We just had our air conditioning/ heating system replaced by On Call. They sold us a 4 ton System by Rudd. Their price was reasonable. They delivered next day, on time. The technicians were courteous, highly skilled and respectful of our home. The job was done in six hours. the finished product is beautifully done. We couldn't be happier. We highly recommend On Call. read more

The best in the business highly recommend them! I usually have Eddie or Vinny and they really know their stuff.

The best HVAC company out there. Eddie and Gene and the whole team are excellent. They fixed an issue that I had with my steam system in the attic quickly and at a fair price. Few months later, I called eddie to ask him few questions about my heating system before I travel and he remembered me and gladly answered them fully without issues. This is the company you should absolutely deal with!! read more

We ended replacing the furnace after all, close to midnight it just stopped working again. Eddie and his crew came on 12/11/25 and took a little under 3 hours to remove the old unit and installed the new furnace. They were very efficient, professional and cleaned up after they completed the installation. We are very happy to have a new furnace considering how freezing cold it has been. read more

My very old central air unit died this past Tuesday, I called On Call and they sent (Eddie) over within 1 hour to help diagnose the issue. My unit which went bad was almost 30 years old. Eddie gave me options to replace with a refurbished unit, but new, buy high efficiency, etc. As I'm planning on staying in my home for a long time I decided to get the best. On call provided a very fair price, provided a senior citizen discount, and quickly ordered me my replacement unit. Today on call came with my new unit which required replacement of the outside part and the part in the attic. They came on time, were very professional, and explained the entire process to me. Before the work started they measured all the entry pieces and found the custom stairs leading to my attic wouldn't have enough space. They were able to take part the steps to get the new unit in and put everything back together perfectly. The install was done perfectly (Mike), super job cleaning up all the outside and inside pieces. Even swept the attic and wiped down the walls. They were super clean inside the house laying down drop clothes and truly made the experience a great one. Ty again on call, your professional work, quick response, and quality work is greatly appreciated! Highly recommend. read more

Duke arrived 15 mins after I called and he put our heater back to life! My husband and I just moved to Staten Island from CA and we have limited knowledge about heating system. Less than a month into the cold season, our heater started to make banging noise. Had some other guy come in to check on it, but night after that, our boiler just wont stay lit anymore. We wanted them to come back and fix it but they couldn't come on a weekend. Ive been freezing in my house already so I gave On Call Mechanical Services a call and Duke came to the rescue right away. He diagnosed what was wrong in a snap and changed the needed part. He also went ahead and diagnosed the banging sound for me even though thats not what I called him for. He provided explanation for what might be causing the sound and made sure theres no air or leak in the heating system. He also gave me information on the status of our boiler (like which parts have been replaced and which are old). At the end of it, he did not overcharge me at all. It was a fair price for the part and diagnostics. I recommend their service 100 percent!!! read more

My wife and son smelled what they thought was freon last night, and turned off the system. This morning, Sunday on 4th of July weekend, I called On Call, left a message, and quickly got a call back. Then Eddie arrived from NJ, diagnosed the problem as the fan blowing over condensation. Sometimes, hearing that there's really nothing wrong is the hardest answer to hear, but I absolutely believed Eddie. Time proved him right. No more smell. Honesty and integrity on a holiday weekend. It doesn't get any better than that. read more

So I was installing an ecobee thermostat.... Having been on the phone with ecobee customer service and going nowhere I figured, the heck with it, I'll just pay for an HVAC tech to install. I called and explained my situation...where I felt the problem was.... I had an idea of what was going on and Gene took the time and walked me through some troubleshooting... Turns out it was a simple fix of a blown fuse on the air handler. Instead of charging me they took the time and walked me through the problem solving on the phone. On call will be at the top of my next home improvement project. John Orecchia read more

Turned out they were the most honest and cheapest and reliable and kind as well . God bless them . I highly recommend them... (2 of the popular ones totally tried to overcharge me , seeing I was alone , not knowing I did my homework ). I highly recommend THIS company . I can't believe that they had good old fashioned integrity . I had a question and small problem and immediately they came back to correct v everything . Perfection! read more

Response and communication is good. Workers were informative, polite and helpful. Quality of work was good. I would definitely use this service again as well as recommend to others. read more

Gene got in contact with me promptly after I sent out a Yelp Quote Request. We made plans to meet the next morning, for him to inspect my short cycling furnace. Like a true professional, he showed up early and got right to work troubleshooting the problem. He made an effort to explain exactly what he was checking and what he thought the issues were. While we both agreed that the furnace was old, he didn't pressure me to get a new furnace. Long story short, we were able to get the unit running again in short order. I researched most of the HVAC companies in Staten Island before I contacted Gene at On Call Mechanical Services. He has a Hvacr license, seems very reputable, and has overwhelmingly positive reviews. I fully recommend giving him a call for all your HVAC issues. read more

My Trane furnace was making a strange noise. I called On Call, someone arrived within hours, diagnosed the issue quickly, had to come back with the part, made the repair and included a full tune-up. They are responsive and reasonably priced. I highly recommend them. read more

Gene and his crew installed a new central air ac unit this summer in my house. They came very highly recommended to me from my father who had his boiler fixed a few years ago . They were very prompt and professional and cleaned up too. They were also fair in prices , as compared to other estimates I received. They did a great job read more

Picture this: Sunday, June 25th, the beginning of summer season, and your 10 year-old air conditioning system out in Williamsburg starts whooshing around warm air instead of cold. Who you gonna call? I WISH I had called Gene and On Call Mechanical Services right away. Instead, I called someone else on Yelp who responded right away but was completely incompetent! After the first person messed up, I went back to Gene. He returned my call immediately. He was professional, polite, knowledgeable. He came out to Williamsburg a couple days later, fixed the initial problem, fixed the problem the FIRST guy created, and did it all efficiently for a reasonable price. No attitude, no drama, just solid quality service. I wish there were more people like Gene who were trustworthy. For future issues and maintenance I know I will be starting with On Call and recommend others do the same! read more

Highly recommend!!! Eddie was professional and so patient with all my questions. He and his guys were on time, did an excellent job, and cleaned up before leaving. Will definitely use them for all future heat/AC issues. read more

We called On Call one morning when he had some trouble with our new 1-year old AC. Gene the owner is who we spoke to on the phone that morning and he was very pleasant and accommodating. A technician named Eddie came to the house to help us out. After a quick look at the system, he noticed that water was backing up within the unit. He quickly pumped out the water and we secured the problem. Overall, they were quick, efficient, pleasant and reasonable. We will be using On Call for future needs. read more

We noticed our central AC system leaking a lot of water last night. I called On Call this morning. They showed up in about an hour and fixed the issue quickly. I'm very happy to have the AC back up and running. read more

Exceptional service. During the coldest days of the winter a few weeks back, my parent's heater broke down. Gene was able to send his team to their house within minutes. After evaluating that they were dealing with a 30 year old furnace, Chris who was sent to the house, thoroughly explained our options and worked with Gene on offering us a reasonable price. He provided my dad electric heaters to keep him warm for the night before returning the following morning. Chris, Eddie, Vinnie and Joe were patient in answering any questions my dad had and did a great job replacing the furnace. There was a slight hiccup in communication on the AC unit, but Gene rectified the issue almost immediately, which I appreciated. Not to mention, I live out in California and all the correspondence was done over the phone, so thumbs up for running a reputable and reliable business! Thank you!!! read more

I was having ongoing issues with my HVAC system and had used a different company, previously, who misdiagnosed the problem. My system stopped working and I called On Call, yesterday, to see if someone could come out and take a look at my system. I spoke with Eddie who came by my residence at the end of the day and took the time to show me what was really happening and I would either have to replace most of the system or could get an entirely new system installed. He promptly gave me quotes for both options, without any sort of pressure, and I ultimately decided to have the system replaced. I was able to have the system put in the very next day (today) which was great due to my scheduling difficulties and the impending weather changes. This company was truly professional at every step and exceeded any and all expectations. I am very grateful and happy with my experience and would highly recommend this company to anyone. Thank you for everything! read more

Awesome experience from start to finish! Prompt response to my call for service. Excellent job installing my new boiler. Experienced, efficient, quality work. They left my home neat and clean and all the workers were pleasant. Eddie and Gene (the owner) are attentive to detail and make you feel like family. They had installed my dad's boiler a few years ago and have the dad seal of approval! And I have a really picky dad!!! Don't know why my user name shows I'm in San Francisco, I am in Staten Island. LOL read more

Purchased a groupon for a tuneup service. Calling and getting an appointment was extremely difficult. I had to call more than 5 times over a time span of 2 weeks in order to lock down on an appointment. In term of service, it was subpar at best and not very professional. Made the wrong diagnosis; originally said certain part should be replaced and would cost $650. I called another technician after and he said everything is fine, and that the on-call technician didn't take the time to fully understand how my heating system is setup. Overall, i wouldn't use on call again. read more

Good group of guys. We've used them a couple times for my buildings central air and they have come through on all occasions. Would recommend and use again. read more

Eddie came out for a quote with another installer - I didn't get his name but both were very nice. My Furnace was so ooold, inefficient, and finally broken. They quoted me the cost to replace it and came 2 days later to replace it. I didn't shop around for prices by getting other in-person quotes, so I can't say if price wise they were the best, but looking online, they were in the range - maybe just a little over for the average cost for install & removal (depending on the site) for the size of furnace I was installing. Service wise I was very pleased. On replacement day, 3 installers came, they were on time, when they were finished they cleaned up better than it was when they got here , they explained things to me, were patient with my questions and answered everything I asked, they were courteous and very professional. I love my new furnace and my warm home :) I was very pleased with them, I would recommend them and would use them again. read more

Boiler stopped working on a Saturday night. We call, someone showed up within half hour. 20 mins later heat was back on and sensor replaced. Professional, honest, didn't try to overcharge us when it's clear we don't know much about heating systems and etc. Price paid was even less than what was originally quoted. Answered q's and gave us some tips on how to maintain heating and ac. Great service! read more