Prompt, friendly service. Didn't try to sell us anything we didn't need. Great company, great…read moreproducts and service

Love my new gas fireplace and Ener-G-Tech. They are reliable, professional, hard working and very…read moreconscientious. They are thorough and explain everything. Highly recommended.

I've used James Ball Chimney for a number of years. Mostly for my annual/bi-annual…read morefireplace/chimney sweeps. Just this past week Richie & Charlie needed to use some extra elbow grease and really work at the creosote build up I had after apparently burning bad wood this past winter. They were fantastic from start to finish. Clean, on-time, friendly & educational as well. They even inspected my wood pile and gave me some do's & don'ts going forward. 15 years ago James "Jimmy" installed a gas furnace liner. It's still working very well & with proper specs to what the furnace requires vs what was before. This was verified with my regular furnace guy as well. Thank again Jimmy and the crew!!!

James, Just want to tell you how professional, courteous and…read morefriendly your team of Richard and Charles was today. They inspected our chimney (including the steel liner they installed several years ago) and heating system. They gave me the peace of mind that we could use the fireplace for wood fires this winter. All was in good order. Thank you to your wonderful team. Elizabeth

As a follow up to my own going dealings with Sal from NYC Fireplaces, Please see the attached email…read moreI just received today! I am going into month 3 of having a nonfunctioning, unuseable outdoor kitchen which still remains a half built shell on my back deck because Sal sold me a damaged, subpar outdoor kitchen which he refuses to provide any level of customer service! This business owner cares about one thing and one thing only... HIMSELF! He does not care what happens to you after your check or credit card clears! As seen in the attached image, Sal from NYC fireplaces has revoked even the smallest simplest gesture of customer service since I wrote a negative review! This man thinks his word is all that matters in this world and does not believe that actions speak louder than words! Another tit for tat expectation from a shotty self centered looser of a business owner! RUN RUN RUN from this company! Go to absolutely anyone else! This man is a thief. This man is a corrupt business owner. My credit card company says numerous people have opened claims against this man! Even the OEM manufacturer of the kitchen island has said they will be refusing to allow this man to represent their company moving forward! Do not fall for all his positive reviews! They are admitted friends who he has leveraged to boost his scores!

This was a really great experience and I will be working with NYC Fireplaces again! I initially…read moreordered a Gozney Dome pizza oven. They had the best price I could find online which is why I went with them. A few days after the order I realized I had made a mistake - I ordered a dual fuel wood/natural gas oven, when I actually needed dual fuel wood/propane. I called and spoke to Luca who immediately made the change in their system. The oven was delivered the next day and the delivery person was extremely courteous and helpful. Again, I made another mistake. I forgot to order the stand to put the pizza oven on. I called Luca again and he took payment for the stand and offered to waive the FedEx costs since I paid for assembly initially. That would have been great customer service already, but to go a step further, Luca called me back and said they would put it on a truck and deliver it that same day. Such a great experience!

Showed up on time, completed the work efficiently , made no mess and left the room perfectread more

The people at The Trading Post are incredibly knowledgeable. They know their Woodstoves, and they…read moreknow their installation. We had a very friendly, professional and helpful experience, and were able to secure a part for our chimney that other neighboring stores did not have in stock. Very grateful for the tips we received for our project also. Definitely recommend shopping here. Clean, interesting storefront. Thank you, Trading Post.

We've turned to The Trading Post twice. Our experience the first time led us to having them assist…read moreus when we moved to our new condo. We purchased a wood burning stove, we purchased a fireplace screen, we purchased a propane fireplace insert for a fireplace that had been totally disassembled and abandoned. You can see that we contracted for a broad range of products and services from The Trading Post's 2 locations. They have been consistently responsive and helpful to us. I recommend them highly!

Buying was not a problem; delivery was on schedule. However, the light kit for the fireplace was…read morebroken and reordered by John...he refused to answer our numerous calls about this issue and left the payment for labor to install the new part to us. Buyer beware!

Very rude! I simply asked a question and was told to "google" it on my own. Apparently they cannot…read morehelp you unless you use them and pay them. Wow, unbelievable, in the middle of saying something on the phone I was interrupted and told I could not be helped and then they hung up on me.

Good experience with Chimney Needs USA. Pros: prompt scheduling, friendly technician, competitive…read morepricing. Cons: cleaning could've been more thorough, outdated equipment, lacking inspection report detail. Room for improvement, but adequate service.

Victor fixed an old damper for us. He was quick, courteous, and reliable. Will use him for…read morechimney services in the future!