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    Firestone Complete Auto Care

    3.2 (127 reviews)
    Closed 7:00 am - 6:00 pm

    Services - Firestone Complete Auto Care

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    17 More Services

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Firestone Complete Auto Care Oil Change Stations Photos

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    Recommended Reviews - Firestone Complete Auto Care

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    John G.

    I am so glad I bought my tires here. I picked up a nail and brought my car to Timothy to fix, who had it done in record time, and at no cost. That right, no charge! Thanks Timothy.

    Testing the battery
    Eric M.

    I had to go into Firestone due to what I was told by wal mart, was a bad battery. The battery had been purchased at Firestone in 2019. I have an interstate battery and it was under warranty, thus it would be replaced for free. I'd like to digress and state that the battery was completely dead at the wal mart after they changed my oil. A wal mart employee graciously jumped it with their personal vehicle after their jumper packs wouldn't start the vehicle. I immediately drove it to Firestone to get the battery replaced. Once at Firestone I was told to pull up to bay 1 and they would test the battery, and they stated if the battery tested bad that it is $30 for them to swap them out under the warranty. I wasn't thrilled about this since it's the battery they sell and I was told the battery was bad by wal mart service center. Firestone hooked up their battery device, and I was told the vehicle alternator was charging and that there was nothing wrong with the interstate battery. Hmmmmm, curious indeed. So, I left, with questions in my mind as to what the actual issue could be. Bad key fob battery perhaps? In any event, I carry on with my day, wondering if perhaps wal mart was wrong about their diagnosis. I mean, this is Firestone right? They know what they're doing, right? So I drive the car a little bit more and it seems to be okay. Later that evening I go to Costco, I shop for about 20 minutes, and when I come back out to the vehicle, click click click! Yep, you guessed it, I'm now stranded in the Costco parking lot with a car that won't start. So I walk over to their tire department and borrow their jumper pack and attempt to start the vehicle, with negative results. It's dark now at this point, and I'm more than a little annoyed at the current situation. Dead battery, car full of groceries, maybe I can have a parking lot tailgate until sunrise? I ended up calling a buddy to come with jumper cables and after a lengthy process, I got the car started and went home. I was still a bit befuddled at the incident, wondering what the issue is, since you know, Firestone said the battery was fine. Once at the house; I put my mechanic skills to the test, having had a background in shade tree mechanics after years of schooling in automotive technology. Hmmmm, my charger says the battery is bad but the alternator is fine. Now how could that be that my $175 charger says the battery is bad, but Firestone's super expensive machine says it's good? Well, morning arrives and I drive back to Firestone and show them a video of the dashboard going full cuckoo with every light flickering on and off amd ask them to diagnose the issue, because you know, the battery isn't the problem according to their skilled technicians. I then go on my way fully expecting a call in an hour or two telling me that the starter is bad and it's drawing too many amps and killing the battery or whatever. Ring ring, hello. Oh yes Firestone, what's the issue with my car? "You have a bad battery, it's fixed, come and get the vehicle, the cost is $30." Uhhhhhhhhhhhhhhh, what in the..............? So yeah, Firestone says the battery they sold me in 2019 was fine 16 hours ago, but now the battery is the problem after all. Never mind that you told me it was fine yesterday, never mind that because of your misdiagnosis I was stuck at Costco for an hour with a dead vehicle. Make sure you hit me with that $30 fee to swap out the battery and ignore the inconvenience that you caused by not diagnosing the issue properly day one. Moral of the story here? Buy your batteries at Wal Mart! Their service department will swap the battery out for free if it fails since it's their product. Oh, and Wal Mart was actually correct in their first diagnosis that the battery had a bad internal cell. Firestone, your customer service is poor. To not waive the $30 fee when you misdiagnosed the battery issue and as a result, left me stranded a few hours later, is ridiculous. Discount tire will get my tire business from here on out and wal mart will get my battery business and oil change business. But hey, thanks for eventually swapping out the failed battery you sold me.

    Definitely not my oil pan bolts mine wasn't black nor was it painted have flex seal on it or stripped mine was a copper colored

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    11 years ago

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    Page 4 of 4

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    The service manager Justin was very informative and the technician that worked on my car was amazing!!

    Mentioned in 7 reviews

    Read more highlights

    Keep it rolling mobile tire shop - Mobile tire repair

    Keep it rolling mobile tire shop

    (22 reviews)

    Westside

    Amazing experience! I had a flat tire while at work, and he came out right away to provide mobile…read moreservice. He was professional, quick, and knew exactly what he was doing. Saved me a lot of time and stress. Pricing was fair and service was top-notch. I definitely recommend him if you need reliable mobile tire repair!

    I wasn't going to do this because I don't like talking down to people, however I personally used…read morethe reviews from Yelp to contact these guys so I feel obligated to share my own experience. First, I called the number provided and nobody answered. No biggie, I left a message on the obvious Google Voice system, it's been 48 hours and I'm still waiting for that call to be answered so I'm guessing nobody monitors that number. After I called, I took the time to fill out a detailed "request a quote" form and provided exceptional information to the respondant to save them time and effort if possible. I did receive follow up message where I described my issue in depth, I provided my availability and my general location and was told that I would be notified of appointment availability. Long story short, 18 hours of silence from the company led me to take my vehicle to a local shop and get my vehicle serviced. Almost 48 hours after requesting a quote I STILL haven't been offered an appointment. I guess it's probably a good thing that I'm not stranded beside the road waiting, I'd probably be carjacked by now. Not saying the dude doesn't do good work, but you must need to be special to get respect of an appointment or at least enough courtesy to decline the work because you don't have time.

    Firestone Complete Auto Care - oilchange - Updated May 2026

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