more

I don't frequent Chick-fil-A due to ethical reasons, but we were in need of food and one of my passengers asked for us to stop here for lunch and it was conveniently located right off the freeway. Upon entering, it seemed like the staff was tense due to a staffing issue, and many customers who were waiting in line were getting impatient. The girl who began taking orders was rather rude and tried to rush each customer through their order to move the line along. We placed our order quickly and asked for the restroom code, and the girl ignored us as she had already begun taking the next customer's order, even though we were still standing at the register. Another girl noticed what happened and gave us the code, but we couldn't believe the first girl's attitude and lack of customer service. The experience at the register left a poor impression on us. The food somewhat made up for it, but we expected more of the customer service since Chick-fil-A has a good reputation for it. Unfortunately our experience this visit was another reason why we won't be visiting again. read more

Well well well, So 30 minutes previous of this, we were playing guitar and recording some music in a so called "park". Perfectly fine, as the night progresses we see or hear things (im not crazy) And hear things keep in mind this is a perfect horror movie setting . I suggested we split up so we could cover more ground. As we split up its pitch black, and i felt chills down my body and we started getting chased by a person in all black . Overall everyone in that city gave me weird vibes and I prefer the comfort of my bed. So anyway Chick fil a walk in was closed , Apparently we cannot do seperate orders from 1 car. Oh but mama that food was hitting. Ive never felt half satisfied like that in my life good food. Ps dont split up and cover more ground. -the destroyer read more

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The customer service here is absolutely incredible! Baylee offered to refresh my drink and kept asking what we need, she for sure is the best worker! They are always the best at being welcoming! Definitely come to this chick fil a! read more

This absolute best service I have ever gotten at any Chick-fil-A and I will continue to come here with my family. I'll be recommending all my friends because the evening manager for Saturday is absolutely amazing. She is super friendly with her staff and she trained them really well to keep up fast pace while delivering excellent quality service. I also really appreciate that my order was taken care of in the drive-through in a timely manner with everything being absolutely perfect and every single one of my bags you I had A, 5 person order so it was crucial that they made everything exactly the right way appreciate a really great Chick-fil-A sandwich but the service at the Yucaipa location is phenomenal read more

Chick-fil-A - Best Ice cream - Fast Food Near Me - Yucaipa, California