OK so I'll preface with this: I get that covid-19 has affected all of us in negative ways, especially local businesses and particularly restaurants. I have worked a good portion of my adult life in the restaurant and retail industry, I know how hard, how frustrating it can be. That being said, the way I was treated at Five Guys tonight was ridiculous.
Tonight I was that guy. You know, the customer that walked in near closing time. Trust me, I didn't wanna be that guy but here I was, being that guy. I have 3 kids at home that wanted Five Guys so off I went, trying to get take out burgers near closing time. I showed up at 7:55pm. They close at 8:00. Cringe. I check, the open sign is on, I see a customer being rung up, I decide to head in. I'm guessing from the time I pulled in to the time I walked in was maybe 2 minutes since I had to dig out my mask and get my phone off the cradle. I figure I walked in the doors at roughly 7:57pm. So I stand in line, looking at all the awards and other decorations adorning the walls while I wait for the guy in front of me to finish ordering. The cashier girl and one other girl cooking plus myself and the other customer were the only folks in the store.
Here's where it gets interesting. Once the cashier is finished with the customer in front of me she gets my attention and tells me they are closed. I thought I misheard her and said "what?" She spoke up and said "I'm sorry sir, we are closed." Not sure I was hearing what I was hearing, I tuned around and pointed at the open sign, which was still on, and said "oh ya? Why is the open sign still on?" to which she again replied "we closed at 8:00 I just haven't turned it off yet."
Now I'm sure. Now I'm sure I'm getting pissed off. I pull my phone out of my pocket, it says 8:01pm. I start walking toward the front door and held my phone up and said "no, you want to close early I guess because it's 8:01 now and it was before 8:00 when I walked in here." She stared, I left.
I won't be back. If there's one damn thing you don't do in food and retail work is open late or close early. It is unacceptable from a management perspective. You open and you close on time. When you're the employee that has to make food late, it sucks, I've been there. Many times. I hated it, but I also did my damn job. That's the funny thing some kids don't seem to get about jobs, you don't have to like them but you do have to do them and if you don't, someone else will. Managers and customers don't have to care if you like doing the job, they only care that you do them because one of them wants to buy a product and the other one wants to sell a product and if an employee screws that process up, neither of them are happy. I'm sure not. Given everything going on this last year I'm betting the owners and managers wanted to sell me enough food for a family as much as I wanted to buy it so it really sucks that kid chose to do that. read more