Not only did Mr. Brent Pagan have an in depth conversation with me about the potential plumbing issue while he was at home, but also PPM also made my appointment for the same day! What a breath of fresh air after dealing with rude people for Roto Rooter. Trustworthy and affordable as well. Thanks! read more

Brett's and Paramus plumbing is magical. He comes so quickly even though it's last minute and he works super late to accommodate everyone. He is pretty reasonable price wise and does a good job, but is quick and efficient. Thanks! read more

There are not enough good words and stars to be said for Paramus Plumbing, and to Brett and his team. I called Paramus Plumbing when we realized that the house we moved into at the end of August had wired up the furnace to seem as if it was turning on (to pass inspection), however it was actually broken - and in the room my two young children slept, it was getting increasingly cold. Brett came and diagnosed the issue on a Monday night - at about 7:30 pm after he had already been working all day - and then over the course of Monday night through Wednesday night (as more and more problems became evident) Brett spent about 10 hours and got the furnace fixed and basically re-wired as new - he came to my house 3 days in a row, after a long day (not to mention spending the days in between on the phone trying to get the right parts for the repair) - so that my kids would be warm in their room. Brett was incredibly knowledgeable, went over and above out of his way to finish my job quickly, and was personalble on top of it all. Not only would I recommend him, I ended up hiring Paramus Plumbing again a few days later to replace my hot water heater. This time Mark did the installation, and again, was knowledgeable, educated me on the issue and installed the new heater within 1/2 a day. These guys are the only HVAC and plumbers I will ever use again. read more

Brett is fantastic!! I feel very lucky to have found him!!! I did my research this time, having had awful past experiences with plumbers. Brett was so kind, professional and found our water leak and fixed it beautifully. 5 stars read more

It's hard to describe how easy and pleasant it was to work with Brett and Chris. We discovered that we had mold in our A/C system and two units had to be replaced. Of course we wanted to get the units replaced as soon as possible and Brett came over evaluated the situation, and did the whole job within 3 days. The price was considerably less than another plumber who I had originally called. As long as we live in the area, Paramus Plumbing will have us as customers. These guys really are the best. read more

I used this plumber named Brett to replace my broken hot water valve under the sink to connect to a replacement dishwasher. I paid $185.00 After he and his partner left, it leaked. We called and told us to buy a plug. My husband went to Home Depot, Lowe's and other plumbing stores with no success. Brett sent his assistant the following day and purchased more plumbing supplies. I paid another $50.00. It leaked again. I called and emailed repeatedly for days with no response. In spite of their 90 days guarantee, they did not honor it. It is disgusting and deplorable. I would not recommend this plumbing company. read more

Once again, Brett Pagan came through! It's 11:30pm on a Monday night and Brett's still hard at work on the plumbing in our house! I can't say enough good things about him. All in one night we have new pipes as the old ones were leaking/corroded, and a new Rheem hot water heater. He's trustworthy, reliable, and a genuinely nice guy. 5 stars! read more

We needed both a furnace and a hot water heater and Paramus Plumbing gave us a fair price and did a great job for us. There were no surprises or nonsense- just hard working plumbers doing a very professional and honest job. read more

First time he came gave me an astronomical estimate. It was double what I got from 2 other plumbers. Reviews on Yelp were so positive I called again for another job. He never returned my 3 phone calls. read more

First time user for this company. What initially made me call was the great reviews. I had an AC issue last Saturday, so I called them. Brett picked up the phone himself. We discussed the issue at length. He said he would come over in three hours. Three hours later he knocked on my door. Brett found the problem and within one hour I was up and running. He is very knowledgable, professional, and gave me very fair price for this emergency call. I highly recommend this company to all. read more

I had a great experience with Brett and his crew. They worked well into the evening to make sure that my kitchen sink was snakes and draining properly. When I was in need of assistance again, Brett made sure that I was not left hanging and that I was seen by someone that weekend. I would definitely call Paramus plumbing and mechanical again! read more

Exceptional work! I received excellent service from Paramus Plumbing. The prices are absolutely reasonable and very affordable. The work is meticulous and done in a timely manner. Happy to report I haven't had a problem since. It's rare to find anyone that does their work efficiently and effectively; I can confidently say Brett does both. I would recommend Paramus Plumbing time and time again! read more

Bret is a great guy! When we had a heater vent making loud noise, we were told to replace entire heater. But Bret was the only one who came to look at the vent with open minded. He offered to come without even charging a fee as he was curious to learn about the problem. He fixed noise by dismantling and reassembling the vent unit and noise went away and he charged us usual visiting fee and saved us a lot of money by not recommending to replace the unit in first place. I highly recommend Bret for all your plumbing and heating needs. He was honest and willing to try few things before making you spend tons of money. read more

Ripped me off. Partly my fault for not doing more research into the going rate, but two contractors have told me he charged more than twice what the job was worth. He said it was a really complicated job, would take a full day, told me it had to be for a set price. Ended up finishing in two hours and still asked for full price. Don't feel like I was treated honestly. read more

Very glad and happy I chose Paramus plumbing. I had a water heater that flooded my basement around midnight and Brett picked up even when it was very late. He was able to come first thing in the morning and was very honest and did an awesome job with the new installation of the water heater. I will definitely be using this company for any future plumbing work and recommend him to anyone who needs a plumber. read more

After calling a few plumbers in the area, my husband and I decided to go with Paramus Plumbing to fix our slow shower drain. After having a negative experience with a previous plumber, we wanted to make sure we went with someone we could trust. Brett was really nice over the phone and was very accommodating in finding a time that worked with our schedule. He's honest, efficient, and knowledgeable and did a great job. His price was very reasonable, and he also gave us advice on other plumbing-related jobs in our house. I highly recommend him to anyone who needs a plumber. read more

Brett's great and I highly recommend him. He's really friendly, professional, and a talented plumber. He came by after hours to fix my furnace. He knew right away what the problem was and fixed it super fast. His pricing was also really reasonable. I will definitely call him again. read more

Brett is the best plumber you can find!! He is very caring and knowledgeable about all plumbing/hvac issues. Whenever I have an emergency such as my water heater bursting or a minor fix like adjusting the water temperature, he always makes it a point to get to you asap! He also will never rip you off like many of the plumbers out there. He is very fair priced and 100% trustworthy! I would recommend him to anyone who needs a reliable and trustworthy plumber. He truly cares! read more

This seems to be our year for Plumbing issues -- at the height of the rain storm, our sump pump stopped functioning, so Brett and Craig immediately arrived to save us from a potential basement flood! We've started saying a day without Paramus Plumbing is like a day without sunshine...haha! Well, needless to say, this terrific company is high on our list of "who ya gonna call!" Thanks Paramus Plumbing!! read more

BELIEVE THE HYPE. These guys are awesome. Woke up with no heat this morning and its freezing outside. Called them first thing in the morning and all of Brett's guys were on jobs. I've got a 2 year old and a 4 year old and had to get them out of the house because it was so cold. He understood my situation, told me all of the preventative measures to take in the meantime and he went out of his way to send Mark out to do a diagnosis (although he was on another job 20 minutes away). Mark got here earlier than they even estimated and diagnosed the problem in 5 minutes. Problem was, we had ADT here yesterday installing our alarm system and they must have flipped the switch off that controlled the boiler (we just moved here and was unaware this wall switch in the basement operated the boiler...I know stupid me). Anyway, I was all ready to write the check out for the service call, but Mark refused to charge me. I'm a business owner and have dealt with a lot of different contractors over the years for HVAC, plumbing, electrical, fire...you name it. I don't know of any company that would operate with such honesty and not take the money. If I could give these guys 6 stars, I would. I'll be sure to call up Paramus Plumbing next time I have an actual problem. Thanks guys! read more

First of all Brett answers his own phone and we did not have to leave a message and wait for him to return our call. Very impressed with his professionalism and his easy explanations. He was neat and tidy and his rates were reasonable and fair. I would highly recommend his service. read more

Just like the ratings on this page, they are highly recommended to use for plumbing/hvac. They went above and beyond to finish the job and serviced other problems that they noticed. Prompt replies made it even easier to deal with. Will use again! read more

Brett called back right away, gave an honest assessment, came on time for both estimate and the work. Stuck with the job until finished, held to his estimate with none of that bait-switch that many in the service industries seem to do these days. He even fully appreciated our Elvis bathroom... Thumbs Up! read more

Brett is such a great plumber/HVAC guy in addition to being friendly and personable. He conveniently came out to my home to change out my hot water heater and did a great job. People like this are very hard to come by. His price was competitive. Would use him again, in fact he is going to be my go to guy from now on. read more

I was in need of changing a leaking hot water shower faucet. I tried one company and they treated me like they didn't need the business. Very short, curt, and straight to "business". So I jumped onto Yelp and came across Paramus Plumbing. I couldn't get over all the positive reviews, so I just had to try them out. I got a hold of Brett, he treated me with a professionalism mixed with an old fashion type of customer service. The kind of service you don't see anymore from companies. It seemed like I've been doing business with him for years. It was a very down to earth type conversation. Very honest and opened, not the type you normally get from a plumbing company. Which typically is cut and dry, this is the price per hour and we are going to charge you an arm and a leg just to come see you. Brett came out within 24 hours, took a look at it and got the job done. The best part, I can tell you I still have my arm and leg. Fair price and very knowledgable, actually almost an educational visit. Found out they also have a HVAC license. Paramus plumbing found a new customer with this experience. I know my 27 year old central air conditioning system is going to crap out soon. When it does I got the company to get the job done. Paramus plumbing is a must call, see what Bret can do for you. read more

Just wanted to send a quick note expressing how thankful my family was after contacting Brett and Craig at this company. Our HVAC system died last Wednesday night (the first day of a heat wave) and we were expected to have a BBQ that Saturday. Additionally, we have two very small children and two dogs, so naturally we worried about how hot our house would get without air. We contacted Brett on Thursday morning, and within two hours Brett (the owner) and Craig were inspecting the issues, by the end of the day all the equipment needed for the job had arrived at our house. Friday morning, Craig and another worker were at our house by 8:30am and worked through the day, moving around other jobs that they had booked due to the priority of our house having no AC. The job was completed on the same day, and we were charged less than the initial estimate Brett gave us. I cannot speak highly enough about their professionalism and "straight shooter" attitude. I do not plan to use another company again, and recommend them to anyone. read more

Brett Pagan: Honest, dependable, kind, ethical. Did great work with high end products and fair pricing. Explained everything to me after installation and left the area clean. Thank you Brett!!! read more

On one of the hottest weeks this summer, my ac gave out. Both the upstairs and downstairs units stopped working, needless to say the situation was dire. I called Gold Medal Services initially, and after about 30 seconds the repairman looks over at me and states that both units needed new motors. After having been quoted close to 3k for replacement/repair I sent the salesman disguised as a repairman on his way. I began searching again and contacted Brett over at Paramus Plumbing who came by that same day. The moment Brett began to take out his tools and inspect the units, it was like night and day with the other company that came. His professionalism and expertise were evident immediately. Once he diagnosed the problem, which by the way had absolutely nothing to do with any motors!! He provided an in depth explanation of the problem, the kind only someone who has really studied the subject could give, and then quoted me a more than fair price. Forewarning all along that he would do everything in his power to get both units back up and running but it was not 100%. He came back the next day in the morning and shortly after, one of the units was once again fully functional. He literally spent all day working on the other unit, in close to 100 degree weather, and despite his incessant attempts, there was simply nothing to be done but to replace the unit. Although I decided against that, he provided me with every possible option to work with me in reducing the cost of the replacement. Even offering to put the repair money towards the new unit. Brett is truly a master of his craft! I can not recommend him enough. If you are looking for a true expert that is honest and will go above and beyond to help you, do no hesitate to contact him. Customer for life over here, and will recommend to everyone I know. read more