They did the install on our fireplace and my wife called for maintenance and the one time they…read morepicked up the phone, the answer was "you guys are far, we will call you back". I left about 4+ voicemails, the last one I stated that, I would write a bad review if I did not receive a call back. Here's my review, HORRIBLE. 11/15/2021 KJB did respond couple of days after and sent a technician, Bill. He came in today, did maintenance and fixed the problem. Very clean, quick and very reasonable with the price. I understand with covid and being short staffed. I need to update bc it was only right so thankyou.

The installation went very smoothly. When we didn't love the way it looked they replaced it with a…read moredifferent set at no cost . Incredibly accommodating

Priced out the fireplace extraordinaire 864 by me in Bellmore. The wait was 12 weeks for…read moreinstallation and there was a significant up charge for an elbow in the venting. Called NYC Fireplaces and spoke to Stephanie who was extremely polite, knowledgeable and helpful. The unit was $2000 less than it would have been from the Bellmore store. NYC fireplaces installed the unit in a week and a half and the install came out perfectly. Raphi meticulously cut the siding for the vent cap and the install came out perfectly. Would highly recommended the team at this store.

As a follow up to my own going dealings with Sal from NYC Fireplaces, Please see the attached email…read moreI just received today! I am going into month 3 of having a nonfunctioning, unuseable outdoor kitchen which still remains a half built shell on my back deck because Sal sold me a damaged, subpar outdoor kitchen which he refuses to provide any level of customer service! This business owner cares about one thing and one thing only... HIMSELF! He does not care what happens to you after your check or credit card clears! As seen in the attached image, Sal from NYC fireplaces has revoked even the smallest simplest gesture of customer service since I wrote a negative review! This man thinks his word is all that matters in this world and does not believe that actions speak louder than words! Another tit for tat expectation from a shotty self centered looser of a business owner! RUN RUN RUN from this company! Go to absolutely anyone else! This man is a thief. This man is a corrupt business owner. My credit card company says numerous people have opened claims against this man! Even the OEM manufacturer of the kitchen island has said they will be refusing to allow this man to represent their company moving forward! Do not fall for all his positive reviews! They are admitted friends who he has leveraged to boost his scores!

I recently decided to have a gas log effect fireplace installed in my living room…read more I was recommended by a friend to contact Victor at Westchester Fireplace to visit my home and suggest the types of product available. I chose a multi tier adjustable gas flame product with remote control, and the price quoted for the entire unit and installation was extremely competitive. The installation was completed speedily and efficiently by an experienced professional and I am very satisfied with my purchase.

The owner is rude and arrogant. I used this company to install 2 gas fireplaces and over the years…read morehave used them to service and clean. These are new owners -- he charged me to install a completely new system last year because the pilot light couldn't be lit. The same issue this year - the pilot won't light. When I called him he demanded money before coming to check the issue and yelled at me on the phone. Stay away from this vendor. In reading other comments it appears he is the same with all customers! FYI - I called my propane company and they came out and immediately diagnosed the issue as a blocked line. I never needed a new system!!

We hired McCrackin's Mr. Chimney to install a remote ignition for our gas fireplace and to change…read morethe log set. Everyone was fabulous, from the staff who handle calls and scheduling, to the folks who performed the work and to Phil himself. We highly recommend this company!!

Excellent service and reliable repair work I Used this…read moreservice after trying a different "fly by night" chimney/fireplace repair company. Mr. Chimney was efficient and very professional. They didn't have the chimney cap I needed in stock but ordered one and returned a few days later and did a great job. I would certainly recommend them and also advise against any other companies saying they are chimney/fireplace repair services- or using similar names. Mr. Chimney is the one that you WANT to use !

Our initial home inspection last year did not include the chimney and we really wanted to start…read moreusing it this holiday season. We needed a chimney sweep + inspection. Pete's company was thorough, professional and very reasonably priced. They showed up the next morning and completed the job in a reasonable amount of time. We used our fireplace that night and very happy with the results. I would recommend.

Pete responded to my inquiry right away and let me know when he could come over. He came right on…read moretime with all of the equipment he needed, and did the job thoroughly and efficiently. I just moved so this was the first time I had the flu inspected. He cleaned it , let me know what he found, explained things well in ways that respected my intelligence without assuming I know anything about chimneys (which I don't! Well I know a little now ha ha). He told me how to use it without getting smoke in the room and what to do if that happens. Pete is knowledgeable, friendly, helpful and very professional. I recommend him highly!

i don't normally write reviews, and apologies for the length of this one, but I have to give a huge…read moreshout out to Rich and Chimney Plus. I have a gas fireplace that would not stay lit. I tried a couple fireplace repair services who replaced every component of the fireplace and concluded that the problem was in exhaust pipe and starving the flame of oxygen. I was told I need to find a chimney guy who would likely have to rip it out and replace it. This would be an extremely messy and costly job. I got Rich's name from recommendations I found on Facebook. After speaking with him a couple times about my situation, he told me he doesn't deal with that type of installation. I told him I was stuck because nobody has been able to figure it out. He offered to take a look and made it absolutely clear that he also may not be able to find a solution. I was impressed by his need to set expectations and told him to come and give it a shot. Rich came the next day and in less than 5 minutes he told me "It's not the pipe, it's something electronic. The fireplace is shutting down, not suffocating." He then went up on the roof to confirm that the fireplace was exhausting as it should. He didn't know what the issue was though, and honestly, he could have left at that point. Afterall, I hired him to check the exhaust pipe, which he did. He began to question me about how the fireplace works and what parts were replaced. Then he asked, "do you control the fireplace from that remote?". I said yes and he asked "have you tried another remote?" The remote is the only part that had not been replaced and nobody ever thought of it being the possible cause. We played around with some settings on the remote and suddenly the fireplace was staying lit. Again, Rich could have left at that point. Instead, he stayed about two hours and read through the entire installation manual to see if there could be anything else causing the issue. He suggested I try a few things (furniture was in the way so we couldn't do it right then). He then left but returned a few minutes later to check the gas lines to be sure they were sufficient to support all of the gas appliances in the house. He was determined to check everything! Rich then left, but called me multiple times that day with additional ideas as he continued to research my fireplace online. A couple days later he left printed copies of the documents he found online in my mailbox. All of this was done as part of the initial call! The fireplace is still working. I think his initial instinct about the remote causing the issue was correct. A couple times that the fireplace went out since then, I played around with the remote and it re-lit and stayed list. I'm going to order a new remote which I'm confident will solve the problem completely. Rich is a rare find. He's a nice guy who cares. He went above and beyond and saved me a lot of headaches and a lot of money. I can't recommend Rich and Chimney Plus highly enough.

We have a fireplace with chimney which was not in use for a few years. Based on the many positive…read morereviews here in Yelp we decided to hire Chimney Plus for an inspection. Chimney Plus owner, Rich, responded to our phone message promptly. We discussed the situation, he was very open about his experience and the cost. On the day of the inspection, Rich showed up on time, and was very thorough and informative. Plus he offered helpful advice regarding other ways of sufficiently heating our home. We highly recommend Chimney Plus, and will definitely go to Rich for all of our chimney advice! Thank you for reading.

My experience with this CF Ford chimney was amazing! They put a cap on my…read morehouse and we're very honest on what i did/ did not need done. Craig and Devon were so kind and left my house cleaner then when they got there. Thank you so much. HIGHLY recommend this company.

Craig and Devin were very professional and courteous. They were very attentive to the issue we were…read morehaving with water coming into the fireplace. They found the problem. We scheduled an appointment to fix the problem and they called to confirm and were on time. We have had a few heavy rainfalls since they came and sealed the chimney and no water has come into the fireplace. I highly recommend CF Ford for all your chimney related work.

We just bought a home with a fireplace. My wife and I had never operated a fireplace and were…read morehoping we could use it for extra heat in the winter. Mike was able to stop by and give us the run down on the condition and what's possible. thankfully The liner is in good shape and we can proceed with getting an insert installed. Mike was thorough in his inspection of the fireplace and we can't wait for the next steps to get the new insert installed for this coming winter. 10/10 would recommend going through Taconic Fireplace for your fireplace needs, they're great to work with.

Highly recommend. Reliable , honest and professional. I had Anthony and his guys disconnect a very…read morelarge and heavy timberline wood burning stove so i could have new flooring done. Reinstalled after flooring was done and installed a new hearth as well. Absolute gentlemen.

Its great to find a company that does good, honest work, and shows up on time. While I'd argue that…read morethis is a pretty low bar, so many times that's not the case. I give Chimney Sweepers a 5 star review because not only did they meet expectations, they also worked around my busy schedule to do the job in a pinch. Further, the work they did involved some construction, and I was super nervous about dust everywhere. Diego ensured that the team fully "tented" the area with plastic. When finished, they cleaned up perfectly. I was very impressed. I'd recommend them for jobs big and small. We intend to have them back for a basic sweep, for sure.

They are wonderful. They were clean, knowledgeable and friendly. I got a text telling me when…read morethey would be here, I did not have to wait hours at home. They did not try and sell me a new chimney liner or have me do unnecessary repairs. We discussed my upgrading my furnace. I have had rotten experiences with several other chimney cleaners over the years that I had not cleaned my chimney in 20 years. I will use them every year and if I ever need chimney or fireplace repairs I will call them.