Nice guys. Came quick and had the best price by $50. Gave helpful advice that was down to earth…read moreand didn't feel like an upsell or sales pitch at all.

SThe best chimney service in the state of Connecticut. Beyond reproach. Believe me, I know. Retired…read moreafter 34 years in that trade. I know the good from the bad. And some others out there are baaaad.

A very professional company. He kept me updated with all the steps that were taken for the project…read more This company warranties any work that is done. I will use this company for future projects without a doubt.

From the owner: With more than 5 yrs of experience, New Era Chimney and Masonry is dedicated to providing our…read morecustomers with the best quality at a great price. We are here to build relationships with our customers and communities and to provide our employees with a great place to work. We look forward to working with you!

stay away from this company! My fiancé called this company at the end of January for an inspection…read moreand cleaning for our chimney in the house we just purchased. When the technician came out, he immediately began his inspection, which did not seem to involve. However, red flags immediately went up when he told me he needed to go outside to call his boss because he found problems with the chimney. Granted, this house was built in 1978 so our expectation was that it probably needed some minor work done. When the technician came back, he was very hard to understand due to his European accent, but what he told me was that my chimney was the worst he's ever seen and then proceeded to give me a quote for the repairs needed. The quote was for over $4000 and included things that the technician said needed to be done they did not even provide the cleaning only the inspection which was mediocre at best. Due to the red flags and concerns that I saw I told I was going to reach out for a second opinion. The technician even said that if I he me a better discount which immediately set off alarm bells in my mind. Flash forward to yesterday I had a local, well-known chimney, mason, inspect and clean the chimney. He stated to me that the chimney looked completely normal for a house being built in the late 70s and it did need some minor work done. He provided me with a quote to re-mortar the fire box Which came to a total of $500. This chimney mason said that Almost all of the services that New England chimney solution said I needed were in fact untrue. This company uses the classic scare tactic scam. When they do their inspection, they will tell you you have far more issues than you actually do. This is a classic tactic in order to get unknowing customers to pay more for services that they do not need. Furthermore, it took more than three calls to the company for them to send me an actual inspection report with photos. The company is so unorganized that they actually sent another customers inspection report before sending mine. Stay away for your own sake!

The technician who performed the chimney cleaning left visible debris behind. Shortly after he…read moreleft, I opened and closed the damper and debris fell onto the floor. This should not occur if the chimney had been properly cleaned. The company quoted high rates for the service. They required an upfront deposit for additional work they recommended to make the chimney operable. When I hesitated, they applied significant pressure and delayed returning the deposit until I stated that I would report the issue. Customers may want to consider other chimney service providers.

Excellent work and a very knowledgeable team that helped us refine and install our new wood stove…read more Kevin helped us decide on scope of project and Luis guided us each step of the installation so we would be aware of everything they were doing.

Kevin and his team definitely knocked it out of the park with the exceptional chimney stack…read morereplacement they did for us. Huge job handled professionally and timely. They were careful and courteous start to finish. Kevin was very good about communicating what the process would look like keeping me posted regularly. Minor hiccups with weather but otherwise would highly recommend these guys for small or large work.

Troy is awesome. We constantly need little things done around the house that I have no desire (or…read morecant) to do. I have used Troy a few times and he has always showed up, polite, competent and very fairly priced. And he works with a sense of urgency to not take more money from you. If something is beyond his realm of expertise , he will be straight up honest with you. I cant recommend Troy enough.

Troy is the man! Called him on a Saturday and he returned my call within five minutes. He responded…read moreout on Monday and had two jobs completed within an hour. He was extremely skilled, reliable punctual and friendly. During these times it's very rare to find somebody like Troy. Don't hesitate to use him you won't be sorry.