The gentleman t the house had my wife and the nanny confused and simply communicated to the wrong person. It took me a few days to realize this. At the time it seemed like the person was driving off while I was waiting for an answer. This is because he thought he had already provided it to my wife. Anyone could make that mistake. They also handled my review very well and treated me with a lot of respect even though I didn't really deserve it. read more

Great local business with meticulous service. Just had our unit serviced for regular maintenance and the young man who came was very professional, very conscientious of the space he was working in and efficient. Highly recommend! read more

Purchased a Mendota fire place and it has taken over 3 months for them to schedule me for a service visit, fans are not working. Still waiting to be scheduled...... They don't appear to have a scheduling system, every time I call I'm at the back of the line?!? read more

Fire Finesse did a beautiful job on my fireplace redo. Replaced the old marble and put in a new screen. read more

Fire Finesse - Before - Hot Tub & Pool Near Me - Wethersfield, Connecticut

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An extremely positive experience. purchased a Mendoto fireplace which had an unusual defect. Finesse diagnosed the problem with the manufacturer and promptly fixed the issue. The Finesse team was extremely responsive in dealing with the issue and a pleasure to work with. The fireplace is stunning and I highly recommend Finesse. Dean read more

Great customer service; people have a lot of experience in fireplace and spas. Great job on fixing my problem

Good experience with Fire Finesse. Ashley was our salesperson and answered all our questions and worked with us to make sure we got the options we wanted on our gas insert. Installation generally went smoothly - the only issue was the plumber Fire Finesse recommended to run the gas line "forgot" to pull the permit so we had to get another plumber lined up to complete the work. However, Fire Finesse was great about rescheduling until after the gas and electrical work was done. I would go back again. read more

Many years ago I was searching for a fireplace insert for wood. I did a lot of research and stumbled upon Brenda and her shop. Great price and service. I had her crew install and have been very pleased. I have stopped in occasionally for warranty heat tubes and have always been welcomed when I walk thru the door of the shop. Some 20 years later I stopped and and ask Brenda and crew about pellet stoves. They gave me plenty of facts and assisted me in purchasing what I wanted. They even sold me parts for install ( which I performed myself) They could have easily told me to go away but were always willing to answer all my questions no matter how dumb my questions were. If your looking for someone to work with you and stand behind you in your purchase this is your company! Love the products and service. read more

My experience with Fire Finesse was less than ideal. We purchased a floor model pellet stove about 8 weeks ago. When we made the purchase we understood that this was a floor model and that the business was most likely swamped due to COVID-19. As a result we understood that the installation would not be immediate (even though the unit was on hand in the showroom). This is where our experience began to deteriorate. The unit was supposed to be installed mid October, but we received a call from the company about 4 weeks ago stating that since it's a floor model they have to check the unit, order parts and tighten few bolts so when installed it will be in good order. As a result, installation would be delayed so that it could be properly inspected and a new date was set to November 20. The day prior to our new install date, we received a call from the owner "warning" us that the unit would be delivered with an issue with the door (it doesn't close properly or fully). This was news to us. Why would we be informed the day before delivery that the door was faulty? Why was this not told to us when we bought the unit, yes it was a floor model, but the information was not given to us about the door? Additionally, as the owner of the store, why would it in any way be acceptable to deliver a unit that was faulty. With this being a unit that is supposed to heat a home, the safety of having that unit is very blatantly wrong. Where the experience deteriorated even more, is when the owner insisted that we knew the door was faulty when we purchased the unit. I can assure you we did not. Three of us saw the unit in the showroom and all three were sure that it functioned properly and no note of this was made when we were showed the unit by staff. Why in the world would we purchase fire burning device that had a faulty door (floor unit or not)?! I understand that COVID has put a strain on local businesses. However this seems like poor customer service all around. We returned the unit and will be looking elsewhere, and recommend you do the same. read more

When I cracked the glass in the door of my wood stove, I was referred to Fire Finesse from a suggestion from someone on FB. Thank goodness others have gone here and sent me here! Jessica took the time to go through all options with me, even called around places to check part numbers and find the glass for me. She is patient, extremely knowledgeable, helpful and continued to assist me even after I forgot to get the glass gasket. I'll certainly be going back there for all my wood stove needs and gaskets. They also have a showroom that features wood stoves, gas inserts, hot tubs, and more! If you are in the market for any of these things, or even if you hadn't thought of it, stop in there soon and check it out. You won't be disappointed. read more

I recently had someone (Frankie) come out from Fire Finesse to clean my gas logs. He was very professional and did an excellent job. He even went above and beyond to clean my glass doors which were pretty bad. I would definitely recommend this company and I will be calling them again next year. When I called to make the appointment they were very courtesy and he arrived when they said he would. My next door neighbor had him clean hers the same day and her feelings were the same. read more

Found the perfect solution to a fireplace log insert previously installed by a competitor who measured incorrectly and refused to resolve it. Fire Finesse staff responded to inquiries expeditiously and showed up when they said they would, important for anyone, let alone esp. anyone having to interrupt a work day to be there. Fire Finesse offers an extensive product line and their employees know their stuff or will get answers without leading you astray. read more

Checked several businesses for new gas fireplace logs. Had great service and selection with the owner who was very patient and answered all of our questions. Delivery and installation were ahead of schedule and very professional. Extremely satisfied, highly recommend! read more

I had an excellent experience with this business. Jennifer gave me her card and we worked through all the details via email. Pricing was fair and the installation was on time and flawless. I would have no reservations about recommending them for anything fire-related! read more

I contacted Fire Finesse in early December for a service call. The thermostat on my fireplace insert stopped working. I was told they were extremely busy with Christmas orders and they would contact me after Christmas. They did and said their tech would be there within a couple of days. Tom came on the state and time promised. He was very knowledgeable about my insert and knew exactly what to do to replace the item. He was very courteous to me and careful with my home furnishing. He took care as not to make a mess and cleaned up promply after putting the unit back together. I can not say enough about how pleased I was with his service call. It was really nice to have someone come into your home and be respectful not only of you but your belongs. Great service, reasonable price. I bought my stove from Fire Finesse and was very pleased with their product and installation. Now I am more than pleased with their after purchase service. Check them out!! read more

Purchased gas logs. Jessica is very knowledgeable and even scheduled the installer who was fantastic. We are very happy with our new fireplace and have already recommended the store. BetsyK read more

Our experience with Fire Finesse has been great! From the time we entered their showroom, purchased a floor model hot tub, and had it delivered we have only had positive communications with them. They were flexible and patient with us, waiting while we prepped our location. They even provided us with the names of people/companies to help us in the preparation of the pad for the hot tub to be placed on. Delivery was on the date expected and on time. Delivery crew (3 men) were all polite, careful and knowledgeable about how to transport and move the hot tub into place. Due to Covid, we were told right up front that there might be some delays with steps and a cover (up to 14 weeks from date of order). At the time of delivery, our cover had still not come in so we were provided with a used cover to use temporarily until ours comes in. So far, we have not had any issues at all, product is exactly what we expected and customer service has been great. read more

I purchased a beautiful gas insert . Looks beautiful and like a natural wood fire. I had it cleaned and serviced this year . Frankie was an absolute doll . He was meticulous. He did a great job ! read more

Fire Finesse - Gas insert - Hot Tub & Pool Near Me - Wethersfield, Connecticut

If you enjoy three attempts to schedule an appointment with unfulfilled promises of a call back because they can't schedule when you call for some reason please call fire finesse. After about two weeks when they finally called back to confirm an appointment I already had my unit serviced. read more

We bought and had installed a fireplace insert. We had an excellent experience with them. Very nice, very knowledgeable and easy to work with. We had a bad experience with another place and they renewed our faith in a small business. I would highly recommend them. This is an addendum to the above. We have had some problems with the fireplace installed. Nothing major, but, needing attention. Fire Finesse has been horrible in responding to our needs. You can't get them on the phone and they don't return your message until days later, if at all. The explanation is that they were busy and didn't pick up the messages(??). Then when you do talk to them, they say they call back in a day or two to set up an appointment and two weeks later haven't heard from them. I would not use them. read more

I had my stove installed in 2010. I regret waiting so long to post a review. But after reading several other reviews with EXACTLY the same problem I had, I feel it's my responsibility. Brenda was very knowledgeable and helpful in picking the right stove for me. The installation was another story. I think my stove was dropped on the driveway. I didn't see it, I only heard it. It Wasn't till much later I saw the dents underneath while removing it to have a chimney sweep cleaning. Also the chimney sweep (a licensed contractor) said my chimney liner clearance to the chimney cap was inadequate. He said this would affect my draft. I had called Brenda weeks after the initial install complaining of a weak draft. When I finally got her on the phone, she said I needed to "get used to the stove". This business's customer service could use some help! read more

If you are looking for a business that is knowledgeable, experienced, trustworthy, honest, provide good customer service, then shop somewhere else! They don't know their products, they don't return calls, they don't care about service or the customer once they have your money. read more

Did not end up buying anything here YET but walked in and got very friendly service and lots of information from the two ladies who work here. read more

We recently moved into a new home in Glastonbury that came with a Hot Tub. Never having used or set up a Hot Tub before we had no idea how to put it together, turn it on, or maintain it. Having driven by Fire Finesse I stopped in and spoke with Brenda regarding some questions that were probably moronically stupid but which she gladly answered. Not only hooked me up with all the chemicals and materials I needed, they patiently explained how to get everything set up. Brenda was able to find the exact model and serial number details to replace a couple damaged parts and even helped me get warranty information on a Grill that her shop didn't even sell. Not sure why other folks had issues as I found the customer service and support to be exceptional and far above what I typically experience in retail. Highly Recommended. read more

I have been doing business with Brenda & Kevin since 2009, when I bought a gas fired fireplace insert from them. They were courteous and professional then and still are to this day. I have not had any negative experiences with them and am very satisfied with their response time and scheduled maintenance regarding my gas insert. I will continue to do business with them in the future. read more

If you read the other reviews regarding their customer service, I'll add to that. They don't return phone calls for service. We purchased two fireplaces from them and they can't have the courtesy of returning our phone calls for cleanings. Second year in a row. We should have learned last year. read more

These guys are awesome. They do anything to keep clients happy. Brenda and Jessica are really good to deal with. I have purchased two log sets from them for my fireplaces and couldnt imagine buying from anyone else. I highly recommend them read more

Stove insert is great. The staff that works in the shop, also great! The owner of Fire Finesse however, not so great. Never returned my phone calls or emails after installation with regards to what had happened to my existing fireplace topper and the old gas insert that I'd had. Kevin had specifically told me to keep them both if I decided to move and wanted to take the new unit with me, I'd have the old ones to put back in the fireplace. A simple apology or some explanation of what had happened would have been sufficient. I spent weeks trying to see what had happened to them, zero response. Seemed a little sketchy....good luck. read more

One thing I find difficult with these ratings is most people tend to only write something if they are upset. Well I'm taking the time to add my good review. I have purchased 3 gas fireplaces from Fire Finesse. Yes Brenda is extremely knowledgeable and helpful! She knows her stuff. Kevin and his installers are great! If I ever have a problem and can't talk to them directly I receive a call back in a timely manner. I needed 2 of my fireplaces installed quickly and they made it work. Their customer service is excellent. Not only would I recommend them, I have. Multiple times! They are a great local business that I have been more than happy to work with. Great people, great service! read more

We recently purchased a gas fireplace from Fire Finesse for our new home. We didn't want it installed immediately and they agreed to store it until our construction was ready. As promised, they delivered and installed it when requested. Their installation and setup was very thorough allowing us confidence to operate our new fireplace. All in all, they provided a great product and superior service. read more

We found this company on the internet. We went to their place of business and they were wonderful. We were looking for fireplace glass doors and screen for our recently installed gas log. We had to have the doors custom made because we have an arched fireplace. Kevin, the owner of the company, came out to our house, took measurements and made a diagram of our fireplace(because every arch is different) and said we'd have our glass doors in 6 - 8 weeks. Chris came out last week and installed our custom made doors. The fit exactly and look wonderful. I would highly recommend this company. We will be using them for service on our gas log. Thank you for the excellent job Fire Finesse. read more

Very pleased with this company. Good service and nice selection of fireplaces. They even recommended a gas plumber who was wonderful. Thank you! We will return for other needs! read more

We purchased a very nice soapstone fireplace in December. Brenda was extremely knowledgeable about the products and provided good customer service. However, installation did not go so smoothly. The soapstone on the wood stove was damaged on both sides and the top during installation. The installer took pictures and assured us they would repair it. Several calls later the owner came out to look and again promised it would be repaired. It has been six weeks since the wood stove was installed (and damaged) and we still haven't heard back from anyone. It seems once they have your money the customer service ends there. read more

Fire Finesse is horrible and it's puzzling how they stay in business. It was the worst customer service ever experienced. Delay after delay, no return phone calls and product is not worth the money paid. If something goes wrong from here in out, I will just call another company to fix as Fire Finesse is not worth the aggravation. If I could, I would return everything for a refund and start over. I can't believe I wrote this without one swear word. read more

Terrible customer service. Don't know how they have two five star reviews, because I found this business very difficult to work with. They couldn't answer simple questions about my order, incorrect items were delivered, and it took forever to get proper replacements. I do not recommend this business. read more

I purchased a pellet insert from Fire Finesse. Brenda was extremely knowledgable about the unit and was very helpful with making sure I bought the right stove for my needs! Installation was quick and easy! Kevin stayed to make sure I knew how everything worked and showed me how to do my own weekly, monthly and yearly maintenance. I had one minor issue with the stove since I've owned it. Only took one phone call and two days the stove was fixed! I will be looking for another stove for an addition on my house in the near future! Fire Finesse will definitely get my repeat business!!! read more

Ordered some gaskets for my stove. Two weeks go by, called them and was given a BS answer about the gaskets being repackaged and not being available. So I had them send me the gaskets so my chimney sweep can install them. Got the parts next day and had them installed only to find out that they sent me the wrong size gasket. Broke the torsion spring in the process of trying to get the stove door closed. So I went ahead and ordered the new spring and gasket from another dealer. Received BOTH items in two days. read more

Horrible for service. no interest in servicing their installations. very frustraed. do not recommend...

We bought a Bullfrog hot tub from them and the price and service were great. We had to make a few warranty claims and Brenda and her team handled it all with the manufacturer. I highly recommend them if you are in the market for a hot tub. read more

We purchased a wood insert from Fire Finesse and absolutely love it! Brenda's knowledge of the product was excellent and helped us make the decision between the 2 options we were looking at and we couldn't be happier. Installation was performed as promised with no issues and Kevin was excellent in explaining our insert and giving us the information we needed to maximize the heat potential. While we have had no major issues I have called with a few questions and was able to get answers in a timely manner, one being something that needed to be checked with the manufacturer and I received a call back with in the week. I would recommend Fire Finesse to all my friends and family without hesitation and when we are all set with wood will definitely be using them for a gas insert. read more