My family has been using this shop for decades. My father has been bringing vehicles here since the…read more1970s, and I have been a customer for years myself. Unfortunately, our last two experiences have been very disappointing. Most recently, I dropped my car off at 8:00 AM to have a front-end suspension issue diagnosed. By 2:45 PM, I had still not received any update, so I called to check on the status. The employee I spoke with seemed unsure of what was going on and told me he needed to check on something. He said he would have more information within an hour and would call me back, but I never received a call. Later, when my father called, we were told that the car had received an oil change, even though we had never requested one. However, when I arrived at the shop, I was then told that no oil change had actually been performed. The conflicting information only added to the confusion and made it difficult to have confidence in the service being provided. This follows another disappointing visit where we were given a repair estimate, but when it came time to pay, the bill was hundreds of dollars higher because a brake job had been left out of the original quote. What makes this especially frustrating is that we have trusted this shop for decades. My father has been a customer since the 1970s, and we continued bringing our vehicles there because of that trust. Unfortunately, the lack of communication, conflicting information, and inaccurate estimates during our last two visits have left us very disappointed.

These guy's are so nice. They diagnosed my car issue's. Even with all my calls and questions they…read morewere so patient and polite. They are the best. -Sabine

they were always very polite but bit of a mixed bag here, went for diagnostics and they never once…read morecalled me to let me know anything's done so it spent over a week there with me calling multiple times to get things progressing and so that was annoying, but they were quite knowledgeable and gave me the information i needed, and it was actually quite cheap with the things i elected to do so i'd go here again but i'd keep in mind i'll have to call like at the beginning of the day each day to see what's up.

Brake replacement…read more Better customer service to start and to finish, get your vehicles serviced elsewhere. I had my breaks done here and spent quite a bit a lot of money. I called Greg's Japanese Auto to make an inquiry into the specific date that I had the service done and if I was still under warranty or guarantee of service on work done. My brakes are squealing very loudly. The level of push back and gaslighting I received from the person I spoke to was insane. It's super frustrating and annoying that they are not willing to provide customer service after spending $3000.00 plus with them. Since that is how they want to operate. I can guarantee, Greg's Japanese Auto will never have my business again, no matter what location. I went to the one on 19998 Highway 99.

Excellent service. John is a great guy and took the time to…read moreexplain everything going on with my car. Will for sure come here again for all my cars needs. Thank you!

Beware wanted to charge 600 dollars for a water pump and 500 dollars for a battery for a 2012 GMC…read moreArcadia not including labor of 1200 for the pump (avg parts and labor between 375-675) and 100 labor for the battery install (avg 250 for battery and labor is free)

Fast and great customer service, free tire repair was great. Will come back for other fixes!read more

Yesterday my car battery died, so I had a new one delivered and installed. Because it's a…read moreVolkswagen, the system needed to be reset so the car would recognize the new battery. The technician didn't have the correct scanner and told me to drive to the shop. My car was running perfectly on the way there. I parked, went inside to pay, and while I was in there the mechanic tried to clear the codes. When I came back out, I was told none of their scanners would work, so they didn't charge me for that part. However, when I got back in my car, there were no codes showing--meaning something had been cleared. As soon as I started driving, my exhaust was pouring smoke and the car was making clicking noises when I accelerated. I pulled into a gas station across the street and called them. They told me it wasn't their problem. I attempted to drive home slowly since I was only five minutes away, but my check engine light came on and the car started shaking. I had to get it towed home. This "service" cost me $500 for the battery and an additional $189 for the tow, and I'm now left with a car that is worse than it was before I brought it in.

The guy that first helped me out was at the front desk. Did his job, right I dropped off my truck…read moreto get an inner lock equipment in my vehicle I came back and the fender that he was working on was scrach and he doesn't want to be responsible for the damages. He just thought it was OK to not pay him for his labor for the Interlock device, is 275 and the damage that he did cost more on my vehicles if anyone comes and gets work done. Please check your cars

the Everett auto shop is a very poorly run business. They do not look out for their customers. They…read moreare extremely rude. My truck was towed to there space for my 10 o'clock app. The owner was so disrespectful I could not understand what he was saying then proceeded to tell me how this is my shop u take your truck some where else. there was no reason for what he did. Now I have a tow bill for Nothing . I would never recommend any one to use there shop for anything.

This has been my go-to place for two years now. Went in and there was only two people working. One…read moretire cost me $159! Plus I waited almost three hours for it as well. The old manager and crew worked so well with me and was very accommodating (I have a breathalyzer installed). Who ever was in the garage made me feel like it was a huge inconvenience to even bring my car in. I'll be finding someplace new, unfortunately.

Unless you do it yourself, leaving your car to someone to fix it can feel like leaving your kid at…read morethe daycare and hoping they survive. Well, this place made me feel at ease for leaving my car here and it's due to the great customer service and transparency Kevin(Store manager, I assume) provided. I usually go to Grease Monkey in Edmonds, WA, and the reason is related to the cost. However, my father has told me he has been going to this location and my father usually knows what he is talking about, so I thought to give it a shot. I walked and was greeted by Kevin and asked if I had an appointment, which I made on the website, but he told me there has been some glitch in the online appointment process and he is not seeing it. He is still welcome to take it even though they seemed swamped on Saturday of a week before Xmas, however, it will take some time to get it done. I had an oil change and transmission flush in mind to get it done and provided coupons as well. True, it was a bit more expensive ($50-$100) than getting it done at Grease Monkey, but seeing the way the mechanics worked and seeing Kevin getting everything done to make sure to meet the standards made me feel at ease to pay extra than get it somewhere cheaper. While I wait, they reached out to me and told me that they recommended getting my Battery cleaned as well. If it was any normal case, I would've denied it, but I knew I needed to because I recently changed my headlight bulb and saw it needs to be cleaned, so I went and approved it. Overall, I feel like my car got the service it needed and I will be coming here from now on. Tip: I advise you to give them a call to make sure your appointment is shown on their system if you made an online appointment, and look for coupons.

Great little hidden gem for oil changes! They get you in and out quickly and dont overcharge like…read morethe big name shops and car dealerships do! If you bring your own oil they'll just charge you for the time. This is unheard of at most shops this day and age. The gal working at the front was really nice and all of the employees seemed to work well together. Well worth the trek a little ways north for great service!

Family had planned to go to a card show @ 9am. Our van got the tire pressure light and noticed our…read morefront tire was flat! Stopped by right as they opened without a scheduled appointment @ 8am. Was greeted by Jordan and had my vehicle serviced. Thankfully only needed a tire repair instead of a replacement. They saved me time and $$$. I was able to make it the card show on time!

The quality of work was excellent and price was good. Very friendly and knowledgeable people.read more

This shop was recommended to me and now I know why! I took my car here for some 100k maintenance…read moreand had them fix some wiring on my fog lights that were chewed by mice. I really appreciate their honesty, transparency. I will bring my car back again for anything.