I hired Total Mechanical Systems for a full HVAC installation and paid a $15,000 deposit based on…read morethe assurance that the job would be completed in one day. Instead, what followed was one of the most disorganized and frustrating service experiences I've ever had. The installation was not completed as promised, and I later learned that it had never actually been finished--despite no one informing me. When I returned home and turned on the system, it immediately overheated and shut down. There were clear signs of installation issues, including loud hissing from a connection and unsealed holes in the exterior walls. From that point forward, I had to repeatedly chase the company just to receive basic service. On multiple occasions, I was told I wasn't even on the schedule. There was no proactive communication, no coordination, and no clear ownership of the problem. Over the course of several weeks, I had: 10 separate service visits 8 different technicians Multiple failed attempts to diagnose and fix the issue One installer admitted he had never worked on this type of system before. Another later explained that the refrigerant had been improperly handled during installation, requiring the system to be reset entirely. In addition to the technical failures, the condition of my home after installation was unacceptable. Dog waste was tracked inside and left there, materials were scattered without explanation, and parts of the work were left visibly unfinished. Most concerning, a technician entered my home without permission while I was away and left an exterior door wide open. Even after escalating the issue to management, resolution was slow and required constant follow-up on my part. I effectively had to manage the entire process myself. After investing nearly $28,000 in this system, I was left with weeks of disruption, uncertainty about the system's reliability, and a level of service that fell far below any reasonable expectation. This experience reflects serious issues with quality control, communication, and accountability.

The electrician today, Tim, was great. The company's pricing was price gouging of the most…read moreridiculous type. They wanted $480 to replace a dimmer switch. I have had two previous situations with TMS during which they would quote me a price that was ridiculously over-inflated. I'm insulted and offended by the company's price gouging.

Jet Plumbing is the absolute best! Our toilet wasn't filling last night and today he has it working…read moreperfectly by the time I got home! Tony is so responsive to our calls and he always gives a fair price and incredible quality work! Not only has he fixed our toilet in our older home, he has fixed our bathroom sink and even the ancient steam boiler and water tank in our basement that was a huge job! He came out in the coldest day of winter on his day off to do it. Tony is amazing! Always call Jet Plumbing!!

Highly recommend JET Plumbing. We hired JET Plumbing to…read moreremove and replace our old water heater. Tony, the owner and operator gave us top tier service. The things that stood out about our experience with JET Plumbing were the excellent workmanship, great communication and flexibility, integrity, helpfulness, kindness and overall positive attitude. Tony went above and beyond today exceeding our expectations of service! Excellent value! Thank you again, Tony!

P&M Plumbing is a resident of Connecticut! Paul promised me a great quote! Follow-ups to my initial…read moreinquires were prompt.

Avoid this business--dishonest pricing and terrible service…read more I called at 5 PM on a Friday to get my sewer drain unclogged. I was quoted $378 plus a $200 weekend emergency fee. To save money, I told the dispatcher I would wait until Monday. She then offered to waive the $200 fee and send a technician out immediately. This turned out to be a bait-and-switch. They sent a technician without a vacuum truck, meaning he couldn't actually unclog the drain. Instead, he just cleaned a filter and charged me $168. If they had sent the correct truck in the first place, cleaning the filter would have been included in the original job price. It feels like they forced a dispatch just to trap me into paying a service fee, knowing they couldn't fix the actual problem. To make matters worse, the technician was incredibly unprofessional. He initially told me the visit would be $128, but after calling the office, he hiked the price to $168 and lied to my face, claiming he never said $128. He also seemed completely clueless and had to be walked through the basic steps of the job over the phone by his office. I paid the fee just to get him to leave and canceled any future service. I would give 0 stars if possible.

We had a hot water tank installed by Dynamic Mechanical. From the date of install we kept getting…read morealarms on the new shut off system they installed on the tank. They have been out several times to "fix" it. All they have done is unplug and reset it. There is a terribly annoying beep that keeps going off every time we get a new error. It hasn't been right since install and now they want me to pay to have them come look at it because the labor warranty has expired. I get it and if this was a new issue I would have zero problems in paying them to come out, however that is not the case. Awful customer service by Nathan, I will mot be using Dynamic Mechanical for any future work.

I was in Aruba and had a furnace break down in Connecticut during a blast of cold temperatures…read more This company was great to work with, expedient about getting the materials, setting time to make the repair and completing the job. The technician was very skilled and professional. The price was very fair. I had used them for the first time on a previous job where I had a problem with mini splits not working. The previous contractor who actually installed it could not find the problem. Dynamic was recommended by the manufacturer. They came out, inspected it, found the problem and made the necessary repair the next day. Again, a very reasonable charge. I am a happy customer and will continue to use them as the need arises.

Frank was on time, ready to access the issue, courteous, and professional. He was able to…read moretroubleshoot the problem and also recommend various solutions with pricing that was reasonable. He will be our go to plumber and will be highly recommended to family and friends in the greater Hartford region!

Frank the Tank's was quick to return phone calls, on time, and well-priced service for quality…read moreinstallation done on a new hot water heater that was purchased at the Home Depot. A++experience! **Highly recommended**

We recently renovated a home and were having some one off Plumbing and drain issues. We searched…read morefor someone locally and found Elite. Paul was very knowledgeable and was able to diagnose all of the issues we were having. I highly recommend them for any plumbing issues you may have, big or small. It was a nice surprise when the cost was very reasonable compared to some of the other contractors we have used in the past.

From the owner: At Elite Mechanical Contractors, our mission is to provide top-quality plumbing services with…read moreintegrity, professionalism, and unmatched expertise. We are dedicated to delivering reliable, efficient, and innovative solutions for residential and commercial plumbing needs. Our team takes pride in exceptional craftsmanship, outstanding customer service, and a commitment to exceeding expectations. With a focus on trust, transparency, and excellence, we ensure every project is completed with precision and care—keeping your systems running smoothly and your satisfaction our top priority.