Great honest service. You need to also be able to trust the place. Trustworthy for sure!

I have been coming here for almost 20 years for service on my vehicles, and they have always been fantastic to work with. Not once have I ever called into question their assessment of what needs done to my vehicle nor have they ever tried to "encourage" work. Two years ago, for some reason, I took my car to one of the Brake specialist places because I wanted to take advantage of a $99 brake special. The place told me I needed rotors, calipers etc to the tune of $450. I told them "um...no", went to Firestone, and they told me I only needed pads and I saved over $300. Lat year we went to a Kia dealership on Camelback rd because my wife's a/c wasn't blowing cold. Dealer said the compresor was out, it wasn't warranty work, and it was several hundred dollars. Took it to Firestone, and got a call an hour later that the a/c belt had frayed and slipped, and it cost me about $45. These guys are very honest and fair. They do not cut corners and may not necessarily be the cheapest place around, but their work and work ethic are solid. read more

I had an A/C problem. Firestone solved the problem quick time. James who was running the front desk was friendly, professional and courteous. I received a complete breakdown for parts and labor. I'm very happy with the service. I've been going there for years and I have never had anything to complain about and shall continue taking our vehicles there. read more

I show up at 6:50 they close at 7, was on the 17 and hearing a loud flapping noise. Pretty sure the car was gunna blow. Got there and the guy came right out and found the plastic cover thing under our front hanging down. He fixed it right up! It was like 10 minutes. 2 of the guys assisted. Both very friendly and curtious. Life savers:) read more

Have always had good service here. Just had them mount and balance a set of tires for me. Then came back and had them calibrate the TPMS. No issues at all. A lot of the bad reviews look like self absorbed people who believe the world revolves around them. Would not hesitate to recommend. read more

We take our cars to this location and have been treated so kindly by Dan and his staff . Today , we needed to get the car in for an oil change because we had to take an emergency trip to North Dakota for a death in the family . Dan got us in right away and was so kind to us . He was extremely accommodating . Thanks so much Dan read more

Scheduling an appointment is a joke here. I waited for 2 weeks to get a Saturday appointment through their website. After I went in on Saturday, was driven off saying their technicians dont have time to inspect my car and asked me to come on weekdays. Morever the person(I think he was the manager) told me my rear tires were 2 years old, whereas I had replaced my tires just 2 months back from Discount Tires ! Would never come back here. read more

Been to this location a couple of times. The service writers are all friendly and helpful. I needed 2 new tires last year and they got it done in a few hours. I just had a tire rotation and alignment done today and they advised me I will need new tires in the next few months. Great info to know so I can plan ahead. I called yesterday and they got me in today. I called another location yesterday and they were booked out a few days. I'll continue coming to this location. read more

How this business stays open I don't even know, I called to check on my order and the manager sounded like he would have trouble counting past 10 without removing his shoes. In fact he tripped over the phone when I finally arrived and it was a cordless. Probably the only way he got out of 3rd grade was because the school burned down.The so called tire techs are about as smart as a bumper jack from my observation. One tech starred at a carton of OJ because it said concentrate, another tech was busy telling his co-worker that he was going to move, because he heard 90% of all accidents occurred near home. After about 20 minutes at this tire shop and since they screwed my order up anyway, I asked for a set and they ordered 3 tires I got my cash back and got the heck out of there. read more

I waited 2.5 hours (mind you, they told me an hour over the phone) to get a tire rebalance done, only to drive it the next morning to a vibrating steering wheel at highway speeds. Who would ever think that the issue would be with my tires when I ALREADY GOT THEM BALANCED? So after I've gone through several attempts to try to get Firestone to check out the work they did with no luck, I took it a local body shop and they checked out my car for free and told me I had no wheel weights on one of my tires. I was absolutely speechless. I spent all that time at the shop for nothing. When I called for a refund (which they thankfully gave me), they didn't even want to lift it up to check their work. They just took my word for it, gave a cursory apology. Now I'm taking it to Discount Tires. read more

I took my car in for an oil change and paid a little extra for the complete vehicle inspection. My technician not only performed the inspection but he also discovered some major issues involving a failing water pump and a leaking timing cover. Because of this I was able to contact my Ford dealer and have these items fixed under my power train warranty, which by the way expires in 5 months. He saved me $3000 in repair costs because of this. I'd highly recommend this location as they are thorough if you're willing to spend 20 extra bucks for an inspection. Thank you Firestone!!!! read more

The guys are very great. However they wanted me to spend 450 to replace my front rotors and pads. Got a second opinion at a local mechanic and told me the rotors were still good and they could still machine them. :) read more

I made an appointment for an oil during the week for a Friday appointment at 11:00. I was on time and the clerk asked me if I was waiting and I said no and he said he would call me, but it may take 2 hours. I came back in an hour and half because I had other errands that day, they still had not gotten to my oil change. I asked how long it would take now, he said he told me 2 hours and it was only 1.5 hours, and it would take another 20 minutes. I rescheduled for the following day, but am very disappointed they could not get to my car, when I made an appointment earlier in the week, on a Friday no less. Not the weekend when it will be busier. It seems this Firestone is under staffed. I don't see any point in making an appointment, just stop in and take my chances. Poor service for a 20 minute oil change. read more

These guys are amazing! They have taken care of over 10 of my vehicles and have yet to disappoint us. Today they replaced my daughters A/C compressor that was over a year old at no charge. This is the loyalty you get when using one provider. Awesome service! read more

Friendly service here. Got may battery issue taken care of, nice staff, good price. Will come back.

This shop has received a lot of business from me over the years. Service has been ok. I send my wife in once for a simple nail repair in a tire and what happens?...they try to sell her additional services and send her off with the tires all improper inflated...nice job! It takes one bonehead move like that to destroy my trust in a shop. I'll be passing this information on guaranteed! Within an hour of this review I get a bogus generic response from Firestone acting like they are about customer service. It's just them trying cover there butts on social media instead of providing quality service at there shop. Next time do ethical work and you won't get a bad review. read more

I was on my way north on the freeway this morning, and got a blowout about 5 miles away from here. These guys got me in, got me a new tire, and actually put the spare back in it's place - no one has ever done that before - all with smiles on their faces and a very clean, relax, positive atmosphere. What started out as a hopeful day, then a disastrous day, now has turned into a salvaged and very happy day indeed. read more

Found a small nail in my front tire and went into this Firestone location to see if they could take me as a walk-in. I was expecting to be turned down and asked to make an appointment but i was wrong! The guy told me that the tire required a simple patch up and that they could squeeze me in if I was willing to wait. Total job took about 30 minutes and the mechanic even showed me the nail after it was removed. All the guys here were friendly, polite, and professional. Most importantly, they made me feel completely comfortable despite the fact that I barely know anything about cars or maintaining them. read more

I really like the quality of products they offer and have purchased tires for all my cars for years at Firestone. I always get the road hazard warranty because it is valid at any location and they are all over the country. I have had to use the warranty many times because of a nail or something else and it has paid off for me. Service department is always helpful and friendly. read more

Honest, reliable and they don't try and upsale for things you don't really need. I highly recommend them!

Worse service I've every received and I'm an employees with 40 years of service Manager had no concern for me the customer He has no business servicing customers The previous long time Manger got it This new manager has not figures out who the Boss is yet He is their to find solutions to car problems not just say sorry I cant work on your car. read more

I have a 2003 Toyota 4Runner with the V8 and synthetic oil changes can get pricey. I have been running the synthetic blend and liking how my truck runs. I called Firestone and I got a quote of $49 dollars...out the door! It actually came out to $48...even less, whoohoo!... and I was very happy when they were finished. They were fast, about 25 min., my windows were cleaned and mats were clean too. I asked for a quote on front brakes and it was very reasonable...he even gave me a discount and said it would be in the system so when I came back to get them done at another time, I could still get the discount. Martin helped me, a very nice man. I will definitely be returning. read more

Very friendly and their prices were great. Not to mention their are lots of coupons for them. They answered all my questions and helped me with no problem! I'll definitely go back for more service! Very happy. read more

Dan is the man! We took our mustang into Firestone for balance and alignment. They squeezed us in and the garage queen was riding right by that night! Great service and nice staff. Had a small issue and Dan made it right, they have earned our repeat business for sure. Thanks Dan! read more

The guys at Firestone are very personable and accommodated my schedule to get an oil change done. I will be back. They did not try to oversell the service and checked other details in my car after I told them I was about to take it on a road trip. I will be back! read more

Firestone at 35th ave and bell road. What a great place. My truck broke down on my to work. So since I was with in 3 miles of firestone I had my truck towed there. At 5:30 in the morning nothing is open. In this area. So I sat in my truck to wait for firestone to open. While sitting there I see the manager show up at 5:50 in the am. He entered the store and did his morning routine. At about 6:15 AM he came out to me sitting in my truck and asked if he could help me with my truck. And invited me into the store to wait for the other employees to get here so he could help me with my truck. The professionalism and concern for a customer is the best customer service I have seen in along time. I give nothing but the best kudos to this firestone store. And thanks from all I have for thier assistance. read more

I read the online reviews before deciding to go into this store and they live up to the reviews! The guys behind the counter were very personable and willing to help. They didn't try to make me buy a bunch of things while I was there. They didn't try to take advantage or anything of that sort. I will be back there again for sure! read more

These guys are running a smooth operation!! I wanted to take a moment to compliment the wonderful Customer Service that I received from Managing partner Dan De Busk and team! I was in last week running an errand for a client of mine (I am an errand runner) and I had a lovely interaction with Dan! I was strapped for time and ended up being unable to have all of my services done that day. I was feeling stressed out about not being able to complete it all for the client that I was helping that day and make it to my next appointment, and Dan put all of my worries to rest! He could see my anxiousness and was so gracious to offer me additional times to come back and have it completed. I am currently pregnant and a little emotional (can't help it), and Dan was patient, caring and really went above and beyond to relate to me as a Human and not just a paying customer. It's the small things like this that keep me coming back as a customer and referring to others. THANK YOU DAN! You're a gem! read more

Excellent customer service, very friendly. Have been here twice and they are great folks who genuinely do care.

It's hard to find a good trusting place to get your to get your car worked on. A friend recommended this Firestone to me and he was right. Dan was professional, knowledgable, and nice. I can't say enough. read more

They were great! my grampa got his tires replaced and an oil change he had nothing but wonderful things to say and they are very fair prices

I walked in to their store in a panic. My vehicle repaired by a different Firestone store 1month earlier failed again. They calmed me down. And took control of the car. It isn't a quick fix. They told me it might take them 2 to 3 days to get it done but it was warrantied . I live over an hour from their store. They busted their butts and we're able to get my car back on the road again same day. I used to work in the automotive service industry. And I can appreciate how hard that was to accomplish. My husband works just down the street from them for now. But regardless my family will drive that hour for their team to work on our vehicles. Thanks for all the extra effort guys. read more

I had a very poor experience with Firestone this past week. I had my vehicle towed there on Saturday because I it was overheating so I pulled over. I was told they couldn't look at it until Tuesday because the lead tech was out until then. Tuesday rolls around and we get a call from them saying that we needed to replace the entire heating assembly including the thermostat. My husband asked if he had taken the thermostat off and tested it to make sure it was in fact malfunctioning. The tech said no, but in my years of experience if your vehicle overheats the thermostat is bad as well. Then my husband said I'm not paying for parts that are not needed. Specially because you didn't even check to make sure it was broken. Him and my husband go back and forth for a moment. Then my husband tells him that he has been turning a wrench for 15 years and there is no way to tell for sure if it is broken without testing it. He then tells the tech I only want to pay for the parts needed. The hose that is broken. The tech then says sir we are at an impasse then and I'm not going to do any work on the vehicle what so ever. Please come and get it. So I did. Then the tech put into the computer that we refused to buy parts. Not that he refused to do the work, but that we refused to purchase the parts he recommended. I'm sorry but I'm not buying parts that are not broken. By him putting that in the system he was trying to void the warranty on my vehicle, saying that the work was not completed by a certified mechanic, and that a certified mechanic did not take it off property. Well guess what buddy they did. The gentleman I had with me is a certified mechanic, and did the work. So nice try!!! Come to find out it takes longer to replace the small part that was broken than it does to take off the entire assembly and replace it. We are talking the difference between 3 hours and 20 minutes. He just didn't want to do the work that's all. read more

I can't give a 0 I've tried the last few times to go in a get a oil change. I use to go in and get it done right away and now they tell you that I have to schedule a appointment to get a oil change 4-5 days out. I walk out go to another Firestone and get it done right away. So don't go for a oil change unless you have time and can go back on another day. They lost my business. read more

Took my Subaru to this shop prior to a long road trip to ensure everything was in working order. Titus told me I needed 2 new control arms ASAP and that would cost about $1,200. Got a second opinion from Network Alignment on W Bethany Home Rd and they said I needed new bushings only, that it was not a safety concern, and would cost only about $300. I have done business with Firestone for years, and think this just ended my relationship permanently. I always felt like I was getting taken advantage of in their other shops (if I got a flat tire that could not be fixed, they'd happily sell me 4 new tires and insisted I needed all 4 or it would ruin my transmission. This happened 3 times: once in Tucson and twice in Salt Lake City, UT.) The Firestone brand has lost all credibility after this latest stunt. Good riddance. read more

Went to get my wheels alignment done at this Firestone since I have their lifetime warranty. They not only did not do it properly or never did it, they actually made it worse. Not only that, my brakes are now making noises ever time I break, which was never there before. I will go to another location to see if there's any honest Firestone around this region that will actually do their job properly. read more

I've been coming to this Firestone location for over 13 years, and they've always taken great care of all my automotive needs. Quite possibly my favorite thing about this shop is the fact that they are willing to help me prioritize my maintenance/repair needs based on my available budget, and they NEVER try to pressure or guilt me into services I don't need, or don't need right away. For most minor repairs/services, they can get them done while I wait. If I need to leave my car there for the day, they are always good about keeping me informed of when my car will be ready. There was one time a repair they made didn't work properly, and I was stranded on Easter Sunday with a broken down car. They took full responsibility and made me whole, never once trying to weasel out of anything. I can go on for days citing examples of their integrity and professionalism, but suffice to say, I trust these people implicitly. read more

I went here several years ago because of a coupon offer in the mail. They have taken care of my old car for many years and do not pressure me to have work done. They tell me what needs to be done now and down the road. I trust them and when I do get a new used car I would bring it to them for service. read more

Quick, very courteous service. I mean service like the old days, and I'll now go out of my way to come back. Big thanks to Dan for getting me in and out in a flash. Very impressed. read more

Really impressed with this place. I had an issue with the power steering leak in my '05 honda odyssey and a couple of other auto care shops recommended replacing the power steering pump and also the power steering rack and pinion. The total amounted to atleast $ 1400. But Dan (and others) at this store confirmed after a gud patient analysis that replacing the pump alone for $400 is sufficient. Highly recommend this place for not exaggerating and helping the customer spend ONLY on the MUST Do things. Thanks.. * 5 stars* read more