My furnace was making loud banging, knocking, and scraping noises, so I called to request a…read moremaintenance service. They were able to come out within two days, while every other company I contacted quoted two to three weeks just to get an appointment. The person I spoke with on the phone was incredibly kind and understanding. They kept me informed, called to let me know the technician was on the way, and even texted me a photo of the technician beforehand, which I really appreciated for safety and peace of mind. The technician who arrived was very nice, professional, and extremely helpful. The entire experience was smooth and stress-free. Since the visit, my furnace has been running quietly with no more strange noises. Best of all, the maintenance service was under $200, which felt very reasonable given the quick response and quality of service. I'm so grateful they were able to help on such short notice and would absolutely recommend them.

If you're an average parent like me with minimal plumbing knowledge, and want to be overcharged and…read morehave to spend the next couple of months paying off the extra cost of a service that should've been 60% cheaper...go with this company. We had what I now learned from a non-local family friend was a simple backflow preventer failure. The friend ball parked it around $500-600 max, and that was with up to 2 hours of time taken. This company charged me $1300 for an hour of time with a single part being replaced. Similar parts are available online for $150 (and I assume they get parts even cheaper). My family is leaving town this weekend and I wanted to ensure this got fixed (but it was not an emergency call), so I didn't take time to vet out other contractors. I regret that, and have learned my lesson. Thanks F.F. Hitchcock. The Tech who visited was professional / explained things well. I'm not sure who sets the price, so if he had nothing to do with it, then this feedback should strictly go against F.F. Hitchcock's pricing structure. I reached out to F.F. Hitchcock a couple of hours after the service was performed, but so far have not received a response 2 days later. Do yourself a favor, find another company to service your plumbing / hvac.

The chimney rebuild was excellent. I had a major leak which suddenly appeared a few weeks ago. I…read moreneeded the repair immediately and many contractors refused the job due to previous commitments. Ed called back and I pleaded with him to see if he could fit me in. The job came out better than expected.

We had our ugly fire place resurfaced to a clean white face and electric insert. The insert has…read moremultiple colors and you can turn the heat on or off. The quality of work was amazing. The cost of the project was very reasonable. The project manager was easy to work with and did follow up visits or calls. He stayed with the project throughout. I would highly recommend Creative Masonry company. Thank you, we love it.

Great friendly professional and knowledgeable service performed in a timely manner. I've used their…read moreservices before and was equally pleased. Gabe did a great job and was pleasant to work with. Would highly recommend Gabe and this entire family oriented business.

Needed a heat pump wired at the new house this past summer. From the owner coming out to give us a…read morequote, to the electricians that showed up to wire the heat pump, excellent service! Everything was explained before they started the job and they left no mess. They even gave me a Veteran discount. We will most certainly use this trusted company in the future.

We met with Bob to discuss installing mini splits. He was knowledgeable, answered ALL our questions…read moreand we never felt rushed or pressured, not to mention the best quote! Everything went according to plan, in fact installation was done sooner than expected. Bob has an AMAZING crew to install! They showed up on time, respectful and professional. They made sure we understood how to use our units and if any questions arise, to give a call. Rain and thunderstorms were scheduled the next day, so they went above and beyond and stayed until the job was complete, 12 hours! I also want to add there was no mess to clean up! My husband and I were so impressed with this whole process! I highly recommend Bob Carlson and his crew. You won't be sorry! We're already inquring about our next project!

I called Carlson heating due to intermittently my oil furnace would not ignite. My oil flow to…read morefurnace was fine. I suspected the ignitor unit was bad. But wanted to be sure. I thought they had a special tester. I was wrong about special tester. Ultimately I could have tested it. But the tech was detailed in his diagnoses and explanation and the Ignitor was replaced. Afterwards I found the price charged me was 3 times retail at H-D. I am a retired electrician. They tried to also sell me the controller that had no issue other than it was old. I said no... because I am an electrician, and I can swap that if needed, it's just a relay unit. Then realized after they quoted me 3 to 4 times retail $ on that item too. The techs are knowledgeable and appreciate their work, but their parts pricing is too much. I recommend them for their knowledge.

Update: This company went from a great experience, to the worst experience. My secondary heat…read moresource went out during the winter and I called for a service checkup. After about 15 minutes of work I was told the condenser had to be replaced due to mice chewing the electrical wires. I could understand this. Here is where the issue comes in. The technician first said it would be $3400 to replace. He then went to his truck and came back to tell my wife it would actually be $8,000, but they added a discount so I would Pay $6,000. The total cost of the whole install (condenser unit + 4 wall units) was 12,000. So just to replace the condenser is over half the cost of the initial install. I called to complain and spoke with the service manager. The service manager essentially explained to me that this was accurate because if they did the install today it would be 23,000. So they evidently had a 100% price increase. I then explained the invoice showed the unit itself as 2,000 and then labor as 6,000. He explained to me that was untrue, that due to the new invoice system they have, they can just put numbers anywhere essentially, so I should ignore the invoice. I explained my frustration and how that does not make any sense and I am not paying 6,000 for a condenser and labor. He said he understood and would escalate it higher and I would get a call later that day or the next. It's going on 3 days now and I have not heard back. This company went from one of my top rated to near highway robbery. I cannot reccomend them to anyone at this point, and will need to look into alternatives to get my heat back in the winter.

I used to use them for my yearly services, called the 24 hour line at 6 P.M. because my hot water…read moreheater went and basement flooded. The guy who answered the phone gave me the voice like he just woke up and or was stoned, didn't want to be bothered, was rude not helpful at all. I just wanted to make sure someone would come out Monday morning but he couldn't be bothered. I will never use them again, would never suggest this company to anyone.

Wow! From initial contact to considering options to install,…read moreNeighborhood Chimney was amazing. They were always available to answer questions, provide advice or offer instruction. We could not be happier with our wood burning inserts and stainless steel liners! Special thanks to Hector, Jackie, and Hector for all their help.

What an amazing experience!…read more We had heavy water damage at the top of our chimney and needed it fixed. The Neighborhood Chimney team took care of us from start to finish - which was no easy task given I have OCD. This was also a huge challenge given the original brick is around 100 years old and no longer made anywhere - so the NC team had great recommendations and worked closely with us on design. Great communication, worked with us and answered all our questions. Fair price too! Mauro, Alex, Hector, Raul are just a few amazing folks there! Thank you all!

I hired Follo & Sons for a furnace issue because of recommendations of others. Namely that rices…read morewere quite reasonable and that Pat, who is currently the main person there now, is highly trustworthy, has a passion for problem solving before replacing and specializes in second and third opinions when other service providers can't figure out the problem. He found out what our problem was, showed us why we were having problems and our heat was restored expertly and promptly. If only all provider experiences were like this.

I've used them a couple of times, once for a kitchen remodel, once for a main water line from the…read morestreet to the house. Very responsive and timely, and I'm very happy with the work performed. Already planning on using them again for another project.

Brian has been cleaning my chimneys annually for over a decade now. He does an excellent job - no…read moremess ever.

I needed a new crown for the chimney, some repointing and shelf repair. Their family team did a…read moregreat job for a really good price. I am very very pleased with what they did.