Can't understate the importance of a company like Castle Heating and AC…read more Fall into winter is the busiest time of year for this type of company and they made my job (which could be considered as small) seem very important. All I needed was a new valve and an air vent on my boiler (which also does my heating for the house.) I let them know it wasn't an emergency, they scheduled me out the soonest they had. When the tech Juan got here he made sure to explain everything he was going to do and WHY. Very efficient work. Everything was all done in about two hours. They even came out briefly a couple weeks prior to bleed the air out of my system and didn't charge me for that. It was very generous. Their prices are fair, their work is good and I would recommend them to anyone in the area needing heating and AC work done.

They have been caring for our furnace for over 15 years and have never let my family be cold during…read morethe long and brutal New England Winters!

My A/C needed work. Andy and another tech were here. They were on time, did an excellent job and…read moreresolved the issue. The cost of the work performed was more than reasonable. Been with Douglas Mechanical since 2014. Will continue to use them for my A/C and furnace. Great Job!

Our boiler went out on New Year's Day. I called Douglas Mechanical; they offered to come out…read moreimmediately but were upfront about what could and could not realistically be accomplished that day, and advised waiting until normal business hours to avoid unnecessary cost. I chose to wait until the next morning. They called me before they were even open to schedule the tech. He arrived that morning, diagnosed the problem, confirmed power to the failed component before replacing it, sourced the correct part locally, and had the system back online the same day. Two hours door-to-heat. No upsell, no pressure, reasonable cost, and very clear communication throughout. This is a professional operation that values doing the right thing over running the meter.

Al and Ray were simply phenomenal. When I needed to convert from oil to gas heating on an emergency…read morebasis, they jumped right in and handled everything from permits to installation hassle free, with great professionalism and courtesy. They were at my home immediately and negotiated the permit process with great finesse! My system was up and running extremely fast given their attention to detail. They treated my home beautifully and were ALWAYS on time. They let me borrow their heaters to keep my pipes from freezing. I can norecommend them highly enough!! Kim

I won't ever use another company, I tell everyone about them. Al and his technicians (Renaldo most…read morerecently) are reliable, and trustworthy. Last year I had a issue with my AC, Al was the only company who was able to fix it instead of trying to sell me a whole new system (I had 5 other companies come out!!). This year my furnace was blowing cold air and it was 13 degrees out! I called him and he had someone there within the hour, on a Sunday none the less (which I wasn't honestly expecting, I figured I would have to wait) Renaldo came and got everything up and running, he was polite, very good at his job and I felt comfortable having him in my house, as I did when Al helped. I can't thank you and your team enough for helping me, being reliable and not upselling me. It's hard to find good companies now a days, who aren't looking to take advantage of you and are actually there to help. As a first time home owner that means the world to me. It's nice to know you have someone to trust when you have a issue. They feel like the friend or neighbor you call when you don't know what to do and need assistance, not a faceless company that sends salesmen vs technicians. If you have any HVAC problems I promise this is the company to call!!!!

Precision mechanical did a great job lance Todd Anthony and Kelley were amazing Laura brown helped…read moreout a lot ... Lin also great crew amazing furnace . Even there owner is a good guy highly recommend

Charges $185 / hr. Schedules w/o estimate or disclosure of stacked pricing practices =…read moredeceptiveness. I immediately paid cash but emailed owners for review and corrective action. What follows is my 4/7/20 email that received no courtesy of a response. Once paid, they had no desire to respond. I'll let you be the judge of whether you feel their actions fair and appropriate. I will stick with Veniskofsky Plumbing and Heating in Vernon. Hello Laura, It was a pleasure speaking with you yesterday and I truly appreciate your offering assistance while Tony is incapacitated. This said, I should have been advised, in advance, of your flat rate billing practices. I loyally work with a lot of contractors, as Tony can attest, and understand that practices vary greatly. My guard was down. Nevertheless, I feel compelled to share with you that I would not have had Allen do the repair if I had known that there was an $89 charge for the 10 minute diagnosis and then the $115 pump would be marked up 250% to $291. When backing the cost of the pump out of the 90 minute job cost we are at a $185/hr labor rate. These are practices akin to those of Aiello, that I avoid and warn people against. In all fairness, I cannot take issue and voice my displeasure to others without first sharing with you. Thus this email. Stay well and all the best to you and Mark, Bruce

Paul is a true professional. Took all of 10 minutes to diagnose an issue that 3 other service…read moreprofessionals (including the original installer) missed. After relocating to CT and purchasing an older home, I utilized a heating and plumbing contractor (listed on the CNG website) to install a new gas boiler. Three hours after the initial install, I called the contractor to inform him that the unit simply would not heat the house past 57 degrees. The contractor - a long time business located in Manchester (you can't miss the negative/dismal reviews on Yelp, Superpages, Yellow Pages & Business Finder) - started backpedaling immediately with ridiculous excuses including the suggestion that "the unit needs to run for 3 days before the whole house heats up"! I asked (on numerous follow-up phone calls/pleas) if the unit itself could be faulty and he was adamant that there was "no possible way". Two other service pros called in to help diagnose weren't much better with 1 suggesting a whole new system and the other indicating that the system was not sized correctly??? Suffice it to say, this was a $7500 nightmare with the original installer blowing smoke up my ... the whole time. Enter Glastonbury Burner and Boiler/Paul who quickly realized that the control module on the unit was in fact not operating correctly thus the reason why the unit wasn't getting up to temp and heating the house. Paul confirmed that the unit was actually a decent install, which was comforting yet disappointing as a simple follow up and effort by the original installer 3 years ago would have saved me many sleepless nights, high frustration and high utility bills. Save yourself the hassles and run around from many of the "specialists" out there and go with Glastonbury Burner and Boiler.

From the moment I spoke to Paul Belles I felt confident my heating problem would be resolved. Paul…read moresent out Jared and Stephan with an hour and I was toasty warm.

I'm giving this company a 1 star for no effort. Do not go with this company because they send…read morepeople that tries to scam you for more money. I needed a hose from my front yard to be fix. They sent a technician that didn't know what he was doing, cut a hole in my basement wall and cut the hose. Said he couldn't fix the problem and left. I called back, said they needed extra money to fix the problem. It's the worst plumber I have encountered, do not go with them. They are trying to scam you for more money.

I had my air conditioning unit serviced on 7/28/2026. Mike serviced it, fixed the problem, and we…read morecould not be more satisfied with ProService. Highly recommend it.

N&T guys are the greatest/honest workers I've met so far! they are always on time and always ready…read moreto work. I had my central air system replaced with these guys in less than a day, they were respectable, honest, had great quality materials and their prices were unbeatable... thanks again guys I appreciate you all and will definitely refer you to other!...

AMS did a great job installing an electronic air cleaner and central whole house humidifier. They…read moreneeded to fabricate new duct work for my return plenum and the craftsmanship was fantastic. They were easy to deal with from the first call to Amanda to the estimate with Curt to the job being completed with Curt, Kyle, and Chris. Everyone was always pleasant, knowledgeable and professional. There were no surprises in pricing and the job came out great. I will definitely use AMS again in the future!

We needed a new zone board, and one zone valve in order for a smart thermostat we picked to be…read morecompatible to our homes heating and air conditioning system. The service was great, and the technician was very professional, courteous and knowledgeable. Our system is working great now. We are giving them a 4 star rating instead of 5 because we got socked with just over $122.00 for a diagnostic charge where nothing got done to our system. We still went with them, but it would be good business if we were going with them to order and install what we needed in our system, then there should of been some kind of credit for that. The tech. was at our house for less than 20 minutes, a far less amount would of been more appropriate for that initial charge. Other than that, they were great.