Update: This company went from a great experience, to the worst experience. My secondary heat…read moresource went out during the winter and I called for a service checkup. After about 15 minutes of work I was told the condenser had to be replaced due to mice chewing the electrical wires. I could understand this. Here is where the issue comes in. The technician first said it would be $3400 to replace. He then went to his truck and came back to tell my wife it would actually be $8,000, but they added a discount so I would Pay $6,000. The total cost of the whole install (condenser unit + 4 wall units) was 12,000. So just to replace the condenser is over half the cost of the initial install. I called to complain and spoke with the service manager. The service manager essentially explained to me that this was accurate because if they did the install today it would be 23,000. So they evidently had a 100% price increase. I then explained the invoice showed the unit itself as 2,000 and then labor as 6,000. He explained to me that was untrue, that due to the new invoice system they have, they can just put numbers anywhere essentially, so I should ignore the invoice. I explained my frustration and how that does not make any sense and I am not paying 6,000 for a condenser and labor. He said he understood and would escalate it higher and I would get a call later that day or the next. It's going on 3 days now and I have not heard back. This company went from one of my top rated to near highway robbery. I cannot reccomend them to anyone at this point, and will need to look into alternatives to get my heat back in the winter.

I used to use them for my yearly services, called the 24 hour line at 6 P.M. because my hot water…read moreheater went and basement flooded. The guy who answered the phone gave me the voice like he just woke up and or was stoned, didn't want to be bothered, was rude not helpful at all. I just wanted to make sure someone would come out Monday morning but he couldn't be bothered. I will never use them again, would never suggest this company to anyone.

I reached out to American Heating about a furnace tuneup and service call. They scheduled me 2 days…read morelater and gave me a time window. The tech (Ken) showed up as expected and was very helpful. He was able to address the issue I was having and also tuned the furnace. It was installed a year and a half ago and it runs more smoothly now than it did new. I was extremely happy to have Ken work on my furnace and will be a repeat customer with American Heating!

They called me less then a week before my appointment for a tuneup as a new client to cancel. Told…read moreme they had a boiler replacement they were doing instead. They didn't have any availability to reschedule within a decent time frame (5weeks+) after having to wait that long for the original appointment.

Nick Sollas has been amazing to us for many years. He kept out furnace going for years at a fair…read moreprice. Lately he seems to be expanding with new employees which means he doesn't come to service us in Litchfield anymore which is sad.

Tech arrived on schedule and was very knowledgeable. When he was done, there was no mess to clean…read moreup. Rare to find these days.

Excellent service. John took the time to explain what was happening with my furnace and patiently…read morelistened to my woes about needing a new one. He quickly returned my calls and was very easy to communicate with. Highly recommend.

Super great service from both Joe and his son John. Took care of oil tank replacement and a wonky…read morefurnace. Reasonable prices, such nice guys!

This post reverses a previous complaint. I spoke with Fahy's billing department and they…read morestraightened it all out!

READ BEFORE YOU CALL THEM:…read more My father (who speaks very little English) had bought a house and had called this company 2 days ago to come in to see why the heat was not working. Fahy MJ & Sons Inc had sent in their service tech in to check out the issue. The tech came in at 10-11 am talked on the phone the whole time, looked the furnace up and down installed two thermostats without permission and left almost close to 5 PM. The heat was never fixed. The company charged my dad 580 dollars for spending over 5 hours just diagnosing the issue. The heat was never fixed. When i called to complain today as to why my father was charged that much even though they did not fix the heat. The rude lady that answered the phone told me that the tech was only diagnosing the issue. She admitted that "the furnace did work when the tech left and that they STILL do not know whats wrong and they will need to come back again to diagnose further". She said " This is what we do and these are our business policies" What angered me the most is that instead of being a professional and discussing facts and logic she started to berate my father. No one should be exposed to that kind of treatment from anyone; much less from an employee of a legitimate business. I called her out on her business practices that they follow. They go for a service call spent an indeterminate amount of time "diagnosing" the problem and then bill you and tell you that they "Need To come back to do more diagnosing" I asked her if they had provided my dad with an estimate of the job and she said no. Instead the tech spends all of his work day in my fathers house while on the phone talking and very little working; because Fahy MJ cannot hire qualified techs that know how to do their jobs. This sub-par level of expertise and customer service is what makes consumers like us fear the day that our heat source breaks down. After talking on the phone to this very rude and unprofessional woman she became very irate and belligerent and started to say things like " Are you threatening me?, I am going to call the cops because i feel threatened". The woman i spoke to gives the company a bad name. If she is the manager of that office then the business will continue to experience complaints from consumers like me. Very shameful that a reputable company would do this to my father. They took advantage of my father's inability to speak English. Very sad to have to write this. DO NOT DO BUSINESS WITH THEM.

If you need honest, hard-working, extremely reliable and knowledgeable repair and installation men,…read morethen this is the business you call!! It is a long-time family established and run heating and air conditioning service. My family and I have been using them for over twenty years. They are all extremely kind, trustworthy, and simply outstanding! They will go out of their way to help you. You definitely have to give Chris' Refrigeration a call the next time you have a problem with your heating or air conditioning. They are well worth it!!

Just moved in to a new place and the central AC went out, which was no surprise since the place…read moreneeded a lot of maintenance. They recognized the problem right away and solved it for me. They also gave me lots of information about maintaining the system and further need of repairs. Reliable, honest and courteous. A good experience.

Of course my boiler decided to quit on me at 6pm on a Saturday. Called G&G Mechanical who supplies…read moremy oil and Gentian was very helpful. He diagnosed it by phone, helped with a temporary fix and made repairs on Sunday before some single digit temps arrived. Just awesome service and the charge was much lower than I expected. They are good people - very helpful and very fair.