It's a shame that a company just earning its name back from being associated with a huge tire scandal that was responsible for countless injuries and deaths now stoops to conning customers into unneeded new tires and up charges. If you visit this location be prepared for the sharks to come swimming with a laundry list of excuses why you need to buy new firestone tires. Just a typical sellers chop shop. GOOD JOB FIRESTONE! read more

I am 100% sure that every tech has just gotten out of school and has no mechanical experience... in 1wk I have dealt with this location 3 times and each time has been even more confusing and mind fucking. I have heard the mechanics tell these people BS, I have been told BS and not to mention quoted $95 for a headlight change which the guy seemed pretty sure about till I flipped out. Then changed the price to $27 dollars. Ummm.. the one they let run the cash register is an idiot. Ijs read more

I contact head corporation and I spoke I Daniel now they are saying they never moved my car so evil I took it to Discount tires we took the tires apart and now back tire had gash in it and wheel was so damaged it's crazy yes all four sensors worked it crazy after they moved my car now all 4 tires all have issues He had my car for less than 15 min to do so much damage after leaving there I went to the gas station after they added pressure and back tire was now at 6 after he supposedly filled them all ??? They are terrible there I'm contacting the BBB and going above useless Daniel I feel like everyone that had bad experience should go fourth too!!! it's not fair or right that they are getting away with this!!! Zero stars and do not go there!!!!!! Look at my pictures at all the damage they did for nothing as I got smart and went to discount tires instead so they can fix it they are honest there thank god and this place is the absolute worse !!!!!! read more

Firestone Complete Auto Care - Oil Change Stations Near Me - Henderson, Nevada

Horrible place! They you would sell you up for things you don't need. I used to get my oil change for over 2 years at the Firestone by Lake Mead and 95 and they were great and honest. I moved to Henderson and went to get my oil change to the Firestone by Pecos and Eastern and James the service advisor told me I needed to replace my battery and the shocks and struts. I purchased by battery less than a year ago so I knew I had a warranty on it so I went to Autozone where I purchased my battery from and they tested it and it came back 100% good. He even told me that I didn't need my shocks and struts done either. I just couldn't believe James was trying to rip me off!!!! I don't know much about cars but they treated me like I was an idiot. Please if they are trying to sell you something get a second opinion because you can get screw by buying something you don't need. I would never go back to this place! They lost a loyal costumer. read more

I've taken my car here twice now. Once to correct the shoddy care Jiffy Lube gave me. You can see their review below. Also had my tires rotated and an oil change. Excellent location. Clean facilities. Good view of your car being worked on. And most importantly, excellent friendly and competent staff. I've found my new maintenance place for my car. Another good point, low pressure selling. Yes they offer me other services and recommendations but I got ZERO pressure when I turned them down. Very happy here so far. read more

I never post bad reviews but this place has made two serious mistakes which could have ended very badly. I put my truck in for a starter replacement. When I picked it up I noticed the brakes felt funny but didn't drive far and didn't think much of it. Next day I drove to work and brakes were worse and it took several tries to get starter to engage. I had to push the brake pedal as hard as I could to keep from hitting the car in front of me at a light. There were no brakes until the pedal was all the way to the floor. I stopped at Firestone on my way home only to be told "we didn't touch the brakes but if I can leave it we will do an inspection as a courtesy". Got a call and the person admitted that they had removed the front left brake line to get better access and did not tighten it when they got done. The starter was a "rusty connector ". They asked to keep it another day to make sure starter was fixed. When I called next day a different guy answered and said "found the brake issue looks like you had a loose brake line" I said yeah? No kidding. Because you guys didn't tighten it. He got quiet. I picked it up with a half ass apology and A few days later I realized they did not reconnect my light bar when the disconnected the battery. Fast forward to today. My mom doesn't drive much and it's been awhile since her last oil change so I decided I should check her oil. When I opened her hood the first thing I noticed was that her brake fluid Reservoir cap was missing. I found it sitting just above it on a plastic cowling that is below the windshield wipers and not seen or accessible when the hood is closed. The ONLY way it could have got there is if someone put it there. When and where was the last time the hood was open? You guessed it Firestone auto service. We had just come back from traveling on the I-15. Her fluid was low but somehow not empty. This is inexcusable They obviously don't double check their work. One or both of us could have killed someone or ourselves. Stay away from Firestone on eastern and pecos ridge. It may save your life. read more

Been going to Firestone for years. Just moved to Henderson last year and have been here 2 or 3 times and always have a great customer service experience. The staff is good about making suggestions but never make you feel pressured to pay for additional services. I get my oil changed here and have also bought new tires and brakes. Very easy to make appointments online. Look on their website for coupons if you need to save a few dollars. read more

Sometimes seems overpriced but we've had excellent service from our local neighborhood Firestone. They always fill my tires. Replaced a battery for my daughter at almost closing time. Fix my lightbulbs etc. read more

update: i had the van towed directly from their store to Japanese Car Service across town because i did not trust that they had done what they said they would. they told me the transmission line problem was fixed and assured me it was good to drive. good thing i had it towed. Japanese Car Service told me that the car was leaking fluid so badly that they had no idea to tell what it was. they said that it'd cost $180 to just clean it up and replace the transmission fluid hose before they could check on any other leak. i told them to go ahead and do those repairs. after that was done they called back to say they could not see any further additional leak but mentioned that the lug nuts on the front tire was not the right kind and it was dangerous to drive it that way. they are going to replace them for us for just a few bucks. the fact the lug nuts were bad was a surprise because Firestone had told us the same thing a while back and had told us that they were going to replace them with the right part. i general do not attribute to malice what can be explained by incompetence, so this is some of the biggest incompetence i've ever been the recipient of. it's a good thing i've found an honest mechanic even if it is across town. read more

Very clean place. Staff was friendly and attentive. No upsell pressure that you get at other places.

I visited this Firestone location because one of the windows on my car would no longer go up or down, and was stuck in the down position. I was told that it would be a $99 diagnostic fee before they would discuss the repair itself. When I asked if that fee would applied to a repair charge I was told that it would not. This was a repair that I needed to have done, since I can't drive around with a window that I can't put up. This store was more focused on extracting its diagnostic fee than with being concerned with helping a customer effect a repair that was clearly needed. I have gone elsewhere for the repair. read more

Phenomenal service all around. Gino did an excellent job checking my tire pressure. Thank you for being open on Sunday.

Only once so far. We will be back. Erick was friendly, direct and price saving to us. My new best automotive friend.

I called before I went to make sure they change oil to my make of car. Phone call was very pleasent and professional. I went to get the oil change and I also needed a filter they did not have and they had to get, I was worried it was going to take forever but within 45 minutes I was in and out of the place. The place was clean and smelled good, the employees were friendly and efficient! Will def go back! read more

I love these guys! They are always so kind, helpful and professional. I've been going to this location for a while now, and I am always fully satisfied with their services. read more

My family was on a weekend trip to Las Vegas when our van suddenly didn't start. I had the van towed to this location and spoke with Service Advisor Justin. The shop just opened and it was incredibly busy. Despite the numerous customers and constant phone calls, Justin remained professional and consistently displayed excellent customer service with EVERY SINGLE customer - giving each of them his undivided attention for their service needs. When my turn came up, he provided realistic time lines and possible outcomes for my service needs - he even advised that my van may not be evaluated until the following day. Needless to say, Justin and the service technicians repaired my vehicle's issue on the same day and gave me the peace of mind I needed to get my family home to Los Angeles safely and without problems. Kudos to the entire staff!!! read more

I called the day before to compare prices from other places that I had inquired about. From that first call they invited me to bring my car and they had a 35% cheaper price than other places. I made up my mind that I was coming here. I got here at 7:30 and Tim helped me immediately and got my car ready to go. The process was easy, the view outside was amazing and they answered all my questions. They offer all maintenance and repairs for all vehicles. The waiting area is spotless and in the month of February they have coupons. Between today and the 15th they have additional savings for Presidents' Day. I did my full synthetic oil change for 40$ which is a bargain. I usually spend about 70$ when I do it myself. And other places where charging me 90$! I had a nail in one of my tires, but got two new ones that needed to be replaced. I also replaced my battery. Tim was helpful and suggested I apply for a credit line which I did. So! I'm also getting 6 months with no interest! I will definitely come back here. I had an amazing experience and everyone was professional! read more

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Quickly replaced my rear brakes. Friendly staff. Much cheaper than dealer prices. Clean work room. Clean waiting room. Thanks

I brought my truck here to have a flat repaired, but they wouldn't repair it because company policy is that they do not repair tires that have had Fix-a-Flat put in them. Not sure how I would be able to drive to the shop with a flat tire, but oh well. I decided to take my truck to Big O Tires instead. So, don't waste your time or precious tire air driving here to have a flat fixed. It's a bummer because I've had great service from Firestone in the past (on Rainbow at the 215). read more

Last second help when no one else in the valley would! I called less then an hour before they closed. Justin couldn't have been more gracious for me dropping my car off 40 minutes to closing time. Not to mention all 4 tires replaced by 8! Completely unheard of. I never leave yelp reviews, but this was truly something special. Thank you Justin and the guys who saved the day. read more

The overall customer service was good at this location especially Freddy when he tried to help me with my car's AC. I explained the problem with him over the phone and when I pull in to the store he immediately came out and checked it for me. I have never been to a place where they are so helpful with customers. I end up not getting it fix here because another guy quoted me a higher price. read more

Second issue with service - first walked in to buy 4 new tires - accepted quote - then told three hour wait or come back - ok went down the street and got exact tires put on immediately - ok my decision - second wanted to re commit to the location for maintenance so showed up at opening to get slow leak fixed - only customer - told one hour wait or schedule appointment - stunned that they didn't have the ability to accommodate a simple issue that could have been looked at - and no problem allowing customer to drive off with semi filled tire - drove to good year and got immediate service -if they want to accommodate appointments only put a sign up - people do have immediate needs - learn to accommodate them !! read more

They completed all the work within the stated timeframes and actually gave me a ride home while I waited for the car to be completed. Very friendly, offered options and treated me with respect -- not like some dumb girl. Lol! read more

Update on Firestone.. I must say Tim the manager made things right it took them 3 days to get the parts and a rental car ( paid by Firestone) but drove it home and fingers crossed no leaking! read more

Excellent customer service! I stopped in to get a tail light bulb changed out. 5 minutes later they're handing me keys and telling me I'm all set. No charge and they even topped off the tires. The manager said, "Thanks and come see us for your next oil change!" I think I will. read more

I came here to get a few things checked out and I received the utmost respect and professionalism from Freddie and his team. Before I left they made sure all my questions were answered and my problems were fixed. Thank you guys I will definitely return and recommend this place to everyone. read more

Friendly, helpful and honest. Maybe they had a change in staff since some of the negative reviews, but we had a very positive experience here and will be back. Thank you. read more

Came in at 10 oclock because our car died on the road. We came in and they said the estimated time was a "couple" hours. It is 4:15 we have been here for 6 hours and they still are sitting there taking out and putting in random parts. They look like they have no idea what they are doing even though when we first came in they said they knew what they are doing. If there was a 0 stars i would have rated it that because this day has been absolutely ridiculous. read more

They tried to sell me new rotors for the rear brakes, which I didn't need. I have owned the truck since it was new and this was the first brake job so the rotors had never been turned and there were no grooves in the rotors. Then they said I needed front brake pads which I still have 10 to 15 thousand miles left on the pads before they need to be replaced. Then they told me I had 2 light bulbs out which are not out and would have cost me $30 to have them replace a $3.00 bulb. When I called to complain they offered me no explanation or satisfaction. I would never recommend them. BEWARE if you go there. read more

I was there on the 26th of November same time as alexander. They were very busy, and only one person on the counter. There were about 7 of us in the waiting room and phones were going crazy. The gentleman running the counter, I think his name was James, had a lot of people he was helping at one time. He was extremely helpful and can jughle many things at once. When someone was upset that his car took a little longer, James took Care of him. He gave him a discount on his service, apologized for the wait and went out of his way to help the gentleman, and even kept his cool and composure when he was getting screamed at, even after he went out of his way to apologize and offer all kinds of solutions. Keep up the outstanding work James. read more

I had my radiator and thermostat replace here a little over a year ago. Fast forward to this May. My car is overheating again. I bring it into Firestone and they run a cooling system diagnostic and find that the thermostat they put in a year ago is not working properly. They replace it free of charge. They then ask me to pay just for the diagnostic. I then bring up the fact that they were the ones who put in the faulty thermostat and I wouldn't need the diagnostic if they had not put in that faulty part. Eddie, the service person I was speaking with, looks into it and says the diagnostic will not be charged after all. Eddie and Jim are great. Very accommodating and reasonable customer services. read more

This place treated us awful! First time there was great, so we purchased the lifetime balancing on our truck tires. Went in today after the wheels were balanced incorrectly and then was told I would have to pay to have them balanced every time I came in, and I explained how it made no sense to pay over $100 each time. The manager didn't know what to say and then explained that all I wanted was the lifetime balancing on my tires. They took the truck in and started work on the tires, and I watched the manager leave. Shortly after someone came in and refunded my money and explained that they don't do lifetime balancing on 37" tires and if I wanted to speak to the manager I would have to come back tomorrow. (I guess he didn't want to deal with anything so instead of checking up on my service he went home) Worst service, worst shop never use them! read more

Took my car here because it was squeaking while I drove, and this place is right around the corner from my home so I could walk home and not have to wait, which I made the mistake of telling them. They said it'd be about two hours, and they'd give me a call. Five hours later I still hadn't heard from them, and when I called in, they still didn't have a quote for me. When I finally did get a quote, service manager (who acted like he was put out by having to attend to me) said it would cost that much if I wanted them to do all that was necessary to ensure the problem would be taken care of, which is another way of saying they already planned to overcharge me. They maybe ten minutes away on foot, but I'll definitely take my car somewhere farther away for decent service. read more

Since they had yelp take this down I'm posting it again horrible service went there about a week ago had an appointment at 730 and got there at 7 and sat outside for about 20 minutes because the manager wanted to sleep in took them 40 minutes to do my car and since it's white I had oil hand prints all over will never go to any firestone again read more

I took my 2012 Volkswagen Jetta Diesel for an oil change & tire rotation. I dealt with Linda from the very beginning and she was very friendly and knowledgeable. She kept me informed on the timeline as I dropped it off and went back to work. They kept plastic wrap on my seat, headrest and floorboard which was very nice! I will definitely be returning to this location for regular service. read more

My tire was losing air so I decided to check this place out as it was close to home. I was greeted immediately and my car checked out within a few minutes. It turns out that I had a small nail and they promptly fixed it as a courtesy free of charge. Great service, friendly staff and nice, comfortable waiting area. Highly recommended. read more

Great Service. Justin and Matt helped me and I am a very pleased customer who will return. I had a flat and they fixed it quickly and called to tell me it was ready. Great service, clean and polite service people. read more

These guys are amazing. We've had multiple vehicles in their shop and every time they are friendly and get the work done in a timely manner. They are also very fair on their pricing. read more

I live in the area and have been a loyal Firestone Complete Auto Care customer since I bought my very first car 20 years ago. I relocated to Henderson from Hawaii and was very pleased to see that Firestone has opened up many convenient locations throughout the valley over the past few years. The Pecos Ridge location is the most convenient for me and it pleases me that the staff members are very knowledgeable and patient when it comes to breaking down the work order and costs to give me a better understanding of what is being done on my vehicle. In a two month period, I was at this Firestone location for maintenance and two tire repairs on separate occasions. Each time, I was greeted with a smile and an honest time frame for the job to be completed. Jordan was quick and thorough with writing up my work orders. Justin always made sure to keep me updated with any issues that came up during my scheduled maintenance and repairs. The GM, Tim is outstanding. He is quick on his feet running between the store and shop, answering phone calls, helping his employees, and writing up work orders for customers. This location has a great leader and it shows by how smoothly they operate. Needless to say, I am more than pleased with the service I was provided and I will definitely call this location home for my vehicle needs. read more

I am a loyal customer who tends to stick with who treats me well. Having just moved to this area I was excited about my first experience with this location. My oil change was competitive in cost and the manager was more than helpful. Because of my good experience I was inclined to get a series of flushes done as my vehicle has high miles. Once again good service. While I was waiting on my car i had agreed to get my window serviced as well and was told that I just had to wait for the part to come in. I am excited now, nice to have a local trustworthy mechanic to work with. Then after multiple follow up calls I was sad to find out the manager I was working with was no longer there and that the price I was quoted for the window service was not "in the system" and would be three times my original quote. Sad because I was going to have them work on three other projects I have planed for my vehicle. Something is wrong hear and unfortunately for Firestone Complete Auto Care, you just lost a customer. read more