After doing some research I decided on purchasing a pellet grill. Further research took me to the…read moreGreen Mountain Grill brand. I decided on the medium model known as the Daniel Boone. The GMG website listed Berkshire Hearth & Home as a dealer so I began by emailing them with some basic questions. They were always quick to reply and answered all of my questions. I originally planned this to be a birthday gift for my wife which would have been in January but there was a really good sale that was coming to an end on 1 December so it was full steam ahead. We agreed on a charge for delivery and setup and after a few days Brad let me know that the grill had arrived and would it be convenient to bring it by the next day (I'm in Milford BTW). He gave me a one hour window for delivery and they arrived exactly at the 1/2 hour mark. Brad and his helper had the grill off of the truck and setup in just a few minutes. There was a shortage from the factory on the grill covers so afterwards I found one online from another vendor and ordered it. Since I'd already paid for a cover with my initial purchase I asked if they could refund the cost of the cover. They immediately replied that it would not be a problem. I was very impressed and satisfied with the entire process and would strongly recommend Berkshire Hearth & Home to anyone.

In this day and age, it is more important then ever to support local businesses. With Berkshire…read moreHearth and Home you're not only supporting a father/son owned and operated business, your supporting one of the best in the business!!! Al and Brad are incredibly friendly and VERY knowledgeable. They made the purchase/installation process seamless. We also purchased our pellets from them. Even though we purchased the pellets in season, they were still very fairly priced, and the quality of the pellets they carry are top notch. If you are considering getting a wood burning or pellet stove/insert, or are just shopping around for pellets, make Berkshire Hearth and Home your first and ONLY stop!

I just had a pellet stove installed. The techs had to bring…read moreit up many flights of stairs and I was worried the entire time. We had previously had an issue with a boiler install. It was a nightmare I was pleasantly surprised when they efficiently delivered the stove and install was effortless.

HORRIBLE EXPERIENCE! I trusted Rich and John's and they TOTALLY let me down. Last December, the…read moreowner, "Rich," came to my 1793 house and talked me into purchasing ventless gas logs for my fireplace for approx $2,600. I used them all of last winter with no problem. Fast forward only 7 months to July. I was out of town on vacation and I got a random message from my dog walker that these logs he sold me had self ignited. Mind you I was on vacation. Thank God the dog walker was there to see the fire. The next day, Rich came out and ordered a part. He said rain had seeped in the chimney and wet the unit causing them to reignite. Once the part came in after Rich and his wife were on speaker phone saying if they can even get this fixed it is going to happen again because of the seepage. At this point I asked Rich if he could just give me a refund. Then Rich started yelling loudly at me telling me things like electricity should never go where there's water. If I had read other yelp reviews prior to purchasing the logs I would have noticed that yelling at customers is a pattern for Rich. He continued by saying "you would never put a TV under there would you?" I was confused why he asked if I would put a tv in my fireplace, but whatever." He kept yelling irately and it became a heated argument on both sides. The minute I asked for a refund, he stopped working on the gas logs and left me with what's pictured below. After he left we emailed his store and asked to go in to work this out. I was told they won't be doing anything for me and that I am not allowed back in their store. All and all, I called this chimney service and ended up being talked into buying approx $2,600 of gas logs. They are chimney experts and never mentioned that water that comes down a chimney could cause the gas to spontaneously ignite. I asked for a refund and was immediately yelled at and was banned from going in the store to figure out a resolution. TERRIBLE EXPERIENCE at Rich and John's. I wouldn't recommend this business to ANYONE. They have my approx $2,600 and left me with what is in the picture below.

this is the BEST and cleanliest sweep I have ever used. Tyler was fantastic! And so were the other…read moretechs. Elizabeth, the office personal was kind, articulate and friendly. When you let people in your house, you want trust.. they deliver!

Absolutely outstanding experience with Tyler and the team at Max the Chimney Sweep! From start to…read morefinish, everything was easy, smooth, and professional. Tyler was incredibly thorough, polite, and took the time to explain exactly what he was doing and what he found. What impressed me most was his honesty -- just straightforward recommendations and great service. It's rare to find a company you can truly trust, and Tyler and his team definitely earned it. Highly recommend Max the Chimney Sweep to anyone looking for reliable, honest, and top-notch chimney service!

Very responsive and thorough. They care about doing a high quality job regardless of the time it…read moretakes!

unprofessional, disorganized and unreliable. No show twice, cancelled once, never returns callsread more

Ener-G Tech Inc. 400 Surf Ave…read more Stratford, CT 06615 Phone# (203)337-9979 Fax# (203)377-5381 www.ener-g-tech.com Wonderful, friendly, helpful people to work with and affordable prices! We are happy customers and would highly recommend them. Our story: Several months after buying our house last year 2016, we called Ener-G Tech to have someone come out to clean/service our 3 gas (propane) fire places in our house. Also make sure they were safe to use without any gas leaks with the old units. They answered our phone call and we got scheduled for them to come to our house within a few days. Paul showed up on time and did an excellent job servicing/cleaning our old fireplace units and also took the time to talk to us about perhaps a different operating unit that you wouldn't have to get on the floor to start the pilot light. A few days after he was at our house we made the time to drive to Stratford to check out their show room and see their gas fire place units set up and operating. (Great show room by the way!!) We fell in love with the idea of just a click of a button to start them! No more climbing on the floor trying to light them. Right their we ordered 3 new automatic starting units with a click of a button. A week later all units were in at their store and their contracted plumber picked them up and got scheduled with us to come out and install them. (Please note: We learned plumbers install the gas fire places because of the pipes.) Here it is, almost a year later after purchasing/installing these new gas fireplace units and we LOVE THEM!! We will continue doing business with Ener-G Tech and will recommend them to anyone!

Prompt, friendly service. Didn't try to sell us anything we didn't need. Great company, great…read moreproducts and service

Responsive, knowledgeable and reliable. Helped me trouble shoot a problem and fixed it on spot,…read moresaving us a lot of money. Will have him back to fix the other issue. Highly recommend.

From the owner: Daley Sweeps is a chimney service located in the greater Danbury area, we service towns anywhere…read morefrom Fairfield county to Hartford county to Litchfield county. We offer chimney inspections, cleanings and repairs at an affordable price. We have ten years of experience in the chimney business and we thrive for customer satisfaction! Give us a call to hear more about what we have to offer! We hope to hear from you soon!

Excellent work on my chimney which was in bad shape. Professional, diligent and meticulous.read more

I had D&J install a fireplace insert last week. The guys seemed nice and Junior knowledgeable, but…read morethey altered my chimney caps and left my boiler flue cap wide open to the elements and any critters (see before and after photos). Not giving me a heads up to call someone to cap the boiler flue? I didn't know this until I went up to the rooftop to check out the situation myself, because a storm was coming through and when I looked at the chimney from ground level it looked wrong. This could have been a disaster if I didn't catch it and called another company who was available to come by and cap the flue. Not sure what these guys are doing, but seems sketchy to me. Also tried to convince me I need a new chimney, roof and boiler set up. Second opinion said no to all. Two stars because fireplace insert is working.

The service at the store is non existent. I waited 15 mins with no acknowledgement and then they…read morehelped a customer that came in after me at pushed up to the counter. Other customers came in and left complaining after waiting 15 mins. Could be a good store if you have time to waste!

It is unfortunate that I have to rate this local business so low but my experience after my…read morepurchase has been beyond unprofessional. The installer they recommended and use (3rd party Pro Gas) never gave us a quote for the install, never booked an appt and would just randomly show up at our house expecting the fireplace to be ready for install. Once my GC got the fireplace framed their installer randomly showed up to finish whatever work he needed to do without sending me a quote. When he went to do that work, he didn't tell anyone he would be there so our GC wasn't onsite and I got a rude call from a male employee at Yankee Doodle expecting me to know specific height details as if I were a GC. He was rude and kept pushing me to give him that information but I kept explaining I am not the GC I do not know, my GC is on vacation and no one told me they would be at my home today to do this. My renovation is a full house reno so we were not living there during the renovation so its not like I could easily be there whenever their installer decided to show up. Again, sad to have to write this review but they highly recommended Pro Gas (and said they still will after I gave them this feedback) and I'd hate to see other customers get slammed with a huge bill and no communication or approval for that bill.