I really wanted to like this place. However, on my recent visit, the staff seemed to be falling apart. Granted it was the "buy one get one" day and they were very busy, but the shortfall with the staff seemed to be a training issue. There was only one person, the manager, who could run the fryers, cook the burgers on the flattop, and hand out orders to the customers. They had 3-4 other employees just setting up buns with toppings and then standing and waiting for the burgers. The fries were getting way behind the orders because they only dropped one basket at a time in the fryer. I stood and watched the inefficiencies build up along with 20 of my other fellow patrons waiting on their orders. I had ordered ahead online and was giving a time to show up and get my order, however, I still waited at least 15-20 minutes past my show-up time for my order. I did not order fries, or even buns on my burgers, and I still couldn't get my order any faster. I inquired with two different employees and was told they were waiting on my fries which I didn't order. After all that chaos, my burger with fried mustard topping was just ok. I remember liking the burgers much more on previous visits to other Five Guys locations, but these were not too special and not worth the extensive wait and the chubby price. I don't see myself returning anytime soon. read more

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always forgets fry sauce!!! this only applies to doordash tbh but it still pisses me off. it would be 5 stars if you would just remember the damn fry sauce! read more

Good: the food is really good. Bad: Price has become outrageous! Way too much salt on the fries!!!!! read more

So for two people that cost us $30 and that was for two regular burgers, two fries and two drinks I find it quite expensive.... Work is good, but I could cook it on the grill for the whole family for 30 bucks. read more

i have gone to five guys for at least the last five years. I have never had an order messed up till today. i specified the exact ingrediants as always - very easy. well they followed none of the order and i ended up with all the ingredients I didnt' want and then some. crap! did not know till i got home about 5 miles away. i ende up throwing the burger. what a waste. this is in layton utah on antelope drive. read more

Manager (guy in black shirt) working closing on June 21st flipped me off behind my back while I walked out. I ordered at 9:40 and my food was done at 9:55 but when they called my order they had forgotten to make the shakes. Took about 4 minutes to make the shakes so I walked out at 9:59 My wife watched him flip me off 1 foot behind me as I walked out. When I got in the car she told me. I confronted him and asked "did you flip me off?" And he was shocked at first but then just nodded yes. Pathetic attitude. Won't be coming again. read more

Five Guys - Guy in black shirt. - Burgers Near Me - Layton, Utah

Craving burgers and and everything was literally closed so we decided to grab five guys and we made it at the very last minute, like 7 minutes before 2200 and they still let us order and they weren't even mad about it, they were very friendly and nice and helpful, i don't know there names but there was 3 guys working and 2 girls and they literally made our nights, thank you guys today is (October 4, 2020). I definitely appreciate you all and the love you guys have for your job and hope your manager gives you all high praises. Our food was delicious, and our shakes and lemonade was fresh. The fries are always to die for, i love there Cajun fries There burgers are so fresh. The music was awesome, very good rock we loved it and will definitely be coming back, i really love the choice of music. Don't change anything guys, you all did an amazing job. Thank you guys for everything, we will see you guys soon. read more

Five Guys - Burgers Near Me - Layton, Utah

The Burger Wars are as heated as ever and it seems everyone has their favorite take on who is better. I honestly think it boils down to what you were raised on and what hits close to "home." Five Guys is fairly new to Utah and we definitely weren't raised on it. Yet, here I am, a HUGE fan. Things to love: The pricing is decent and you won't break the bank here. Plentiful portions (3 people can easily share a large fry) and all of the toppings you could possibly want on a burger. This location has ample amounts of parking nearby, is close to a lot of entertainment venues, and is always clean and presentable. read more

The quality is always the same at every five guys walk in the a clean classic burger joint look, peanuts at the counter and open area to not seem cluttered. The employees are the only problem on service hospitality skills it just seems any hour of the day and any day of the week they just have a like I'm bothering them and or I'm slow even though I'm rushing them as I order and try to get my food, but that's a simply re correct the staff on how to treat guest they're all young but they know respect so simple fix. read more

Wow. Not today. Hamburgers are as good as usual, but our $5 of fries barely had anything. Do better, Five Guys. Like you used to. We even went up and said is this really all we get for $5, and they said Yup! Wow. Lame read more

Five Guys - Barely any fries. Disappointed. - Burgers Near Me - Layton, Utah

The burgers are still great, but the fries have gone downhill a little. Not as crispy as usual and the portions are smaller. The worst is the price! Nearly $20 for a burger fries and drink. They're good, but not THAT good. read more

5 guys are always good. But this location is stingy with the fries. They put a couple extra fries in the bag. Go to any of the other 5 guys if you love the fries. Otherwise the burgers are good as always. read more

Five Guys - Where's the fries????? - Burgers Near Me - Layton, Utah

Love this Five Guys location. They make the burgers and shakes better than other locations and they do not skimp on the fries and they're always nice and give great customer service whenever I stop by. Highly recommend. read more

Five Guys - Store front - Burgers Near Me - Layton, Utah

SUPER GOOD AND GREASY BURGER!!! I love my burgers cheesy and dripping grease haha. Is that bad? Lmao. Very tasteful! They fries were hella good! And the lady at the counter was so so nice!!! Amazing service and great quality food!!! Will be coming back very very soon! read more

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My friend is disabled. He cannot look up. He asked the menu to be read to him. The person behind the counter told him to just read it. So he had to order from memory. His order was over )20 for one person. You should have a menu that can be handed to the person. My friend asked to have his food brought to him. He can't carry things. He was told they don't do that. A customer brought him food after the staff asked him to. This is NOT how to treat another human. Plus the music sucks. You can't have a conversation. read more

Five guys has an awesome app ordering platform and efficient pick up process. We have been several times in the last month or so. They are also offering limited seated indoor dining, if that is something you are looking for. As for the food, it's been great, as expected. The crew at this location is efficient and they do a great job. read more

What a joke! My husband went here after a long day of work, ordered a bacon cheeseburger, 1 little Cajun fry, and a reg soda! He paid a ridiculous $19.56! Not to mention the burger was way over cooked and dry! But when does it cost $20 for one person to have a freaking hamburger and fries! If the food was excellent I could possibly see $12-15 dollars but that's for excellence! If we went here with our four daughters, it would cost us over $120 FOR BUGERS AND FRIES! No thanks you! read more

I'll let the photos do the talking. the receipt attached to the bag had our correct order, I don't know how this was messed up so bad. Forgot my sons grilled cheese so he didn't get to eat and we had 0 toppings on the burgers. We ordered Cajun fries and got regular. Note: They had a fully staffed kitchen. read more

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The food here is always super duper delicious. They cook the fries, in such a way, that makes them firm on the outside and soft in the middle. The service is on point! The ambiance is great with the music turnt up! The restaurant is very clean, very impressed with food and the crew here. Excellent work kitchen! read more

A good and reliable place for a good burger and fries. 5 guys is definitely better than the rest and this location is great. I enjoy coming here quite a bit. read more

dont tip these guys. save your money. they dont give one wit if you do or dont they are drastically skimping on their frys. so much so you need to order two regulars. if their fry sauce is emplty, which is becoming more common, they give attitude when asked to fill it i don't like patronizing a place where they feel you are lucky to be there. there are other places. im adding a star cause i have to. read more

Want a great, fresh hamburger? This is your place! They focus on making Great quality burgers. I prefer them to In & Out any day.

Always a great burger! I like that I can pick out which toppings I want. Pricey though. Love the hand cut fries. The cajun ones are yum. One of my favorite things about eating here is the awesome music they have playing. Also, who doesn't love a place with barrels of peanuts??! read more

I have eaten here on several occasions and I have got to tell you.. whom ever is giving this store bad reviews... what eva!!! They always get my order right. The food always comes with a smile and great attitude from the employees. I TIP only when deserved at Fast Food, and they deserved the TIP which was almost the cost of the burger. Don't believe the other Reviews... PERIOD. This site is great and the employees have always gone out of there way for me. Thank you FIVE GUYS for a GREAT BURGER!!! I'll eat here any time.. read more

I love 5 Guys! What's not to love? You step up to the counter and be the architect of your burger. You choose how many patties and which toppings you want, and they PILE them on. Of course they have all the typical condiments and toppings. But it doesn't stop there. Want grilled mushrooms? Jalapeños? A1 sauce? Hot sauce? BBQ sauce? Green peppers? Get 'em all...but be warned - you may end up wearing it. Why is the food so good? The beef is ground fresh each day. What a difference that makes! The thick cut fries didn't come off of a Cisco truck in a frozen brown bag. They slice the potatoes right in front of you - fresh. You wait a little longer for your food because...well...reread this paragraph. The burger and fries are pricier because...yeah...you just read that as well. Remember what grandpa used to always tell you - "you get what you pay for." If you have kids with peanut allergies, be wary. As soon as you walk in the door, you can scoop up a container full of peanuts to munch on while waiting for your food. I love that! I've read some negative reviews regarding the staff at this location. I live just a few minutes away and come here quite often, and have never had any issues. Everybody has always been courteous and helpful. read more

I always choose five guys over in n out and the others in the area. I guess it comes down to preference. Efficient staff and this one, and the food doesn't disappoint! read more

I paid $15 for a "large" shake. I find it odd that after years of being in business. They won't offer a second size on shakes. The managers won't work with you to get you a large shake. Like charge me for 2 shakes and just put it in the damn large cup. You know, simple customer service. I had to buy 2 shakes, and then the girl at the counter charged me for a LARGE soda CUP, just so I could use the cup to put both shakes into. Then I was told I couldn't drink any soda using the large cup, even though it was empty and I paid for it. If I pay for 3 drinks. I should be allowed to have 3 drinks and then use the cups as I please. Since I spent money for it. read more

I went to dinner with my friend (who happens to use a wheelchair and has disabilities) he asked to have the menu read to (he ordered before I got there) he was told it right up there and then asked for the food to be brought to table and was told we don't do that. A nice customer brought to him. This is highly uncool and unkind. I talked to management about and explained that maybe you could train staff in common decency. read more

I've been to this location twice now. Each time they've messed up my order. First time they made my wife's burger twice so I didn't get the toppings I wanted or the bacon I paid for :( Second time they put bbq sauce on my wife's burger. Burgers tasted great but it is frustrating to pay so much money for a burger only to have the order messed up each time. read more

Five Guys was a good burger. Nothing amazing about it. Nothing bad about it. It was good. I wouldn't necessarily recommend them, but I wouldn't also not recommend them. They're just the middle of the road. I did love the simplicity of their menu and their take on the basics. They made a basic burger great. read more

Five guys is always great, but this one is by far the best!!! I had the pleasure of meeting Julie, the manager, who is one of the most kind and hard working people I've met in a long time. She was right in the middle of things working the grill and helping out her employees with anything they needed. The food and service was perfect! read more

The food is great. We've always enjoyed it. However, the "background" music in the restaurant (Layton, UT) is ear-bleeding loud. It's hard to place your order over the noise, and conversing with others while dining is pretty much impossible. This issue is common in some restaurants, but it's especially bad at this one. The solution is quite easy and requires no changes to the menu or service. read more

My favorite spot to get burgers. Love the food every time I get it. The fries are amazing and I love that they put extra ones in the bottom of the bag. 100% recommend! read more

The French fries are the best I have found in the area. Shakes are perfect. Burgers excellent. We eat here or In-And-Out when we want a burger. read more

Customer service in this particular 5 guys is pathetic! I was having a bad day and decided to stop in to one of my favorite stores for a burger. I went into the store and the music was pretty loud and I am hard of hearing..... I want to place my order and did not understand what the order taker were saying. I ask him to repeat himself, which he did I still did not understand what he said so I ask him to repeat himself again. Before he can repeat himself the third time the owner/manager came flying in from the back and ask me to leave the store .....I will never go back....to this store Yeah I will eat at another 5 guys but not this clowns store! read more

We ordered Five Guys from this Layton location through Door Dash. When we received our order it was the wrong order. The bag had a receipt with my name and a complete list of what I ordered taped to it but the order was wrong. I called Five Guys and they pushed the blame on the Door Dashers even though the receipt on the bag was mine. They proceeded to tell me they couldn't help me regardless and that I had to go through Door Dash, which I did to get my money back. Now, my order was $91 ($14 was a tip) and they refunded only $51. My gripe is with Five Guys because they just weren't willing to help resolve the issue that they messed up and they were too quick to blame the Door Dasher. This is my first experience with Five Guys, sadly it will be my last. read more

I tried to give the store another chance but I'm done with this place. What's the point of making an online order with ASAP scheduling if I have to show up to the store and wait 15 minutes for them to make it? All three times that I've come here they've gotten the order wrong and didn't start making the food until I came up to the counter to pick it up. There were customers there who came in after me, got in line and got their food the same time as me. It's not like there were very many people in there in the first place just like the last couple of times. read more

Came here for lunch intended to have a nice meal outside and they had the WORST music blaring ruined the meal.

My fondness for this chain is fairly well pronounced, but I hadn't yet made it to this location, nestled in the zoo of a parking lot on the North side of Antelope Dr., East of the freeway. Inside was fairly clean and this time out, staff was hit or miss. This was not one of the better renditions I've had, burner was definitely overdone and the sauce was far too much into the lower side. It was also very, nearly agonizingly, slow to get out. Place was steady but not exactly busier...definitely had better at other locations when it was (far) busier. Not especially impressive and probably not worth the fight to get into, either. Solid, more or less, but unspectacular. If you want to order it my way, choose either single or double patty, add cheese, bacon, mushrooms, jalapenos, A-1 sauce and get thee face full. Sometimes I will also add green peppers and less frequently a little splash of lettuce, but that's more of an option; the other toppings are standard. read more

LAYTON, UT: This location is clean, convenient, and a little slow to serve the burgers. Plan on waiting at least 10 minutes, even when they are slow. Ordering with A1 may not be a first idea of most people, but I find it to be a welcome departure from the usual and delicious. The Cajun fries are a must. read more