Mike is really great. He's been out to our house a few times to fix various disasters that other…read moreproviders (one contractor on bathroom reno, and one appliance purchase/install, one other quick thing) have left us with. Always super positive, very thorough, and fixes complete. He's the first person I think of when something occurs, so much so that I remember his name and company name even though it's been years between issues.

I was away on business and not only did Mike and his man come out in a blizzard to get our heat…read moregoing. He did something that was unbelievable to me. He and his man shoveled all the walkways and the driveway so my wife could get her car out in the morning. They did this because they wanted to make sure the repair would work, and after the installation of the part, there was a certain amount of time the system needed to reboot. I repeatedly tried to pay him for all the extra attention and he refused. This is a true pay it forward company. There are few of these type of businesses these days. He limits his client base because it's not about the money it's more of a passion for this guy. I wish you nothing but more success.

Fast, professional service - great communication every step of the way. Would call them again if I…read morehave any more plumbing problems!

From the owner: Welcome to New Era Plumbing LLC, your premier destination for comprehensive plumbing, sewer, and…read moreseptic services. From installations to repairs and everything in between, our team of skilled professionals is dedicated to meeting all your plumbing needs with promptness, precision, and professionalism. Whether you're facing an emergency situation or simply need routine maintenance, trust New Era Plumbing LLC to deliver top-quality service and customer satisfaction every time.

I had an emergency on a Sunday with a leaking toilet. Gave…read morethem a call and an hour later a tech was at the house. Fidel was transparent with what the problem was and gave me a cost effective solution and walked me through it all. Great customer service and technical expertise. I highly recommend them and I'll be calling on them again.

They busted our pipe using a snake and wanted to charge us full price to come fix the pipe…read more We called them before to snake our kitchen drain. We heard a loud bang/ crack, and when my fiancé asked what it was, he said everything was fine. I noticed water trickling in our basement storm door later on, but it was also raining on and off that week, so I thought that might be the cause. I observed for a couple of days and it was definitely coming from our kitchen sink because it was soapy water. I called them and the guy was extremely rude, didn't want to admit they damaged anything, and not willing to work on a solution. Poor customer service.

We ordered a new dishwasher through Home Depot, but they said the pipe under the kitchen sink…read morethat's connected to the dishwasher would need to be replaced in order for them to install the new one. I sent Yelp and direct-website-messages to 7-8 companies. Most of them never even bothered to respond (despite sending follow-up messages) and 2 said they don't do that sort of work even though they are plumbers? WaterMac not only responded quickly, but they were able to come out to inspect quickly, and he was even able to fix it in the same trip. The technician also gave me separate quotes for other things he noticed that could use some work, and I was able to pick and choose which ones I wanted done right then and there, and I have the quotes in my email to reference if I want to go ahead with additional service later on. I can't speak on the price, since I got no responses from other places to compare with, but I appreciate WaterMac being responsive and communicative. The technician Justin was also right on time and very professional. One thing to note is that they charge $60 to come out and quote, but if you go with them for the service too, they will put that $60 towards the bill.

I had a clogged drain in the bathtub. Found this business via Yelp Projects - never realized Yelp…read morecan be so useful in this way. They got back to me quickly with a quote and put me on the list for next day's visit. Igor showed up right on time. My in-laws were instantly impressed that he wore shoe covers in the house. Fixed the issue in expedient manner. Communication was A+ professional at all times. The price is also very good for Montclair area. All in all I will definitely use them again in the future.

Imad was the best plumber I've worked with. I called him at 1030pm Saturday night for a leak issue…read more- he answered right away and came to my house the following morning. Quickly resolved the issue and even asked me if I wanted to complete the project myself as the rest would be easy, and essentially I wouldn't have to pay for certain charges. I declined and said that I would feel safer if he finished the project. He quickly went to a supply store to get the correct parts, installed them, gave me great advice, and great price for everything. I had another plumber come to my house a few days before calling Imad - they immediately said the solution would be to tear down a wall to get to the back of the shower (without even attempting to fix it). This would have cost me thousands of dollars. Imad fixed the problem without having to tear down anything. Also very professional - would highly recommend. Thanks Imad!

We called this company to come take a look at a leak we had coming from our bathtub into the…read morekitchen ceiling. They sent someone the next day, and they said absolutely nothing about a service charge or any kind of charge for coming out to look at the leak. The guy told us that it's an easy fix we can do ourselves. Great. Then he charges us $95 (plus tax because we used a credit card, not having tons of cash lying around) as a "service charge." For coming to the house for 10 minutes and telling us to do the job ourselves!! Unbelievable. If you "have to" charge a "service charge" (and he said it's because we called the company "through Google"?? what??), you absolutely need to tell people that beforehand instead of springing it on them at the end of the visit. It's just so shady.

Great local company, very reasonable prices, no BS. Snaked like 75 ft of pipe thoroughly and it…read moreworks great now

Very quick service, good prices, and very professional. Frank responded very quickly and came…read morewithin an hour of our request to fix and overflowing toilet. We would use him again!

David is great -- extremely knowledgeable, responds quickly, is there when he says he'll be there,…read moredoes excellent work. What more could you ask for? Our go-to guy.

Great service , very professional! Quality work Answered…read moremessages promptly and showed up on time

Second time called and excellent service and fixed a mistake I made, I learned my lesson and will…read moreleave plumbing in the hands of this company. Excellent service

Super-fast turnaround, timely and transparent communication. Will be a repeat customer!read more