We recently purchased a 2 year old spa from a friend who was moving. They had originally purchased…read morethe spa from Sunwrights. Having never owned a spa nor a pool before the folks at Sunwrights have been super helpful! They updated the account information to reflect the change of ownership, they assisted with the water test and initial set up (and all my dumb newbie questions with complete professionalism). My spa is successfully up and running and being enjoyed and I'll be back to Sunwrights for my supplies.

If you are thinking about buying a hot tub, you must go see Joe at Sunwrights. They are the best…read more Service, knowledge of product, and staff are superb. We bought ours last month and have been very happy with the experience all around, including delivery and instructions.

I bought a Sundance McKinley 680 series hot tub early 2021. I was told it would take a couple of…read moremonths, however, it was further delayed. Nick Von at the Avon CT was nice enough to deal with. When I was told about the delay, he offered for me to cancel the order and get a refund. I chose to wait. The hot tub was delivered in Sept 2021. Aaron (install tech) was great, he responded via text during off hours and was very accommodating. Aaron has since left Superior. The spa needed a few services as some jets weren't working properly. They fixed them under warranty. I really like the hot tub, it's great. However, here are my issues: Once the hot tub is in, Superior doesn't offer any other services. They have no water testing capabilities. As a new hot tub owner, I was lost when it came to water chemistry. Honestly, when I received advice from Superior regarding the water, it only made it worse. Superior's servicing is done by a 3rd party out of Massachusetts. The 3rd party really doesn't care about customer service. For example, there was a recall on my spa just over a year after installation. The 3rd party gave me a difficult time about when they were coming to service it. I wanted to be present. The 3rd party was inflexible and was more concerned about their schedule than customer satisfaction. I've been to Scarritt Pools and Spas (they sell Hotspring spas) in Bristol CT many times, they offer free water testing and they tell you EXACTLY what chemicals to add and how often. I've been the Scarritt several times in a week, they are happy to help. They seem to be a one stop shop with much better customer service. Despite being happy with my Sundance hot tub. From a customer service view, I should've bought my hot tub at Scarritt.

We have several older pellet stoves purchased from Superior. We paid for maintenance on them during…read morethe summer to get them all ready for winter. We were having an issue with one stove and that issue still continued after the service visit. It took me 4 calls to get back on the schedule and the appointment was 3 or 4 weeks out. Tech came back and the stove still continues to have the same issues. There was a second issue that popped up that he addressed and fixed. I've called another 3x now to get back on the schedule for the original issue. It been several weeks now and still no call back. I bet if I wanted to buy something new I would get immediate help. The tech is very knowledgeable on pellet stoves but it shouldn't take all sorts of phone calls to schedule service.

They stock pool supplies and it's reasonably priced (for a brick and mortar store)…read more Water analysis is just a machine that supplies a printout.

Manager's great. I'm a new pool owner and brought a sample of my pool water to test for chemicals…read more The manager gave me a rundown of the exact list of chemicals needed and in which order. Some of the kids who work there are good people, but aren't as knowledgeable, but honestly we shouldn't expect them to be extremely knowledgeable either. That seems to be the norm around here for all pool supplies stores.

Jason came and installed a new liner for my in ground pool. Below are the key things you should…read moreknow: * Fair price * Quality work (he genuinely cares about doing a good job) * Good communication * Very nice and easy to deal with. I would highly recommended Jason if you are looking for help with your pool or spa.

Jason Walker is not only a great guy, but he goes above and beyond to help out. We have an Intex…read moreinflatable, hot tub that no one would fix, especially during the height of pool season, but Jason found time for us and fixed our hot tub. We highly recommend Walker Pool and Spa!!!

I have had good luck with this company over the years. They have come out and fixed my in ground…read morepool filter and were very professional in explaining how to keep my pool crystal clear with the right chemicals. Also, they recommended a pool cover to me when I was in the market for a new one and offered a cover that would be guaranteed to last for a minimum of 5 years for only a little more than a standard cover. They are also flexible with their payment options.

I have actually never written a bad review before but I feel this warranted it. I am extremely…read moredisappointed with Robco Pools. Ray came out and installed our pool and did a good job but when it came to following up on leaks and service it has been a nightmare. Robco opened our pool this year and didn't fix all the issues and it took 6 weeks of calling to get them to finally come (and some frustration on our part). We had to keep filling our pool with water during that period because of this leak. We left messages daily with Ed who always promised Ray would be right out but it never happened. We also were told that we would be getting a credit for our pool stairs which did not happen either. When we asked about the credit we were promised for our ladder Ray's response was "I have been working 6 to 7 days a week and I am not going to argue with you because it will not end well!" Rendered speechless after that threat we decided to let it go. I am very disappointed in my experience with this company and will not be ever using them again. I warn those who will us Robco Pools that Ray will promise the world but will not deliver. It is a shame they don't either stop taking on new business that they can't handle and make their current customers happy or hire some more help to deliver on the good service they promise.

Terrible customer service, expect to wait a long time just to make a Purchase, workers are rude.read more

Their service was beyond excellent!!! The manager really…read moreunderstands the intricacies of the pumps.

Josh and his staff are very professional, knowledgeable and helpful in managing all aspects of pool…read moremanagement. They give great advice and have a great inventory.

John was a courteous, likable, and competent repairman. The rest of the staff including Josh made…read morethings go smoothly. What a relief to have the leaking pump fixed completely and at a reasonable price. I am very grateful to these nice folks. Maureen Coppeto

Called to have our pool opened up for the summer. The day comes, and midday I hadn't heard anything…read morefrom them. I called the office and they said somebody would be out, and they'd let us know before they arrived. Instead, the techs show up - WITHOUT TELLING ME - go into my back yard - WITHOUT TELLING ME - and then LEAVE because my pool filter wasn't out. At NO POINT did they contact us. When we get them back on the phone, they tell us maybe they can schedule us NEXT WEEK. Yeah, right, guys. Business lost. I wish I could give them zero stars because they did less than zero for me.

Terrible service 2 years in a row...no shows for scheduled pool opening and no communication at…read moreall. Very frustrating to deal with this business and will definitely need to find another pool company for next year!

Bought a pool pump and couldn't even take the time to show us how to use it, also didn't even open…read morethe pool properly. Last 3 evolutions with them have been terrible, will find a local company for now on.

I want to start with I do not like badmouthing people but I feel that people should know about good…read moreand bad experiences. Let's start from the beginning. I have called Caribbean clear Agawam Poolman and was surprised to get in so quickly because everybody was saying how they have difficulties setting up appointment open pools . We bought the house in January and our pool wasn't closed. Therefore I knew we're gonna have trouble cleaning out the pool however, I said professionals would help, they came on April 25. Look at the pool check pump filters. Everything was working conditions Jacob one of the crew guy said they seen pools in the worst condition. He did put significant amount of shock other chemicals and left saying that he's gonna be back in a couple days to check it out. Which he did, he had more chemicals said that my chlorinator need to be changed was leaking and I was OK with that. so they charge me $700 but my pool was green. I texted my pool picture to the company and said do you think after $700 your pool should be looking like this(green). Since my balance wasn't paid , Tim who is the owner of the company came in look at my pool ,cleaned my filter say that he's not going to charge me for the visit, but I need to clean my filter much more often. for next 3 days my husband was shocking and cleaning but pool was still green. I went Nanci and bought recommended chemicals Algeciras and Blue to Clear.. We clean our filter every two hours, but my pool still greenish blue with yellow sediment on the bottom and walls. By the way, Tim told me to do that and then he will come and vacuum the pool if this wouldn't work. he also mentioned that they have significant balance that should pay even though my due date was not in the week. came to be due date I went and paid $700. Then I went to the store and then end of the May, his wife told me that they just need to do phosphate treatment, which I paid another $50 for and she will let him know and he will get back to me about finishing cleaning the pool. When first time Jacob came my husband, and I said we wanted to pull Crystal clear with clear wall and the bottom and us that's gonna be after all this done . that evening, Tim's wife sent me a message ,saying that they don't have time to come in and vacuum, and I should contact Rick's pools to help me out to finish their job they got paid for. I feel that I paid them 600$ put chemicals in my pool. I think they have bad business practices. and I call Ricks place who charges 150 in hour to clean pool and 95$ to clean filer that take me 10 min to do. i'm not sure maybe just my experience, but I thought I should share.

Hired GMT Home Services for boiler liner replacement and deep cleaning the fireplace and boiler…read moreexhaust channels. They provided quality service and was very curteous. Price was very reasonable. Would recommend GMT Home Services to anybody needing service that aligns with their line of work.

I would recommend GMT to anyone. They were professional, clean, quick and offered the best price…read morerange. The final product was beautiful and offered a wide range of options.