We met with Bob to discuss installing mini splits. He was knowledgeable, answered ALL our questions…read moreand we never felt rushed or pressured, not to mention the best quote! Everything went according to plan, in fact installation was done sooner than expected. Bob has an AMAZING crew to install! They showed up on time, respectful and professional. They made sure we understood how to use our units and if any questions arise, to give a call. Rain and thunderstorms were scheduled the next day, so they went above and beyond and stayed until the job was complete, 12 hours! I also want to add there was no mess to clean up! My husband and I were so impressed with this whole process! I highly recommend Bob Carlson and his crew. You won't be sorry! We're already inquring about our next project!

I called Carlson heating due to intermittently my oil furnace would not ignite. My oil flow to…read morefurnace was fine. I suspected the ignitor unit was bad. But wanted to be sure. I thought they had a special tester. I was wrong about special tester. Ultimately I could have tested it. But the tech was detailed in his diagnoses and explanation and the Ignitor was replaced. Afterwards I found the price charged me was 3 times retail at H-D. I am a retired electrician. They tried to also sell me the controller that had no issue other than it was old. I said no... because I am an electrician, and I can swap that if needed, it's just a relay unit. Then realized after they quoted me 3 to 4 times retail $ on that item too. The techs are knowledgeable and appreciate their work, but their parts pricing is too much. I recommend them for their knowledge.

Update: This company went from a great experience, to the worst experience. My secondary heat…read moresource went out during the winter and I called for a service checkup. After about 15 minutes of work I was told the condenser had to be replaced due to mice chewing the electrical wires. I could understand this. Here is where the issue comes in. The technician first said it would be $3400 to replace. He then went to his truck and came back to tell my wife it would actually be $8,000, but they added a discount so I would Pay $6,000. The total cost of the whole install (condenser unit + 4 wall units) was 12,000. So just to replace the condenser is over half the cost of the initial install. I called to complain and spoke with the service manager. The service manager essentially explained to me that this was accurate because if they did the install today it would be 23,000. So they evidently had a 100% price increase. I then explained the invoice showed the unit itself as 2,000 and then labor as 6,000. He explained to me that was untrue, that due to the new invoice system they have, they can just put numbers anywhere essentially, so I should ignore the invoice. I explained my frustration and how that does not make any sense and I am not paying 6,000 for a condenser and labor. He said he understood and would escalate it higher and I would get a call later that day or the next. It's going on 3 days now and I have not heard back. This company went from one of my top rated to near highway robbery. I cannot reccomend them to anyone at this point, and will need to look into alternatives to get my heat back in the winter.

I used to use them for my yearly services, called the 24 hour line at 6 P.M. because my hot water…read moreheater went and basement flooded. The guy who answered the phone gave me the voice like he just woke up and or was stoned, didn't want to be bothered, was rude not helpful at all. I just wanted to make sure someone would come out Monday morning but he couldn't be bothered. I will never use them again, would never suggest this company to anyone.

Andrew was immediately available and was at the house in under an hour after I posted my project…read more He is also a master plumber which came in handy as the issue we had was with a clogged drainage pipe for condensation. He was able to snake the line and all is well. Prices are reasonable, I'll definitely use him again.

Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

Our first experience with Plumbums was excellent - we had an emergency issue, Jim was able to come…read moreout within an hour or two and get it fixed, and he was on his way. When our pipes froze during the big storm this January (thankfully, without water in them), we decided to hire Plumbums again. That didn't go as well. Quality of work: The fixes Jim suggested (a series of individual junction fixes) seemed reasonable for the repairs needed, but in some cases replacing whole sections would have been more time- and cost-efficient (according to other plumbers we've had in our home who have seen the work done). And we needed four return visits within our first three days living in the house to address issues that had not been resolved or that popped up as soon as we turned systems on. One problem (heat running constantly on our first floor, making the house over 80 degrees in the winter) was unresolved until I researched possible causes myself and communicated that to Jim, who sent out one of his guys to implement the fix. Professionalism: We were frustrated by the lack of care shown toward our property. Jim's guys left plumbing debris (not just the stuff our homeowner's insurance requested, but just straight-up trash), food trash, and drywall dust in our basement and living areas. This means that the first thing we had to do after driving 3,200 miles to move in was clean up after them. Drywall was removed roughly in several locations, and although patching was not included in the estimate, the cuts themselves appeared unnecessarily sloppy (and our new plumber neatly cuts and replaces drywall as a matter of course, leaving the mudding to us, which is fine). Plumbums did work well with our insurance company to get our claim handled, and ultimately we have working plumbing. But our experience wasn't great.

Penny S. I recently had a heat pump and air handler…read moreinstalled by Cromwell Energy and I wholeheartedly recommend them for your HVAC needs. From the initial quote through the final installation, the entire team was professional, punctual, clearly answered my many questions, and left my home immaculately clean. The new system is running beautifully. My gratitude goes to Cole who on a service call diagnosed the problem, to Jeff and Rich who provided estimates and handled the paperwork, to Tom, Lex, and Jake who installed the new system. Many thanks to all.

We paid Cromwell Energy hundreds of dollars to do an annual check/tune-up on our boiler this past…read morefall, as we do every year. They apparently neglected to replace the oil filter and we had to call in an emergency repair service when our boiler stopped working, which also cost hundreds of dollars. The repair person today said they probably didn't replace the filter because it was so clogged it was difficult to remove and they didn't want to bother. Obviously, we'll never be using Cromwell to service our boiler again.

Jasper was communicative, timely, honest and thorough. No complaints, would recommend.read more

Jazpar was very thorough when looking at the project before giving us an estimate. He really…read morelooked at the existing wiring. He was polite, and professional. when he and his apprentice came to do the work they were on time and did a great job

my name is Aziz. I work for Westmount management. I would like to give a feedback to this company…read moreall the Technician how come to this property when I work except One is very smart very talent his job nice and clean and he know what he's doing. His name is Scott. I'm a lot of Technician none of the Technician work at the way works. He know his part he knew the problem he knew how to solve the know how to deal with the problem when he comes to the scale to talk you know what he's talking about some just threw a word they don't know what's going on Scott. Awesome Work and thank you very much for everything you do. I really appreciate it. Scott Scott thank you for everything.

Excellent customer service...and fast! When I had no heat the tech was at my house within the hour…read moreand was able to fix my system immediately. I highly recommend TCC!

I have been tracking oil prices and noticed I always pay more with Viking than my neighbors do with…read moreother companies. I called to cancel on 10/16 and spoke to someone who promised me a reduced rate for my next delivery. I mistakenly agreed. The delivery was this past Monday and when they sent my invoice they charged me the regular rate and not the reduced rate I was promised. I called and of course they have "no record" of my call or any notes in my account. That's so shady. I should have demanded they put that in writing. Lesson learned. Go elsewhere. They will gouge you and not make good on their promises.

call pinergy they use viking and are cheaper. used them for years. make sure thepath is cleaned…read moreoff