If I could give this company zero stars I would. They sent a tech out Friday 2/27 to assess my unit. When the tech left unit was working great, this lasted for less than 6 hours, mind you I paid over $300 for an hour and half service. Called the guy who serviced my unit same night (Friday), got no answer and no call return. Called Campbell Cooling today Monday 3/2 spoke w/ Jamie. Very unprofessional. Was yelling at me, cutting me off mid-sentence, couldn't complete one sentence without interruption. Today I am being told replace the entire unit quoted $8k. Friday I was told I needed 3 parts. What changed between Friday & Monday? I will never recommend this company to anyone. Sad part is my call today was to see if someone can come and take another look and possibly replace the 3 parts I was told I needed, after today's interaction NO THANKS read more

So glad I got a referral for Campbell Cooling. I spoke to Jamie on the phone, who said that Kevin is nearby and will stop by to check out our heating system. Kevin returned the next morning with the right parts and fixed our issues within an hour. He was honest, prompt, knowledgeable, and helpful. Plus their prices are great. I couldn't recommend them more. Thank you for saving our Thanksgiving dinner! read more

My boiler failed after three years. Mike worked with the supplier to have it replaced under warranty. That took a day and the next day, he and his team were here replacing it. Great family operated business. All knowledgeable and professional people. Excellent service. These are my go-to guys for anything heating and cooling. read more

I would use these guys again in a heartbeat. I was overdue for a tune-up and my water heater wasn't working quite right. A friend recommended Campbell and I'm so glad she did. They were able to come by the same day. Kevin was knowledgeable, polite and kept things clean. He explained what was going on and what he did to correct the issue. Nothing is ever cheap when it comes to home maintenance and fixing issues, but I felt like their labor charges and material prices were fair. Thanks, Campbell Cooling! read more

Awesome job!! Very professional and prompt. I highly recommend Campbell Heating and Cooling. I'm a new customer and I'm glad that I am. Jesse is a cool guy. He told me what I needed showed me how to operate the newly installed boiler, set a time when they would be finished and he was on point. Thanks guys I'm a very happy customer. Eric read more

Today April 24th my water heater broke and I called Campbell cooling. I have been doing business with them for over 10 years and with in 15 minutes Mike, Dave, and Jamie were at my house and installed a new heater and wet vacummed the entire basement. Very professional and I will always highly recommend them. Elliott Peterson read more

Three years ago my 35 year old HVAC was having issues and a friend recommended Campbell Cooling. They came out, had to replace a part and the HVAC has been smooth ever since. Now my furnace stopped (no heat). I called the original installer to come look at it and he said he couldnt fix it and gave me a ballpark on how much to replace the whole thing and would send me an official estimate in a day or two. That was two weeks ago. So I called Campbell Cooling and they came right out, diagnosed the problem, replaced the part and now I have heat! I also asked for an estimate to replace the furnace, HVAC and water heater and got it within 30 minutes and it was for $1100 less than the other place with better products. I will never use anyone else except Campbell Cooling for my heating and cooling needs. read more

Where to start. Late for appointments, I had to call them multiple times to make sure they received documents. Their estimate was off by thousands of dollars. After telling me their estimate was wrong, it took them two weeks to get me another estimate. I received their original estimate on a Friday night. I replied to estimate asking a question and didn't hear back from them. When I called to ask about it and make sure they got it I was told they hadn't. I assured them I had sent it. They did find and said they didn't see it because I had sent it on a Saturday. Horrible experience!!! read more

They installed a new furnace and central air for us. They did a great job and had excellent communication with us throughout process. Friendly, reliable and got the job done. read more

My 28 year old central AC was out of gas and had froze up. This happened about 5 years ago as well. Time to replace. I called Campbell Cooling last Monday and they came out the next day to evaluate. They sent me an estimate the very next day, which i signed. They then called me Thursday night and offered to do the work the very next day (Friday). Bottom line, less than one business week from initial call to installation complete. The tech's were prompt, professional and knowledgeable. It's not every day that you replace your AC so hard to compare to other companies. But...i am 100% satisfied with Campbell Cooling! read more

My AC just stopped working gave Campbell a call Left a VM and the next day first thing I got a call back. Told me they could get somebody out there today between 11 and 1. The technician was right on time got here at 11:30. (Actually the office called me and told me he was on his way I turned around and he was in my driveway). He was professional and friendly. He didn't seem to mind me sitting over his shoulder basically watching him for my own benefit. Great conversation diagnosed the problem right away. Explained what he was doing. He replaced the part cleaned up and went on his way. I will definitely use them again and I highly recommend them to anyone. I will have them come back in the fall to do maintenance on my boiler for the winter. Great Job! read more

Excellent job in just 2 days. Jaime came out and did the walkthrough and the quote was great. Complete new central air system in old house completed May 28, just in time for the heat. Dave and the crew were very professional and efficient getting it installed and operational in that short of time. Very respectful of property. Everything neat and cleaned up when job finished. Highly recommend their service. read more

My central air is old and on its last leg. Of course it broke when it was 85 degrees and on a 3 day holiday weekend. Campbell Cooling came the day I called, fixed the problem and I was able to sleep through the night! Great customer service! read more

The absolute worst customer service! I called this company after 3 friends raved about how amazing they are to deal with. Sadly, I did not encounter that same amazing customer service. I am appalled at how I was spoken to. I called on Tuesday 7/28/20 at 7:30am and spoke to Patrick. He was very pleasant and I was told that he would have someone at my home by noon to service my AC unit. I cleared my schedule and was awaiting service as we are in the middle of a heat wave. Fast forward to 2pm- I call and explain to the first secretary that no one has arrived. I get placed on hold, only for another secretary to ask me what the problem is. I explain that I would like to know if anyone will be coming out today. I once again get placed on hold, only for a gentleman to answer the phone who was beyond irritated and state "it's hot out nothing we can do about it" and then proceeds to hang up on me!! That's how you treat a customer...a first time customer no less?? If you're reading this, do yourself a favor and find yourself another company to deal with. Campbell Cooling will NEVER have my business!! read more

I got a quick call back and a quick appt and quick diagnosis. I have a major problem with the amount of labor the tech charged versus how long he actually worked. He was at the house 25 min, drove to Hartford to get a part and back 12 minutes then took 45 to install part. He charged for 2 hrs labor at 130/hr. My math concludes he overcharged for 38 minutes. I called and got no real help. I emailed and never heard back. I cant recommend this company. read more

Where do I start... this company is pretty amazing. I guess we all get use to mediocre service because that seems to be the norm these days.. but then every once in a while you come across a great company and a great experience....My interactions with Campbell Cooling was just that GREAT, fantastic and easy. First thing I noticed was they didn't transfer me to 1/2 dozen people before I got to the "right guy". Because at Campbell the person that answered the phone was the right "guy"gal" . You know how annoying it is having to explain the problem to each person thinking they can or will help but instead transfer you or put you on hold forever.... But not Campbell! Joann answered the phone, listened asked questions and got me the help I needed quickly...she promised a tech would be to my house within the hour.. When the tech did arrive (within the hour :)) he was polite, knowledgeable and professional! He took his time and even waited a bit to be extra sure that the boiler stayed on... wow! I highly recommend Campbell Cooling.. they are top notch and i'm so happy that i found them... and the price was right! read more

These guys are the best. I had a water heater go out a few weeks ago, they were there the next morning to replace it. When my AC was acting up, they had a technician over that morning and fixed the issue. Great prices, friendly people, top notch service. Highly recommended for all HVAC needs. read more

These guys came right when I called and the person who scheduled us stated the service rates right up front, which I appreciated, and they were also very reasonable. We were expecting bad news since our central air came with our house. They quickly assessed the issue and after looking a little more closely found a faulty wire. They fixed it in less than an hour! Not only did they not oversell us service we didn't need, they saved our old AC system for another season. Perfect example of working smarter. And also very nice guys! read more

I have breathing issues as do my 2 pug dogs with short snouts. So, when my AC stopped working and I needed service, I asked a friend for recommendations. I was given Campbell's information. I recall they came to my home promptly, said I needed a new furnace (??). I agreed and the next day a new furnace was installed.Additionally, my son wanted to help me out by paying the bill. Campbell agreed to accepting his credit card. The furnace was installed and Campbell had a hard time reaching my son. That's when Campbell became very "funny". He proceeded to harass me and I kept politely referring him back to my son plus explained why he was hard to reach sometimes. A couple of weeks later, I was in my son's office where I work part-time. Campbell literally burst into the office and startled me. He was angry and looking for payment. I had to call out for help because I became frightened. Thankfully, my son was in and paid the jerk. Campbell left but saw me through a window from the outside and proceeded to bang on the window, scream at me and make obscene gestures. I am a female disabled senior citizen so decided my best course of action was to ignore him. So, the moral to this story is to pay very quickly or you will get the sh$t scared out of you by a very nasty jerk! By the way, my AC still does not work well and I believe I was scammed. read more

12/2/14- I came home from work and noticed the house was a bit cool. Blower fan was running and cool air was coming from the vents., . Having bought a service plan with a my current oil company based out EH, to service furnace, I called them ...I was on hold for 20 minutes! So I called Campbell cooling as they put in my new central air compressor in the spring... And I know they also service furnace and sell oil as well. I received a call back in 5 minutes and Patrick was at my house in 15 minutes working on the issue, the owner also called to make sure I was being taken care of.... Now that's service!!! They fixed the problem with in the hour. The following morning I called the company I had been using and did speak to customer service, as I wanted to cancel the balance of my service plan and oil delivery, based on the service., she advised that the loyalty dept would be calling me...well I'm still waiting.... I have now moved over to Campbell for oil delivery as well as their pricing is very competitive, and the service is outstanding! I would highly recommend :) Lina read more

This company is on the ball. Called on a Monday, technician scheduled in for Tuesday. The Service Technician (Patrick) was courteous, on time, and very helpful. He went the extra mile to make sure my ancient boiler and heating equipment was running probably better or as well as it ever was designed to. He was patient with my questions (I'm a typical hovering over a technician while they work homeowner) and got the job done. No wasted time or effort. Service and Price were spot on. Will be my go to Company moving forward. read more

I had my AC removed and upgraded last summer while I was doing some remodeling. Jamie and Mike were great. They gave a great price, worked with contractor and made sure to get everything done correctly and fast. They cleaned up after themselves as well. These guys are really good and I would recommend to anyone looking for HVAC needs in the Hartford Area. read more

This company is a total scam. After they receive payment, forget about getting service or this company standing by its work. They will give you all kinds of bogus reasons to scam you into paying for items they did not address in the first place. DO NOT use this company for any HVAC or heating service or repair. Paid $863 to service AC. The job was not done right and after several follow-up phone calls they have failed to address the issue. Barney Baker Oil Company is their sister company that sells heating oil and does maintenance work. Expect the same type of unprofessional and poor service from this company. read more

Superior Service! Called Campbell during the past heat wave when my central air broke down... Even though they were booked solid, they came after hours and fixed my problem. The techican was very professional. The fee was reasonable and they didnt even charge me the overtime rate. My kids and I were able to get a good nights sleep in a cool house ! Thanks for awesome service! read more

I did not have a good experience with Campbell Heating and Cooling. It was disappointing to say the least. They were hired to pull a permit and install duck work for my home. The permit was pulled only after I inquired about it. The duck work was installed, however half of my home does not receive air flow. I contacted the company requesting service and was told by their employee that there was an issue with the duck work, he wasn't sure how to fix it and he would have his manager contact me. He also believed an additional visit would be needed. After I did not hear from anyone, I began calling the company. Our only communication was a bill. Three months later I finally get a call back. After going back and forth with Jaime, no solution has been decided and he hung up the phone on me. I would not recommend anyone use this company. Although they were able to provide me with a quick response, I would prefer to wait and have the job completed correctly. read more