This is by far the worse place of business I've ever been to. For being such a well known brand, the food was subpar at exorbant prices. I went during the first week it opened and just yesterday. The atmosphere has went from bad to unbearable, the management and the vibe is entirely different. From what I gather workers were being let go in large numbers due to lack of profits, and whoever is left are being given abysmal hours forcing them to choose between an hourless job or unemployment. These types of business practices utterly disgust me. I'd much rather give my money to a better, inexpensive restaurant that treats their workers like human beings, and doesn't treat their customers like idiots. read more

Came in on opening day and got their baby cheeseburger with mushrooms, grilled onions, lettuce and bbq sauce. Also, got their Cajun fries to share. The total for a burger and large fries was over $12. The burger was decent but not constructed well. All the mushrooms were in one side and onions on the other side. Definitely not worth the price. The fries were floppy and way way way too salty even for Cajun fries! We ended up throwing the fries away because we couldn't handle the salt. Bottomline, go to in-n-out. read more

The second we got in we were greeted by one of the girls working the grill. She was very friendly, even more friendly than the person who took our order. While we waiting for our food she was very communicating with her coworkers and I could hear her where i was sitting, so I knew our order was going to be correct. She obviously knows what shes doing and she did a good job. She would be one of the main reasons I go back. She wasn't up front so i had to ask another worker for her name, but her name was Janaya (Something like that). If you guys go and come across her, tell her I admire her enthusiasm and customer service! I wish the survey i did allowed me to make comments about her but it didn't. read more

Delicious burgers, great service-and the best shakes! Get the small burger-it's plenty of food.

Not impressed. Overly priced for the quality. Flavorless hamburgers. Fries were disgusting as they were soaking in oil. Not at all crisp. Disappointed! I not be eating here again. IN N OUT is WAY better! read more

I will not be going back to pricey in and out way better. 30 bucks for a hotdog and a large soda fry and a burger. Psh!

One of the worse burgers I have ever tasted in my life. No sauce at all and the menu said it contains in house bbq sauce. Lies......

Absolutely love the food here would consider eating it again and taste way better than in n out. People are really friendly

I usually like 5 guys but I had a horrible experience at this particular location. We went on a weekday evening and there were only two staff members in the kitchen area making orders. There was a medium sized line but it took over half an hour for us to get our three items. Then, when we got home to eat we realized it was completely the wrong order. Not only that, but the burgers we did receive were cold and stale as well as the fries. I'm not opposed to eating at the 5 guys chain, but I'm not likely to eat at this location again. read more

This place blows. The only thing it has going for them is the food is fresh. Customer service is severely lacking. Orders placed online are ignored and neglected until you arrive in the store where they tell you it will be just 5 minutes so you agree to waiting (took 20 minutes) because you've already paid online because you thought the dinner rush hours here would be busy but I guess not and it's obvious why. Food is over priced considering how many other food places here in town we can get with fresh ingredients. I've been to other five guys out of this city and state in the past and this does not hold up their name at all. Won't catch me coming back to this food joint. read more

First time me and my boyfreind came here. Super super friendly staff, the extra super was added on purpose because the staff was awesome. We will definitely be coming back, not only for the awesome customer service, but also for the satisfying food. The portions are great sizes, and the food was delicious! read more

Too expensive for a 2 cheese burgers, fries and a small drink for $22. The burgers were okay not that tasty as expected. Fries were burned and not edible. It is not me anymore. read more

I really wanted this to be a 5 star. But it is what it is. Limp fries, soggy bacon and cheese shortage. I would have a problem with the high prices if they delivered a great product but this is my second attempt. There is a lot of potential here just need to fix these items and I will be back. read more

Place has great food. I would eat here more than once a year if they weren't so expensive. Food 5 stars. Price 2 stars

Very good hamburgers and great fries. Both seem to be fresh and cooked to order. The only negatives are obviously the price. We got two double burgers a large frie and two sodas...$32.01. There soda machine doesn't work very well and was out of a lot of options. It was relatively clean and great friendly service. read more

UPDATE: I gave it another try and am glad I did. The burgers and fries were much better and the noise level was much better. The prices are still a little high. Went to Five Guys on opening day and was a little disappointed. The burgers were just ok. The fries weren't crispy. It was expensive. Not a great combination. The workers are shouting directions back and forth really loudly. I might give it one more try, but not a fan so far. read more

Insane expensive!! Almost 16$ for a cheeseburger med fries and med drink:-(( I won't be coming back! Went to In-n -out and it cost less the half what 5- guys would have been. Red Robin is even cheaper than 5-guys. read more

Not worth the money. It was good, but so is in and out for half the price. The fries are terrible i didnt finish mine, which says alot considering the combo was 15 bucks. read more

First I must say that I've been a huge in and out fan for years. That being said, this was a very good burger. The fries were good, but not great, little soggy for my taste. The coke machine was out of Coke, Diet Coke and root beer. The staff all greeted me when I entered. The were sincerely friendly and helpful. Leslie took my prefer and led me through the process. She was great and is an asset to the business. My only complaint is the price. I paid $16.75 for a burger fries and small drink. Granted their regular burger is a bit larger than a double double, but not worth the $10 difference between a five guys combo and a number 1 at In and Out. Again, service was above average, a very good burger and a clean restaurant, but 17 bucks for a fast food burger and fries is too much read more

It's not very often that you experience great customer service I usually don't write reviews but because the guy who helped us Jared J his upbeat personality was just AWESOME! Him just taking our orders made us in a better mood I hope the mangers give him some recognition !! read more

Everyone always raves about Five Guys, but I really don't see the big deal. Burgers are pretty expensive for fast food, however you get a lot of things on it. Not with the price though if you're not adventurous with your burger toppings. Also pretty crowded but that is expected for a new restaurant. Don't go here if you're allergic to peanuts! read more

Five Guys serves excellent quality burgers, fries and shakes. They have a clean restaurant, friendly staff and I enjoy my visits. Price is the only negative; it is very expensive, and as such I cannot visit as often as I would like. Otherwise it's great. read more

Tonight was my 1st expierance ordering from here. I'd say this is close to the top of my "I'll never try it again list". The buns the burger was served on was soaked in grease. Might as well have just served me patties with a side of grease. I never even tasted it. The sight alone was enough to kill my appetite. Never knew that hamburger patties could make that much grease. Even my dog's walked away after I tossed it to them. read more

We found out about Five guys while in Reno, and the hamburgers were great. The price was very reasonable. And when we learned that there was a Five Guys here in Merced, we decided to check it out. It was a major disappointment. The burgers had no taste. My roommate ordered onion on his burger, and he couldn't taste let alone find it on the burger. The price was $28 here in Merced, instead of the $18 in Reno for the same thing. This Five Guys is giving the franchise a very bad rep. read more

Everyone raved that Five Guys was the best Burger joint ever. I'm from San Jose, CA I moved to Merced 8 years ago. They opened up a Five Guys in San Jose right after I moved and all my friends and family I still have there bragged about how great five guys is. They all swore it was better than in & out burger so I was excited when I saw they were going to open one here in Merced. I was beyond disappointed with my dining experience. The moment I walked in I thought it was waaaaaaaaayyyy too small to be a burger joint, they have boxes of peanuts stacked all in the way you can't tell where the line to order ends or begins. But that's not the worst part. It is extremely expensive! Most expensive burger joint I've ever ate. Almost every person in line complained about how expensive the food was. The cashier promised me it was worth it which was a lie she also told me a large fries would feed 4 people. It only fed two. They have no combos so you have to pay for everything seperate. It was close to $50 for 3 of us to eat & that was with 2 small burgers 2 regular burgers & only 1 large soda to share among 3 people & 1 large Fries to share. We normally pay a little over $16 when we go out to eat at In & Out Burger. As for the food it wasn't that bad but it wasn't worth the money at all. I've eaten a better Hamburger at red robin & paid less too. In & out burger is waaaaaaaaayyyy better than five guys hands down! Nothing compares to In & Out! I'm sooooooooooooooooooooooooooo sorry In & Out burger!!!!! Sooooooooo soooooooooo sooooooooooooooo sorry for betraying you! It wasn't worth it at all!!!! lol! I felt so Robbec and tooken for my money after that. And we weren't even full after we eat. We were still so hungry. We had to stop at McDonald's because my dad & brother were still hungry! Which cost us even more so yeah that was the most expensive burger I've ever had! EVER!!!!!!!!!!!!!!!!!!! WE WON'T BE BACK. THAT WAS OUR FIRST AND LAST TIME THERE. I GIVE THAT PLACE LESS THAN A YEAR BEFORE THEY GO OUT OF BUSINESS!!!!! Save your money & go to In & Out! read more

I haven't been impressed with the five guys in merced. I have been to other five guys in other locations and have been satisfied. The one in Merced just doesn't have that quality. The first time I came here, I ordered a double cheese burger (containing two patties) and they forgot to put in the patties. The prices are way too high for the quality of the meal and it is not worth it. Five guys has lost my interest. If you want a good burger in town go to inn n out. It is cheaper and better quality. read more

Wow! I do not need to look any more for a GOOD Burger, I had the Cheese Burger and it was a 5 Star burger! I also had fries and milk shake which are the best. Just as important the 2 young ladies and the one nice young man were very friendly, professional. Smile a lot, well just excellent employees, Yes left a nice tip too. Will definitely go back. Excellent Burger restaurant!! Parking was plentiful but busy, the restaurant was very clean. So if you want good food, fair price, excellent service and a clean facility go to Five Guys in Merced in the Raley's shopping center at G St. and Yosemite Ave. Posted 6/20/2017. read more

Good burger; same as all the other locations I've been to!! Great Shakes also kids love this place!

I find this hamburger place really great service is really great absolutely eat there again way better than in n out

Love this place !!! I came when they first opened and they had yet to perfect their technique and flavors. Today it was perfect. The customer service was amazing!! They made us feel very welcomed. This is just what our city needed. It took a while to get our food but it was worth it. Even my picky son loved the food. The fries are the best I have ever had !!! I'm glad I gave this place a second chance. read more

Great burger very flavorful! cashier was very nice. A little pricy for a five guys tho. The frys where really good I asked for no salt and that's what I got. read more

Went today with a friend the burgers were good very good you can have anything you want on it mushrooms grilled onions cheese steak sauce barbecue sauce mayonnaise mustard ketchup cheese and jalapeños and the jalapeños are fresh jalapeños not pickled that was the best burger I put them up there with in and out the place just opened this was The third day they been open it's clean you can have peanuts to eat and not everything's all over the floor or anything and it was so crowded and they had good looking milkshakes didn't get one this time but will next time just you get a milkshake if you want to pay five dollars for a milkshake but anything you add in it is free read more

I went earlier today. Got a bacon cheeseburger with everything but tomatoes and mushrooms. I don't think I've ever had a more tender burger in my entire life - it felt like I was eating a pillow, the meat was so soft and succulent and just melted in my mouth. The fries are cooked perfectly (a bit soft, but with a nice crisp to them, just the way that I like), and they aren't heavy-handed with salt or seasoning. Food was a little pricey, but it's really not bad - only slightly more expensive than Carl's Jr, and I vastly prefer the food. I think what will really keep me coming back is the customer service. I walked up to the counter, and the cashier (the receipt said her name is Juanita) asked, "Hey! Have you ever been to Five Guys before?" I hadn't and said so, and she explained to me how the menu worked, how to order. It's little things like that that really make a food place pop. Plus, after I got my food and was sat down eating, a young man came in for his shift, and he and the cashier girl started laughing and chatting and singing along to the music - still doing their jobs, but having fun and being lively. It really made the place feel warm and lovely, and like a family. A+, in every single regard. I think I prefer In N Out by a small margin (the Animal sauce just cannot be beat, and the price is half that of Five Guys), but Five Guys is about three miles closer to where I live, so I will definitely be going back. read more

Great service food comes to you fast good costumer service I love it I love it I love it