1. TruComfort Heating and Cooling

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TruComfort Heating and Cooling

5.0 (4 reviews)
Closed • 7:00 am - 4:30 pm

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3 months ago

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Lassen Heating & Cooling

Lassen Heating & Cooling

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Lassen heating and cooling just installed a new Carrier Infinity heat pump system in our condo…read more Sean and Jacob are very professional, knowledgeable, and talented. They showed up on time and dedicated themselves to our project. I had requested proposals for two other contractors and Lassen gave us the best system at a lesser cost than the other competitors. I would highly reccomend Lassen Heating and Cooling to all my friends and family. Hoping to use them again this spring for our daughters home A/C system.

Avoid using this company!! They installed an HVAC system in a new build in 2023. The labor only…read morehad a year warranty but the parts were supposed to have 5 years. In July 2024, the upstairs HVAC system in the home stopped providing cool air. Sean Lassen was contacted multiple times over email and phone to ask him to investigate the problem. He only responded to our inquiries when the builder reached out to him and asked him to contact us. Unfortunately, instead of going out to the house to investigate the issue (his website says he offers 24/7 emergency service but couldn't offer me any timetable to come out other than to say it would be several weeks before he'd have time) he offered excuses about being too busy, being too far from the location of the property, not having good employee support since COVID, and then mentioned that we would be outside our warranty anyway. I had another HVAC company go out to diagnose the problem and the builder also investigated the problem directly. Ended up having a different HVAC company install a new flare, reconnect the pipe, add refrigerant and test the system at a total cost of almost $1700. Lassen HVAC is completely unresponsive to homeowners, takes absolutely no interest or accountability for his workmanship and or responsibility for any corrective actions. Did I mention that we missed out on a couple thousand dollars in rebates when our system was installed too because he never got us the paperwork we needed?? DO NOT USE THIS COMPANY!

100 Percent Plumbing - The company truck and owners/technicians

100 Percent Plumbing

(10 reviews)

Ignored my messages. Owner called me to apologize and offered a fix. Then ghosted me and wont pick…read moreup phone. So confusing. Like... what?

Had these guys recommended to us to come unclog a kitchen drain. He asked to come early but still…read morearrived an hour late, started ripping apart the drain without a bucket to catch the water and then laying the nasty dirty pipes on our 6' long woven kitchen mat, rather than a blanket, a paper towel or even the tile floor. The snake did not work and actually got stuck for awhile but that's because the pipes were very bad & could not be unclogged as it was legitimately bad 70 yr old galvanized pipes completely corroded and blocked. So, after multiple methods & tries, I agreed that we needed to replace about 10' of old galvanized pipe with PVC and the basic older PVC drain components under the sink. Understandably, they could not come back until the following day since the scope of work had changed. The actual plumber (very nice guy, decent work, but VERY MESSY) scheduled his return for 8:30 the next day, and estimated 4 hrs of work for $1,100 + materials, tbd. As we were left without a kitchen sink, since he got us in for the next morning & was recommended by a friend and fellow plumber, I agreed to the high labor estimate, knowing it there was a chance that it could take more than 4 hrs and signed for the labor, while my wife spent 2 hrs that night cleaning our kitchen mat from drain grease. Next morning, I had to go to work so my wife took the day off. Midmorning, I'm getting texts from her asking for his number as no one had shown up and I had not heard anything. Again, over an hour late, but shows up and gets the job done in about 2.5 hrs. As he's leaving, he asks for almost $1,500. She says, ok, please just give me the break-down for the materials. He has to call the office, puts my wife on the phone with the brother who refuses to provide an itemized list of material costs. Plumber leaves, wife pays the agreed upon labor charge of $1,100 for 4 hrs that took 2.5, no questions asked. Wife says she will pay materials, even marked up materials, if she is given a breakdown (again, this was 10' of 2-1/2" PVC and a few fittings). Mind you, I'm an Executive Construction Project Manager for nearly 20 yrs. I receive an email with a list of random items, no prices, including boxes of rags, latex gloves, boxes of glue, etc. I tell wife to get a real breakdown before settling after already paying the inflated labor cost. My wife then receives a barrage of texts threatening escalation unless "agreed upon" material costs are not paid...but no materials were agreed upon and they refused to provide material details. I get out of work and start receiving the same texts...for hundreds of dollars of materials that they refuse to itemize. On top of that, the mess left was insane and I later found he left a 6" piece of old nasty piping in the wall that I had opened up for them, stinking up the bsmt, dripping old grease down the walls. Never again...talk about choosing their battles Talk about choosing your battles...and knowing when to stop arguing with customers.

TruComfort Heating and Cooling - hvac - Updated October 2026

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