We started off on a rough note because my appointment was rescheduled multiple times on the same day, which was frustrating. I was very close to canceling and gave them a clear ultimatum that if they did not make the next day's appointment, I would walk away.
To their credit, they showed up the very next day and they were on time.
Two technicians arrived and immediately got to work. One was on the roof while the other worked in the basement, and it was clear they knew exactly what they were doing. They also explained that this is a family owned business, with multiple family members working together on the same jobs, which really showed in how coordinated and invested they were in the work.
The scope of work involved installing a stainless steel chimney liner designed to properly vent double gas appliances, upgrading existing connections for safety and code compliance, installing two double tee connections, and finishing everything with a stainless steel top plate and rain cap. They also handled flashing and waterproofing by installing aluminum flashing with ice shield underlayment, carefully removing shingles as needed, and waterproofing the exterior of the chimney to prevent future moisture issues.
What stood out most was their professionalism and communication. They explained each step clearly, answered questions without rushing, and made sure I understood why certain upgrades were necessary. The workmanship looks excellent and very clean, especially considering the complexity of the job.
Despite the rocky start, they ultimately delivered quality work and followed through when it mattered. The finished product looks great and gives me confidence that the system is safe and properly done. read more