I live in Boulder, CO and was in need of 2 treadmill service packages. Within 24 hours of initial contact, my treadmills were serviced. One needed repair. Located online through search. Communication was flexible as all options were provided (text/email/call) and responsive! Technician arrived on time with a warning text beforehand. Quotes were provided in advance and the time given was generous. No nickle and dime behavior. Work was done professionally and completely. I will use this service provider again. /Kona_Todd in Boulder CO read more

If I could give zero stars I would. Two years ago they sent a tech out to perform maintenance and he told me that he could tell based on the sound of my incline motor that it was going bad and I should replace it. Meanwhile it's given me zero problems and is working perfectly fine so I of course decline the replacement and say let's just see if it goes out before we replace it. Well guess what, it's still going strong. Despite that, against my better judgment I decided to use them again to perform annual maintenance on my treadmill. Now apparently they have a whole new system for scheduling which entails you giving someone on the phone a bunch of information so that they can send you a bunch of emails but can't actually do anything to schedule your service. So, you sign a bunch of paperwork, allow them to charge your credit card for work not even performed, and then have to wait 2 more days for another email with a link to schedule. Finally I get a technician out who tells me one of the treadmill wires is burned, he doesn't know what could possibly have caused it but that I need a new motor to the tune of almost $700 "before something bad happens". Once again, I have to agree to allow them to charge my credit card $250 with no work being done in order to move forward to even schedule the appointment. I proceed to do so and then discover that my motor is covered under warranty. So, once again I call fitness machine, technician, and speak to the same woman who apparently cannot do anything to help me get a refund, revised estimate or schedule a repair. She tells me I need to email the parts department back because they are the ones who generate the estimates. Following her instructions I emailed them and ask them to generate a new estimate for the repair only and proceed to get no response. After waiting a week I emailed them again and ask them once again to reverse the charge and generate a new estimate so that I do not have to do a charge back on my credit card. Finally this gets their attention. I have the $250 charge credited and they tell me they are going to generate a new estimate and have included scheduling on the email to reach out to me to get the repair scheduled. It has been a week since that email and still nothing has happened. Since I am now going on about week, four of having no treadmill, I asked for a people in my neighborhood for a recommendation for a Treadmill Repair person. I got a recommendation for a small business man who came out and assessed my treadmill and the so-called burned wire. He brought an amp meter out, tested everything, looked at the deck, the belt and said there is absolutely nothing that needs to be done, the wire is not burned, it is simply running hot and that maybe due to the belt degrading, but that it was probably another year or two away from needing to be replaced. I did not need a new motor, nor did I need the excessive amount of lubricant that the technician placed on the treadmill deck . His rate to perform the same service would have been half of what this company charged me but because he felt I had been completely ripped off by them. He decided not to charge me anything at all, and cleaned up the mess that they had left by over lubricating and not actually cleaning out the motor compartment. Thankfully, I can go back to using my treadmill again and have found a honest, reliable technician with 25 years of experience. Meanwhile, still waiting for that revised estimate and anybody to contact me to schedule the repair that I don't actually need. read more

I paid $2500 for my treadmill to be repaired. They installed faulty part and won't return my calls to fix it.

If you're a residential customer, stay away from this company. I'll try to be breif, but I feel like context is needed for this review; hang with me. During the pandemic we bought a Sole Treadmill; which was a mistake. However, when the MCU went out I was really hopeful that this company could help us out. The first visit they confirmed that unfortunatley, the MCU for the treadmill had burned out. I supected it, all good. So I ordred a new MCU from Sole. On the 2nd visit the tech stated that the MCU was bad. I'm not an over the shoulder kinda of guy, so I took him at his word. However, he was acting fishy when he left and afterwards I went down to our basement and noticed the breakers in the fuse box had been tripped. Fast forward, Sole replaces the MCU, at no cost, and I have them out a 3rd time. Their tech informs me that the treadmlll largely works, but that the incline is not working and I likely need a new control board. I've been using the treadmill for over a week and the incline is perfetly fine. I'm happy our treadmill is working, however they charged me the full price for each visit. I get the first two visits, but I was chareged an extra $100 on the 3rd for the extra time troubleshooting the so-called "incline" issue. In all told $600 spent on 3-visits; mind you I bought the MCU from Sole myself at $300. Bottom-line these guys will nickle-and-dime you and I had a different tech on each visit; so there's no continuity with your issue. read more

I've called during business hours five times but no one answers. I've used their contact form three times but haven't received a response. Maybe they've permanently closed. read more

I had my approx. 15 year old Sports Art treadmill repaired on 2/15/22 by Fitness Machine Techs, as it was giving an error code. On the first use a few days later, the incline began giving a grinding noise and is now stuck in the elevated position. This was not occurring prior to having Fitness Machines service the unit. I have contacted the company three times to request a technician return to see why this is occurring. Each time, I am assured someone will get in touch to schedule......but this never happens. Very frustrated that I'm left with an inoperable treadmill again. This is for the Denver, CO location...not San Francisco read more

Fantastic job. Called because our 5 year old treadmill was making a loud noise. Nick was able to come out within the week and diagnose the problem (a broken roller). He ordered the part and installed it about 10 days later. Great job, and also educated us on how to best care for the machine. He was respectful and efficient. read more

Nick the owner of the company reached out to me, and he explained that the lack of follow-up with my service was due to an employee that wasn't doing their job, and has since been let go, and other service calls performed by this individual had similar results. He has done an excellent job of communicating with me from the point of my concern, and even came out to fix my equipment personally, with no additional charge. As a manager of 28 people, I know how hard it is to find and keep good help, and I appreciate that he has taken the time to take care of my concerns. I will definitely being doing business with him in the future, and I recommend him for anyone looking to have fitness equipment needs. read more