Quote to Replace Central Air System Arrived on time…read more Provided a reasonable and fair quote. Explained replacement systems vs my old system Started and completed the job in 1 day.

They helped us a great deal getting our old furnace removed. We are so relieved! It was a very…read moreold furnace.

Had one of our 2 AC units go out. Given they were old, using R-22 Freon, another company stopped…read moreby and said only solution to replace for $8K-$15K without really assessing. Blueray (Sam) came by and found that a broken wire (thanks Huskies) was all that was causing the issue and the unit was just fine. One hour later that was repaired (plus some advice on cleaning the units) and we saved ourselves thousands based on real advice and much better quality than the other place we called first. Highly recommended based on quality, thoroughness and friendly service. Plus was in and out same day I called.

Great service, efficient, knowledgeable and pleasant to deal with. I had called a local AC service…read moregroup and was scheduled for a week out. We had no AC on the second floor and needed it fixed ASAP. I searched on Yelp and found Blueray Heating and Cooling, I called them and was told they would have someone there in two hours. Matt showed up on time found the problem and explained everything that needed to be done. Matt had the parts on his truck, fixed the problem, tested and cleaned the unit and now we have a cool second floor. I highly recommend Bluray Heating and Cooling.

Response on a holiday weekend ! Came next day . Fixed problem & solved another issue guys who…read moreinstalled never did . Tech Abdul & owner Sadeeah excellent, professional beyond !!! Extremely reasonable cost too !

Thanks for coming through again for us Saadeh and team. Glad to have the water leak from the AC…read moreunit fixed quickly. Also appreciate the polite technician who ensured everything was good before he left.

We ordered a new dishwasher through Home Depot, but they said the pipe under the kitchen sink…read morethat's connected to the dishwasher would need to be replaced in order for them to install the new one. I sent Yelp and direct-website-messages to 7-8 companies. Most of them never even bothered to respond (despite sending follow-up messages) and 2 said they don't do that sort of work even though they are plumbers? WaterMac not only responded quickly, but they were able to come out to inspect quickly, and he was even able to fix it in the same trip. The technician also gave me separate quotes for other things he noticed that could use some work, and I was able to pick and choose which ones I wanted done right then and there, and I have the quotes in my email to reference if I want to go ahead with additional service later on. I can't speak on the price, since I got no responses from other places to compare with, but I appreciate WaterMac being responsive and communicative. The technician Justin was also right on time and very professional. One thing to note is that they charge $60 to come out and quote, but if you go with them for the service too, they will put that $60 towards the bill.

I had a clogged drain in the bathtub. Found this business via Yelp Projects - never realized Yelp…read morecan be so useful in this way. They got back to me quickly with a quote and put me on the list for next day's visit. Igor showed up right on time. My in-laws were instantly impressed that he wore shoe covers in the house. Fixed the issue in expedient manner. Communication was A+ professional at all times. The price is also very good for Montclair area. All in all I will definitely use them again in the future.

Brett is our HERO!…read more We lost heat in our apartment on the coldest night of the year, just a couple days before New Year's. Real-feel temperatures were in the single digits and negative degrees, so lots of people had frozen pipes and plumbers were nowhere to be found -- backlogged for days. I was dialing every place I could find on Yelp. I was jerked around bad by the bigger guys. Finally, I gave this place a call around 8:30pm on that very desperate Friday night and my call was forwarded directly to Brett's cell phone; he's the CEO. He was out on another job at the time. I described the problem, and Brett suggested we FaceTime so he could see our boiler and try a couple of very basic things with me on the phone to try to get things back up and running. (We're a ways outside his usual service area, and it was a busy night -- so he didn't think he'd be able to get out here. But he wanted to see if he could help.) When I couldn't get it going over the phone, he said "I'm coming out there tonight. We're gonna get your heat back on." Around 9:30pm on that bitterly cold Friday night, Brett showed up with his gear and didn't leave until the job was done after midnight! He was determined to get our heat back on. And he did! Oh, and then he went to another job after he left us at midnight! He's the owner of the business. It was now Saturday morning. But he had folks in need and didn't want to leave them hanging. We can't say enough about Brett. We're so thankful to him and would give this place 100 stars if it was possible. There should be more people and businesses that care about others the way Brett cared about us that night. Please, please support this small business! We are SO happy we did.

This is an unfortunate update following my 5-star review a few years back. I tried to really like…read moreParamus Plumbing and root for them, but after the latest incident, I really have to speak up because what I'm about to describe has happened repeatedly before. I was trying to get a service call out on the AC they installed in 2016, and 5 days later and 3 leaving messages later, they have not had a technician contact me. What is the point of being in a Service industry if your first line of service - communication - is so atrocious? I remember when Brett told me that it's hard to get back to customers in time because he had no receptionist back then and I had given you every benefit of the doubt. Now with an 800 number, multiple technicians, and a receptionist(s), what is the excuse now? And what is the point of receptionist if all they do is to tell me that "they left a message with the technicians, there's nothing more they can do"? I called last Saturday and spoke to a young lady who told me (when I asked her to look up my information) that she "has no access to any information (due to working from a different location a la COVID-19) and that all she can do is to leave a message with one of the technicians" Okay, understandable as long as someone calls back, I thought. Then on Monday an older lady did call back saying they got someone nearby and are trying to work something out so I happily told her to have the guy call me first so I can arrange with the tenant. No calls. I called again on Tuesday and Briana picked up (I think the same lady from Saturday) and I told her my frustration. She just said she can leave a message with them again. There was no apology, no 'Oh I see you called last week, we'll make sure to get back to you this time', no follow up, nothing. And of course, I didn't hear a squeak back from them. So now it's Thursday and I feel foolish for having tried to give Paramus Plumbing a chance to repair their own job. I understand it's AC season and everyone might be busy running around. But what is the point of voicemails and receptionists if you simply cannot be reached or even bother calling back if you're too busy? If they're busy with "big commercial jobs" like Brett told me about back then, then perhaps switch strategy and exit the residential business altogether. If they're still in it, they need to do better and call customers back whether they can or can't do the job. It's basic decency they can afford their customers. They do a good job though not without errors, but be prepared for atrocious communication if you choose Paramus plumbing & mechanical. I went with someone else who was so much more responsive and guess I'll see how good Brett's work was.

Steven and his team are super efficient, professional, and respectful. Our house needed a 2nd unit…read moreinstalled for upstairs and they worked with us all the way thru. We no longer need space heaters in the winter and portable A/Cs in the summer in the bedrooms! They went above and beyond and I would recommend them to everybody.

Terrible experience from start to finish. I had two techs come to service my PTAC units. One did a…read moregreat job, the other didn't even bother cleaning the filters in my master bedroom. Immediately after the service, my 4-year-old PTAC started making noise and the thermostat stopped working properly. I called them back, and they sent a tech who insisted nothing was wrong--clearly to avoid holding the first tech accountable. I then hired another company, who found a leak and confirmed the unit was losing freon. When I confronted YuHan, she claimed it was "impossible" their first technician caused the problem and that their company "never makes mistakes." That's hard to believe when they couldn't even clean a filter. She asked me to send pictures and receipts, but it's pointless--she'll just deny responsibility no matter the evidence. She basically said I am lying. I attached a picture, this was AFTER the "cleaning". You can see the line thats leaking. The rep went as far as saying I am taking pictures of a third unit they never serviced, as if I am trying to scam them for a machine that wasn't working. Its ridiculous There are far better companies out there, and I can recommend a few. My advice: stay far away from these guys.

I have a home warranty contract with Direct Energy protection plan. When my dishwasher broke I…read morecalled Direct Energy. They assigned the job to The Right Way Hvac in Lodi. I thought they would never come from that far away, Nathan from Right Way assured me they come up my way a couple of times a week. I asked for a call from the driver when he was about 30 minutes away, and he did. My husband went home to meet them and was very impressed with their timing, experience and respect for our home. They fixed my dishwasher and ordered a part to be put on in the future to make it run more efficiently. I would recommend them and give them 5 Right way ordered the part for my dishwasher, kept in contact with me as to when they could install it. I told them to schedule the appointment for when it's convenient for them because my dishwasher still worked so it wasn't urgent. They texted me, called me and emailed me to set up an appointment that fit my schedule. Before They installed the part they showed me what the problem was. They were very quick with the installation but made sure everything was working properly before the left.

Was scheduled to come to our building during the heat wave. Called him up to verify he was on his…read moreway, and he confirmed he would arrive after dealing with a client in Elizabeth. 3 hours later, I call, and he states he "does not feel safe" in my area and he terminated the contract. I live in the gentrified portion of Newark, right next to Harrison. There are families walking their dogs every other days and events in the park. I live right next to Rutgers and NJIT, and am covered by their campus police forces. I don't buy him feeling unsafe, since Elizabeth has the potential to be as rough as some parts of Newark (which again, I don't live in). Regardless, if he felt unsafe, he could have told us earlier instead of wasting our time and now we have to find another HVAC in the middle of a heat wave. Do not use this service, they are unprofessional.

David saved the day! Both my toilet and my shower broke in one day. He answered my call on a Sunday…read moreand on Monday he replaced both the toilet that had a crack in it and the shower fixtures because the knob broke and the faucet was leaking. Very professional, hard-working, and honest! I finally have a plumber that I can trust. The proof is in the name and the name of the company is very fitting. Thank you, David!!

Great service , very professional! Quality work Answered…read moremessages promptly and showed up on time