Sharing this review from my extremely frustrating experience with this company. Our gas fireplace stopped working and so we reached out to this company as it was recommended to us by the association in which oversees the complex. To summarize.... After several "mechanics" were sent after days and weeks it seemed, being told it was one thing that was wrong and another thing that was wrong, etc. We were told that it was the module which needed to be replaced. Great I thought... so we paid over 500 dollars. Long story short module was put in, with much bewilderment in the faces of each worker that came and went... and it finally worked! For a hot second.... As soon as they all left, guess what?... never turned on again. We reached out during this whole charade to the office and would just be told that "someone" else would come to "fix" the problem. After going through this over and over again, I finally asked them to stop out of the frustration and placed a stop payment of which I explained. Since they clearly had no clue how to "repair" the fireplace. I could only imagine if it was a bigger issue like a boiler... I'd be found frozen as an archeological dig. I reached out to the association, who told me they would gladly reach out to help resolve this issue. I received one call from "owner" who said he would come out personally to check.... Shockingly... no one ever came. Months have gone by, and we have still been charged, and no fireplace working whatsoever. My wife called yet again, and was told we "refused" service and that is why we were charged regardless if work was done.
I will offer to take down this review and others that will follow, if this company would do the right thing by us and I'm sure we aren't the only ones who have been treated this badly. I myself and wife work in the hospitality industry and would share this with a wide array of people as how not to treat a customer, including but not limited to everyone at the complex where we reside. read more
