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    Brake Masters

    3.0 (86 reviews)
    Open 7:30 am - 5:30 pm

    Services - Brake Masters

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    18 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Brake Masters Photos

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    Recommended Reviews - Brake Masters

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    Key left in the ignition overnight and car not secured in garage.

    To all this may concern. On May 18, 2024, I had brake pads, tire rotation, and a full synthetic lube, oil, and filter change performed by technician Dylan Alger at Brake Masters on Lake Pleasant and Happy Valley Rd. They do claim that the technician is no longer employed by them. On June 3, while driving on the 303 freeway, the engine light came on, and I noticed oil leaking from my car. My husband discovered that the oil plug was lying on top of the skid plate. The car wouldn't start, so we had it towed back to Brake Masters, where the last service was done. On June 5, Brake Masters confirmed that the engine was ruined due to their negligence, and they agreed to replace it. Despite requesting a rental car on June 4, I didn't receive one until June 7. I got my car back on July 6 with a rebuilt engine, but the engine light came on again soon after. Damien, the store manager, claimed it was just a computer glitch. On August 4, while driving home from Sedona, the car decelerated, and the engine light started flashing. We were stranded in extreme heat for three hours before getting a tow. The tow cost $236, and the car was taken back to Brake Masters. On August 5, Damien informed us that they might need to replace the engine again. Despite our request for a rental car, they delayed issuing one until the next day. Terry, the Director of Operations, refused to consider providing fair market value for the vehicle and was dismissive of our concerns. On August 9, I found my car left outside Brake Masters after a night of monsoon storms with the windows open. The interior was soaked, dry water shows rain water was all over my controls for my window and the rain water made it through to the passenger door and was visible on that control panel, and my CAR KEY was left in the ignition. I was told that my car would be placed in the garage every night and secure. There were 2 to 3 other vehicles in the garage yet my car was left outside. The lack of care and responsibility from Brake Masters has been unacceptable, causing significant inconvenience and stress to my family. I

    My white vehicle out there for an oil change...just now being lifted at 1154am when my appointment was at 8am.  Wasted my whole morning!
    Maile B.

    I come here often to get my oil changed. I made an 8am appointment on Monday for today (Saturday). Got here at 745am to drop off my car. Was told they only had 1 worker but they would get it done as fast as they can. It's now 1154am and they JUST put my car on the lift! I was literally waiting for someone to come back in so I could ask for my car when it was magically lifted! So pissed off. Do NOT take walk ins and put them ahead of appointments. That's basic common sense!

    Oil Drain Plug that was installed like this by Brake Masters.
    Brian K.

    I took my car in for brakes and an oil change with the result being a car that leaked oil all over the driveway. We took it back to them, explaining how the car was not leaking oil prior this oil change and they stated, oh that is a common BMW issue. Without looking under the car or lifting it up to inspect it, they quoted me 24 hours of labor to fix the issue. Come to find out after looking at the car myself, I discovered the oil drain plug was lose with the original washer being re-used and torn. It was simple fix that should have never been an issue. To top it off, and after quoting us 24 hours of labor, another employee walks out and offers his personal services outside the shop to fix the issue. SO UNFORTUNATE, TOTAL RIP OFF.

    Grease on my pilar from the service tech.

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    7 years ago

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    6 months ago

    Do not go here . A truly horrible experience dealing with these people. My car got significantly worse after they worked on it.

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    Page 1 of 3

    Ask the Community - Brake Masters

    Review Highlights - Brake Masters

    On December 29,2017 I had the absolute pleasure of meeting Daniel Payne, the store manager for Break Masters # 224.

    Mentioned in 8 reviews

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    Christian Brothers Automotive Lake Pleasant

    Christian Brothers Automotive Lake Pleasant

    (14 reviews)

    Lots of positives but several times the parts cost on estimates was way out of line - much more…read morethan local OEM dealer retail price. They claimed their warranty is better but that option/info was never offered to me. In one case their quoting system didn't even offer to use the OEM part from local dealer - they quoted over $500 so I bought the OEM replacement right from dealer parts desk for less than $90 an installed it myself - just cost me time and scraped knuckles!

    Just had my car serviced at Christian brothers last week, unfortunately for me it needed quite a…read morebit done but... FORTUNATELY I went with CB! They always do such an amazing job and are very honest and ethical with their thorough exams and pricing of your vehicles needs. We love the photos/video reports of their findings especially if you just drop your car off to be serviced and aren't there during the inspection. We truly appreciate that they have a free shuttle service as well if you're close enough to the shop and you don't have a ride to or from your vehicle. It is so nice and convenient that they offer this especially when most dealerships don't! Their customer service is wonderful and so speedy to return your calls or texts! We bring all of our vehicles here and have for several years now because we feel as if CB really does treat you like family! Thankyou, CB for your hard work and taking good care of our cars here in the valley, we are so glad you guys opened another location and are so close to us for all of our auto needs!

    Firestone Complete Auto Care

    Firestone Complete Auto Care

    (97 reviews)

    I purchased my tires online at Firestone. It was a fantastic experience. Easy to understand and had…read moreexplanations the whole way through. I scheduled an appointment but decided to call the store to see if they could do it sooner. Brent was exceptional at ensuring they had the tires on hand. He was honest about the time frames and the process. He even arranged transportation home from their store. My only negative was the "ride home". I would recommend getting a friend or family to pick you up. When I contacted the store to report my issues I was directed to the store manager Michael who was expeditious, thorough, honest, and sincere in handling it. My car was completed as promised without incident. I was not pressured to buy things iI didn't need. When they took the car the said they would check the alignment free and let me know if I needed one. I just had one done. I was anticipating them coming back to say Yes just to make a buck but I was pleasantly surprised. They said it all looked fine. So arrange your own rides but otherwise this girl who has always went to discount found better prices and better customer service with a faster service time frame right across the street.

    I made an appointment online. When I arrived 10 minutes before my appointment I was told they can't…read morehelp me today. I said I have an appointment and I showed him my phone and the appointment he looked at me and said sorry we can't help you. Ok customer service at its best.

    Kerry's Car Care - Kerry's Car Care Peoria, AZ

    Kerry's Car Care

    (8 reviews)

    When people go on Facebook Groups "looking for a good mechanic"? STOP doing that! This shop is…read morebetter than a "good mechanic" they are OUTSTANDING and went over and beyond! I had an A/C issue that has been going on for a couple years and I kept putting it off and putting it off. Finally decided this is the year. My car is a Camaro so I started at the Chevy dealership...big mistake! The problem I was having is that in order to get to this part that needed to be replaced, they had to remove the windshield. I was terrified that my windshield would get broken and it was a fairly new windshield that I just had tinted! Chevy was going to charge me over $4,700 and keep my car for over a week! So plan B...started at Google....Kerry's popped up and I trusted my gut! Called, made the appointment for the next day. I got in and my service advisor was extremely helpful and kind. He actually cared about my feelings about my windshield and that alone made me feel better. So after explaining to me exactly what was wrong and explaining to me what needed to happen, it made sense. Still worried about the cost and time without my car because I have my son that I need to take to school and back, I was once again blown away by my advisors' next response...the cost was nowhere near Chevy and my car would only be with them for 4 days! I got my car back with the coldest A/C west of the Mississippi! No seriously, my A/C works great!!!!!! A few days after, I picked up my car, the manager James called to follow up and make sure my car was up to my standards and asked if I had any questions. It's nice to see great service in the world of GO-GO and no care for others. Bottom line Kerry's cares!!!! See you in a few months for my breaks and rotors!

    Walking into the shop it looked like a reputable establishment, but boy are looks deceiving. I…read morealready knew what was wrong with my car and had a good idea of how much it should cost. I dropped the car off and when they sent the quote they added on parts at a ridiculously marked up price and I didn't need. Took my car to Christian brothers, I did not need the resistor they tried to charge almost 500 for and the other shop only charged me 330for parts and labor vs the 1200 this shop tried to rip me off for. Times are hard enough for them to try and rip me off for 870 extra was ridiculous.

    Brake Masters - autorepair - Updated May 2026

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