Don't ever take your car here, ever! These guys are crooks! And some of the mechanics are in on it! Never go here! I caught them lying several times! Find a mechanic you can trust read more

I have been going to this location ( 8294 W Lake Pleasant pkwy ) for years and today was the worst experience ever. it started with the unfriendly customer service. However, i did not look at the charge thought it would be the same as always and then found out I was charged double for an oil change. I called to question the charge and it did not make any sense. I was calm talking to him but he hung up on me read more

When people go on Facebook Groups "looking for a good mechanic"? STOP doing that! This shop is better than a "good mechanic" they are OUTSTANDING and went over and beyond! I had an A/C issue that has been going on for a couple years and I kept putting it off and putting it off. Finally decided this is the year. My car is a Camaro so I started at the Chevy dealership...big mistake! The problem I was having is that in order to get to this part that needed to be replaced, they had to remove the windshield. I was terrified that my windshield would get broken and it was a fairly new windshield that I just had tinted! Chevy was going to charge me over $4,700 and keep my car for over a week! So plan B...started at Google....Kerry's popped up and I trusted my gut! Called, made the appointment for the next day. I got in and my service advisor was extremely helpful and kind. He actually cared about my feelings about my windshield and that alone made me feel better. So after explaining to me exactly what was wrong and explaining to me what needed to happen, it made sense. Still worried about the cost and time without my car because I have my son that I need to take to school and back, I was once again blown away by my advisors' next response...the cost was nowhere near Chevy and my car would only be with them for 4 days! I got my car back with the coldest A/C west of the Mississippi! No seriously, my A/C works great!!!!!! A few days after, I picked up my car, the manager James called to follow up and make sure my car was up to my standards and asked if I had any questions. It's nice to see great service in the world of GO-GO and no care for others. Bottom line Kerry's cares!!!! See you in a few months for my breaks and rotors! read more

Kerry's Car Care - Auto Repair Near Me - Peoria, Arizona

So i went into Kerry's because my car was stopping mid flight, i was told by the manager Jason that my car was stopping mid flight due to oil leaking on my alternator and my battery was no good so all the repairs total he was charging me 1,900 dollars i told him i had warranty on the battery so he charges me 1700 instead ,me not being a mechanic i took there honest quote, i paid the amount and have my mom pick up my car bc i was at work, i get in my car and it still feels off to me i take it for a short 2 mile drive and it shuts off on me mid flight again, i return my vehicle back jason says ill be first priority for my car issues i give them a week no call, no text ,(nothing) i figured, there figuring out what the exact issue and cause is as soon as i call he says you are having a misfire and your spark plugs and coils need to be change all that with labor its going to be 2300 dollars , i wait till friday bc its my only day off, i walk in greet them stay cordial polite i say "something doesnt feel right ,why is it you guys didn't catch this issue before hand " he says "the code wasn't popping up beforehand because your alternator wasn't giving your battery the juice to give the codes" i say "well if i paid you guys for everything to be new how is it when you took it on a test drive after the mechanics couldn't firgure out something still feels off' i felt it right away when i started my car back up and so he says" we checked it again once we added all that and no codes for your spark plugs or coils came up until you brought it back the next day" yet they took a week to tell me ,thats what the issue was," only because i called THEM", so im saying "my car was misdiagnosed " he tells me "no bc we didnt do anything wrong and that was something that needed to be fixed in order to find this solution coming up now" so i tell him "so i was misquoted bc i was told this will get my car going and it didn't so how are we going to move forward with this bc right now i am not a satisfied customer" now he is telling me the price total is 2553 dollars when he intially said it was 2300 over the phone but the only help they can do is go half on parts with me which is still going to cost me 1900 dollars , so i tell him" if i knew my car was going to cost this much i would have never paid to start the first service and just traded it in and get the lil money they would have gave me for it as a down payment on another car" but now he is saying that changing the spark plugs and coils wouldn't exactly fix the issue bc of my coolant thermostat and now he is just throwing all these things that could go wrong and why all these steps are necessary and i get it i have an old car but why was none of these issues communicated before so i tell him" my coolant and all those issues where in my last invoice so why did you not communicate that before with me "he says "well your spark plugs and coils just popped up "and i said so is that going to fix my issue and he says" idk bc your coolant" and now we are just going in circles and getting nowhere but i tell him" i feel i was mis diagnosed misquoted all the above bc there was no communication on your end with the customer" the payer "who keeps your business thriving" so i feel like im taking a major L bc point of the story is he said the first service would fix my issue and it didn't now he saying he doesn't know whats wrong with it and if any of that will fix my issue so it feels like it was wasted money and i literally got nowhere with my car not even 5 miles which is funny that they test drove it for 10 miles lol im keeping my sense of humor just like i laught when he said he had mutiple mechanics and a team checking my car yet none if them caught the issue my car wasnt running well afterwards lol , so i reached out to my credit card company to ask for my money back bc i feel like the work and service did not satisfy me and im out 1700 dollars ,if they have any motto about treating customers fairly then i would hope they give me my money back since i was not told the initial total cost it will be to fix my car ,and they are standing by that they needed to fix those parts in order to find the next issue i can go on and on, but my credit card company is going to reach out for my money and if it that doesn't work im also filing a bbb complaint and a small claims report bc nones of this is sitting right with my not to mention my friend and uncle own there own shops in california and they said 2500 for spark plugs and coil is a ridiculous amount they are scamming and being untrustworthy, im not a mechanic so idk the ball game but i will leave you all who go there with this advice be aware of what they are fixing and and if it will fix your issue bc i was told it would and it didnt and now im left 1700 dollar read more

Walking into the shop it looked like a reputable establishment, but boy are looks deceiving. I already knew what was wrong with my car and had a good idea of how much it should cost. I dropped the car off and when they sent the quote they added on parts at a ridiculously marked up price and I didn't need. Took my car to Christian brothers, I did not need the resistor they tried to charge almost 500 for and the other shop only charged me 330for parts and labor vs the 1200 this shop tried to rip me off for. Times are hard enough for them to try and rip me off for 870 extra was ridiculous. read more

Kerry's Car Care - Quote - Auto Repair Near Me - Peoria, Arizona

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Had many bad experiences here and would never use them again. The ruined my vehicle after doing the repair 3x wrong. I took it elsewhere and there was loose clamps and screws everywhere. It works now :) read more

My 100% honest review: These guys are incredible and actually care about the service they provide to the community. They did a wonderful job repairing my car, but that's not the only thing that stood out to me. The manager, James, actually cares about you having a positive experience and I've honestly never experienced that level of kindness and respect from an auto shop before. Any of the negative reviews here are likely people who didn't give these guys a chance to make it up. I can tell they really care for the people of Peoria and want to be the neighborhood shop you can rely on. Give them a chance and you won't be disappointed. Thank you James and the whole team at Kerry's! My car is doing great! read more

Kerry's Car Care - My Mini - Auto Repair Near Me - Peoria, Arizona

Came in with a $2300 quote from Meineke for new pads and rotors on our 2022 Chevy 2500 HD. Kevin was so impressive as he immediately got our truck looked at and confirmed that Meineke was correct, we did need those things but our price was literally half of that initial quote!!!!!! Not to mention it was an emergency as we travel with a large fifth wheel for work and it's our only vehicle. Did I mention it was 5pm on a Friday??!!! I love when I find a business who is more concerned with helping the customer rather than raking every dime they can get from them. Thanks Kevin!! And I know where our cars will be serviced during our time in Phoenix! I highly recommend Kerry's!!! Fabulous experience!! read more

James was super friendly and transparent. They did my oil change and an inspection and he brought me back to show me the issue first hand and educated me clearly and in a friendly way. I appreciate the efficiency and transparency of the team read more

Absolutely do not take your vehicle here!!! I took my Range Rover in for an oil change and the day I was there waiting another customer came in stating they had theirs changed the day prior, and they went home & checked dipstick to find they didn't add oil. They denied this at first and then while I was sitting there came in and admitting it, apologizing. Well, what are the chances that could happen again?! But it did! My vehicle only needs oil changed once/year or 12k miles. Well 4 months later car won't start, because it's bone dry out of oil with potential catastrophic engine failure. The vehicle had been into Land Rover multiple times since then and is documented with video underneath and multi point inspection each time, showing absolute zero leaks or irregular oil burning. They have completely denied liability and basically told Land Rover (on a recorded call) to screw off. I am preparing lawyer for potential suit as they may have destroying a $120k vehicle. They are rude, condescending, and unwilling to accept responsibility for something that has no level of plausible deniability considering the documentation I've had since they changed it. read more

I went in for an oil change and came out with a quote to over $4,000 to fix my radiator. I'm blonde, BUT REALLY!! I got a 2nd opinion at the Honda Dealership for the same job plus new breaks for $1,300. Buyer beware!!! read more