I made the mistake of ordering for delivery and our burgers arrived in horrible shape. Lesson learned, never again. Bun fell apart as soon as we picked it up and it was soggy, everything fell apart. Will never order for delivery again. read more

Five Guys - Bun fell apart upon handing it, horrible - Burgers Near Me - Northridge, California

My first time today at five guys , thank you so much to the opening team they are so kind and friendly , great customer service thank you to the opening manger and the cook for the great food !! read more

Love five guys, their burgers a so good. Fries are always made fresh and to order. Super good seasonings and I can't wait to go back. They are doing social distancing as well which sucks because I loved going for their peanuts. Check out five guys, they are the best read more

Five Guys - Inside - Burgers Near Me - Northridge, California

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I've had five guys many times but this location was the worst one I've been to. First off, the price was outrageous even for five guys standards. Paid $19 for little bacon cheeseburger and little fries (no drink). Second, the food, the burger was fine but the fries were terrible. Didn't taste like five guys fries at all. Portion was good, but ended up only eating a quarter because of the taste. Lastly, the store was not very clean, tables were messy. Would not recommend this location. read more

Location is clean, staff is friendly but that's the only positive . AC was set too high, had to sit outside because it was too cold. Fries were cold and unseasoned and hamburger had little to no flavor, food was a big disappointment. Will not be coming back to this location. I Like the Tampa location better. read more

Five Guys - Burgers Near Me - Northridge, California

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I think the food is good and they definitely have improved however, I had two separate occasions where I ordered a burger and they forgot to put two patties let alone one patty. There was no meat in my burger 2 times. It has been over 2 years since but this still bothers me to this day. read more

Ordered on Postmates. They forgot 2 of our 3 burgers. The one we got was terrible. When I called, they recognized the caller ID and answered with an immediate apology but didn't offer to resend it. They probably couldn't. Was just such a bummer having to figure out something else for my daughter and husband to eat after waiting 45 minutes. read more

Not the best burger from this location. Ordered a Bacon Cheeseburger. Meat dry. Cheese okay. Bacon, thin barely a tiny strip. When you order a burger, it's supposed to be juicy! Flavorful! Not like a piece of cardboard. When bacon is supposed to come on there, not bacon like a piece of dental floss. Bread kind of dry, tomato juice soaked in the bun... bun and fell apart! A bacon cheeseburger for $10.99 and that is what you receive? NEVER again! Calling Corporate Office. read more

I like Five Guys. I've been going to the Northridge location for several years and I was glad the Lake Balboa location opened up. I love how juicy and flavorful their burgers are and the ability to customize your burgers with raw onions, grilled onions, mustard, ketchup, lettuce, tomatoes, grilled mushrooms....even A1 steak sauce. Yum! Plus their cajun fries are to die for! It's nice they offer complementary peanuts while you wait. This location also has the freestyle Coke machines. The only two things I would like is more seating inside. I don't like the high tables. I also wish that Five Guys started carrying turkey burgers. That would be awesome. read more

First time visit, staff was courteous. The burgers are great, large fry servings! Loved all of the add-on optionsMost of the tables were dirty and the soda station also looked like it could use a wipe down, nothing too terrible. I am sure we went right after the lunch rush. read more

Generous and yummy. I came with two 8 year olds and they gobbled up their yummy burgers and fresh fries. Thank you

Extremely kind staff at this location. Very clean and pleasant inside too. The burgers were delicious and fresh. Fries were a little too salty for my preference. Also wish they had ranch. Other than that, great place! read more

This place can be pricey but I wouldn't mind paying if the quality of the food was great. The last couple times I went, I got a "little cheeseburger" for almost $10 with no fries included. Burger was cold, cheese was not melted at all, and the top bun was soggy. I picked it up right away, so I don't know how it was cold. Maybe it's the location but I will not be going back. I'd rather continue going to In-N-Out. read more

I always come to this location on my lunch breaks and typically I have zero complaints but today was different. While waiting for my food all the guys in the kitchen were full on arguing with each other about the orders. It wasn't subtle. Not only was that off putting but because of the confusion amongst them they forgot to put bacon on my burger. I'm hoping this is just a one time thing but in reality I was super uncomfortable and wanted to get out of there as soon as possible. I really wish my burger had bacon too! read more

Tried Five Guys for the first time. It was a huge disappointment. The place is nice and the service is very friendly. But the burger itself is awful. A bacon cheese burger with all toppings minus the mushrooms should not be bland. The patty was so dry and had zero flavor. All I could taste was the grilled onions. So sad. read more

Love this place. They have excellent service, delicious food and clean facility. The build your own burger is cool. Like the new shopping center this five guy's is at. Plenty of parking and easy to get to. read more

i don't know what the hype is about this place? she rang me up for a burger fries and drink for $25.00, wtf????? the place was dirty, dried catchup all over ketchup packets. the burger tastes good, but no it's not remotely better than in-n-out. I'm driving bye next time. read more

First time eating here. I'll be back. Tumarcus, Julio, Ruben and Evette were just so cheerful and nice to be around. They explained how the burgers work size wise and what is available to add and take away. Superb crew. Truly. I feel acknowledgments need to be made if they deserve it and this closing crew does. Take my money. I'm done with In&Out. I got a bacon cheeseburger that was so warm and gooey for this crisp night. The fries were delicious and kept my hands warm as I inhaled them. Keep up the good work. (This is Alice btw) like in wonderland ahaha Look forward to many more nights here. My new to go spot read more

Five Guys - Burgers Near Me - Northridge, California

My daughter brought a burger and fries home for me. I usually don't eat red meat, but damn, their burger was good! Their Cajun fries were good as well. Only problem is the price. Pretty high for burgers. And they must have a problem remembering to add the bacon onto burgers. They forgot on my daughter's burger. I see they've forgotten on other peoples orders on here, too. read more

Let's start off by saying five guys is hands down fresh and better than most burger places in LA. I'm not one to do reviews but ever time I come here the service is amazing. They waste no time to get your order done and out. I went in today around 3:30pm to pick up my order and the manger was on it ( a tall guy with black and blonde hair.) I manage 800 Degrees in Hollywood and I believe good service should be recognized when received. Thank you! read more

Five Guys - Burgers Near Me - Northridge, California

Friendly service and helpful. Enjoy coming to this location. Never any line. Yes it's more expensive than in and out but you get more food

Absolutely amazing food and service every time, out of the three I've been to in the valley these guys take first !

Burgers and juicy. I like all the fixings you can add. Fries pretty good. 4 stars for food, three stars for service. Always have to wait for online order. Why?! They should go next door and get some pointers from Chipotle. read more

$29 for a burger, fries, and milkshake. It's a burger, nothing special. $29 - enough said.

I ordered the cheeseburger and fries. Cheeseburger with everything had zero flavor. I had to add salt and pepper to this flavorless food. The bun was undercooked. The French fries were soggy and just plain gross. I usually don't eat fries with ketchup and in this case I tried and still tossed half. The food was way overpriced. Please do yourself a favor and stay away and go to In n out. I've had five guys from 2 different location and they both are trash. It's not the location, it's the overrated franchise. read more

Come on Five Guys!! We ordered 8 burgers online. Very easy ordering... choose what burger you want and what you want on it. No problem. However, when we picked up our order and got it home...we were extremely disappointed to see that 5 out of the 8 burgers were WRONG! Not the dinner that we expected and certainly not what we paid for! read more

Great burgers Real meat real fries and freshly made We visit this particular location often. read more

By far the best burger in town. Plus the entire crew was awesome. Hooked me up real good. Thank you guys you are my new best five guys joint. read more

Five Guys - Burgers Near Me - Northridge, California

Yeah no I wasn't a fan! If you're going to charge the prices that they charge then the food must be ON POINT! IT WAS NOT! They first gave me to burgers with 2times the meat...I am not sure if their regular hamburgers just comes with 2 patties or what ? But both patties and the fixings were not seasoned . And the patties were dry Also when fried POTATOES aka french fries are that expensive I want them to be fresh...dropped right after I pay! What I had absolutely been premade ...they were not warm and they were greasy and I didn't eat them...my shake with the mix in of cherries and malted milk was WAY TOO SWEET! LIKE 2 sips and I am done sweet..Overall first and last time I think read more

Tasteless hamburger, soggy fries. This is exactly the same food as at other 5 Guys that I've tried - for the last time. I don't know what people see in this place. The food sucks. read more

Love the food here! Burgers are juicy and made to order. Only burger joint my son will eat entire burger from. Small order of fries is a crazy large portion. Plus, you can have peanuts while you wait...g read more

My mom introduced me to this place and I've loved it ever since, especially my son! The fries and burgers are amazing. The customer service is exceptional. read more

$14.21 for regular cheeseburger and little fries, no soda. Why? When a Double double and fries cost $6.65. Your burger is indeed bigger but it had no flavor. As expensive as it was, I tossed out 1/3 of the burger. At least I enjoyed the free roasted peanuts. . read more

When you order online so that you dont have to come in and still wait is not a good start, especially if I also paid online.

I've been waiting for this new location to open for a long time. I'm a big fan of Five Guys. The I used to have a fairly long drive to my nearest location and burgers just aren't nearly as good if they sit too long. This new location was impeccable but they just opened and the staff clearly were all still training. This did create issues that I'm sure they will work out with time. They were apologetic and offered me a free drink. If this was an older location I would have complained. I will cut them I will review again after my next visit. I'm just glad they are finally open. Ok, been back many times. This is my favorite burger. It's a bit expensive but worth it. read more

I had such a bad experience at the last Five Guys that I ate at I have avoided them for a long time. However I thought that in the interest of fairness I would try another site. I had a much better experience this time. I stopped in at this site today and ordered the cheeseburger "all the way" (but minus ketchup). This means it comes with all of the adds listed as such on the board, including pickle, lettuce, tomato, mustard, grilled onions, etc. You can also pick and choose each and every item to your taste. Being able to customize your burger is a big plus for me. And no ketchup, yay! Makes for a very tasty burger. The good: -Restaurant was clean and well air-conditioned on a hot day. -The staff was very positive and engaging. Christian R. was my order taker and he was just a delightful bright star to deal with. -Although each burger is cooked to order, the wait was not excessive. -The burger this time came cooked perfectly, big thick and juicy with just a trace of pink inside, and not burned to a crisp, dry and blackened like my last experience at the other site. -All elements of the burger were fresh. -Iced tea was delicious and there is a selection of four flavors including unsweetened. -They have hot dogs which I did not try-but might next time. -Classic Rock was playing in the dining room. The so-so: -They don't peel the potatoes for their french fries. This is a culinary crime. However, in this case, about half of the fries in my order had no skin on them and were twice-cooked as advertised on the Five Guys website, so I was able to eat about half of them. They were slightly crispy on the outside and soft on the inside. This is how it is supposed to be done (as invented by the Belgians-not the French-years ago, and yes they completely peel their potatoes) and kudos for that. However, Five Guys, peel the damn potatoes first! When cooked with skins on, the taste is usually negatively affected and is a potential health hazard due to the presence of toxic Solanine in the skins. The 50% of the fries today were actually edible and almost tasty, which I attribute to frying in peanut oil as they advertise. I am not allergic to peanuts or their byproducts, but to those who have a peanut allergy, be advised. The not so good: -The burger is messy and falls apart no matter how you eat it. It comes to go wrapped in aluminum foil which is good to stop leakage, but they need to use a burger inner wrap like traditional burger places use to contain the parts and keep the burger together while eating. -No drive thru. -Opens at 11 AM, too late for most of my lunches. Open at 10 AM please. -Pricey. I am not a big fan of flat griddled burgers like these and In-and-Out and McDonald's-I like them grilled over fire-The Habit produces a grilled, better tasting burger for the same price or less, and has french fries cooked the right way without skins. However for being flat griddled, this burger today was okay. -No onion rings offered. -No chicken or fish options. I am surprised that Five Guys has such a following especially with all of their competition from The Habit and other venues who actually flame-grill their burgers and peel and fry their fries correctly. However, this is a good burger by itself although pricey. Will I return, possibly, and it would be specifically for the great burger, but next time will order a dog in lieu of french fries. read more

Wow!! I had eaten here earlier today and boy is it delicious! I wouldn't expect five guys to do none the less. When you first walk in your nostrils are greeted with fresh hamburger patties on the grille, and those fresh non refrigerated Idaho potato fries. I ordered the double burger with pickles, lettuce, bacon, jalapeños, and bbq sauce. And it is so mouth watering that you just keep indulging bite after bite. I am really impressed, I try not to eat at this chain much because every time I splurge it tastes brand new and gives my tastebuds a tingle. You should try it too! #yelplawest #eliteapproved read more

Amalia was exceptionally sweet! I came in lastnight for a burger and It was overly well done yet I told aubree and she told me she'd take care of me and make It again if needed. Amalia then came in and made sure I was so happy offered me a free milkshake for all my inconvenience because they didn't melt my cheese this time. This place has the best customer service they make sure you leave beyond satisfied. It's not about the minor mess ups they made sure to get It right and made my experience phenomenal read more

I absolutely love this location. Their customer service is A-1!! They are always so friendly and make sure you have everything you need (extra sauces or anything on the side). My favorite employee (they are all great but she is super!) is Emma my first time she was working, I had called in an order to pick up. She's so thorough and makes she she got everything. She's always so cheerful. Seriously guys, keep it up! I come at least once a week just because you guys are so great. Thank you! read more

Came here with my mom and little brother. Ordered 3 burgers and they were all wrong when we received it. Veggie burger ended up being a bacon cheeseburger? And the other 2 burgers were wrong too. 3 stars because the lady who served us was nice enough to make the veggie burger correctly after wards read more