I have no words for the interaction I just had Docs of Denver's office manager, Katy. I reached out via email to get pricing information on upholstery cleaning for my couch. She let me know it was $20-$30 per linear foot. I sent over the exact dimensions of my couch and asked for confirmation that this project would be $260 at $20/ft. She replied and confirmed this pricing an estimate. Fast-forward to today and our cleaner (who was absolutely wonderful and had nothing to do with this) let me know that the project would be $25 per foot and that is the only option offered. Now, this isn't a crazy difference In price, but I feel extremely misled from my email exchanges with Katy about the price. I gave Katy a call while our cleaner was here to clear up any confusion about the price. She didn't answer for 15 minutes. When she did answer, She immediately got defensive over the email exchange sighting that I was being hypothetical about the price for the project. I told her that she confirmed the $20 per foot at $260 and she was not apologetic about the confusion and instead was aggressive with me, saying that I was putting words in her mouth. I asked her if they could do this for $20 per foot as she noted in the email, otherwise I was not gonna move forward. She said that she was gonna look into it, but then completely switched up and told me that she just didn't want to do the project anymore even while the cleaner was there, wasting my time and his. Economically say that I have never had such a bad interaction with a business before nonetheless a local business that I wanted to support. I truly cannot believe 1) the business was willing to mislead me on a price when I felt I was very clear in my email exchange and 2) treated me the way they did on that phone call. I work in marketing, and work with a lot of consumer complaints and questions. Even if you don't agree with the customer, it's important to hear them out, understand where things could've been misinterpreted and offer a solution. The fact that she didn't do any of this and instead attacked me and just cancelled the job while the cleaner was there was absolutely absurd. Again, none of this has to do with the cleaner himself as he was wonderful and tried his best offer resolutions so we could get the job done. My complaint is specifically about the office manager, Katy. I hope that this business can take this seriously and really learn treat their customers with respect. If they reply to this is anything like the reaction over the phone, they're going to be defensive and say that I'm in the wrong. If that's the case, they truly did not learn from this review. Wishing your company the best. read more

Cat urine on a custom sofa was horrifying. Talked with Katie who made every effort to schedule a convenient appointment. She reviewed the issues with cat urine explaining that it, sometimes, takes two visits. She was absolutely correct. The second treatment solved the issue. No more smell in the house or cushion! Thanks Paul for your diligence. It was nice to call a business and actually speak with a person! read more

We first used this company 2 years ago, at that time they did an amazing job and removed every stain from our sofa. For this reason we rehired them to clean the same sofa and a chair/ottoman. I'm not sure what the difference was it seems that not a single stain was actually cleaned from the couch. Will not be using in the future. Paid $345 for a small ikea section, nursery chair and ottoman. read more

Doc's of Denver - 48 hours after couch was cleaned and allowed to fully dry - Carpet Cleaning Near Me - Denver, Colorado

left without vac up water.carpets looked horrible.thanks david i really needed the extra work.

This was my first time using Doc's of Denver Carpet Cleaning. David came out to do the job. He was on time, kind, and the most knowledgeable carpet cleaner I've ever met! David did a fantastic job and I'm very pleased. I totally recommend and will be a lifelong customer. Thank you! read more

I manage my HOA and have used Doc's of Denver a number of times over the past few years at several different units in our complex, both for their regular carpet cleaning service and for remediation after some water leaks. Everyone at the company is pleasant, knowledgeable, and helpful. It is a pleasure to work with them. They arrive when promised, work efficiently and thoroughly, and deliver great results. They are also consistently very reasonably-priced. What more is there to say? This is a great company. read more

Based on many great reviews on Nextdoor.com, I decided to use Doc's of Denver to clean the very soiled carpets in my two story home. First of all, the receptionist who answered the phone was friendly and efficient. She was able to schedule a team to come out within 48 hours. I never expected such fast service. Josh and Daniel came to my home right on time and thoroughly explained both the products and the procedures which they were going to use. I have pets, and I was worried that the cleaning solution might adversely affect my pets. I had no reason to worry, however, and the guys allayed my fears. Josh and Daniel finished the job in less than two hours. The many years' worth of stains and soil were completely gone! It was like they performed magic. I never expected that I would see the carpets appear so clean. I kept repeating to the guys," I can't believe this!!" They did an exceptional job. The price was very reasonable for the amount of dirt that needed to be removed. I recommend Doc's of Denver enthusiastically. In fact, I just gave my brother their name this afternoon as his large house has carpets that need a good cleaning. read more

Had an area rug and couch cleaned. Lovely company. Friendly, reliable, respectful, good follow up, thorough work, good prices, good communication. Dan C did a terrific job - thank you Dan! read more

Their office called to say they were running behind by over an hour - so I appreciated the 'heads up' and it was not a problem. They cleaned an old Ethan Allen loveseat that was a muted yellow and had a ton of pet hair - dog & cats'. Some of the older stains lightened but they got most of them out and did a really good job defuzzing the piece. What surprised me and disappointed me is that they didn't clean up the black shoe marks that left a trail from the front door to my kitchen on my light oak floors!!!! I don't understand that at all. Two young-ish guys - one chatty - strangely so - the other 'down to business' serious and professional. If you hire them make sure they clean up after themselves! read more

Dan and his crew spent several hours performing a thorough cleaning of our home's carpets, devoting special attention to several coffee and other food stains that had accumulated over the past year or two. As we are in our 70's, and scrupulously follow masking and social distancing recommendations, we appreciate the courtesies shown us by these dedicated employees. Dan worked with us on traffic areas where there was needed extra work, and was courteous and responsive to all our concerns regarding furniture and other items needing to be moved or worked around. We have worked with several dozen contractors on a variety of home maintenance and household repair issues over the years. We can confidently state that Doc's of Denver is among the best of the best with whom we have worked. We highly recommend them without any reservations! read more

I needed carpet cleaning for my business so I looked up carpet cleaners near me and found Doc's of Denver. They scheduled an appointment to come look at our space and give us an accurate quote, went over some options and then were out within a few days for the actual service. The technicians that preformed the service were friendly and thorough. The carpets look great and smell great! I'm very pleased with my experience with them and will use them again. read more

When Doc's technician arrived to clean my one year old $50/yd carpet (no pets, no smoking, and carpet only in non-food areas) I asked him to remove his shoes. He refused and said the cleaning process made the carpets so wet he had to leave his shoes on .... and he wasn't kidding!! It took almost 3 days to dry and my specialty bound carpet protector pieces were all apparently "drowned" in the process. All the sticky backing is gone; the pieces float all over and have to be replaced. But WAIT ... after the technician left, spots appeared in random places on the carpet, some of which had always been covered by the protector carpets. The spots stained the previously unstained carpet! Doc's sent the same technician back who then left bleached out spots where the stains were - but not before Doc's manufactured every possible, ridiculous story they could conjure for how I got the spots on the carpet!!! Hey Doc's - your technician walked in here with his shoes on, refused to take them off, and carried stains all over my carpet. Then YOU pointed the finger at ME. I have LOTS of opportunity to recommend carpet cleaners .... DON'T USE DOC'S unless you plan to replace your carpet like I have to. read more

Steve and Josh at Doc's of Denver are great to work with and offer a quality service at an excellent price. I just had my carpets and bathroom tiles cleaned by them this month and was thrilled with the results! I thought I was going to have to replace my carpets but I should get a few more years out them now as they look great! This was my first time trying them out and couldn't be more pleased. Thanks again for the quick and quality work Doc's of Denver!! read more

Our carpet was in bad shape and needed lots of work; I didn't expect it to turn out as well as it did. They were able to get spots out I was certain would remain after the cleaning. When we get our carpet clean next time we will definitely call them again. read more

You guys are simply the best. Two bottles of red wine were shattered on our carpet and, after your efforts, it has never looked better. Thanks for being the best. read more

I hired them to clean carpets, stairs, area rugs and two couches. They did an excellent job and I am very pleased. They were friendly and professional and I highly recommend them. read more

Docs is the only place we will ever use to have our carpets and furniture cleaned. They may not be the cheapest, but they always bring the most value to the table. I feel like customer satisfaction is at the top of their priority list, and I highly recommend them to anyone. read more

I have used many other companies for my personal home and on my rental properties and hands down these guys are the best. Super professional and trustworthy. I won't use anyone but these guys going forward. read more

We benefited from an upgrade to our carpet over twenty years ago due to a defect in the carpet that was installed in our new home. We were told by the woman that helped us to use Docs of Denver for the carpet cleaning and not to use anyone else. That's what we have done for all of these years and the carpet has held up well. A few months ago we had two serious carpet accidents about the same time. One of our dogs got into an organic fertilizer in the garden and vomited, and not just a little. It was a dark brownish green on top of a pale carpet. The second accident happened when some latex paint was spilled on the carpet and not discovered until it was completely hardened. Steve came out and worked miracles! I actually could't believe how well the carpet turned out in both of those spots. Not only that, the charge was very reasonable, and wasn't inflated because of my desperate situation. Docs of Denver has always been very accommodating to our schedule. They show up on time, the are courteous and professional and very easy to work with. You can't go wrong by calling Doc's! read more

Had them clean our carpet at our office this morning and Josh was Professional, Friendly and did an Excellent job! We had a few stains were hard to get out and they got them out! Will recommend them to anyone! read more

Doc's of Denver provided spectacular move-out cleaning for carpets and carpeted stairs. Prices were within expectation. The service technician was prompt and friendly; the quote given over the phone was accurate, and the quote provided by the technician on the day of service was within expectation (below the phone quote). A fantastic experience from start to finish. read more

Doc's came to our rescue when we had a series of unfortunate accidents on our carpet, couch and recliners. Steve came out and was professional, courteous, knowledgeable, and honest about what could be done to sanitize and clean the affected areas. The price was very reasonable for all that he did, and we are very, very happy with the condition of the carpets and upholstery. He went above and beyond to find every sticky spot left behind from the sticky mouse trap the dog got into and tracked on the carpet, and spent as much time as needed to get it clean. We will be calling Doc's every year to do the maintenance carpet cleaning. Heartily recommend this company. Thank you!!! read more

Doc's of Denver is an excellent carpet cleaner. Their technicians are all very neat, friendly, and I trust them in my house with 2 large dogs. They were fast, efficient, cleaned the dirty carpeting very well, and didn't try to upsell me on anything. The price was exactly as quoted. They've been around for over 40 years and I can see why they're so successful. I'd recommend Doc's of Denver to anyone. read more

I have used Doc's of Denver for years! They have cleaned up after my sick dog, kids parties and daily life. Steve is always on time, very professional and does the best job! He offers a fair price and quality workmanship. His crews are polite and listen to the needs of specific areas. They take time to protect furniture, hard wood floors and always do a little extra to make sure it's just right! I totally recommend using Doc's! read more

Waited for a long time to get our carpets cleaned because of my perceived cost to do so. We desperately needed it though because the carpets are old and one of them can smell at times. Finally decided it had to be done, called Docs of Denver and short of installing new carpets I don't know how they could have done a better job. Rooms smell great and the carpets are clean, I can now feel the spring in the shagpile under my feet which I couldn't before. When I got the bill it was less than half of what I expected it to be. I wish we'd done it years ago. read more