Try to sell me a contract. Poor service, forgot to hook up water to our humidifier and certified it…read morewas working. Then sold me a system to replace it that was underpowered for the work required.

Do not use 20/20 air. Run! We used this company through Costco. Our A/C was installed 6 years ago…read more I have had it literally catch on fire. Paid $2000 to fix it and now down again. They do not stand by their work. Had 2 new company's out who explained that it is broken again because it was not fixed correctly. Will cost $11,000 to fix and then still may not work. 20/20 could care less. They installed my furnace and guaranteed it would be done in a day. Old one wasn't broken. Not done in a day left in the dead of winter for 3 days, no heat. Original furnace not broken but they convinced me to do it then. They even said to me that they never said it would be done in a day. I was gas lighted by the A/C people! lol. They do not stand by their work! I could go on forever. Just don't do it

Had a nice leak and was panicking. Called Joe around 9pm and at 914pm he responded. I was super…read moreimpressed with the speed and the service. A tech came out in the morning and fixed everything while not upselling anything else. They will be my go to if and when I need any other work done.

Returned my calls and texts quickly. Extremely knowledgeable and helpful. Best experience I have…read moreever had with a plumber.

This is one of the most responsive businesses I've ever dealt with. I had an issue and he was not…read morein the area. He contacted me and said he could be there in half an hour on his own time showed up responded to my issue has done work for me before and it's extremely reliable And fair

From the owner: Bates HVAC CT At…read moreBates Heating & Cooling, our commitment is clear: to deliver trustworthy, reliable, and responsive HVAC solutions and installations. We're dedicated to providing an unparalleled customer experience. Our team of technicians offers top-notch heating and air conditioning services at competitive prices throughout the year. Once you've experienced our service, we're confident you'll choose us for the long haul. Don't settle for mediocre HVAC service providers. At Bates Heating & Cooling, we prioritize customer satisfaction above all else. Unlike other companies, we focus on integrity and ensuring your system is repaired efficiently rather than pushing unnecessary sales. Integrity is at the core of what we do. We aim to earn your trust for a lifelong partnership. Contact us today and discover the Bates Heating & Cooling difference firsthand.

Carmine and his team treat their work like they would be working in their own home. They are…read moreprofessional, knowledgeable and thorough. They go above and beyond the actually maintenance. They look for what caused the problem and try to find a wider solution. They helped our HVAC system run so much more efficiently. They installed a new boiler from an 35 year old one, and they installed a split unit to help heat/cool/dehumidify our basement. I cannot say enough amazing things to add about them. HIGHLY RECOMMEND.

, the technician came twice. He was not only courteous, polite and respectful he explained what…read morework he performed. He was very thorough. It seemed like he was working on his own home. I would recommend this company to anyone who needs honesty and professionalism. THOSE qualities are difficult to find.

Had these guys recommended to us to come unclog a kitchen drain. He asked to come early but still…read morearrived an hour late, started ripping apart the drain without a bucket to catch the water and then laying the nasty dirty pipes on our 6' long woven kitchen mat, rather than a blanket, a paper towel or even the tile floor. The snake did not work and actually got stuck for awhile but that's because the pipes were very bad & could not be unclogged as it was legitimately bad 70 yr old galvanized pipes completely corroded and blocked. So, after multiple methods & tries, I agreed that we needed to replace about 10' of old galvanized pipe with PVC and the basic older PVC drain components under the sink. Understandably, they could not come back until the following day since the scope of work had changed. The actual plumber (very nice guy, decent work, but VERY MESSY) scheduled his return for 8:30 the next day, and estimated 4 hrs of work for $1,100 + materials, tbd. As we were left without a kitchen sink, since he got us in for the next morning & was recommended by a friend and fellow plumber, I agreed to the high labor estimate, knowing it there was a chance that it could take more than 4 hrs and signed for the labor, while my wife spent 2 hrs that night cleaning our kitchen mat from drain grease. Next morning, I had to go to work so my wife took the day off. Midmorning, I'm getting texts from her asking for his number as no one had shown up and I had not heard anything. Again, over an hour late, but shows up and gets the job done in about 2.5 hrs. As he's leaving, he asks for almost $1,500. She says, ok, please just give me the break-down for the materials. He has to call the office, puts my wife on the phone with the brother who refuses to provide an itemized list of material costs. Plumber leaves, wife pays the agreed upon labor charge of $1,100 for 4 hrs that took 2.5, no questions asked. Wife says she will pay materials, even marked up materials, if she is given a breakdown (again, this was 10' of 2-1/2" PVC and a few fittings). Mind you, I'm an Executive Construction Project Manager for nearly 20 yrs. I receive an email with a list of random items, no prices, including boxes of rags, latex gloves, boxes of glue, etc. I tell wife to get a real breakdown before settling after already paying the inflated labor cost. My wife then receives a barrage of texts threatening escalation unless "agreed upon" material costs are not paid...but no materials were agreed upon and they refused to provide material details. I get out of work and start receiving the same texts...for hundreds of dollars of materials that they refuse to itemize. On top of that, the mess left was insane and I later found he left a 6" piece of old nasty piping in the wall that I had opened up for them, stinking up the bsmt, dripping old grease down the walls. Never again...talk about choosing their battles Talk about choosing your battles...and knowing when to stop arguing with customers.

P&M Plumbing is a resident of Connecticut! Paul promised me a great quote! Follow-ups to my initial…read moreinquires were prompt.

Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

Connunicaroom was great, service technician was punctual, and let us know status throughout. They…read morehad to refer us to a well specialist as the project was more well related. we will abs use Plumbums again

Moved into our new house and reached out to multiple plumbers in the area and had 0 response after…read moreweeks of inquiries. Saw one of LHP's trucks driving around and figured I would check with them. Emailed and had an appointment booked same day for an estimate. Steve came right out and looked at what we needed done. Had to have a water shut off valve put in the crawl space, nothing major. Did that quick and was very happy. A month later (day before Christmas Eve) our hot water heater blew out and nearly flooded the basement. Called the office and spoke with Megan at 12 noon. By 4pm same day Steve and his apprentice had installed and removed the old water heater and had everything back to normal (better than it was, water temps are way better). More than happy with the service and pricing was incredibly fair considering the timing that it was done in. Can't reccomend Litchfield Hills Plumbing enough!

John Geary was always my "go to" plumber for many jobs in the past. Naturally he was the first…read moreperson I called when my hot water heater started leaking a few days ago. I left a message and waited all day for a call back. After hearing nothing, I left a second message in the evening. The next morning, after a day of no hot water, I called a new plumber recommended by a friend and had a new hot water heater installed hours later. John must either be ill or on vacation, although their was no away message on his phone. I would have really appreciated some sort of a call back if only to say he couldn't help me this time. At least I now have a new, reliable plumber to call!

March 10, 2020 Approximately 10:15 AM…read more A younger Caucasian disheveled male with a yellow T-shirt passed me in the breakdown lane. The driver which I'm now assuming after research and inspecting photos on his apparent website if you want to call it that is actually GEARY. He decided it would be wise to do this driving his small box truck with the company name plastered on the back with a commercial vehicle 76 feet in length. The left lane on this 2 Lane Highway was wide open for a mile in both directions. I've placed a call to the business but have not heard back so this review of the owners decision making process will suffice for now. If the owner would like to contest what I'm saying we can skip that and I will forward my onboard video to the Connecticut State police and see what they think of his license. Stupidity and lack of responsiveness when you're caught has consequences. For the record when I saw this person traveling down the break down Lane before a bridge abutment I moved my tractor trailer over into the other lane a couple feet so he would not die about 30 minutes ago. This person needs a wake up call and clearly does not have safe practices when he thinks he is anonymous and no one's looking. I would inspect his heating and plumbing work meticulously. I'd prefer he learn a lesson in this way but if what I've written is contested I will absolutely follow up with Milford and Connecticut police via onboard video showing everything I just typed clear as day.

Don't call them if you need help with your water heater. They don't have the proper training…read more Plumber told me to buy new parts and also quoted incorrect pricing for the actual heater. AO Smith, the experts, said not so and plumbers need more training. Get someone who does HVAC. Got my HVAC guy, Ray Eramo, and I was all set!!!!!!!!! He's the BEST!

Ray did exceptionally best job, explained the root cause of clogging and did very well. This is…read more2nd time I had done from Roto-Rooter. Quick service.

Was recommended Mike when I was complaining online about another plumber quoting me over 2k for…read morewhat I knew to be a simple job. Mike came out and did it for $300. One thing to note is he doesn't take credit cards. I didn't have cash on me but he was nice about it and hung out in my driveway while I ran down the road to the bank.

Professional, excellent knowledge, punctual, reasonable pricing. Highly recommend. What else is…read morethere to say?