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    Douglas Mechanical Services

    3.2 (9 reviews)
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    Services - Douglas Mechanical Services

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

    2 More Services

    Water heater installation

    Water heater repair

    Douglas Mechanical Services Photos

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    Recommended Reviews - Douglas Mechanical Services

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    6 months ago

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    2 months ago

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    8 years ago

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    11 years ago

    Doug was wonderful, staff was helpful & answered all questions and concerns in a BETTER than timely manner with supporting detail.

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    10 years ago

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    People searched for Water Heater Installation/Repair 657 times last month within 25 miles of this business.

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    County Wide Mechanical Services - Gas Boiler installation

    County Wide Mechanical Services

    (23 reviews)

    We had a great experience with CountryWide. They called to…read moresay they running late, but they ended up being on time. Everything went smoothly and our basement/laundry sink, was fixed. Everyone was very professional and friendly. They also fixed a corroded pipe near the furnace. Very satisfied with their work and expertise.

    I called with an urgent heating/cooling issue on Wednesday, August 25. I got an appointment for…read moreMonday August, 30. That day, the tech was supposed to arrive between 12 and 2. I was informed that someone would call me to let me know if the technician was going to be running early or late. When nobody had arrived (or called) by 2:20, I called the main number and was told that the technician was dealing with a big water leak issue. Okay, but what about my appointment? I had things to do. She then told me that someone would call when they were on the way. A little more than hour later, I got a call saying the man was on his way to me in Middletown from West Hartford. He finally arrived around 4. The tech looked at the thermostat, checked the duct work up in the attic (reported correctly that it was a mess), checked the fuse box in the basement, then went outside to look at the air conditioning unit. He did not take the panel cover off (inside of which ended up being a serious rodent issue!) He told me that a quote would follow. It's now been almost two weeks and I haven't heard a thing back from anyone. I've received no follow-up, no estimate, no nothing. I'm not sure what I paid $100 for. I'm confused and disappointed and out a hundred bucks, it seems, for nothing. I wrote the company to inquire but have heard nothing back. After doing deeper research and finding so many negative reviews, the fact that they only got $100 of my money for nothing seems like a blessing. I'll continue to wait for any type of communication from them whatsoever, but in the meantime, I will be going with another company and would not in a thousand years recommend this one.

    Plumbums

    Plumbums

    (32 reviews)

    Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

    Our first experience with Plumbums was excellent - we had an emergency issue, Jim was able to come…read moreout within an hour or two and get it fixed, and he was on his way. When our pipes froze during the big storm this January (thankfully, without water in them), we decided to hire Plumbums again. That didn't go as well. Quality of work: The fixes Jim suggested (a series of individual junction fixes) seemed reasonable for the repairs needed, but in some cases replacing whole sections would have been more time- and cost-efficient (according to other plumbers we've had in our home who have seen the work done). And we needed four return visits within our first three days living in the house to address issues that had not been resolved or that popped up as soon as we turned systems on. One problem (heat running constantly on our first floor, making the house over 80 degrees in the winter) was unresolved until I researched possible causes myself and communicated that to Jim, who sent out one of his guys to implement the fix. Professionalism: We were frustrated by the lack of care shown toward our property. Jim's guys left plumbing debris (not just the stuff our homeowner's insurance requested, but just straight-up trash), food trash, and drywall dust in our basement and living areas. This means that the first thing we had to do after driving 3,200 miles to move in was clean up after them. Drywall was removed roughly in several locations, and although patching was not included in the estimate, the cuts themselves appeared unnecessarily sloppy (and our new plumber neatly cuts and replaces drywall as a matter of course, leaving the mudding to us, which is fine). Plumbums did work well with our insurance company to get our claim handled, and ultimately we have working plumbing. But our experience wasn't great.

    Douglas Mechanical Services - waterheaterinstallrepair - Updated June 2026

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