This is an unfortunate update following my 5-star review a few years back. I tried to really like Paramus Plumbing and root for them, but after the latest incident, I really have to speak up because what I'm about to describe has happened repeatedly before. I was trying to get a service call out on the AC they installed in 2016, and 5 days later and 3 leaving messages later, they have not had a technician contact me. What is the point of being in a Service industry if your first line of service - communication - is so atrocious? I remember when Brett told me that it's hard to get back to customers in time because he had no receptionist back then and I had given you every benefit of the doubt. Now with an 800 number, multiple technicians, and a receptionist(s), what is the excuse now? And what is the point of receptionist if all they do is to tell me that "they left a message with the technicians, there's nothing more they can do"? I called last Saturday and spoke to a young lady who told me (when I asked her to look up my information) that she "has no access to any information (due to working from a different location a la COVID-19) and that all she can do is to leave a message with one of the technicians" Okay, understandable as long as someone calls back, I thought. Then on Monday an older lady did call back saying they got someone nearby and are trying to work something out so I happily told her to have the guy call me first so I can arrange with the tenant. No calls. I called again on Tuesday and Briana picked up (I think the same lady from Saturday) and I told her my frustration. She just said she can leave a message with them again. There was no apology, no 'Oh I see you called last week, we'll make sure to get back to you this time', no follow up, nothing. And of course, I didn't hear a squeak back from them. So now it's Thursday and I feel foolish for having tried to give Paramus Plumbing a chance to repair their own job. I understand it's AC season and everyone might be busy running around. But what is the point of voicemails and receptionists if you simply cannot be reached or even bother calling back if you're too busy? If they're busy with "big commercial jobs" like Brett told me about back then, then perhaps switch strategy and exit the residential business altogether. If they're still in it, they need to do better and call customers back whether they can or can't do the job. It's basic decency they can afford their customers. They do a good job though not without errors, but be prepared for atrocious communication if you choose Paramus plumbing & mechanical. I went with someone else who was so much more responsive and guess I'll see how good Brett's work was. read more

Brett, and his staff of pros at Paramus Plumbing have done many jobs for me at my home and they've always come through. They're excellent workers, knowledgeable and dependable. My wife and I recommend them highly for any of your plumbing and HVA read more

I called them and asked for an estimate to install Central AC in my home. At first they wanted $175.00 to come out. I had called 5 companies in all, Paramus was the only one that wanted a fee. I balked. I don't pay for estimates. They reconsidered and agreed to come out at a mutually agreed upon date and time to bid on the job. They missed the scheduled time, arrived about 5 hours later. A week or so later I got a vmail that they wanted to discuss the job. I returned the call to their vmail and asked if they could simply send me the estimate in an email. A few weeks have gone by, no estimate. I must say I was not completely surprised. The few interactions I had with them on the phone left me suspect if they would show up. They came across as being not really interested, but we'll do you a favor and come out and bid on the job type attitude. So thanks for the apathetic response to my invitation for you to bid on installing CAC. You helped me narrow down my search for finding the right customer centered company. Thank you for eliminating yourself from consideration. read more

These guys came and replaced my water heater with a tank less system. Seemed promising, but were a pain to get ahold of, and didn't bother with any needed permits. Bye bye NJ rebates... A year later, reached out to the office and to Brett to get maintenence scheduled, and no response at all. We've reached out for literally months, no responses. Turns out, not only did this need maintenance, but the shoddy work has been slowly leaking gas, which was identified thanks to a washer repair tech and confirmed when PSE&G came to red tag or shut off the gas due to safety. Even then, zero responsibility or responsiveness for maintenance or an emergency repair. The only response was full of excuses, and they were only willing to come only in a few days. No show, no response, no follow up (sensing a pattern here?) $700 of repairs (and multiple technicians mentioning the original setup was a hack job) and days of cold shower later, Brett and the office still refuse to get back to me on the maintenance or a follow up on the emergency repair. Don't recommend these guys unless you want no accountability for basic maintenance and expensive service calls. read more

Brett, and his staff of pros at Paramus Plumbing have done many jobs for me at my home and they've always come through. They're excellent workers, knowledgeable and dependable. My wife and I recommend them highly for any of your plumbing and HVAC needs. read more

I hate to write a bad review because Brett did seem to be a good guy the first time we worked with him. In 2015 Brett installed a new outside unit for our central air conditioning. He did a fine job and we had no complaints. We had thought we found our plumber for any future issues. Unfortunately, two years later the unit broke. A part on the unit broke and the refrigerant leaked out. This was not the fault of him but the manufacturer. I reached out to him but at first was not getting an answer, so I called another company who came out and explained what had happened. They recommended trying to get in touch with the company who installed it (Paramus Plumbing) as it should still be under warranty. I was able to reach Brett this time and he said he would come that evening to check it out, and that they guaranteed their work. This was reassuring, until he didn't show up. The next day I reached out to him again and he apologized and said he would come that day. Again, he never showed up. The next couple days I continued to reach out to him without answer. On the fifth day, I left a message on the 800 number voicemail (I had been talking with him on his own phone previously.) He called and apologized and said that he had had a "family emergency." Oh well, it was just a week in July with no air conditioning waiting around in our hot house for him to show up. He then went on to say that he was so backed up with other jobs that he wouldn't be able to help us out (with the work he said he "guaranteed.") To really add insult to injury, in the conversation we brought up the idea of replacing the entire system in our house. To this he said, "well, if you wanted to replace everything, then I could definitely do it!" He didn't have time to look at something he had done and guaranteed, but was willing to drop everything to do a much bigger job. We did end up replacing our entire system, and used Wickersheim Plumbing. They are more expensive, but they are extremely reliable and their guarantee actually means something. read more

One of the better choices for plumbing work in Bergen county. The prices are reasonable and the work is very good.

As a homeowner, my biggest worry when looking for someone to fix something that's broken is that they'll try to rip me off, overcharge, or sell me a service that I don't need. Sometimes, it's a crap shoot when you're basing your decision on Google or Yelp reviews. Either the reviews are poor or outright bogus. Luckily, I stumbled upon this company in my search to get my central air conditioning unit fixed. They didn't pick up immediately, but after I left a voicemail with a brief description of my problem, they returned my call within minutes. When Brett arrived, he immediately diagnosed the problem and showed me what was broken and how much it would cost for the repair. It was a worn out capacitor. He also tested the refrigerant levels; although it was a bit low, he didn't try to get me to recharge my system with (expensive) refrigerant, since cold air was blowing inside. I know jack squat about AC units and if he had told me the compressor or something more expensive needed roaching, I probably would have believed him. However, he didn't. I appreciate his professionalism and honesty. For that, I will use this these guys for my future heating/cooling/plumbing needs. Thank you! read more

Brett is our HERO! We lost heat in our apartment on the coldest night of the year, just a couple days before New Year's. Real-feel temperatures were in the single digits and negative degrees, so lots of people had frozen pipes and plumbers were nowhere to be found -- backlogged for days. I was dialing every place I could find on Yelp. I was jerked around bad by the bigger guys. Finally, I gave this place a call around 8:30pm on that very desperate Friday night and my call was forwarded directly to Brett's cell phone; he's the CEO. He was out on another job at the time. I described the problem, and Brett suggested we FaceTime so he could see our boiler and try a couple of very basic things with me on the phone to try to get things back up and running. (We're a ways outside his usual service area, and it was a busy night -- so he didn't think he'd be able to get out here. But he wanted to see if he could help.) When I couldn't get it going over the phone, he said "I'm coming out there tonight. We're gonna get your heat back on." Around 9:30pm on that bitterly cold Friday night, Brett showed up with his gear and didn't leave until the job was done after midnight! He was determined to get our heat back on. And he did! Oh, and then he went to another job after he left us at midnight! He's the owner of the business. It was now Saturday morning. But he had folks in need and didn't want to leave them hanging. We can't say enough about Brett. We're so thankful to him and would give this place 100 stars if it was possible. There should be more people and businesses that care about others the way Brett cared about us that night. Please, please support this small business! We are SO happy we did. read more

The circulating pump on our heating system started making some loud noises so we shut the system down and checked Yelp to find a plumber. Based on the good reviews I called Paramus Plumbing & Mechanical and Brett came to check it out about 2 hours later. He was super friendly and knowledgeable and got the pump oiled and sorted and provided some good advice for a number of plumbing questions I had. Great guy and I definitely intend to use them for all future plumbing projects. Highly recommended. read more

So glad that I found this place!! Through yelp! Craig was amazing ! He went above and beyond! Will definitely use them for all my AC and heating services! Thank you read more

Brett made a house call on a rainy Friday night to take a look at a steam boiler issue ...let me tell you, this guy is the shining example of great customer service and overall professionalism. He was extremely knowledgable and explained things in a very straight forward easy to understand way. People always tell me that you need a great doctor,lawyer,and plumber. I can now tell those people that my search for a great plumber is over - Brett Pagan definitely fits the role of great plumber. 5 stars - A+ recommendation for Brett Pagan and Paramus Plumbers. read more

Excellent service. Brett is a stand up Guy. Good to his word. His estimate was beyond fair compared to other plumbers. He also finished the job according to his estimate. Would use him again and recommend him to others. read more

I promised myself from the 1st visit that I would write a review but I tend to forget so after today's visit I had to do it. The experience of Paramus Plumbing is impeccable. Today's visit was the kitchen sink, the pipe rotted away from old galvanized piping. The work these men perform are amazing and I'm not saying that because they are cool guys; they are down to earth and you can see they have the passion for their plumbing profession. In my field of work; customer service is everything and I can see it can affect any field and most importantly how well and great you do in your work field. I'm in pure awe. These guys are swift yet precise. They check everything and eye everything out. If they see something suspicious; they will tell you and let you know, what your options are and go from there. VERY easy to work with, very thorough on their work, these men hustle, and their work is top notch. The last few plumbers we have dealt with seemed okay but you can see the difference with Paramus Plumbing. Call Paramus Plumbing and they will take care of your needs. I highly recommend Brett and his crew for your plumbing needs. You won't be disappointed. read more

After installing a heating system that did not work through the winter and cost me $1200 plus five nights in a hotel to stay warm at my expense, Paramus Plumbing finally installed a new system. I am replacing my one-star review with this three-star review. read more

Paramus Plumbing & Mechanical - Thermostat, in working order, showing my house at 54 degrees because Paramus Plumbing charged me $1200 and never fixed the heating. - Plumbing Near Me

Paramus Plumbing is top notch. I am new in town and sometimes it's exhausting to search for a good company and know that you are getting the best service for a fair price. Brett is knowledgeable and honest. Highly recommended! read more

Luke was exceptional!! The three problems I had weren't crazy but he was able to figure out how to fix the issues creatively and saved me a fortune in the process! A previous plumber wanted to open a wall to fix a leaky faucet. Luke found a workaround that has worked perfectly. A bathtub needed to be snaked and he handled it better than any plumber I've ever hired before for this issue. I can't recommend Paramus Plumbing - and specifically Luke - more!!! read more

AC went on the fritz out of nowhere. Checked Yelp and saw how highly rated this business was. Called the 800# at 8pm at night expecting to leave a message. Instead, Brett picked up and we scheduled an appt for the next day. He showed up as scheduled. Brett replaced a few parts and refilled the coolant, and within an hour I was back in business. Good honest work, fair price and a great experience. Highly recommend. read more

Paramus Plumbing did a great job on a recent issue at my home. I have a steam boiler with a small loop of hot water baseboard heat for the addition portion of our home. The small loop would not prime as I was getting my system up and running for the cool season. We just bought the house so it was our first time getting everything set up. Brett from Paramus Plumbing explained everything and provided plenty of helpful insight. He is willing to share his knowledge as he goes through the job. He came out on a Thursday evening around 8pm. He thought it was an easy fix (just a bad circulator pump), but it turned out it still would not prime. He then re-piped the entire set up in less than an hour. That is great if you have to pay someone by the hour. Even after that it would not prime. At this point it was midnight so he called it a day to do some research. The next day when I ran it, It actually primed right away. It could have been an air bubble or something preventing it, but Brett returned on a Sunday evening to install some new valves to bleed it easier. All in all, he is a fair plumber with the knowledge to get jobs finished. He isn't the most expensive plumber, but he will not be the cheapest either. We will be using him again in the future. read more

We had a frozen pipe and I frantically called around trying to find someone to come out ASAP. These guys were able to come to my house within an hour of my call and the service was good. They unfroze the pipe, added insulation around the pipe, and also put up a small piece of foam to stop a draft in my basement crawl space that was causing the pipe to freeze. The only thing is that it was very expensive (around $700) but I guess it's cheaper than dealing with a burst pipe. read more

We are in the process of selling our house and we were away on vacation and suddenly I get a message that there's a water leak coming from somewhere in the pipe stack that runs from the basement all the way to the bathrooms on the the first and second floors. The water was coming down in the basement like someone was taking a shower there. Luckily, I had used Brett about 5 years earlier when I had to replace the central air in the house and he did a great job. I was really freaking out because I didn't know how serious the problem was, how much the walls would be torn up to find the problem, how long it would take to get it done, and of course I was worried about losing the sale. Brett's guys came and found the broken pipe and replaced it with really minimum damage to the walls. I can't tell you how relieved I am, I can finally sleep at night. Brett is just the best, honest and decent, and I would never use any plumber other than him. This guy is a gem! I just want to add that if you need a plumber there is no one else you should use! read more

I would recommend these guys for any plumbing or HVAC needs. We were without AC during the hottest week of the year, he came in, fixed it, and we were back to cold in no time. They are genuine, fair, and will make sure you are taken care of. Was a pleasure to work with. read more

Brett came to our home after hours at 11:00 pm . He was honest and fair with the repairs needed to get our air conditioning going during a heat wave . He has it now up and running and was professional and caring . The price was reasonable and he worked swiftly. We will always use Brett for our home plumbing needs. Excellent job ! Bob and Robbin Pavone read more

Our furnace was not working on Tuesday night and we were desperate to find someone to repair it the next day. Called two places before I found Brett and we are so thankful for his service! Brett came to our house shortly after I called him. He assessed the problem, went out to get parts, and came back to fix it. He stayed until he was sure our heat is back on! The price was reasonable and he is honest. Brett is great!!! read more

Bret really came to my families aide, after trying to unclog a nasty kitchen pipe for days by myself Bret came out that same day and diagnosed the problem and provided a long lasting solution. I'd highly recommend his services as his professionalism is what really set him apart from the rest of the pack. Finding someone you can trust to come into your home isn't easy, but luckily we found Bret to be reliable and very knowledgeable. Definitely someone you want in your rolodex! read more

Awesome Brett came to our rescue!!!! we had no heat last week in the first cold snap of the season. He came and fixed our furnace in 10 minutes, very reasonable rates such a wonderful experience will keep his number in speed dial read more

Typical plumber nonsense. Makes time to get the job, waited all afternoon for Brett to show for the first scheduled visit, never called, I called the next day and heard his excuses, rescheduled, gave up after waiting 2 hours for him today. Next. read more

The best. Brett Pagan is owner, operator of Paramus Plumbing. If you're looking for FAST, AFFORDABLE and professional service - this guy is it. I can't recommend him enough. read more

Gave me an estimate for a house I'm looking to buy that even the seller couldn't refute (hallelujah!) Professional, personable, and affordable - the trifecta of good customer service (which unlike plumbing is something I do know about.) What more could you ask for? read more

My aunt was having an ongoing issue with her plumbing and went through about 4 local companies and no one could get to the bottom of the problem. I called on Brett and asked him to check it out at his first opportunity. He immediately called me back, scheduled something for the next day, did what he does best and permanently fixed the problem. His prices were totally reasonable as my aunt has done this before, he worked quickly and efficiently and all with a great attitude and sense of humor. I have recommended him to 2 different contacts of mine, and we all agree, if anyone asks "do you know a good plumber?" we proudly say "yeah, we got a guy!" :) Thanks Paramus Plumbing, you're the best! read more

Had different quotes from plumbers in the area for drainage issues in my sink and tub and Brett was straight forward over the phone and quoted me the most reasonable price. Arrived on time and got the job done. He also gave recommendations as to what I need to do in the near future to avoid this problem again. read more

Brett is a great guy, provides quick and efficient service, and his prices are very reasonable. Highly recommended!

Brett did a great job helping our tenants fixing the drainage problem. Very enthusiastic and helpful. Was able to come out the day after we called him at 8pm. Price is very reasonable. Definitely my go-to guy for plumbing and HVAC issues from now on. read more

Brett Pagan is a life saver! No plumber wanted to deal with the job with my older home with even older pipes! Brett came and fixed it all! He got it done in a day and even cleaned up the mess! If you need a plumber call Paramus Plumbing for great service from a master! Professional and honest! You can trust Brett to get the job done right!!!!! read more

Plumbing is one profession that seems to have more than its share of either incompetent or unscrupulous or outrageously expensive (or all three together) kind of people. I have had many bad personal experiences. So, how wonderfully refreshing it was to meet Brett of Paramus Plumbing. Everything you read in the other 5 Star reviews is absolutely true. In fact, it was the Yelp reviews that guided me to him in the first place. He picked up the phone himself ( no answering service ) came over promptly, was neat, clean, respectful, pleasant and most knowledgeable. He did his work efficiently and cleanly without leaving a mess behind. And then he pulled out his iPad, entered all the info and emailed an invoice to me immediately. His total charge was fair and appropriate. What more can one ask? Highly recommended! read more

A very good first visit by Brett. He is very flexible with his schedule. His pricing was very reasonable and he's very easy to work with. I got value for my money. Will update this post with any future experiences with Brett. read more

Great work! Brett & Craig were great! Had a really tight squeeze to replace a water heater that had started leaking. They went above and beyond to get the job done! They were professional and good conversationalists as well. I'm very happy with their work and highly recommend them to anyone! read more

Just had Brett remove an old water heater and install a new one. Great job. Very professional. Explains everything clearly and kindly. I find him honest and competent. His pricing was very good as well. I would call him again for sure. read more

Had a clogged up basement slop sink that needed a quick cleanout. Called Paramus Plumbing and they were over in an hour to fix the situation. No hassle, no drama and the job was done well. T. read more

There are not enough good words and stars to be said for Paramus Plumbing, and to Brett and his team. I called Paramus Plumbing when we realized that the house we moved into at the end of August had wired up the furnace to seem as if it was turning on (to pass inspection), however it was actually broken - and in the room my two young children slept, it was getting increasingly cold. Brett came and diagnosed the issue on a Monday night - at about 7:30 pm after he had already been working all day - and then over the course of Monday night through Wednesday night (as more and more problems became evident) Brett spent about 10 hours and got the furnace fixed and basically re-wired as new - he came to my house 3 days in a row, after a long day (not to mention spending the days in between on the phone trying to get the right parts for the repair) - so that my kids would be warm in their room. Brett was incredibly knowledgeable, went over and above out of his way to finish my job quickly, and was personalble on top of it all. Not only would I recommend him, I ended up hiring Paramus Plumbing again a few days later to replace my hot water heater. This time Mark did the installation, and again, was knowledgeable, educated me on the issue and installed the new heater within 1/2 a day. These guys are the only HVAC and plumbers I will ever use again. read more