I messaged Universal Repair for help and within 30 min they were at my house!! From there, he was…read moreable to make a diagnosis and said he had spare parts in his truck that may work - and they did! My ice maker was back to working condition ASAP. This interaction was so nice and easy.

They have a two month warranty and I had them return twice during it. They never made me feel…read moreguilty for it. While they never identified one issue, when I pushed on another they did identify a part to replace that would eliminate the noise that bothered me. They did not charge additional labor for this. While the initial visit was overpriced, they did follow up on their work and the price ended up being fair in the end.

My refrigerator started making sounds again after a service call a few weeks ago. I called this…read moremorning and they came back today! Amazing. The call was covered it in their warranty. I am so impressed and grateful. Truly impressed with this company and their staff. SERHII put hours in and explained next step. Ethical, hardworking and very smart.

Prompt and knowledgeable service, my somewhat new Samsung refrigerator stopped making ice…read more This is a known issue with this model and my service guy - Volodymir- was kind and courteous and communicated well because he had to order a part and it took a week for it to come in. Great service, and tidy

My dryer emitted a strange odor. I knew it required service and called Roka Appliance Repair…read more When I called the company was able to provided same day service. Aaron was our service technician and was knowledgeable about European Appliances. He was professional and a good communicator to explain the issues to me and ordered a new part for my machine. The new part arrived he did a great job at my request to take photos for me of the inside of the machine before and after. That way I could see how he was able to thoroughly clean the inside of the machine before a main part was replaced. Now I feel comfortable moving forward to keep the machine and not have to replace it. I appreciate the professionalism, punctuality and care that was taken by the technician while he was in my home.

Chase was absolutely amazing. He came out same day, looked at my washer and offered quick solutions…read moreto help us make a decision on a resolution. He was truly professional.

LOVE this team and will absolutely use them in the future. They are fast to respond and were able…read moreto schedule an appointment within 48 hours. I loved how professional they were and how clean they left my house post-repairs.

Great service, responsive, thoughtful and pragmatic about solutions that they can and should solve…read moreversus other options we could take to save money but they def were of great knowledge and could do the work. Would reccomend and use again. The one thing they could benefit from is a scheduling system with automated text reminders and understanding when you're on your way. Of course they can call u but would benefit from automation.

Best Pro had quick availability, including ordering and installing a part on the same day! Tech was…read morerespectful and efficient.

Unbelievable. They said they would charge an $85 fee to come assess and that would go toward the…read morerepair. The guy was here for under 3 minutes - how could he actually even know what the issue was. Got his $85 then sent me an assessment for the repair which was a quote of $400!! He repeated more times than minutes he was here "you can accept or deny the estimate" seemingly already anticipating he was going to overcharge. All I need is the switch assembly for my Microwave. A brand new microwave is $400. Total scam. Do not go with them.

Alex responded immediately and came out the same day…read more He's honest and will tell you if he believes you'd be better off buying a new appliance instead of fixing it. He does diagnostics first, then gives you options, depending on what's going on. He's very smart and works efficiently. Reasonably-priced! He will always be my go-to, #1 appliance repairman!!

Aleks was very quick to respond, very flexible for an appointment time, quick to complete the…read morerepair and did so at a reasonable price. We will definitely use AleksPro corporation in the future.

They came out the same day I sent the request through Yelp, assessed the problem with my dryer and…read moregot it fixed that night!

DO NOT USE THESE CROOKS…read more They up-charged the parts for my refrigerator by OVER $200 and then proceeded to charge $240 dollars in "labor" for 20 minutes of work. This was a fix I had done previously on my refrigerator for about $45 by myself. The job they did for this insane fee was performed because the technician couldn't speak English so he could not explain to me what the problem was, so I went with them on a bit of faith that it was an issue I could not handle. After the job and all this crazy thievery, was when I realized it was something I could have done on my own for HUNDREDS of less dollars. I waited to write this review until the manager called me back, which he did FIVE days after I asked to speak to them and then had to ask again. Please note that they will respond to this negative review below. Whatever they say will be a bold faced lie. Do not use this company, they are liars and cheats.

I contacted TopServ for a quote on replacing a Samsung dryer heating element and the advisor gave…read moreme a ballpark estimate that was in line with what I would have expected and were able to make the visit within a few hours. The service technician, Ruslin, was very prompt and professional when he arrived and confirmed that the heating element had broken. He had the required element on hand and was able to perform the service very quickly and also vacuumed and tested ventilation. I give Ruslin and TopServ advisors my highest approval.

Dimitriy is awesome. Yes, there was a long delay, but that happens. The important thing is that…read morethey took care of their customers that were before us in line, kept me in the loop, and still went to go look at my parents' Subzero fridge really late in the evening...around 6:30 or so. My parents and I appreciated his honesty and professionalism. When he got there, he inspected everything and gave us options...a price breakdown for the cleaning/repairs and a recommendation to buy a new fridge either this time or next time to replace the 31 year-old faithful refrigerator. After 2 1/2 hours, the SubZero is subzero again and purring quietly away. We highly recommend TopServ Appliance and HVAC and will definitely use them again.