Rob came on time fixed the issue quickly and effiiciently…read more Probably one of the most painless service calls I ever had.

I would highly recommend Appliance Service Pro for any repair needs. My dryer stopped heating and I…read morecalled them and had an appointment made for the next day. They were professional and efficient. My dryer was back up and working within the hour. I will always call them for any appliance repair. If I could give them 10 stars I would.

I called High City with a unique request to find a replacement control panel for a Wolf downdraft…read moreunit. The panel had been lost in a remodel, and the discontinued part was proving difficult to find. Russell at High City was a rock star to work with. He listened, and he and the crew there went no the hunt. He could have easily said it wasn't possible but they stuck with it. Turning over every stone, the eventually found the part. Many thanks to Russell and the High City crew. They saved me a lot of money by not having to replace the whole unit. They really went the extra mile to finish the job. First class.

I had an error code on my Bosch dishwasher that indicated a water overflow. I couldn't figure out…read morehow to access the overflow pan to dry it out, so I contacted High City. I explained to the tech that I had a backup in my kitchen drain that probably caused an overflow. He insisted that he had to do a full diagnosis and find any leaks. He never accessed the overflow pan. After an hour, he declared that the dishwasher needed $750 in repairs. I declined to have that done and just paid the service call fee. Based on internet research, I used a hair dryer over a few hours on the bottom of the machine to dry out the overflow pan. The day after the service call, the error code cleared and the dishwasher is working fine. I really don't appreciate the attempt to sell expensive, unnecessary repairs.

Serge made time to fix a leaking refrigerator, same day I called. He arrived promptly, gave us a…read morequote and fixed the problem in short order. Such a relief! We'll be using Appliance Repair Pro's from now on.

Sergiy gave us an online quote and we made the appoinment for some refrigerator maintenance. Upon…read morearrival he assessed what was necessary and reduced the price. He was very professional and did an excellent job.

Oleksandr was prompt, proficient and thorough (and patient with our inattention, which contributed…read moreto our problem); and he took care of another minor problem that we hadn't even mentioned. Not inexpensive, but well worth it.

The refrigerator stoped delivering water through the water supply system. I did everything I knew…read morehow, like changing filters. But nothing helped. All I ever got was a very slow flow. Frustrating beyond belief. I called Universal Repair because they had very good feedback ratings. Lo and behold, the positive feedback was just what I experienced. I was given a next day appointment by Valerie, with a two hour window. Dmytro showed up right on time! He didn't mess about. He went straight to work diagnosing my problem. Then he did his magic and suddenly my refrigerator was working like new. Dmytro showed me the condenser and it was disgustingly dirty. He cleaned that up to like new. Not only did Dmytro repair my water problem,he left my refrigerator in better shape than it had been in years. Dmytro gave me a price which sounded justified. And accepted my check in payment. I absolutely have to say, Thank You Dmytro!!! And thank you Universal Repair! If and when I have more appliance problems I will definitely call Universal Repair! Honesty and Integrity!

these guys are terrible !!!!!! do not use them !!!!!…read morethey charge over $300 hr. and $110.00 for a fuse poor service !!!

It was easy to get an appointment and Sergiy, the owner, was very communicative and easy to deal…read morewith. He came out promptly and took care of our dryer issue quickly and charges reasonable prices. We are very happy with his service.

Best Pro had quick availability, including ordering and installing a part on the same day! Tech was…read morerespectful and efficient.

Unbelievable. They said they would charge an $85 fee to come assess and that would go toward the…read morerepair. The guy was here for under 3 minutes - how could he actually even know what the issue was. Got his $85 then sent me an assessment for the repair which was a quote of $400!! He repeated more times than minutes he was here "you can accept or deny the estimate" seemingly already anticipating he was going to overcharge. All I need is the switch assembly for my Microwave. A brand new microwave is $400. Total scam. Do not go with them.

They reached out to me minutes after posting my project on Yelp. I was also able to get an…read moreappointment for the same day and they were able to fix my dishwasher. Outstanding service.

I was quoted $200 for labor plus $80 for a part to repair my dishwasher. At $200 I assumed labor…read morewould take several hours. Due to a mistake made by the technician on the first visit which resulted in the $200 labor estimate I was given a $50 discount. Once the part was ordered and received the technician repaired my unit in a half hour. That made the resulting price per hour for labor $300. To me $300/hr is outrageous.

After calling around to a few companies, I was thrilled to find one that was able to come same-day…read more Chase was quick, knowledgeable and thorough in diagnosing and offering solutions for our fridge. We greatly appreciated his honest feedback & never felt like he was trying to sell us on more than we needed - something that seems to happen more and more these days. 10/10 would recommend Roka (and Chase) to anyone needing appliance support. We will definitely be using them again in the future!

My dryer emitted a strange odor. I knew it required service and called Roka Appliance Repair…read more When I called the company was able to provided same day service. Aaron was our service technician and was knowledgeable about European Appliances. He was professional and a good communicator to explain the issues to me and ordered a new part for my machine. The new part arrived he did a great job at my request to take photos for me of the inside of the machine before and after. That way I could see how he was able to thoroughly clean the inside of the machine before a main part was replaced. Now I feel comfortable moving forward to keep the machine and not have to replace it. I appreciate the professionalism, punctuality and care that was taken by the technician while he was in my home.

Well, we needed our Maytag dryer repaired - it was squeaking for a couple of minutes with a heavy…read moreload. I called to schedule an appointment, I was in no hurry. They were actually able to have someone drop by the next day. Kelly arrived on time with a smile. He started the dryer, said he could hear it (I couldn't). I was afraid I was going to have to get ten wet towels for the thing to start squeaking. He said it was probably the rollers and / or pulleys. I told him to fix it, the Fonzi method does not work. He replaced the pulleys and rollers. I gave it a couple of weeks but the dryer does not squeak any longer. The price for the service call was more than reasonable. He checked the dryer for dust / lint / hair and vacuumed it as well. Mr. Appliance of Parker still provides great service at a reasonable cost.

Straight scam artists. Whatever you call on for a repair…read moretheir estimates will be what a new appliance will cost. So of course you turn it down and they collect the diagnostic fee.....Con Artists DO NOT CALL THEM

Alex got back to us very quickly with an initial quote. He went over options with both original…read moremanufacturer and after market parts. He was able to get the part quickly, find a day that worked for us, and was flexible when we had something come up on the original date. He communicated leading up to the appointment, arrived on time, and completed the job within 15 minutes of his estimated time frame. Additionally, he gave his honest opinion throughout on what he felt needed replacement vs repair vs just a good cleaning. Really outstanding experience, will absolutely call him again for any other appliance issues.

Alex was fast, responsive, reasonably in pricing and extremely knowledgeable. My dryer's heating…read moreelement went out, and he was able to quickly replace it and get everything working again. He took the time to show me the work he completed and explain what he had done. Very thorough, professional, and easy to work with. I would highly recommend Alex!