We purchased fireplace doors from Alternative Heat. They walked through our options with us,…read moreexplained the various pros and cons while giving us time to make a decision. The turn around time was super fast, and we ended up having the doors installed within a few weeks, just in time for a big blizzard. The install was quick an professional and they ended up identifying some safety issues with our chimney (not a chimney scam - they told us to contact whatever reputable mason we usually deal with, which we did, and he confirmed what they told us). I'd recommend them to anyone. Plus the doors are so much nicer looking than the options available from a big box store.

From the owner: Warm Up Your Room With A New Fireplace…read more Alternative Heat is fully insured and bonded for repair, sales, and installation of a wide range of products from well-known manufacturers. Our experts always welcome the chance to design and install your new custom fireplace or bring your old, tired fireplace a fresh look. Everything we do is backed by our adherence to proper and safe installation. Be sure to get the necessary information about your space before coming to see us so that we can make installation as safe and fast as possible. Are you ready for another cold winter? If you don't have one of the systems from Alternative Heat in your living space, you may not be as ready as you think. Avoid a chilly heating bill this winter with gas fireplaces, wood stoves, and other alternative heat sources from our company in Paramus, New Jersey. Family-owned, our business specializes in budget-friendly, efficient sales, repairs, and services of energy-efficient heating systems and other products. Everything we sell adds more warmth and comfort to your home while keeping costs low for your wallet. We are proud to have the following certifications and affiliations: National Fireplace Institute Certified Specialist # 102775 NJ Contractor's License # 13VH01727100 MAPMPBA Certified

I would be remised if I did not share my happiness of my recent gas log installation by Light My…read moreFire. The log set has given a black hole in my living room life. Regular wood became a mess especially when there was a wind that managed to get down the chimney, as well as a lonely Duraflame log resting on a large rack alone. Frank at Light My Fire was helpful and knowledgeable in picking out the log set that was needed to fill that "black hole" in the living room. He scheduled an appointment in December and it was exactly the date as promised. John, the owner and installer is an artist. He arrived for a site visit shortly and arrived on the date promised for the preliminary install (gas line etc). Inspectors arrived to check out work and were completely satisfied. Today, John arrived and completed the work. Fabulous! The "black hole" is no more. When shopping for a gas fire installation, call Light My Fire. I am sure you will be as happy as I am.

Wonderful customer service. I needed to replace my vent free gas fireplace and Frank helped me with…read moresize and selection, gave an accurate estimate and timeline for installation. The install was done quickly and fit to my wall space. The fireplace is the perfect complement to my family room.

They did the install on our fireplace and my wife called for maintenance and the one time they…read morepicked up the phone, the answer was "you guys are far, we will call you back". I left about 4+ voicemails, the last one I stated that, I would write a bad review if I did not receive a call back. Here's my review, HORRIBLE. 11/15/2021 KJB did respond couple of days after and sent a technician, Bill. He came in today, did maintenance and fixed the problem. Very clean, quick and very reasonable with the price. I understand with covid and being short staffed. I need to update bc it was only right so thankyou.

The installation went very smoothly. When we didn't love the way it looked they replaced it with a…read moredifferent set at no cost . Incredibly accommodating

Couldn't have had a better experience…read more There are two things people want when they need help with home projects: competece and honesty. I am fortunate to have found both in Pete. I had an emergency issue regarding my gas furnace and chimney and of the several companies that came to examine the problem (some of which are well known and highly rated) Pete was the only one to correctly diagnose the issue. In doing so, he saved me much money at his own expense and (more importantly) helped keep my family warm. Now, whether that is an indictment on the honesty of others or their lack of experience compared to that of Pete, I daren't speculate. Moreover, he gave me tips about my fireplace. He was prompt, affable, and patient enough to answer my myriad questions. When i have further work to do on my chimney his will be the first number I dial.

The tech showed up on time. He was skilled, polite and he took the time to go over ball 3 flues…read morethat I needed to have cleaned and explain what he was going to do. He also took before and after pictures of each flue to show what he"d done. Prices were fair, and he did exactly what I requested without trying to sell me on anything extra. Excellent service.

Priced out the fireplace extraordinaire 864 by me in Bellmore. The wait was 12 weeks for…read moreinstallation and there was a significant up charge for an elbow in the venting. Called NYC Fireplaces and spoke to Stephanie who was extremely polite, knowledgeable and helpful. The unit was $2000 less than it would have been from the Bellmore store. NYC fireplaces installed the unit in a week and a half and the install came out perfectly. Raphi meticulously cut the siding for the vent cap and the install came out perfectly. Would highly recommended the team at this store.

As a follow up to my own going dealings with Sal from NYC Fireplaces, Please see the attached email…read moreI just received today! I am going into month 3 of having a nonfunctioning, unuseable outdoor kitchen which still remains a half built shell on my back deck because Sal sold me a damaged, subpar outdoor kitchen which he refuses to provide any level of customer service! This business owner cares about one thing and one thing only... HIMSELF! He does not care what happens to you after your check or credit card clears! As seen in the attached image, Sal from NYC fireplaces has revoked even the smallest simplest gesture of customer service since I wrote a negative review! This man thinks his word is all that matters in this world and does not believe that actions speak louder than words! Another tit for tat expectation from a shotty self centered looser of a business owner! RUN RUN RUN from this company! Go to absolutely anyone else! This man is a thief. This man is a corrupt business owner. My credit card company says numerous people have opened claims against this man! Even the OEM manufacturer of the kitchen island has said they will be refusing to allow this man to represent their company moving forward! Do not fall for all his positive reviews! They are admitted friends who he has leveraged to boost his scores!

great people to deal with.i purchased an insert for my exsisting fireplace.from the very begining…read morethey were a pleasure to deal with. caroline was a pleasure to deal with. she walked me thru all my options and the different types of inserts. david was very helpfull and helped me find an electician and chimney company. the instalation crew were very respectfull and did a great job withe the instalation and showing me how to use my insert. i had a probleum with water getting in from my chimney and needed some repairs. i called david and he was very concerned and worked very hard to get me up and running sal there tec came out to diagnose it and was great. he found the part that was damaged from the water and had david order it it came in pretty quickley and sal came out to install it. he realy is a pleasure to deal with . i highly recomend them. you wont be disapointed

Sal- one of the installers did a great job cleaning my fireplace. i didn't realize how dirty it…read morereally was and he cleaned then fixed the fan and added more embers to make it look brand new! Sal was so kind and very knowledgeable about fireplaces. I'd definitely recommend Cozy Dog

So I'm going to give this place mixed reviews for a variety of reasons. In reality its 2.5 out of…read more5 stars but I can only give 2 or 3 and since 3 is rated "A-OK" I will say its basically "ok". Read below for the details if interested. Nothing shady about this place, etc. from what I can tell.... but basically what it comes down to is bad (not poor) customer service that needs improvement. They did however deliver a quality product. My experience: Recently used them for a fireplace gas cleaning. It took multiple attempts to reach their customer service department who, frankly, wasnt very efficient in responding to my call, but was very quick to just book the service and provide details of what is involved in regular maintenance. I was at least pleased to get the impression they knew what they were doing and maybe the individual scheduling appointments was just having a hectic / busy day. At service, the technician arrived, cleaned the fireplace, and in general, did a very nice job. Thumbs up. However after he left (which was probably a little too quickly to try and run out the door before ensuring it fully works), we noticed a problem in that something electrical went wrong that had never happenned before (because our power had gone out and a circuit blew). We called to address the issue and it "needed to be discussed" before they would talk to us about it, The resolution was to send the technician back out. I however did not like the fact that we were initially dealing with a sales men who tried to blame us for doing something wrong when we were just calling for a regular maintenace checkup and after the checkup the fireplace didnt work (whereas it worked perfectly fine prior to the servicing). We should have been dealing with the service department, store manager, etc. Technician came back out, was once again very professional, looked things over and concluded there was definitely something wrong electrically but he wasnt sure what and that an electrician would have to review it. So back to calling the home office. After some more debate, they agreed to send an electrician out to review. Electrician did an excellent job, figured out that something went wrong (clearly after the maintenace but didnt say why/how), and promptly fixed it. Thumbs up to the electrician. However then they tried to charge us for the service after having previously agreed that they wouldn't unless major work was needed. In the end though they held to their end of the bargain... just it wasnt a very pleasant experience... but we do realize that sometimes mistakes happen and hopefully that was just the case in the first technician doing something accidentally that caused a problem. At least now everything works and is back to normal. Its unfortunate they had to make 3 service calls but because they did (and despite the bad customer service), next time we have a problem or require service I will still give them an opportunity to earn more of our business. This could work out for them in the end anyway because we are considering changing the fireplace mantle, stone, etc. and I really know of no other place to go than East Coast.

Scammers! Quoted $266 to repair a "bad igniter". Then bumped it to $2200 upon arrival and didn't…read moreeven have the proper replacement. We called another company who replaced the igniter for $400. Stay away!

Showed up on time, completed the work efficiently , made no mess and left the room perfectread more

After a major home renovation, my back and front side yards were left in shambles. It was a warzone…read moreof weeds, nails, debris, broken concrete and rubble. I was lucky enough to find TPC. They assessed my dilemma & quickly gave me a very fair quote. Tim & his team go above and beyond. They are super detailed, fast and insanely hard working. Unlike other contractors who look to nickel and dime, they go the extra mile and fixed things not even discussed in the proposal. They completely cleaned and leveled my back yard. Fixed broken pavers, added a new paver patio, river rocked a border around my home, transplanted bushes, added new bushes & seeded the entire grounds. What they did in 4 days, I couldn't do in 4 months. Tim and team transformed a mess into a masterpiece. They are worth every penny. TPC - In!

Sorry, but I just can't recommend TPC Landscaping. I called Tim over a month ago and he came over…read moreto my house. We spoke extensively about a landscaping design and shared ideas. He seemed like a nice guy and said he would return within a week with a design... but he never showed up. I later called again and even texted him to follow-up, but he never returned my call, nor texted me back. He appears to be very busy - which is OK... but he could, at least, have called me back to let me know. In essence, a nice guy, but an awful businessman. Not good... keep away!