Very responsive and thorough. They care about doing a high quality job regardless of the time it…read moretakes!

Earlier this fall O'Connell inspected and cleaned the chimney in our newly acquired house- taught…read moreus a lot in the process, thank you for sharing information. I really appreciate they fit us in to their busy fall season despite my last minute call for help. Turns out the visit is really an educational experience, the knowledge sharing is very welcome, what a value for the price charged. And you wouldn't bellieve the amount of ash and soot that came down our flue when they cleaned (previous owner not so ... meticulous). Next fall, I'll be calling early. Thank you O'Connell. The flue is drafting beautiful and clean, making a fire presents no problems thanks to you.

It is unfortunate that I have to rate this local business so low but my experience after my…read morepurchase has been beyond unprofessional. The installer they recommended and use (3rd party Pro Gas) never gave us a quote for the install, never booked an appt and would just randomly show up at our house expecting the fireplace to be ready for install. Once my GC got the fireplace framed their installer randomly showed up to finish whatever work he needed to do without sending me a quote. When he went to do that work, he didn't tell anyone he would be there so our GC wasn't onsite and I got a rude call from a male employee at Yankee Doodle expecting me to know specific height details as if I were a GC. He was rude and kept pushing me to give him that information but I kept explaining I am not the GC I do not know, my GC is on vacation and no one told me they would be at my home today to do this. My renovation is a full house reno so we were not living there during the renovation so its not like I could easily be there whenever their installer decided to show up. Again, sad to have to write this review but they highly recommended Pro Gas (and said they still will after I gave them this feedback) and I'd hate to see other customers get slammed with a huge bill and no communication or approval for that bill.

I would avoid. After their contractor destroyed my mantle, they first blamed me, then their…read moresubcontractor. Then they billed me for an incomplete job. I wanted to work with a local company, I will think again next time.

Prompt, friendly service. Didn't try to sell us anything we didn't need. Great company, great…read moreproducts and service

Love my new gas fireplace and Ener-G-Tech. They are reliable, professional, hard working and very…read moreconscientious. They are thorough and explain everything. Highly recommended.

I've used James Ball Chimney for a number of years. Mostly for my annual/bi-annual…read morefireplace/chimney sweeps. Just this past week Richie & Charlie needed to use some extra elbow grease and really work at the creosote build up I had after apparently burning bad wood this past winter. They were fantastic from start to finish. Clean, on-time, friendly & educational as well. They even inspected my wood pile and gave me some do's & don'ts going forward. 15 years ago James "Jimmy" installed a gas furnace liner. It's still working very well & with proper specs to what the furnace requires vs what was before. This was verified with my regular furnace guy as well. Thank again Jimmy and the crew!!!

James, Just want to tell you how professional, courteous and…read morefriendly your team of Richard and Charles was today. They inspected our chimney (including the steel liner they installed several years ago) and heating system. They gave me the peace of mind that we could use the fireplace for wood fires this winter. All was in good order. Thank you to your wonderful team. Elizabeth

As a follow up to my own going dealings with Sal from NYC Fireplaces, Please see the attached email…read moreI just received today! I am going into month 3 of having a nonfunctioning, unuseable outdoor kitchen which still remains a half built shell on my back deck because Sal sold me a damaged, subpar outdoor kitchen which he refuses to provide any level of customer service! This business owner cares about one thing and one thing only... HIMSELF! He does not care what happens to you after your check or credit card clears! As seen in the attached image, Sal from NYC fireplaces has revoked even the smallest simplest gesture of customer service since I wrote a negative review! This man thinks his word is all that matters in this world and does not believe that actions speak louder than words! Another tit for tat expectation from a shotty self centered looser of a business owner! RUN RUN RUN from this company! Go to absolutely anyone else! This man is a thief. This man is a corrupt business owner. My credit card company says numerous people have opened claims against this man! Even the OEM manufacturer of the kitchen island has said they will be refusing to allow this man to represent their company moving forward! Do not fall for all his positive reviews! They are admitted friends who he has leveraged to boost his scores!

This was a really great experience and I will be working with NYC Fireplaces again! I initially…read moreordered a Gozney Dome pizza oven. They had the best price I could find online which is why I went with them. A few days after the order I realized I had made a mistake - I ordered a dual fuel wood/natural gas oven, when I actually needed dual fuel wood/propane. I called and spoke to Luca who immediately made the change in their system. The oven was delivered the next day and the delivery person was extremely courteous and helpful. Again, I made another mistake. I forgot to order the stand to put the pizza oven on. I called Luca again and he took payment for the stand and offered to waive the FedEx costs since I paid for assembly initially. That would have been great customer service already, but to go a step further, Luca called me back and said they would put it on a truck and deliver it that same day. Such a great experience!

Showed up on time, completed the work efficiently , made no mess and left the room perfectread more

We've turned to The Trading Post twice. Our experience the first time led us to having them assist…read moreus when we moved to our new condo. We purchased a wood burning stove, we purchased a fireplace screen, we purchased a propane fireplace insert for a fireplace that had been totally disassembled and abandoned. You can see that we contracted for a broad range of products and services from The Trading Post's 2 locations. They have been consistently responsive and helpful to us. I recommend them highly!

The people at The Trading Post are incredibly knowledgeable. They know their Woodstoves, and they…read moreknow their installation. We had a very friendly, professional and helpful experience, and were able to secure a part for our chimney that other neighboring stores did not have in stock. Very grateful for the tips we received for our project also. Definitely recommend shopping here. Clean, interesting storefront. Thank you, Trading Post.

Buying was not a problem; delivery was on schedule. However, the light kit for the fireplace was…read morebroken and reordered by John...he refused to answer our numerous calls about this issue and left the payment for labor to install the new part to us. Buyer beware!

Very rude! I simply asked a question and was told to "google" it on my own. Apparently they cannot…read morehelp you unless you use them and pay them. Wow, unbelievable, in the middle of saying something on the phone I was interrupted and told I could not be helped and then they hung up on me.

Good experience with Chimney Needs USA. Pros: prompt scheduling, friendly technician, competitive…read morepricing. Cons: cleaning could've been more thorough, outdated equipment, lacking inspection report detail. Room for improvement, but adequate service.

Victor fixed an old damper for us. He was quick, courteous, and reliable. Will use him for…read morechimney services in the future!

Communicable, courteous, clean...called day before to make sure we were still on schedule. Gave me…read morehonest review of fireplace that was used lightly therefore no need for cleaning every year which is great transparency...price for (2) fireplace cleanings and inspection were affordable.

This was a wonderful business to work with, from the polite and knowledgeable Shannon that went out…read moreof her way to order parts for us, she kept us posted on the parts . When they came in the technicians that came to our house were professional and did a great job .