Our boiler went out on New Year's Day. I called Douglas Mechanical; they offered to come out…read moreimmediately but were upfront about what could and could not realistically be accomplished that day, and advised waiting until normal business hours to avoid unnecessary cost. I chose to wait until the next morning. They called me before they were even open to schedule the tech. He arrived that morning, diagnosed the problem, confirmed power to the failed component before replacing it, sourced the correct part locally, and had the system back online the same day. Two hours door-to-heat. No upsell, no pressure, reasonable cost, and very clear communication throughout. This is a professional operation that values doing the right thing over running the meter.

When making the appointment, I was told one price. Then billed another after service was done. I…read morewas asking both techs about pricing and they would not disclose it. I spoke to the manager and the person who booked the service and they said they spoke to the tech and the tech said that he did disclose. He did not. He even stepped out of my home for a full 45 min and said the piece he needed would not be charged. I was irrate about the situation and was told they would follow up. They did not up until 3 weeks later. They said they would follow-up with an agreement and they did not. I waited for said phone call and when trying to deal with the situation again, the manager pit me on hold bc I was irrate about repeating the situation again and told me I had agreed to a payment plan, when I did not. Then she said she would send my things to collections because they did not want to deal with my tone nor my situation. I was already upset at the fact they charged more and did not disclose fully what was being done as far as pricing . When the tech finished, I asked him if the price would be what was disclosed when I first made the appointment and he said yes. And then I was billed an extra 500 and some change. I normally would like to work out a plan but they kept me waiting and we're not being truthful about their pricing and work . Please if you do boom with them, ask them to disclose everything and press on disclosing pricing. Joann and Debbie were not very clear on pricing and then would place me on hold or hang up. I waited for 3 weeks for a follow up and all I got was text about a past due bill and when I followed up, they still did not want to hear anything I said because I was raising my voice. Well I was upset after being ignored, not helped and they were deceitful of their pricing. The tech lied and when I said ask the other tech, she placed me on hold and did not want to help. Yes I was upset because thats not how you do business and leave people waiting for a follow up. I never disclosed nor agreed to a payment plan. Joann was supposed to call me back to work something out and she never did . And when I brought that up, she told me that " i should be grateful, work was done at my house." No. I would have been grateful if you guys would have been upfront about pricing when I was asking about everything being done and not blindsided by a bigger bill, no follow up and the condescending tone of your office. Now they are sending ny bill to collections all because I wanted a detailed disclosure and better service for this incident. Please be aware when doing business with them.

Honest, Knowledgeable and explains what's going on as they work. Didn't mind me standing there…read morewatching and asking questions. Thanks again.

Aneudy was a professional who addressed my water heater flute issue swiftly and in a professional…read moremanner--late night phone calls, descriptive scope of work, and provided all the documentation that was asked for. Will be working with him again in the future if any HVAC issue arises. Thank you!

N&T guys are the greatest/honest workers I've met so far! they are always on time and always ready…read moreto work. I had my central air system replaced with these guys in less than a day, they were respectable, honest, had great quality materials and their prices were unbeatable... thanks again guys I appreciate you all and will definitely refer you to other!...

From the owner: N&T Heating Cooling and Ventilation LLC located in…read moreGlastonbury CT servicing all of Glastonbury, Bloomfield, Windsor, Enfield, South Windsor, East Windsor, East Hartford, Manchester, East Hampton, Manchester, New Britain, Newington, Simsbury, West Hartford, Farmington, Suffield, Cromwell, Granby and surrounding CT areas. Reliable HVAC experts licensed, and locally owned. We are here for all your heating and cooling installation and repair needs. We specialize in residential and commercial systems, delivering quality service and circulating comfort year-round. Heating & Cooling Installation Fast, Professional Repairs Specials on New Installs Free Estimates Available on installations only Contact us today to schedule your service and experience the N&T difference!

If I could give this company zero stars I would. They sent a tech out Friday 2/27 to assess my…read moreunit. When the tech left unit was working great, this lasted for less than 6 hours, mind you I paid over $300 for an hour and half service. Called the guy who serviced my unit same night (Friday), got no answer and no call return. Called Campbell Cooling today Monday 3/2 spoke w/ Jamie. Very unprofessional. Was yelling at me, cutting me off mid-sentence, couldn't complete one sentence without interruption. Today I am being told replace the entire unit quoted $8k. Friday I was told I needed 3 parts. What changed between Friday & Monday? I will never recommend this company to anyone. Sad part is my call today was to see if someone can come and take another look and possibly replace the 3 parts I was told I needed, after today's interaction NO THANKS

So glad I got a referral for Campbell Cooling. I spoke to Jamie on the phone, who said that Kevin…read moreis nearby and will stop by to check out our heating system. Kevin returned the next morning with the right parts and fixed our issues within an hour. He was honest, prompt, knowledgeable, and helpful. Plus their prices are great. I couldn't recommend them more. Thank you for saving our Thanksgiving dinner!

Dan and his Guys did a great job replacing our Heat/Air pump in a condo in…read more Middletown, CT. Everything they said they would do they did. Great honest company. Would use again.

My central air system, after running perfectly for a month after Dan installed all brand new parts,…read moresuddenly stopped working on a sweltering Saturday morning. Although at the beach with his family, Dan came right away with equipment to troubleshoot. The problem was not with equipment he installed. The drive belt of the exhaust fan in the mechanical room had broken, which caused the room temp to climb way over 100 degrees. My new equipment had automatically turned off to prevent damage to itself. Dan replaced the fan belt, installed a new filter, and I hope returned to his family at the beach. This is a reliable, smart company -- and honest too.

Al runs a great business! He is trustworthy, timely, thorough, and knowledgeable. From repairs to…read moreservice, he has been helpful throughout the whole process and, always make sure to keep you informed and take's the customers best interest into account. I recommend Air on Time for your HVAC needs!

Once again Air on Time has come to my rescue. Courteous, professional and so reliable. The…read morequality of the work is beyond 5 stars. Prompt response to request for service - always gets back to the customer within the hour. HIGHLY RECOMMEND Al Rothschild and Air On Time!!!

Awesome team! A representative Came out within the hour and then dispatched a crew to address our…read moresewage backup. Cleaned and sanitized everything. Very professional. Great job!

Wish I could give negative stars. The ABSOLUTE WORSE. There is no communication. Workers, office,…read moreowner, are all on different pages. Mess up time and time again and expect you to waste your time waiting for them day after day just for them to mess up again, like not bring the drying mats, which was their ONLY job. MULTIPLE TIMES. I was assured by the owner Brian, this would be remedied, yet they showed up without the mats again. They obviously have no respect for their customer's time and their workload, let alone the stress they are already under facing their homes being destroyed. They just add a ton more stress. Do yourself a favor and call someone else.

My indirect, oil-fired, hot-water heater had formed a large, brown puddle on the floor of the…read morebasement -- a sign the steel interior tank had rusted. It was made by Weil-McLain and was under a lifetime warranty. I contacted Absolute Mechanical Systems, and we arranged an appointment for an estimate. I also called my oil company, which sent a salesman. My oil company's quote was $2,653 for a stone-lined water heater (price including labor and removing the old heater). I emailed and called the salesman to see whether he had asked Weil-McLain about the warranty (which he said he would do), but he didn't respond. Curt Woodworth of Absolute Mechanical Systems did contact Weil-McLain. After some back and forth (the company initially wanted proof that I'm the original owner of the water heater, which I am), Curt got the lifetime warranty to apply. Bottom line: Thanks to Curt, I got a new, larger (a 40-gallon as opposed to the exiting 32-gallon) water heater at no cost! With Curt's labor, the total cost of the installation, $1,270, came in at less than half the competitor's quote. Curt was professional, pleasant and prompt. He even pointed out a few other repairs that will require a plumber. I highly recommend him!

AMS did a great job installing an electronic air cleaner and central whole house humidifier. They…read moreneeded to fabricate new duct work for my return plenum and the craftsmanship was fantastic. They were easy to deal with from the first call to Amanda to the estimate with Curt to the job being completed with Curt, Kyle, and Chris. Everyone was always pleasant, knowledgeable and professional. There were no surprises in pricing and the job came out great. I will definitely use AMS again in the future!