Worst company ever…read more The person who handles their calls and scheduling is extremely rude and indifferent. She is the worst representative possible for a customer. No customer service. Quite the opposite. I believe she is the owner's wife. She is indifferent as best, hostile and angry at worst. She answers questions rudely. Does not return calls. Sounds exasperated ALL THE TIME. They did super shoddy work in our home. The HVAC system is not well sealed and heat and AC escape all over the place leading to inefficiency. They failed to seal the top of our ducts. There is air escaping everywhere. Returns have been placed in bad spots. The owner seems to have a bunch of right-wingers working for him who spend their day listening to far-right political commentary while they work on HVAC systems. The owner (Tim? Ted? Tom?) is an extremely poor communicator, gruff, thuggish, and spent a lot of time telling us how he manages to "get back at" difficult clients by doing substandard work that won't be immediately apparent. He bragged about this and was quite proud of his deceptive ways. Totally unprofessional company. Do. Not. Use. Run. If I could give them a zero, I would. They should go out of business for the ways they treat their customer and the sloppy work they do.

cannot expect better from any service business!! mary and…read moretim are friendly, reliable, with prompt service and very reasonable prices. they installed my furnace many years ago, and have always responded immediately when any service has been required. a small business that truly values their customers! i'm so grateful to be able to depend on conditioned air systems.

AMS did a great job installing an electronic air cleaner and central whole house humidifier. They…read moreneeded to fabricate new duct work for my return plenum and the craftsmanship was fantastic. They were easy to deal with from the first call to Amanda to the estimate with Curt to the job being completed with Curt, Kyle, and Chris. Everyone was always pleasant, knowledgeable and professional. There were no surprises in pricing and the job came out great. I will definitely use AMS again in the future!

We needed a new zone board, and one zone valve in order for a smart thermostat we picked to be…read morecompatible to our homes heating and air conditioning system. The service was great, and the technician was very professional, courteous and knowledgeable. Our system is working great now. We are giving them a 4 star rating instead of 5 because we got socked with just over $122.00 for a diagnostic charge where nothing got done to our system. We still went with them, but it would be good business if we were going with them to order and install what we needed in our system, then there should of been some kind of credit for that. The tech. was at our house for less than 20 minutes, a far less amount would of been more appropriate for that initial charge. Other than that, they were great.

I've been using Reliable for many years to service my boiler. Antonio always sends a great…read moretechnician right away and does the repair for a fair and affordable price. I highly recommend them.

called the yesterday they were here when they said and i had heat within hours ---thank you! just…read morestinks had to do emergency pay but it was worth it!

I am so very upset to be writing this review; however, since no resolution was given to me, this is…read moremy only means seeking some type of retribution/justice. I first want to note that I have used this company for many years. And they were always so great! The owner and the servicemen. I have referred countless clients to them as well. Until recently, I had never had any issues at all. About 2 weeks ago I had a standard apt for them to come and clean my furnace. My apt window time was between 2-4. At 1:30 I left work so that I could be home in time for 2:00. At 1:35, as I was in the car, on the way home, someone called me and stated that they had to cancel the apt. I was upset because I had just left work. And the apt was in 25 minutes. I wished I had gotten a call sooner. But, I pushed on. I informed the girl that I would need to call back because now I needed to pick another day that I could leave work early. When I got home she called me again at 2:30. She explained that someone could come if I still wanted them to so I said of course! She said they would be there between 3-5 and she would call when they were on their way over. I said OK. At about 3:10-3:15 someone knocked on my door. It was the serviceman. I let him in and brought him downstairs. I showed him where everything was and the first thing he noticed was that one of my water holding tanks was right next to my oil tank in the basement which made for a tight fit for them to service it. Please note that a couple times this has been mentioned to me and several times I have asked my water specialist to move the tank over a bit. Besides it being a tight fit, no one from Cole Heating has ever said they could not service it. They just stated that it was a tight fit-which it is and I agree. However, this worker just looked at me and said "I can't deal with this on a Friday" and huff and puffed himself back out to his truck. I left and went upstairs. I knew based on that reaction and the fact that I think they sent him to my house late on a Friday (because my original person must have canceled) that he was just in a bad mood and basically did not want to deal with it. In about 30 minutes he was done and upstairs with the bill. I thought it was weird because they are usually there for about 1 hr. He informed me that I needed a new smoke pipe and a new ignition switch and that they would have to come back for all that-which was fine. I knew there was an issue (minus the standard cleaning that needed to be done). I paid him and he left. He seemed to be in a better mood since he was now on his way out:-) However when he left, I noticed two things on my bill 1) he did not clean the oil filter near the well water tank. He wrote a note that he could not reach it and 2) he stated that he was at my house for over an hr and that he arrived at 2:50, which was absolutely not true. So, overall my bill was $208. $165 was labor and the other $43 was tax and parts. What tax and parts you ask--well an air filter apparently. Because he did not clean the smoke pipe (because he is coming back to do that and repair it) and because the 'tight fit' prevented him from cleaning the filter near the oil tank, I am not really sure what I had done for $208! This is where my frustration and anger comes in. I mean this company is not cheap, but they have always been good, so I do not mind paying. BUT, I do mind paying when I feel the job was not well done. And that day it wasn't. I immediately called the owner before the serviceman had even gotten off my street. I explained everything I just wrote in this review. He seemed to care very much and assured me that he would speak to him on Monday and would call me back (on Monday) with a resolution and also a price for the two items I needed replacing. Needless to say, Saturday came and my check was cashed right away, but here I am-2 weeks later and not one phone call from anyone. I have since gone with another company who has been great and is much cheaper. If I had just gotten a phone call back, I would have never stopped being a customer. After being a loyal customer for years, I feel, at minumum, I deserved that.

I'd give these guys six stars, but it tops out at five…read more My central a/c unit was pumping hot air, so I called Cole. This was at 1:15 in the afternoon. I was told they could have somebody at my place sometime between 2:00 and 4:00. Doorbell rings at 2:20. I answered the door -- it was the Cole serviceman. 3:30, cold air's pumping through the vents and the serviceman explains to me very clearly what the issue was and what he did to resolve it. He also took a note of the model of a/c unit I have to shorten repair time if the need arises again. I absolutely love these guys.

Always prompt, friendly, and competent service. First…read moreimpression was Mike coming over and actually replacing a part to fix our non functioning AC. Other HVAC companies immediately went into "you need a whole new system" mode. I am so happy with this company that I have no intention of shopping around for future HVAC needs. Will gladly give them my business when the time comes to replace the, admittedly very old, central air.

Tech came out for my request for checking system and cleaning outside condenser. He checked…read moreeverything, took photos, cleaned, and gave me info regarding any future issues. He was so knowledgeable and professional. I really appreciated this. Thank you. Definitely recommend.

Ugo's team installed a new Furnace and Air Conditioner.They were professional,efficient and left…read morethe area very clean. price was fair we highly recommend them.

Great service. I am a first-time customer and called on one of the hottest days of the year. They…read morehad a friendly technician out to my house in a couple of hours. He got my AC fired back up in no time at a very reasonable price. I would definitely use them again and recommend them to others.

They have been doing our furnace maintenance for four years now. Woke up this morning with pressure…read moregauge reading abnormally high. Our expansion tank had failed. Called and they were able to get someone out promptly. Technician explained everything thoroughly and had a new one installed up and running within minutes. Couldn't have gone better! Will most certainly continue using their services and highly recommend to others. Eric H.

great customer service, scheduled us in last minute. Technician came out and communicated…read moreeverything, super friendly & took care of the problem.

Arrived promptly early Monday. They were well informed, knew what they were doing, had all the…read moreright gear and were pretty quick and cordial.