The installation went very smoothly. When we didn't love the way it looked they replaced it with a different set at no cost . Incredibly accommodating read more

Excellent experience from start to finish. We had a difficult project due to the space constraints and what we were trying to accomplish, but Ken explained everything very thoroughly, no rush or pressure, took his time and educated us. Jason spent over an hour with us sketching out exactly where all everything would go to fit among a lot of other components. The guys who came out (I forget their names, sorry) were great. Explained everything, careful, and did a great job. Super happy with the finished product. Thank you, KJB! read more

KJB Fireplaces - Great fireplace by KJB Fireplaces. - Fireplace Services Near Me - Ramsey, New Jersey

We've being using KJB for our fireplace needs for about 10 years. Just recently did our 2nd install. They've been nothing short of prompt & courteous. Incredibly tidy during install. Great company. read more

Had a problem with my fireplace and they got back to me quickly. The guy did a good job but wow the service call was expensive! $250 just to come out then parts to fix put me back over $300! I think that's a little steep for the hour it took to fix. Just saying. read more

Made appointment and they cancelled without notice on me on the day of service. Unbelievable rude and unhelpful customer service

We used them to install a new modern fireplace in a renovation. They were helpful in finding one the right size as well as teaching us basic things so we only have to call them every few years. The fireplace came with some flaws from the manufacturer and they replaced the piece and it works well. read more

They did the install on our fireplace and my wife called for maintenance and the one time they picked up the phone, the answer was "you guys are far, we will call you back". I left about 4+ voicemails, the last one I stated that, I would write a bad review if I did not receive a call back. Here's my review, HORRIBLE. 11/15/2021 KJB did respond couple of days after and sent a technician, Bill. He came in today, did maintenance and fixed the problem. Very clean, quick and very reasonable with the price. I understand with covid and being short staffed. I need to update bc it was only right so thankyou. read more

Requested service for the unit sold us, called 4 times. Never returned call and can not recommend this business.

This gentleman is very unprofessional in my opinion. He came and improperly measured a fireplace in my home twice. Dealing with his company was so difficult and complicated. He sent me to his showroom, and no one there seemed to have any clue what they were talking about. He ended up trying to sell me low level construction grade products at substantial premiums. I sent him a text because my entire master bedroom smelled like gas whenever I ran the fireplace he installed the day before. He texted me cursing me off not to text him late at night. If it was late, he could have merely said that the following day and I would have apologized. A normal person does not capitalize the use of the F word to a client he tried charging nearly $40k to. I genuinely do not recommend working with this guy or his company, in my opinion. There are other companies like Cozy Dog Fireplace that are so much better and more professional, in my opinion. Stay clear of this place if you can, call cozy dog. They did my other fireplaces and did a wonderful job. Would never deal with this guy again. So unprofessional in my opinion. Also if you read their other reviews, many appear to have never actually worked with KJB. One says they "called" another says they look forward to working with KJB. I think they are fake. Mine is absolutely real. read more

I did everything, showed up to their showroom, called and emailed many times for changing my fireplace. No one gets back to you. Don't waste your time even trying read more

Don't waste your hard earned money here. Apparently, they're plenty busy and in no need of new customers. I called them the morning to confirm the exact time of the appointment but they weren't able to. I then asked that theygive me a 30min heads up. I later receive a voice message that the guy showed up late to the appointment they weren't able to confirm a couple of hours earlier. I then asked whether he could come back the same day because there seemed to be a miscommunication. His response was that there was no miscommunication and that I had simply forgotten about my appointment. He would likely not be able to but would let me know. Seriously? read more

Had my gas fireplace serviced for the first time since I had it 15 years ago. It was acting a bit erratic with it being difficult to ignite and the flame going out for no apparent reason. Craig , the service man, did a thorough inspection and service. It works fine now. Craig mentioned a couple of things that could enhance our enjoyment of the fireplace, but stressed that they were just optional and not required. He was very neat with his servicing of the unit. He was also informative and friendly. He showed up on time and got the job done quickly. He guaranteed his service for a year. read more

Ken and his team provided me excellent installation and service. My fireplace is amazing, I love it and use it often. Professional and perfection is how I describe KJB Fireplaces. Look no further if you want it done right. read more

KJB Fireplaces - Fireplace Services Near Me - Ramsey, New Jersey

We hired KJB Fireplaces to install and build a gas fireplace. Ken was our main contact there and he was always super responsive, honest and patient with my ever growing change requests for our fireplace. In addition every single person that works there's really goes above and beyond to make sure you get your answers and feel 100% comfortable. Overall I really had a great experience and was extremely happy with the final look of my fireplace. read more

We used KJB to install a gas fireplace back in January 2016. Installation went well, fireplace is beautiful. However, right from the beginning, we were never able to run it for very long, as it emits an odd smell that's hard to describe. It's definitely not gas. It's almost like a musty, smoky odor. It's bad enough that we have to shut it off. I had Family visiting last year over the holidays from out of town, and I had the fireplace running prior to their arrival. As soon as my Neice walked into the house, she asked me immediately what the odd smell was, and I told her we had the fireplace on, and we shut it off right away. So right there and then, my Husband and I knew it wasn't just us smelling it. My Mom smells it too, and I can't even run it while she's in my house as she gets a headache from it. To KJB's credit, I called to complain and they did come to check it out for us, free of charge. They found nothing wrong, and asked us to run it a few hours after they left, which we did, but we still noticed the odor, and it hasn't gone away, even now, almost three years later. Don't know what this can be, but sadly, after spending all this money and having it checked out, it's still unusable. It looks nice in our living room, but once then weather turns cold, it's useless, and just for show. We feel bad because we'd love to run it, especially at night while watching TV. Hopefully this hasn't been an issue with other customers. read more

Ken is GREAT!! I had an issue with a gas fireplace not turning off, and he came to my house and fixed it the same day. I cannot say enough about him and his business. I had called 2 other places and both told me to wait until February....really, leave my gas fireplace working improperly for 2 months?? Don't go anywhere else!! read more

Can't say enough about how great the whole KJB experience was!!! from dealing with Laura on the permits to Andrew and Mark for the gas pipe run and installation, the entire experience was fantastic and very professional! For me there is no other option, KJB is the way to go. We purchased the Texas stack unit and it looks great, sounds cool, and creates the perfect look. Chuck read more

They are the best company! We installed two fireplace I Serra with them more then 5 years ago and they stand by their products like no other company we ever dealt with. We were having trouble with the mechanism and after 5+ years they replaced the entire mechanism because it was faulty at great cost and expense to themselves. They are reliable, knowledgeable and always get back to you right away! I would never use anyone else. read more

Called KJB to have a look at gas fireplace in new house I bought. I sent Tim in service some pictures and he recommended a service call. Our gas insert was and older model, but the technician had a look and was able to repair. Changed the thermal coupling and pilot fired right on. Added some embers and looked good as new. He recommended upgrading as some point in future, but said we will still get use out of it. Technician was knowledgeable and would use again. read more

Save yourself time and go here first. After visiting two other stores and leaving one due to an obnoxious owner and the other do to lack of knowledge, we ended up here. They know exactly what they're doing, their showroom is large and there are many people to help. What we had been told we could NOT do by the other places was easy for KJB and at a much lower price. It hasn't been delivered yet, but I have no doubt it will be great. read more

KJB Fireplaces - Anthony and Micko did an awesome job installing a woodstove in my garage this past December 2014! They were professional in every way. I would highly recommend them! TJM, Rockleigh, NJ read more

KJB did an amazing job with our fireplace. We worked with a few people there (they were all great!) but Ken, the owner, worked with us directly as well. I was indecisive having to make a lot of decisions in a short amount of time (from closing to move in) and I was a royal pain but he stuck with us and showed multiple options, talked us through the process and truly went above and beyond in response to my slightly bonkers requests. The end product is also phenomenal and just what I had hoped for, I really love it. I'm so grateful to Ken and the team for their flexibility and for helping us get where we did (they have a lot of patience!!). read more

Wow, these guys are great. From start to finish we were very impressed. They removed an old fireplace and installed an awesome new one. The sales staff and owner are very knowledgeable and honest. The install crew was meticulous, clean, and extremely professional. There were no issues or surprises and anything that came up the handled without a problem. Their prices are fair and they did everything they said they would on time and without "extras". Highly recommend. read more

We had reached out to several companies to help us and these guys are the BEST! Brian was super responsive and I feel went beyond what I would have expected. We had an issue with an older set of remotes that were broken and he was able to figure out the puzzle! Then the service visit was awesome. Bill took the time to walk me through the issues, make sure all issues were addressed, and the fireplaces look awesome! They are a must! I just wish I had found them sooner. read more

Awesome customer service! KJB installed a gas fired log insert into my fireplace about 6-7 years ago. The unit has been great, looks great, works well, etc. Well the remote control stopped working the other day. I changed the batteries but still wouldn't work. So I brought the remote and the remote receiver/unit into KJB this morning. After trying it out and determining it was the remote receiver/unit and not the remote they gave me a new receiver/unit. When I asked how much I owed them for the new unit, the response was "nothing". Now again the unit was at least 6 years old and I am sure out of warranty. I fully expected and willing to pay for it. Now that is GREAT customer service!!! They stand behind their products. Not too many companies do that anymore. If you are looking for anything to do with a fireplace I HIGHLY recommend KJB. read more

If you need fireplace equipment, you should definitely try this company. I needed a screen and the design I wanted wasn't offered as a standard product. Jason listened to me and proposed a customized design from one of their manufacturers. The screen arrived earlier than projected and I picked it up from the store. Unfortunately, when I got home, I struggled to assemble it. I had to take it back to the store to get help. Frank was fantastic! He worked with me for nearly an hour to assemble the mesh screen on the frame -- and all the time he had a big smile. What a pleasure to deal with friendly people. read more

Highly recommend KJB. Ensured my gas fireplaces were operating properly, patiently offered suggestions and provided solutions to minor issues. Ben was a gem. read more

Here is the proof of the continuous lie. They sent us the contract with the wrong color and told us the will change it over the phone - weeks before the job was installed! The many attempts to redo the job was from our side, our calls and requests were either ignored or answered many days later with no clear resolution. They proposed to change at no additional labor but $2,000 for new tile. The cost was way overpriced and they would not allow us to purchase the stone we like elsewhere. After many attempt - from our parts to correct this with KJB we did notify them that we are done - so that is another lie. read more

KJB re-faced my outdated fireplace. They did a beautiful job. Installation was done perfectly and professionally. Would highly recommend.

KJB worked on two fireplaces in our home and the end result is excellent. We visited the showroom and the sales team was very helpful in selecting the proper log sets, doors, stone, etc. The installation team was very professional with great attention to detail (and kept our home very clean). KJB was very responsive throughout the process -- promptly returning all emails and phone calls. I highly recommend KJB. read more

They sold me a fireplace 15 years ago, insist it is still solid, great model. Never worked consistently. Had KJB in many times to "'repair.' Over and over, fireplace still doesn't work....at $100's per visit. Then rude as to returning, '....we came, no one was home...' they say. Not true. I'm done with this money grabbing, unprofessional business. read more