This review is for an informative conversation with Mike - not actual work being done:…read more I called on a Saturday morning to inquire about installing a woodstove using an existing chimney that has a less-than perfect flue / flue tiles. Mike was friendly and took the time to offer very detailed and great advice and ideas despite no longer working with wood stoves himself. A+.

Called Strictly Chimneys and spoke to Mike about turning up and cleaning a gas fireplace system for…read morea house I recently moved into. Though he specializes in wood fireplaces and would not be able to assist with my request at this time, he spent quite some time on the phone with me answering the many questions I had about my fireplace, and how I might be able to get it up to snuff. So rare to find a professional who is willing to give such detailed advice with no monetary gain for himself, and it was very obvious that he really knew what he was talking about. I may change my fireplace to a wood burner at a future date, and if I do, I will absolutely give this man my business. My gut tells me that anyone else wouldn't regret doing the same. I recommend Strictly Chimneys for sure!

I called CT Gas Fireplace on Sunday June 1, 2025 and left a detailed message regarding service for…read moremy basement media room fireplace that was installed in 2006. In less than an hour I received a return call from a very nice lady who told me the service can be done the next day, Monday June 2nd. On the day of service I received a call from Jeff stating he will be at my home in 20 minutes. When Jeff arrived, he immediately got busy by putting on shoe covers. He also had his equipment and a tarp. He went downstairs and began working on my fireplace and within minutes he diagnosed the problem and in about an hour's time the fireplace was up and running beautifully. Since we have a main floor fireplace that was installed in 2003, I asked Jeff if he had the time to service that one as well and he cordially agreed to service it. Both fireplaces are running as good as new and when Jeff left, you wouldn't even know he was there... except for two well-functioning fireplaces. Jeff is a GOLD STAR gas fireplace technician and giving him a five star rating is a disservice... he rates a 10 in my book. Jeff's price is very fair and his work is beyond EXCELLENT. If your gas fireplace needs service and/or repair... CT Gas Fireplace is THE only call you need to make. You will not be disappointed. Thank you, Jeff, for your service and professionalism.

How can I praise this company higher than 5 stars? Absolutely PHENOMENAL customer service! Jeff…read moreeducated me, replaced my pilot assembly, cleaned the entire unit and all while wearing booties (to keep my house clean) and a smile. Vic. in the office was sensational too. She got me next day service and it wasn't even an emergency. The attached pic may not look like it but, to me- it's a picture of victory!! Extremely happy with CT G F! Forget the rest, these folks are the best!! Total cost w/ cleaning & parts was very very reasonable too!

Fire Finesse just completed our fireplace gas insert. It was a pleasure dealing with them…read more Communication was great. They listened to our questions and provided information & options that made us comfortable in our selection. The installation crew was knowledgeable & efficient. We also like that they are a family owned business. We highly recommend Fire Finesse. Tom & Mary Jo Foran

Matt, Tom, and Hayden were fantastic! They installed our electric fireplace in no time. They were…read moreneat and clean and left no trace they were there...except the fireplace! Highly recommend!

They were on time and fixed my gas fireplace while hooking it up to a remote with no issues . Clean…read moreon time and reasonable .

I have a direct vent gas stove I use for heating (note the stove came with the house when I bought…read moreit so I had nothing on it except the name brand which is a Jotul). My stove's fan was making a loud noise this past winter so I called around to find someone who could come out and look at it and replace it. Either nobody would respond to my calls or wouldn't look at it because they didn't install it. One of those people gave me Hot Spot Stoves & Mechanical phone number. Jesse responded immediately. He came out looked at it and to my relief was able to order a new fan and install it. Jesse is very professional and a very nice person. I am very thankful I found this company and will use them for my annual cleaning. I highly recommend this company!

Fantastic service!! Alissa knew that the granite I had seen in the show room in Hartford (a…read morecontracting business) was much lighter than the slabs they had in stock. So when I went to see my slab I was very grateful I was able to pick out another one. I'm actually happier with the new one I got than the original one I had picked. The installers kept me informed when they would come to the house and we're very clean and organized. I'd highly recommend this business.

Although we have used this company for quartz countertops in our three bathrooms which went super…read moresmooth, when our kitchen project came around needless to say per our one star we had a rough experience. First, we did a measurement of our own which was used for our quote of $3300 with a... wait for it... a whopping $75 discount!! Now, we have the money but why not ask for a little discount for repeat customers. No, they just slapped us in the face for loyalty. Another issue was install day, absolutely no communication if they were going to be late which THEY WERE! I had to inquire which really irritated me. When they finally showed up, i said you're late, The reply I got was "yes!" with a little chuckle. Apparently he thought that was funny, while I was livid. Unless you want sh*t for communication and shady prices don't go to stone valley.

Well this is disappointing. We purchased a ventless fireplace from them Over the winter. The…read moreinstall seemed fine but we needed to have a damper made. I paid BobBy $300 to have it made and he said he'd come by in about 6 weeks to Install. A few months later he texted to say he might have time Then he cancelled and I haven't heard from him since. I went back to the original Facebook Marketplace conversation and Sarah has deleted her account and her profile. Really not a good sign. If anyone has any luck tracking them down or has any further info please let me know! Now I'm not even sure if my family is safe with what what installed. ‍

Our experience was very similar to the review by Tarana. Company will not return calls or emails…read more Tried to resolve amicably but they would not respond. Filed complaint with the DCP and they also did not respond to the DCP, they appear to not be licensed, others should file with the DCP as well. Reviews on BBB show similar scamming complaints.They have other small claims against them, and judicial cases, and appear to have not appeared to court in many cases.

We originally purchased an entire package of kitchen appliances and fireplace for new construction…read morehome. First had few issues with dings and imperfections on the dishwasher and microwave. They had them replaced and corrected immediately. Experienced an issue with a very expensive gas oven range with which the manufacturer refused to address, we went back to CAFD and spoke with them. Andrea worked with us and the manufacturer and within 2 weeks we had a brand-new appliance delivered in its place, we cannot thank them enough and our experience thus far with the business has been exceptional. Additionally, the crew that came to the house were kind, neat, professional and very conscientious of our home and made sure we were happy before leaving. Very satified

I bought brand new $6000 Frigidaire model PCFD3670AF range from CAFD that didn't work from the…read morebeginning. The oven does not reach the temperature it is set at and can vary by over 100° at times! There is no option to calibrate it. They sent a tech to replace a part and it didn't fix it. I was told, sorry, there are no other repairs possible. They've been giving me a runaround for months and I haven't been able to use the oven at all. It's brand new and under warranty but they won't replace it or take it back. Unbelievable. Stay away from CAFD and Frigidaire. Terrible customer service and the warranty is worthless.

Angel and his team, including Tom and Patrick, are great to work with. They were honest, explained…read morethings thoroughly and provided options. They were never pushy and provided fair pricing. We decided to install a wood insert in our fireplace and they provided the dimensions so that we could shop for the insert we wanted and order it for them to install. Once the insert and surround were delivered, the team came out and professionally installed the new liner, insert, surround and backplate as well as a new chimney cap and cemented areas of the chimney that needed it. Once the install was complete, Tom came the next day for final inspection. Prime Chimney was very respectful of our home, cleaned up afterwards and answered any questions we had. We will definitely use Prime Chimney for all our fireplace needs going forward and highly recommend!!

Highly recommend Prime Chimney. They are professional, efficient and gave us the best price…read more Would/will use them again if the need arises - masonry, pavers, patios, chimneys.