These guys are the crew. They came, equipped, dressed professionally and ready to put a solution…read moreto my plumbing issues. BAM, WHAM, BOOM. DONE! I was like, who was that masked man? It was AJ plumbing, someone whispered. They should wear capes though.

I got their name from my neighbor and called them to look at a tricky job regarding a leaking…read morecondenser on the roof of a 2 story building...I also called 3 other contractors to look at it...everyone else said I needed to replace the whole system at a cost of $6500 to $7600 to do the job... Demetri from A-Jay was the only one who was up to date on the latest equipment and recommended a unit to replace the broken one for $3200...with warranties...I went with them and they followed though with an excellent job.... Like my neighbor recommending them to me ...I will recommend them to you.... Bill...845 548 8829

Thanks for coming through again for us Saadeh and team. Glad to have the water leak from the AC…read moreunit fixed quickly. Also appreciate the polite technician who ensured everything was good before he left.

Response on a holiday weekend ! Came next day . Fixed problem & solved another issue guys who…read moreinstalled never did . Tech Abdul & owner Sadeeah excellent, professional beyond !!! Extremely reasonable cost too !

I couldn't have had a better experience with this company. As a person who has no idea how things…read morein my house work, I felt totally at ease and in good hands through the whole process. Jeff arrived right away when my basement flooded as a result of a broken water heater. He explained everything and had the issue fixed quickly. It is so nice to know that I have someone who is dependable and trustworthy to call when I need something done.

First, loved the way they checked on what the issue could be through messages with the pictures…read more Instant feedback on the estimate cost. Second, loved the time they took and the way they cleaned up. It was quick and the result was awesome and professional. Third, although had a tiny leaking issue, they came right back next day in the morning and fixed it quickly. Last, I was worried that I would get some feedback regarding to like "it will be hard to do etc, so the estimate price will need to be adjusted. But turned out I worried too much! They went with the estimate they provided in the beginning, worked on the job without a single complain, and provided fast response and help after service. There was nothing I could complain!! They are awesome! It was a A+++ business with them. I'm just so glad that I was able to find a professional plumber that I could trust for my house.

I have a single family house. My plumber for many decades has retired; therefore I need to find a…read moresuccessor. I tried Grossman due to good Yelp reviews & a friend in Mahwah recommended them. I met with Grossman to swap out a toilet & the water controls in a shower (non-emergency service call). Matt came to my house to provide an estimate. We scheduled a time for him to return a few days later (11/2020). They came and they did a good job. There were no economic surprises. They cleaned up their mess and everything works fine. I've attached a picture of his neat workmanship of the shower cartridge (hidden behind the wall). IMO, he did a good job & I will be using Grossman again.

They showed up on time. Fixed it quickly i would definately use them again. Thanks Anthony.read more

The team quickly responded when I called and scheduled a technician to identify the issue after…read morewhich it was prompltly resolved. They took great care with floors and the room where they had to work demonstrating great professonalism and attention to customer experience.

Was scheduled to come to our building during the heat wave. Called him up to verify he was on his…read moreway, and he confirmed he would arrive after dealing with a client in Elizabeth. 3 hours later, I call, and he states he "does not feel safe" in my area and he terminated the contract. I live in the gentrified portion of Newark, right next to Harrison. There are families walking their dogs every other days and events in the park. I live right next to Rutgers and NJIT, and am covered by their campus police forces. I don't buy him feeling unsafe, since Elizabeth has the potential to be as rough as some parts of Newark (which again, I don't live in). Regardless, if he felt unsafe, he could have told us earlier instead of wasting our time and now we have to find another HVAC in the middle of a heat wave. Do not use this service, they are unprofessional.

These guys are fantastic! We had an issue with our second floor unit during the heat spell this…read moreyear. They went out of their way to make sure my HVAC was working and was very courteous and friendly. Be sure to ask for Rick to come out when you call!!

I have nothing but positive things to say about Emad (Ed) and Sam. I have had them come for hot…read morewater tank installations, pool filler pipe replacement, leaks, AC unit replacement, furnace malfunction, etc. I have used them for 6 years in Saddle River. I've been a homeowner in Bergen County for 20 years and have used various plumbers. Yes, some are cheaper, but I find them less dependable and less available. Then you have folks that have a big fleet and crew, dependable, but a massive price tag to match. With Emad, you're getting the responsiveness and professionalism of a large plumbing company for a small premium. He is extremely responsive, diligent, honest, and excellent at his job. If he can help me out with tips and facetime over the phone while he's busy on another job, he will. Last night I had a plumbing issue with my shower, and he came at 11pm after a full day's work to take care of it. He goes over and beyond. We need more professionals like him.

I can't believe I accidentally went with this company for something after I had already given them…read morea 1 star review. I had another 1 star experience with them. Our boiler stopped working and I gave these guys a call. They came over on short notice and just pressed a reset switch (I swear the switch was basically hidden and could only be found by someone who knew exactly where to look). The company is based in my town and they were gone in less than 5 minutes but charged $80. What I found strange is they put their hard-to-remove stickers on my boiler and water heater (neither of which they installed or did any work on). Later that day the boiler started smelling like gas so I called these guys back up. They refused to come back out to look at the boiler and told me with 100% certainty that my issue was with my chimney. They warned me of shady chimney companies so I asked if they had a company they could recommend and they didn't. I called a well rated chimney company who told me I needed a chimney liner and also told me that my boiler issue would be fixed if I paid them to re-line my chimney. The night before the chimney company was set to start working on my house Professional Service called me to check in. When I told them we were going to get the chimney work done, they asked me how much they quoted and when I told them, they said they had a company who could do it cheaper. I reminded them I specifically asked if they had a chimney company they could recommend earlier and they didn't. I told them it was too late to change our plans. A day after we spent thousands on a chimney liner our boiler continued to have issues. That's when I realized out that our trusty plumber (Peace of Mind Plumbing) also does heating. I had him come over and he showed me proof that the boiler had actually cracked from the inside and needed to be replaced. If I had just gone with Peace of Mind in the first place I could have avoided a lot of unnecessary time and expense paid on the wrong solutions to our issue.

Brett is our HERO!…read more We lost heat in our apartment on the coldest night of the year, just a couple days before New Year's. Real-feel temperatures were in the single digits and negative degrees, so lots of people had frozen pipes and plumbers were nowhere to be found -- backlogged for days. I was dialing every place I could find on Yelp. I was jerked around bad by the bigger guys. Finally, I gave this place a call around 8:30pm on that very desperate Friday night and my call was forwarded directly to Brett's cell phone; he's the CEO. He was out on another job at the time. I described the problem, and Brett suggested we FaceTime so he could see our boiler and try a couple of very basic things with me on the phone to try to get things back up and running. (We're a ways outside his usual service area, and it was a busy night -- so he didn't think he'd be able to get out here. But he wanted to see if he could help.) When I couldn't get it going over the phone, he said "I'm coming out there tonight. We're gonna get your heat back on." Around 9:30pm on that bitterly cold Friday night, Brett showed up with his gear and didn't leave until the job was done after midnight! He was determined to get our heat back on. And he did! Oh, and then he went to another job after he left us at midnight! He's the owner of the business. It was now Saturday morning. But he had folks in need and didn't want to leave them hanging. We can't say enough about Brett. We're so thankful to him and would give this place 100 stars if it was possible. There should be more people and businesses that care about others the way Brett cared about us that night. Please, please support this small business! We are SO happy we did.

This is an unfortunate update following my 5-star review a few years back. I tried to really like…read moreParamus Plumbing and root for them, but after the latest incident, I really have to speak up because what I'm about to describe has happened repeatedly before. I was trying to get a service call out on the AC they installed in 2016, and 5 days later and 3 leaving messages later, they have not had a technician contact me. What is the point of being in a Service industry if your first line of service - communication - is so atrocious? I remember when Brett told me that it's hard to get back to customers in time because he had no receptionist back then and I had given you every benefit of the doubt. Now with an 800 number, multiple technicians, and a receptionist(s), what is the excuse now? And what is the point of receptionist if all they do is to tell me that "they left a message with the technicians, there's nothing more they can do"? I called last Saturday and spoke to a young lady who told me (when I asked her to look up my information) that she "has no access to any information (due to working from a different location a la COVID-19) and that all she can do is to leave a message with one of the technicians" Okay, understandable as long as someone calls back, I thought. Then on Monday an older lady did call back saying they got someone nearby and are trying to work something out so I happily told her to have the guy call me first so I can arrange with the tenant. No calls. I called again on Tuesday and Briana picked up (I think the same lady from Saturday) and I told her my frustration. She just said she can leave a message with them again. There was no apology, no 'Oh I see you called last week, we'll make sure to get back to you this time', no follow up, nothing. And of course, I didn't hear a squeak back from them. So now it's Thursday and I feel foolish for having tried to give Paramus Plumbing a chance to repair their own job. I understand it's AC season and everyone might be busy running around. But what is the point of voicemails and receptionists if you simply cannot be reached or even bother calling back if you're too busy? If they're busy with "big commercial jobs" like Brett told me about back then, then perhaps switch strategy and exit the residential business altogether. If they're still in it, they need to do better and call customers back whether they can or can't do the job. It's basic decency they can afford their customers. They do a good job though not without errors, but be prepared for atrocious communication if you choose Paramus plumbing & mechanical. I went with someone else who was so much more responsive and guess I'll see how good Brett's work was.